maintenance CHRYSLER PACIFICA 2021 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 14
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 110
4 STARTING AND OPERATING ............................................................................................... 132 5 MULTIMEDIA ............................................................................................................................... 188
6 SAFETY ........................................................................................................................................ 234 7 IN CASE OF EMERGENCY .................................................................................................... 295
8 SERVICING AND MAINTENANCE ...................................................................................... 327
9 TECHNICAL SPECIFICATIONS ............................................................................................ 377
10 CUSTOMER ASSISTANCE ..................................................................................................... 384 11 INDEX ............................................................................................................................................. 388

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3
Automatic Power Folding
Mirrors — If Equipped .......................................59
Outside Mirrors Folding Feature......................60
Heated Mirrors — If Equipped .........................60
Tilt Side Mirrors In Reverse — If Equipped......60
UNIVERSAL GARAGE DOOR OPENER
(HOMELINK®) ....................................................... 60
Before You Begin Programming
HomeLink®.......................................................60
Erasing All The HomeLink® Channels ............61
Identifying Whether You Have A Rolling
Code Or Non-Rolling Code Device ...................61
Programming HomeLink® To A Garage
Door Opener .....................................................61
Programming HomeLink® To A
Miscellaneous Device ......................................62
Reprogramming A Single HomeLink®
Button ...............................................................62
Canadian/Gate Operator Programming .........63
EXTERIOR LIGHTS ................................................. 63
Multifunction Lever ..........................................63
Headlight Switch...............................................63
Daytime Running Lights (DRLs) —
If Equipped........................................................64
High/Low Beam Switch....................................64 Automatic High Beam — If Equipped ..............64
Flash-To-Pass .................................................65
Automatic Headlights — If Equipped ..............65
Headlights On With Wipers — If Equipped ......65
Headlight Time Delay — If Equipped ...............65
Lights-On Reminder .........................................65
Front Fog Lights — If Equipped .......................66
Turn Signals ......................................................66
Lane Change Assist — If Equipped ..................66
Battery Protection ...........................................66
INTERIOR LIGHTS ..................................................66
Interior Courtesy Lights ...................................66
WINDSHIELD WIPER AND WASHERS ................68
Windshield Wiper Operation ............................68
Rain Sensing Wipers — If Equipped ................69
Rear Wiper And Washer...................................69
CLIMATE CONTROLS .............................................70
Automatic Climate Control Descriptions
And Functions ...................................................70
Manual Climate Control Descriptions
And Functions ...................................................76
Automatic Temperature Control (ATC) —
If Equipped .......................................................81
Climate Voice Commands................................82
Operating Tips .................................................82 INTERIOR STORAGE AND EQUIPMENT ............... 83
Storage ............................................................. 83
Sun Screens — If Equipped .............................87
USB/AUX Control .............................................. 87
Power Outlets .................................................. 89
Power Inverter — If Equipped ......................... 91
Wireless Charging Pad — If Equipped ............. 91
Cigar Lighter — If Equipped ............................ 92
Smoker's Package Kit — If Equipped ............. 92
WINDOWS .............................................................. 93
Power Windows ................................................ 93
Automatic Window Features ........................... 94
Reset Auto Up................................................... 94
Wind Buffeting.................................................. 94
PANORAMIC SUNROOF — IF EQUIPPED ............. 95
Opening And Closing The Sunroof .................. 95
Opening And Closing The Power
Sunshade — If Equipped .................................. 96
Pinch Protect Feature ...................................... 96
Venting Sunroof................................................ 96
Ignition Off Operation....................................... 96
Sunroof Maintenance ...................................... 96
HOOD ...................................................................... 97
Opening............................................................. 97
Closing ..............................................................97

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LIFTGATE ................................................................. 98 To Unlock/Open The Liftgate...........................98
To Lock/Close The Liftgate ..............................98
Power Liftgate — If Equipped ...........................98
Hands-Free Liftgate — If Equipped ............... 100
Cargo Area Features ..................................... 101
STOW ‘N PLACE ROOF RACK —
IF EQUIPPED ........................................................ 106
Deploying The Crossbars .............................. 107Stowing The Crossbars ................................. 108
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER....................................... 110
Instrument Cluster Descriptions .................. 112
INSTRUMENT CLUSTER DISPLAY ...................... 112
Instrument Cluster Display Location And
Controls .......................................................... 113
Oil Life Reset ................................................. 114
KeySense Cluster Messages —
If Equipped..................................................... 115
Instrument Cluster Display Menu Items ..... 116
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped.................................... 121 TRIP COMPUTER ................................................ 122
WARNING LIGHTS AND MESSAGES ................. 123
Red Warning Lights ....................................... 123
Yellow Warning Lights ................................... 126Yellow Indicator Lights .................................. 129
Green Indicator Lights .................................. 129
White Indicator Lights ................................... 130Blue Indicator Lights ..................................... 130
ONBOARD DIAGNOSTIC SYSTEM — OBD II...... 130
Onboard Diagnostic System
(OBD II) Cybersecurity ................................... 130
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ....................................................... 131STARTING AND OPERATING
STARTING THE ENGINE ...................................... 132
Normal Starting ............................................ 132
AutoPark ........................................................ 133Cold Weather Operation
(Below –22°F Or −30°C) ............................ 135
After Starting — Warming Up The Engine..... 135
If Engine Fails To Start ................................. 135
To Turn Off The Engine Using ENGINE
START/STOP Button ...................................... 136 ENGINE BLOCK HEATER — IF EQUIPPED .......... 136
ENGINE BREAK-IN RECOMMENDATIONS ........ 136
PARKING BRAKE ................................................. 137 Electric Park Brake (EPB) ............................ 137
AUTOMATIC TRANSMISSION ............................. 139
Ignition Park Interlock................................... 140
Brake/Transmission Shift Interlock
(BTSI) System ................................................ 141
9-Speed Automatic Transmission ............... 141
Gear Ranges .................................................. 141
ALL-WHEEL DRIVE (AWD) — IF EQUIPPED ...... 144
ACTIVE NOISE CANCELLATION .......................... 144
POWER STEERING............................................... 144
STOP/START SYSTEM — IF EQUIPPED ............. 145 Autostop Mode .............................................. 145
Possible Reasons The Engine Does Not
Autostop......................................................... 145
To Start The Engine While In Autostop ........ 146To Manually Turn Off The Stop/Start
System ........................................................... 146
To Manually Turn On The Stop/Start
System ........................................................... 147
System Malfunction ...................................... 147

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TIRE SERVICE KIT WITH A SUBWOOFER —
IF EQUIPPED ......................................................... 306
TIRE SERVICE KIT WITHOUT A
SUBWOOFER — IF EQUIPPED............................. 312
JUMP STARTING................................................... 318 Preparations For Jump Start......................... 318Jump Starting Procedure .............................. 319
REFUELING IN EMERGENCY –
IF EQUIPPED ......................................................... 320
IF YOUR ENGINE OVERHEATS ............................ 321
MANUAL PARK RELEASE ................................... 321
FREEING A STUCK VEHICLE ............................... 323
TOWING A DISABLED VEHICLE .......................... 324
All Wheel Drive (AWD) Models ...................... 326
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................. 326
EVENT DATA RECORDER (EDR) ......................... 326
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ................................... 327
Maintenance Plan ......................................... 328
ENGINE COMPARTMENT .................................. 331
3.6L Engine ................................................... 331
Checking Oil Level ......................................... 332
Adding Washer Fluid .................................... 332
Maintenance-Free Battery ........................... 332Pressure Washing ......................................... 333
VEHICLE MAINTENANCE..................................... 333
Engine Oil ...................................................... 333
Engine Oil Filter ............................................. 334Engine Air Cleaner Filter ............................ 334
Accessory Drive Belt Inspection ................... 334Air Conditioner Maintenance........................ 335
Body Lubrication ........................................... 337Windshield Wiper Blades ............................. 337
Exhaust System ............................................ 341
Cooling System .............................................. 342
Brake System ............................................... 344
Automatic Transmission ............................... 345
Fuses.............................................................. 346
Bulb Replacement......................................... 354 TIRES .................................................................... 355
Tire Safety Information ................................. 355
Tires — General Information ........................ 363Tire Types....................................................... 367Spare Tires — If Equipped............................. 367Wheel And Wheel Trim Care ........................ 369Snow Traction Devices ................................. 370
Tire Rotation Recommendations ................. 372
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ..................... 372
Treadwear...................................................... 373
Traction Grades ............................................. 373Temperature Grades..................................... 373
STORING THE VEHICLE ....................................... 373
BODYWORK .......................................................... 374
Protection From Atmospheric Agents .......... 374
Body And Underbody Maintenance ............. 374
Preserving The Bodywork ............................. 374
INTERIORS ........................................................... 375
Seats And Fabric Parts ................................. 375
Plastic And Coated Parts .............................. 376
Leather Surfaces........................................... 376
Glass Surfaces ............................................. 376

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9
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Chrysler vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner's Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped” or, if applicable, refer
to the “Hybrid Supplement” for additional information. All data contained in this publication are intended to help you use your vehicle in the best possible way.
FCA US LLC aims at a constant improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical
and/or commercial reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Chrysler vehicle best, have factory-trained technicians, genuine Mopar® parts, and care
about your satisfaction.1

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96GETTING TO KNOW YOUR VEHICLE
OPENING AND CLOSING THE POWER
S
UNSHADE — IF EQUIPPED
The sunshade has two programmed open
positions: half-open and full-open. When opening
the sunshade from the closed position, the
sunshade will always stop at the half-open position
regardless of express or manual open operation.
The switch must be actuated again to continue to
the full-open position.
Express Open/Close
Push the sunshade open switch and release it
within one second and the sunshade will open to
the half-open position and stop automatically.
Push and release the sunshade open switch again
from the half-open position and the sunshade will
open to the full-open position and stop
automatically. This is called Express Open.
Push the sunshade close switch and release it
within one second and the sunshade will close
automatically from any position. If the sunroof is
completely closed, the shade will close fully and
stop automatically. This is called Express Close.
NOTE:
During Express Open or Express Close opera -
tion, any movement of the sunshade switch will
stop the shade.
If the sunroof is open, the shade will close to the
half-open position. Pushing the shade close
button again will automatically close both the
sunroof and shade completely.
Manual Open/Close
Push and hold the sunshade open switch and the
shade will open to the half-open position and stop
automatically. Push and hold the sunshade open
switch again and the shade will open automatically
to the full-open position.
To close the shade, push and hold the sunshade
close switch.
Any release of the switch will stop the movement
and the sunshade will remain in a partially opened
condition until the switch is pushed again.
PINCH PROTECT FEATURE
This feature will detect an obstruction in the
closing of the sunroof during the Express Close
operation. If an obstruction in the path of the
sunroof is detected, the sunroof will automatically
retract. Remove the obstruction if this occurs.
NOTE:If three consecutive sunroof close attempts result
in Pinch Protect reversals, Pinch Protect will
disable and the sunroof must be closed in Manual
Mode.
VENTING SUNROOF
Push and release the "Vent" button within one
second and the sunroof will open to the vent
position. This is called “Express Vent”, and it will
occur regardless of sunroof position.
NOTE:If the sunshade is in the closed position when the
vent switch is pushed, the sunshade will automati -
cally cycle to the halfway open position prior to the
sunroof opening to the Vent position.
IGNITION OFF OPERATION
The power sunroof switch will remain active for up
to approximately 10 minutes after the ignition
switch is placed in the OFF position. Opening either
front door will cancel this feature.
NOTE:Ignition off time is programmable through the
Uconnect system Ú page 189.
SUNROOF MAINTENANCE
Use only a non-abrasive cleaner and a soft cloth to
clean the glass panel. Periodically check for and
clear out any debris that may have collected in the
tracks.

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GETTING TO KNOW YOUR VEHICLE103

1. Before Using Vacuum:
Accessory (ACC) Mode Operation - For up to
10 minutes of operation
Always apply the parking brake, shift the trans -
mission into PARK, and push ignition button to
place ignition in Accessory (ACC) mode. The
engine will not be running in this mode. Do not
leave the key fob in or near the vehicle, or in a
location accessible to children.
NOTE:The vacuum system will run for 10 minutes off
battery power and then the vacuum will shut down.
A low battery indication light (LOW PWR) located
below the vacuum nozzle storage location will
come on one minute before the vacuum shuts
down.
Engine Running (START) Operation - For
more than 10 minutes of operation
Position vehicle outdoors and fully open all
side windows.
Always apply the parking brake, shift the
transmission into PARK, and leave engine
running. 2. Unclip the vacuum nozzle and pull to extend
vacuum hose from the storage location.NOTE:The hose can reach every corner of the vehicle
floor.
3. Install desired attachment if needed.
Front Storage Compartments

NOTE:To access crevice or upholstery attachments, open
the front Attachment Compartment.
Crevice Tool — Able to reach into tight
spaces including the seat latches located in
the floor.
Upholstery Tool — Use to agitate dirt and
debris from carpets and seats. This tool can
also be used to pick up pet hair.
Hose Extension — Use to add another 12 ft
(3.6 m) of usable length to the vacuum
hose. Hose extension is provided in a bag
attached to a grocery hook behind the third
row seat on the driver’s side.
WARNING!
Carbon monoxide (CO) in exhaust gases can
cause serious injury or death. Follow the
precautions below to prevent carbon monoxide
poisoning:
Do not inhale exhaust gases.
Do not start or run an engine in a closed
garage or confined area. Always position
vehicle outdoors and fully open all side
windows before using vacuum system with the
engine running.
Guard against carbon monoxide with proper
maintenance. Have the exhaust system
inspected every time the vehicle is raised.
Have any abnormal conditions repaired
promptly.
1 — Vacuum Nozzle Storage Location
2 — Attachment Compartment
2

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114GETTING TO KNOW YOUR INSTRUMENT PANEL
OIL LIFE RESET
Your vehicle is equipped with an engine oil
change indicator system. The “Oil Change
Required” message will display for approxi-
mately five seconds after a single chime has
sounded, to indicate it is time to change the
engine oil. The engine oil change indicator
system is duty cycle based, which means the
engine oil change interval may fluctuate, depen -
dent upon your personal driving style.
Unless reset, this message will continue to
display each time the ignition is cycled to the
ON/RUN position.
To reset the oil change indicator after
performing the scheduled maintenance, refer to
the following procedure.
NOTE:This procedure should only be performed after
scheduled maintenance is completed. Resetting
oil life other than when associated with a
scheduled maintenance may result in damage due
to not properly maintaining the engine oil. Oil Life Reset

1. Without pressing the brake pedal, push the
ENGINE START/STOP button and place the
ignition in the ON/RUN position (do not start
the vehicle).

2. Push the OK button to enter the instrument
cluster display menu screen.
3. Push and release the down arrow button to
access the ”Vehicle Info” menu screen.
4. Push the left arrow button or right arrow
button to access the “Oil Life” submenu.
5. Hold the OK button to reset the “Oil Life” to
100%.
6. Push the up arrow button to exit the
instrument cluster display menu screen. Secondary Method For Oil Life Reset Procedure

1. Without pushing the brake pedal, place the
ignition in the ON/RUN position (do not start
the engine).

2. Fully press the accelerator pedal, slowly, three times within 10 seconds.
3. Without pushing the brake pedal, place the ignition in the OFF position.
NOTE:If the indicator message illuminates when you start
the vehicle, the oil change indicator system did not
reset. If necessary, repeat this procedure.

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128GETTING TO KNOW YOUR INSTRUMENT PANEL
Tire Pressure Monitoring System (TPMS)
Warning Light
The warning light switches on and a
message is displayed to indicate that the
tire pressure is lower than the
recommended value and/or that slow
pressure loss is occurring. In these cases, optimal
tire duration and fuel consumption may not be
guaranteed.
Should one or more tires be in the condition
mentioned above, the display will show the
indications corresponding to each tire.
Each tire, including the spare (if provided), should
be checked monthly when cold and inflated to the
inflation pressure recommended by the vehicle
manufacturer on the vehicle placard or tire
inflation pressure label. If your vehicle has tires of a different size than the size indicated on the
vehicle placard or tire inflation pressure label, you
should determine the proper tire inflation pressure
for those tires.
As an added safety feature, your vehicle has been
equipped with a TPMS that illuminates a low tire
pressure telltale when one or more of your tires is
significantly underinflated. Accordingly, when the
low tire pressure telltale illuminates, you should
stop and check your tires as soon as possible, and
inflate them to the proper pressure. Driving on a
significantly underinflated tire causes the tire to
overheat and can lead to tire failure. Underinflation
also reduces fuel efficiency and tire tread life, and
may affect the vehicle’s handling and stopping
ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver’s
responsibility to maintain correct tire pressure,
even if underinflation has not reached the level to
trigger illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the system
is not operating properly. The TPMS malfunction
indicator is combined with the low tire pressure
telltale. When the system detects a malfunction,
the telltale will flash for approximately one minute
and then remain continuously illuminated. This
sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists. When
the malfunction indicator is illuminated, the
system may not be able to detect or signal low tire
pressure as intended. TPMS malfunctions may
occur for a variety of reasons, including the
installation of replacement or alternate tires or
wheels on the vehicle that prevent the TPMS from
functioning properly. Always check the TPMS
malfunction telltale after replacing one or more
tires or wheels on your vehicle to ensure that the
replacement or alternate tires and wheels allow
the TPMS to continue to function properly.
CAUTION!
Do not continue driving with one or more flat
tires as handling may be compromised. Stop the
vehicle, avoiding sharp braking and steering. If a
tire puncture occurs, repair immediately using
the dedicated tire repair kit and contact an
authorized dealer as soon as possible.
CAUTION!
The TPMS has been optimized for the original
equipment tires and wheels. TPMS pressures
and warning have been established for the tire
size equipped on your vehicle. Undesirable
system operation or sensor damage may result
when using replacement equipment that is not
of the same size, type, and/or style. Aftermarket
wheels can cause sensor damage. Using
aftermarket tire sealants may cause the Tire
Pressure Monitoring System (TPMS) sensor to
become inoperable. After using an aftermarket
tire sealant it is recommended that you take
your vehicle to an authorized dealer to have your
sensor function checked.

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GETTING TO KNOW YOUR INSTRUMENT PANEL131
EMISSIONS INSPECTION AND
MAINTENANCE PROGRAMS
In some localities, it may be a legal requirement to
pass an inspection of your vehicle's emissions
control system. Failure to pass could prevent
vehicle registration. For states that require an Inspection and
Maintenance (I/M), this check verifies
the Malfunction Indicator Light (MIL) is
functioning and is not on when the
engine is running, and that the OBD II system is
ready for testing.
Normally, the OBD II system will be ready. The
OBD II system may not be ready if your vehicle was
recently serviced, recently had a depleted battery
or a battery replacement. If the OBD II system
should be determined not ready for the I/M test,
your vehicle may fail the test.
Your vehicle has a simple ignition actuated test,
which you can use prior to going to the test station.
To check if your vehicle's OBD II system is ready,
you must do the following:

1. Cycle the ignition switch to the ON position, but do not crank or start the engine.

NOTE:If you crank or start the engine, you will have to
start this test over.
2. As soon as you cycle the ignition switch to the ON position, you will see the Malfunction
Indicator Light (MIL) symbol come on as part of
a normal bulb check. 3. Approximately 15 seconds later, one of two
things will happen:
The MIL will flash for about 10 seconds and
then return to being fully illuminated until
you turn OFF the ignition or start the engine.
This means that your vehicle's OBD II
system is not ready and you should not
proceed to the I/M station.
The MIL will not flash at all and will remain
fully illuminated until you place the ignition
in the off position or start the engine. This
means that your vehicle's OBD II system is
ready and you can proceed to the I/M
station.
If your OBD II system is not ready, you should see
an authorized dealer or repair facility. If your
vehicle was recently serviced or had a battery
failure or replacement, you may need to do nothing
more than drive your vehicle as you normally would
in order for your OBD II system to update. A
recheck with the above test routine may then
indicate that the system is now ready.
Regardless of whether your vehicle's OBD II system
is ready or not, if the MIL is illuminated during
normal vehicle operation you should have your
vehicle serviced before going to the I/M station.
The I/M station can fail your vehicle because the
MIL is on with the engine running.
WARNING!
ONLY an authorized service technician should
connect equipment to the OBD II connection
port in order to read the VIN, diagnose, or
service your vehicle.
If unauthorized equipment is connected to the
OBD II connection port, such as a
driver-behavior tracking device, it may:
Be possible that vehicle systems,
including safety related systems, could be
impaired or a loss of vehicle control could
occur that may result in an accident
involving serious injury or death.
Access, or allow others to access, infor -
mation stored in your vehicle systems,
including personal information.
3

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