odometer CHRYSLER 300 SRT 2012 2.G Warranty Booklet

Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
•Name and address changes ................................................. page 3
• How to get service ........................................................ page 7
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
Chrysler recommends that you retain receipts of all maintenance service performed
on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate number and odometer reading.
• Tell us where you are and the number from which you are calling.
See page 9 for details.
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warranty coverage if your vehicle has not been properly maintained, or if repairs are needed because
parts other than Chrysler parts were used; however, denial will not be based on the lack of
maintenance records alone.
Warranty service must be performed by an authorized Chrysler Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact Chrysler
Canada Customer Assistance (page 8) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect warranty provides longer coverage for specified
components.
The Defect Warranty covers the following major emission control parts, if so equipped, for8 years
or 130,000 kilometres,whichever occurs first:
•catalytic converter
•powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg
(8500 lb).
For2 years or 40,000 kilometres,whichever occurs first, the Performance Warranty will cover the
cost of repairing or adjusting any components or parts of your vehicle that might be necessary to pass
an approved provincial Inspection/Maintenance (I/M) program’s emissions test, but only if:
•your vehicle failed an approved provincial I/M emissions test; and
•your vehicle was properly maintained and operated until it failed the test; and
•warranty service is required in order for your vehicle to pass the provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty
period, take it to an authorized Chrysler Retailer as soon as possible. Give the service representative
the printout that shows your vehicle failed the test. If possible, bring all service receipts, maintenance
logs and records to prove that your vehicle has been properly maintained.
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence,
objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels, etc.), racing or participating in a
racing event, improper disconnection of components, modifying the exhaust system, tampering or
making adjustments which do not comply with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements,
or repairs required due to airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms, lightning, floods or any other event of
nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion from sand and dirt can affect the
appearance of a vehicle’s wheels (steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not covered by any warranty.
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PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in vehicles built and/or sold at any
time without incurring any obligations to make the same or similar changes on vehicles which were
built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs, Chrysler may offer
exchange service on some parts. Moparor Autopar™ brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet Chrysler standards and are warranted the
same as new parts. Examples of parts that may be serviced by exchange include engines,
transmissions, instrument clusters, radios, tape and CD players, speedometers and various electronic
modules.
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and
reuse of automotive refrigerant gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and CDs. Labels applied to
home-recorded discs may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce error messages. If you
encounter this, check your player by using a commercial disc which is known to be playable. If a disc
is not compatible with the player, replacing or servicing the player will not solve the problem.
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you have a warranty or service
problem that has not been resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer; then with the General
Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact,
your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown
and give us an opportunity to review your situation. When you contact us, please provide the
following information:
❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call this toll-free number
anytime, from any location in Canada or the United States: 1-800-363-4869 (this number does not
ring at Chrysler Canada). Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)
❏The location of your vehicle and the phone number where you can be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the tow company
•If your vehicle is towed to a retailer, you are responsible for contacting the retailer to
authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at3 years or 60,000 kilometres,if
applicable, whichever occurs first. If you call the toll-free number for assistance after the Program
expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance program.* For warranted
emission system repairs after the program expires, towing (only) will be provided on a reimbursement
basis. Call the toll-free number and service will be dispatched, but you will have to pay for the tow.
For reimbursement consideration, see your authorized retailer for further details.
*See page 4.
ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent
with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United States and is limited to plated
and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is inaccessible to the service
vehicle or is not a regularly travelled and maintained public road (such as beaches, recreational areas,
construction sites, open fields, private and seasonal roads). Cross-country, logging, autocross and any
other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance of the problem is within
the control of the driver or owner), or towing from one retailer to another, or service if the driver
appears to be under the influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage. Parts, repairs, or labour
covered under a vehicle warranty will be provided by your Chrysler Canada Retailer.
The program does not pay for towing required because of an accident.For example, if a vehicle is
winched from a ditch or snowbank and is then determined to need a tow because of damage suffered
when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential damages” connected with the failure of
your vehicle or providing services to you. Such damages include lost time, inconvenience, loss of use
of your vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or commercial property,
loss of revenue, etc.
All service providers are independent contractors and are not employees or agents of Chrysler
Canada. Any loss or damage to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to your own insurance company
within 24 hours and before any repairs are performed.
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