change time CHRYSLER 300 2013 2.G Warranty Booklet
[x] Cancel search | Manufacturer: CHRYSLER, Model Year: 2013, Model line: 300, Model: CHRYSLER 300 2013 2.GPages: 56, PDF Size: 3.13 MB
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Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
Name and address changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3
How to get service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 8
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service Schedule Book to keep
a written record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
Give us your Vehicle Identification Number, licence plate number and odometer reading.
Tell us where you are and the number from which you are calling.
See page 10 for details.
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PRIVACY STATEMENT
Your privacy is very important to us. Following is a brief summary of our Privacy Statement. To view
CCI’s complete Privacy Statement, please visit our website at www.chrysler.ca/privacy.
CCI takes privacy very seriously. We collect personal information to better serve our customers, for
safety, security and regulatory reasons, and to provide customers and potential customers with
information about our products and services. We endeavour to have a lifelong relationship with
customers. Therefore, we may retain any personal information that you provide, unless otherwise
instructed. The information will remain confidential to CCI and its affiliated companies., to
businesses working for us, and to any organization that acquires all or part of our business, provided
that they agree to comply with our privacy statement or notify you of material changes. If you indicate
an interest in evaluating or purchasing our products and/or services, it may be shared with a specific
dealer and/or a CCI-related financial services provider. If you do not wish to receive our marketing
information, please e-mail our Privacy Officer at [email protected].
By providing CCI with your personal information, you are deemed to have consented to CCI using
and disclosing it for the purposes described in this statement.
CCI collects, uses, and may disclose to the selected parties mentioned in this statement, your basic
contact information, information about your purchase and use of our products, or your opinions and
experiences regarding our products and services. Our purposes are to assist you in making your
purchases and to provide an excellent service, to develop better products, enhance our compliance
with regulatory requirements and offer you benefits and product information.
As a rule, CCI will not disclose your personal information to third parties. However there are exceptions:
1. From time to time, we use third-party sub-contractors located in Canada and the United States toprovide certain services, such as customer service. While your personal information is disclosed to
such parties, they are required to comply with CCI’s Privacy Statement and not use or retain your
personal information for their own purposes.
2. If information about your services is anonymized, so that the individual customer is no longer identifiable, then it is not personal information anymore. We may disclose anonymized information
at any time to anyone we choose.
3. If CCI, in whole or in part, is acquired by another company, your personal information will be transferred to the new company along with the rest of the assets, provided that the company either
agrees to abide by CCI’s then existing Privacy Statement, or agrees to notify you forthwith about
any proposed changes to the privacy statement and allows you an opportunity to request that your
personal information be deleted.
4. CCI will disclose your personal information without your consent as required by law or permitted by Canada’s Personal Information Protection and Electronic Documents Act or by provincial law,
whichever is applicable.
We anticipate that at some time in the future it may be necessary to make changes to our Privacy
Statement. We will notify all active customers, such as customers who have submitted and maintained
a personal profile, of changes, in accordance with our statutory obligations. Such customers will then
have an opportunity to withdraw their consent to the collection, use or disclosure of their personalinformation.
If you wish to access any of your personal information held by CCI, have further questions about your
personal information and/or CCI’s Privacy Statement or procedures, wish to withdraw all or part of
your personal information, or have other concerns, please contact the Privacy Officer at:
Telephone: 1 (877) 639-8629
E-mail: [email protected]
or on our website at www.chrysler.ca/privacy
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WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by Chrysler Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limitedwarranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or consequential damages
resulting from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. Chrysler Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
Chrysler Canada Retailers have unique diagnostic computers and electronic and mechanical tools,
specially designed to service our cars and trucks, and we provide special technical training so their
technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge Retailer. We recommend that you
return to your selling retailer for this service; however, you may request warranty service for your
vehicle from any Chrysler Retailer. See “How to get service”on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the Chrysler Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized Chrysler
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s warranty
start date, which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler parts and equipment (that is,
Chrysler parts or equipment installed by Chrysler or by the selling retailer before the vehicle was
delivered to the first owner), if the repairs were necessary because of a defect in material or
workmanship. Covered repairs will be done without charge, using new or remanufactured Chrysler
parts (see page 9).
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HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you move or are
travelling in Canada, warranty service may be requested from any authorized Chrysler Retailer, but
preferably one who sells the same Chrysler or Dodge brand vehicle as yours.
IN THE UNITED STATES(INCLUDING U.S.POSSESSIONS AND TERRITORIES)AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered
in Canada, your Chrysler Canada Warranty will still apply. Service may be requested at any
authorized Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your vehicle remains registered in
Canada, you should take your vehicle to an authorized Chrysler or Dodge Retailer. If the authorized
retailer charges you for repairs which you feel should be covered under your warranty, please get a
detailed receipt for the work done. When your vehicle returns to Canada, contact the Chrysler Canada
Customer Assistance Centre (page 9) for reimbursement consideration. Reimbursement will not be
considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs department of the destination
country before you move. Vehicle importation rules vary considerably from country to country.
If you are moving to the United States,be sure to also contact the Chrysler Motors Customer
Assistance office at 1-800-992-1997to obtain the necessary documentation to register your vehicle
and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for warranty coverage of any kind. (Vehicles registered
to Canadian Government officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs
beyond your vehicle’s warranty. Protection is available for almost every operating part of your
vehicle, and at reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine Chrysler Service Contract. We are notresponsible for other companies’ contracts. See page
24 for details on available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and
corrected during new vehicle inspection. For your protection, if you find any such defect or damage,
you should tell your selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in vehicles built and/or sold at any
time without incurring any obligations to make the same or similar changes on vehicles which were
built and/or sold previously.
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