CHRYSLER PACIFICA 2017 2.G Warranty Booklet

Warranty
Information
Maintenance Service
Schedule
FCA Canada Inc. SV17RU-B-150A
Pacifi ca
Chrysler
PLEASE PRESENT THIS BOOKLET TO THE SERVICE REPRESENTATIVE
PRIOR TO HAVING MAINTENANCE SERVICE PERFORMED TO ENSURE
YOUR MAINTENANCE LOG IS SIGNED AND DATED.
2017

Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
•Name and address changes ................................................. page 3
• How to get service ........................................................ page 8
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
FCA Canada recommends that you use this Maintenance Service Schedule Book to
keep a written record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate number and odometer reading.
• Tell us where you are and the number from which you are calling.
See page 10 for details.

TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts
that apply to your new vehicle. It explains exactly what’s covered, how long each warranty lasts, and
what you must do to keep the warranties in force. Please read the warranties and other information
in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet,FCA Retailermeans any authorized retailer who sells and services
Chrysler, Dodge, Jeep
or Ram vehicles.
FCA andFCA Canada mean FCA Canada Inc.
FCA parts mean Mopar
brand parts designed for Chrysler, Dodge, Jeepand Ram vehicles by
FCA US LLC.
Chrysler, Dodge, Ram, Jeep
and Mopar are registered trademarks of FCA US LLC.
CONTENTS
Privacy Statement ..........................................2
Warranty Information .......................................3
Your rights and responsibilities .................................3
About your warranties .......................................3
3/60 Basic Warranty ........................................4
5/100 Powertrain Warranty ....................................4
Corrosion Warranty ........................................5
Emission Warranties . .......................................5
What is not covered ........................................6
How to get service .........................................8
Other things you should know ..................................8
Customer Assistance ........................................9
Arbitration .............................................10
5/100 Roadside Assistance Program ..............................10
Optional Service Contracts ...................................12
Maintenance Service Schedule .................................15
1

PRIVACY STATEMENT
Your privacy is very important to us. Following is a brief summary of our Privacy Statement. To view
FCA Canada’s complete Privacy Statement, please visit our website at www.fcacanada.ca/privacy.
FCA Canada Inc. takes privacy very seriously. We collect personal information to better serve our
customers, for safety, security and regulatory reasons, and to provide customers and potential
customers with information about our products and services. We endeavor to have a lifelong
relationship with customers. Therefore, we may retain any personal information that you provide,
unless otherwise instructed. The information will remain confidential to FCA Canada Inc. and its
affiliated companies., to businesses working for us, and to any organization that acquires all or part
of our business, provided that they agree to comply with our privacy statement or notify you of
material changes. If you indicate an interest in evaluating or purchasing our products and/or services,
it may be shared with a specific dealer and/or a FCA Canada Inc. related financial services provider.
If you do not wish to receive our marketing information, please e-mail our Privacy Officer at
www.fcacanada.ca/privacy.
By providing FCA Canada Inc. with your personal information, you are deemed to have consented
to FCA Canada Inc. using and disclosing it for the purposes described in this statement.
FCA Canada Inc. collects, uses, and may disclose to the selected parties mentioned in this statement,
your basic contact information, information about your purchase and use of our products, or your
opinions and experiences regarding our products and services. Our purposes are to assist you in
making your purchases and to provide an excellent service, to develop better products, enhance our
compliance with regulatory requirements and offer you benefits and product information.
As a rule, FCA Canada Inc. will not disclose your personal information to third parties. However there
are exceptions:
1. From time to time, we use third-party sub-contractors located in Canada and the United States toprovide certain services, such as customer service. While your personal information is disclosed to
such parties, they are required to comply with FCA Canada’s Privacy Statement and not use or
retain your personal information for their own purposes.
2. If information about your services is anonymized, so that the individual customer is no longer identifiable, then it is not personal information anymore. We may disclose anonymized information
at any time to anyone we choose.
3. If FCA Canada Inc., in whole or in part, is acquired by another company, your personal information will be transferred to the new company along with the rest of the assets, provided that the company
either agrees to abide by FCA Canada’s then existing Privacy Statement, or agrees to notify you
forthwith about any proposed changes to the privacy statement and allows you an opportunity to
request that your personal information be deleted.
4. FCA Canada Inc. will disclose your personal information without your consent as required by law or permitted by Canada’s Personal Information Protection and Electronic Documents Act or by
provincial law, whichever is applicable.
We anticipate that at some time in the future it may be necessary to make changes to our Privacy
Statement. We will notify all active customers, such as customers who have submitted and maintained
a personal profile, of changes, in accordance with our statutory obligations. Such customers will then
have an opportunity to withdraw their consent to the collection, use or disclosure of their personal
information.
If you wish to access any of your personal information held by FCA Canada Inc., have further
questions about your personal information and/or FCA Canada’s Privacy Statement or procedures,
wish to withdraw all or part of your personal information, or have other concerns, please contact the
Privacy Officer at:
Telephone: 1 (877) 639-8629
E-mail: [email protected]
or on our website at www.fcacanada.ca/privacy
2

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by FCA Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
FCA Canada Inc. shall not be liable for commercial loss, special or consequential damages resulting
from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. FCA Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
FCA Retailers have unique diagnostic computers and electronic and mechanical tools, specially
designed to service our cars and trucks, and we provide special technical training so their technicians
can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized FCA Retailer. We recommend that you return to your
selling retailer for this service; however, you may request warranty service for your vehicle from any
FCA Retailer. See “How to get service” on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the FCA Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized FCA
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s warranty
start date, which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed FCA parts and equipment (that is,
FCA parts or equipment installed by FCA or by the selling retailer before the vehicle was delivered
to the first owner), if the repairs were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanufactured FCA parts (see page 9).
3

TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest FCA
Retailer will be covered by the Roadside Assistance Program (for details, see page 10).
Important: Some vehicles have special towing requirements. See your Owner’s Manual for towing
instructions.
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic Warranty will cover the
adjustment, repair or replacement of any factory-installed part of your vehicle except tires for3 years
or 60,000 kilometres, whichever occurs first. The following items are exceptions; they are only
covered (if defective) for 1 year or 20,000 kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
Tires are warranted by the tire manufacturers, not by FCA. For details, see the tire manufacturer’s
warranty booklet in your glovebox. Your FCA Retailer may be able to assist you if you experience
a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the remaining tread. Failure to
follow this warning can result in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or 100,000 kilometres,whichever
occurs first, measured from the vehicle’s original warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT vehicles are excluded
from the 5-year or 100,000-kilometre Powertrain Warranty and are covered only under the 3-year or
60,000-kilometre Basic Warranty.
• Gas Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and
housing; intake and exhaust manifolds; flywheel with starter ring gear; core plugs; valve covers;
oil pan; turbocharger housing and internal parts; turbocharger wastegate actuator; supercharger;
serpentine belt tensioner; seals and gaskets for listed components only.
• Diesel Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; core
plugs; fuel injection pump and injectors; intake and exhaust manifolds; oil pan; oil pump; timing
gear drive belts and/or chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
• Front-Wheel Drive (If equipped) –Transaxle case and all internal parts; axle shaft assemblies;
constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle
solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals
and gaskets for listed components only.
• Rear-Wheel Drive (If equipped)– Transmission case and all internal parts; torque converter,
drive/flex plate; transmission range switch; transmission control module; bell housing; oil pan;
seals and gaskets for listed components only. Rear axle housing and all internal parts; axle shafts;
axle shaft bearings; driveshaft assemblies; driveshaft centre bearings; universal joints and yokes;
seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
4

•4-Wheel Drive (4x4) (If equipped)– Transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft
bearings; driveshaft assemblies (front and rear); driveshaft centre bearings; universal joints and
yokes; disconnect housing assembly; seals and gaskets for listed components only.
• All-Wheel Drive (AWD) (If equipped)– Power transfer unit and all internal parts; driveshaft and
axle shaft assemblies; constant velocity joints and boots; axle housing and all internal parts;
differential carrier assembly and all internal parts; output ball bearing; output flange; end cover;
viscous converter clutch; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim;
seals and gaskets for these parts only.
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty covers any body sheet metal
panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused by corrosion up to 5 years or 160,000
kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen
while walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a hole develops, this warranty
will not cover the repair.
EMISSION WARRANTIES
FCA Canada Inc. warrants that your new vehicle was designed, built and equipped to conform at the
time of sale with applicable federal and provincial emissions standards, and that the vehicle is, at the
time of sale, free from defects in material and workmanship which would cause it to fail to conform
to the applicable emission standards within the warranty periods specified. A covered defect is one
which causes your vehicle to fail to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission regulations, see the
Scheduled Maintenance instructions in your Owner’s Manual and herein. Only FCA parts should be
used for maintenance and repair of your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to the next owner of your
vehicle, in case questions arise concerning maintenance. FCA Canada Inc. has the right to deny
warranty coverage if your vehicle has not been properly maintained, or if repairs are needed because
parts other than FCA parts were used; however, denial will not be based on the lack of maintenance
records alone.
Warranty service must be performed by an authorized FCA Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact FCA
Customer Assistance (page 9) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for 3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect Warranty provides longer coverage for specified
components.
The Defect Warranty covers the following major emission control parts, if so equipped, for 8 years
or 130,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
To receive this coverage the vehicles onboard diagnostic system must indicate a failed emission
component.
5

EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3,855 kg
(8,500 lb).
For2 years or 40,000 kilometres, whichever occurs first, the Performance Warranty will cover the
cost of repairing or adjusting any components or parts of your vehicle that might be necessary to pass
an approved provincial Inspection/Maintenance (I/M) program’s emissions test, but only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the test; and
• warranty service is required in order for your vehicle to pass the provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
If your province does not require emission testing, this 2/40 Emission Performance Warranty does not
apply.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty
period, take it to an authorized FCA Retailer as soon as possible. Give the service representative the
printout that shows your vehicle failed the test. If possible, bring all service receipts, maintenance logs
and records to prove that your vehicle has been properly maintained.
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence,
objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels, etc.), racing or participating in a
racing event, improper disconnection of components, modifying the exhaust system, tampering or
making adjustments which do not comply with FCA specifications.
Disconnecting, tampering with or changing the reading of the odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements,
or repairs required due to airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms, lightning, floods or any other event of
nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion from sand and dirt can affect the
appearance of a vehicle’s wheels (steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter
changes, general lubrication, tire rotation, engine tune-ups and replacing spark plugs. Required
maintenance services are described in detail in your Owner’s Manual and herein. The warranties also
do not cover worn wiper blades, clutch discs, brake rotors, pads, linings or drums, windshield and rear
window, wheel alignment and wheel balancing (unless they are defective, see page 4).
6

DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential damages such as loss of use
of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car, overnight
accommodation, loss or damage to your personal property, commercial loss, loss of income, etc.
NON-FCA MODIFICATIONS
The warranties in this booklet do not cover repairs required because of non-FCA modifications,
installation of special equipment or accessories, or use of special materials, fuels or additives. This
includes special bodies, body conversions, fuel system conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc. Non-FCA modifications do not by themselves void your warranty, but they
are not covered by your warranty.
NON-FCA PARTS
The warranties in this booklet do not cover parts, equipment, materials or additives not supplied by
FCA or not certified for use on your vehicle. Performance and racing parts are considered to be
non-FCA parts.
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received authorization for export from
FCA Canada Inc. Retailers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty coverage if you have any
questions.
This policy does not apply to vehicles registered to Canadian Government officials or
military personnel on assignment outside of Canada.
(See also page 8.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being
declared to be a total loss, or is otherwise designated assalvage,scrap,rebuiltor words of similar
impact will no longer have any warranty coverage.
FCA Canada Inc. will deny warranty coverage without notice if it learns that a vehicle is ineligible
for coverage for any of these reasons.
RESTRICTED WARRANTY
FCA Canada Inc. may restrict the warranty on your vehicle if the vehicle is not properly maintained,
or if it is abused or neglected and the abuse or neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may be denied or subject to approval by FCA Canada
Inc. before repairs are performed.
7

HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized FCA Retailer. If you move or are travelling in
Canada, warranty service may be requested from any authorized FCA Retailer, but preferably one
who sells the same brand vehicle as yours.
IN THEUNITEDSTATES(INCLUDING U.S.POSSESSIONS AND TERRITORIES)ANDMEXICO:
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered
in Canada, your FCA Canada Inc. Warranty will still apply. Service may be requested at any
authorized FCA Retailer.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your vehicle remains registered in
Canada, you should take your vehicle to an authorized FCA Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty, please get a detailed receipt
for the work done. When your vehicle returns to Canada, contact the FCA Canada Inc. Customer
Assistance Center (page 9) for reimbursement consideration. Reimbursement will not be considered
if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs department of the destination
country before you move. Vehicle importation rules vary considerably from country to country.
If you are moving to the United States,be sure to also contact the FCA Customer Assistance office
at 1-800-992-1997 to obtain the necessary documentation to register your vehicle and to determine
warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for warranty coverage of any kind. (Vehicles registered
to Canadian Government officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
FCA Canada Inc. has a service contract specially designed for most new vehicles, to cover repair costs
beyond your vehicle’s warranty. Protection is available for almost every operating part of your
vehicle, and at reasonable cost.
FCA Canada Inc. stands fully behind its service contracts. Be sure that the contract you buy is a
genuine FCAService Contract. We are notresponsible for other companies’ contracts. See page 24
for details on available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and
corrected during new vehicle inspection. For your protection, if you find any such defect or damage,
you should tell your selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
FCA Canada Inc. and its retailers reserve the right to make changes in vehicles built and/or sold at
any time without incurring any obligations to make the same or similar changes on vehicles which
were built and/or sold previously.
8