service CHRYSLER TOWN AND COUNTRY 2008 5.G Warranty Booklet

TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional
service contracts that apply to your new vehicle. It explains exactly what’s covered,
how long each warranty lasts, and what you must do to keep the warranties in force.
Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, DaimlerChrysler Retailer means any authorized retailer who sells and services
Chrysler, Jeep  or Dodge vehicles.
 DaimlerChrysler andDaimlerChrysler Canada mean DaimlerChrysler Canada Inc.
 DaimlerChrysler parts mean Moparor Autoparbrand parts designed for Chrysler, Jeep or
Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary of
DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation used under licence by
DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation. Autopar is a
registered trademark of DaimlerChrysler Canada Inc.
CONTENTS
Warranty Information ...............4
Your rights and responsibilities .........4
About your warranties ...............6
3/60 Basic Warranty ................7
5/100 Powertrain Warranty ............8
Corrosion Warranty ................9
Emission Warranties ...............10
What is not covered ...............12
How to get service ................15
Other things you should know .........16
Customer Assistance ...............18
Arbitration .....................19
5/100 Roadside Assistance Program .....20
Optional Service Contracts ...........24
Maintenance Service Schedule Coupons
3

WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you. The limited warranties in this booklet are the only express warranties made
by DaimlerChrysler Canada Inc. applicable to this vehicle. Any implied
warranty or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial loss,
special or consequential damages resulting from breach of these written
warranties or of any implied warranty or condition.
OPERATION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
We
strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. DaimlerChrysler
Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. DaimlerChrysler Canada Retailers have unique
diagnostic computers and electronic and mechanical tools, specially
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YOUR RIGHTS AND RESPONSIBILITIES

designed to service our cars and trucks, and we provide special technical
training so their technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge
Retailer. We recommend that you return to your selling retailer for this
service; however, you may request warranty service for your vehicle from
any DaimlerChrysler Retailer. See How to get serviceon page 15.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to
notify owners if the correction of a safety-related defect becomes neces-
sary. If you change your name or address, or if you are a subsequent owner
of this vehicle, please use the yellow Name or Address Change Card,
found in the glovebox packet, to report the change to DaimlerChrysler
Canada. If the card is missing, ask your retailer for one or Update Your
Personal Information in the Owner’s Section at www.chrysler.ca or at
www.dodge.ca.
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YOUR RIGHTS AND RESPONSIBILITIES

5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for5 years or 100,000
kilometres, whichever occurs first, measured from the vehicle’s original
warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the 5-year or 100,000-kilometrePowertrain
Warranty and are covered only under the 3-year or 60,000-kilometreBasic
Warranty.
• Engine - Cylinder block and all internal parts; cylinder head assemblies;
timing case, timing chain, timing belt, gears and sprockets; vibration
damper; oil pump; water pump and housing; intake and exhaust
manifolds; flywheel with starter ring gear; core plugs; valve covers; oil
pan; turbocharger housing and internal parts; turbocharger wastegate
actuator; supercharger; serpentine belt tensioner; seals and gaskets for
listed components only. •
Front-Wheel Drive - Transaxle case and all internal parts; axle shaft
assemblies; constant velocity joints and boots; differential cover; oil
pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL
position switch; transaxle electronic controller; torque converter; seals
and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
• Rear-Wheel Drive - Transmission case and all internal parts; torque
converter, drive/flex plate; transmission range switch; transmission
control module; bell housing; oil pan; seals and gaskets for listed
components only. Rear axle housing and all internal parts; axle shafts;
axle shaft bearings; driveshaft assemblies; driveshaft centre bearings;
universal joints and yokes; seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
• 4-Wheel Drive (4x4) - Transfer case and all internal parts; transfer case
control module and shift mode motor assembly; axle housing and all
internal parts; axle shafts; axle shaft bearings; driveshaft assemblies
(front and rear); driveshaft centre bearings; universal joints and yokes;
disconnect housing assembly; seals and gaskets for listed components
only.
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5/100 POWERTRAIN WARRANTY

EMISSION WARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed,
built and equipped to conform at the time of sale with applicable federal
and provincial emissions standards, and that the vehicle is at the time of
sale free from defects in material and workmanship which would cause it
to fail to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission
regulations, see the Scheduled Maintenance instructions in your Owner’s
Manual and herein. Only DaimlerChrysler parts should be used for
maintenance and repair of your vehicle’s emission control systems. You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. DaimlerChrysler Canada has the right to deny warranty
coverage if your vehicle has not been properly maintained, or if repairs are
needed because parts other than DaimlerChrysler parts were used; how-
ever, denial will not be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Chrysler or Dodge
Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact DaimlerChrysler Canada Customer Assistance (page 18)
and request emission warranty service help.
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EMISSION WARRANTIES

EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for3
years or 60,000 kilometres, whichever occurs first. The Emission Defect
Warranty provides longer coverage for specified components.
The Defect Warranty covers the following major emission control parts, if
so equipped, for 8 years or 130,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3855 kg (8500 lb). For
2 years or 40,000 kilometres, whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the
test; and
• warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Chrysler or Dodge
Retailer as soon as possible. Give the service representative the printout
that shows your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, wind storms, lightning, floods or any other event
of nature. Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual and herein. The warranties also
do not cover light bulbs and fuses, worn wiper blades, clutch discs, brake
rotors, pads, linings or drums, windshield and rear window, wheel
alignment and wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED

HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from any
authorized DaimlerChrysler Retailer, but preferably one who sells the same
Chrysler or Dodge brand vehicle as yours.
IN THEUNITEDSTATES(INCLUDINGU.S. POSSESSIONS AND
TERRITORIES
)ANDMEXICO:
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your DaimlerChrysler Canada
Warranty will still apply. Service may be requested at any authorized
Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Chrysler or Dodge Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChrysler Canada Customer Assistance
Centre (page 18) for reimbursement consideration. Reimbursement will not
be considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importation
rules vary considerably from country to country.
If you are moving to the United States,
be sure to also contact the
DaimlerChrysler Motors Customer Assistance office at 1-800-992-1997to
obtain the necessary documentation to register your vehicle and to
determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
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HOW TO GET SERVICE

OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most
new vehicles, to cover repair costs beyond your vehicle’s warranty.
Protection is available for almost every operating part of your vehicle, and
at reasonable cost.
DaimlerChrysler Canada stands fully behind its service contracts. Be sure
that the contract you buy is a genuine DaimlerChryslerService Contract.
We are notresponsible for other companies’ contracts. See page 24 for
details on available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make changes
in vehicles built and/or sold at any time without incurring any obligations
to make the same or similar changes on vehicles which were built and/or
sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
DaimlerChrysler may offer exchange service on some parts. Mopar or
Autopar brand exchange parts may be new, remanufactured, recondi-
tioned or repaired, but all meet DaimlerChrysler standards and are
warranted the same as new parts. Examples of parts that may be serviced
by exchange include engines, transmissions, instrument clusters, radios,
tape and CD players, speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW

CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle.
If you have a warranty or service problem that has not been resolved to
your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your DaimlerChrysler Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact DaimlerChrysler on
your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your
situation. When you contact us, please provide the following informa-
tion: ❏
Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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CUSTOMER ASSISTANCE