mileage FIAT 500E 2014 2.G Warranty Booklet

IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
Original Owner’s Name
Street Address
City and State
Vehicle Identifi cation Number
Warranty Start Date (In-Service Date)
Selling Dealer
City
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
Zip Code
Mileage at Delivery
Code
StateSecond Owner’s Name
Street Address
City and StateZip Code
Date of Second Purchase
Mileage at Purchase
Third Owner’s Name
Street Address
City and StateZip Code
Date of Third Purchase
Mileage at Purchase

D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the FIAT 500e; or
•the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
FIAT 500e.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corro-
sion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is 36 months, with no
mileage limit.
•For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walk-
ing around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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2.3 Electric Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Electric Powertrain Limited
Warranty if you are a purchaser for use of the FIAT 500e.
B. How Long It Lasts
The Electric Powertrain Limited Warranty starts when
your Basic Limited Warranty begins calculated from the
start date of the Basic Limited Warranty, as set forth in
Section 2.1(E).
This warranty has two time-and-mileage limits:
•The
Electric Vehicle System Limited Warranty
lasts for up to 4 years or 50,000 miles on the
odometer, whichever occurs first, covering ONLY the
following electric vehicle components:
•Electric Drive Motor (EDM)
•Power Inverter Module (PIM)•Gearbox
•On Board Charger (OBC)
•On Board Charger Connector
•The
HV Lithium-Ion Battery Limited Warranty
lasts for up to 8 years or 100,000 miles on the
odometer, whichever occurs first.
C. Gradual Capacity Loss
Like all batteries, the HV Lithium-Ion battery will
experience gradual capacity loss with time and use. The
loss of battery capacity due to or resulting from gradual
capacity loss is not covered under the Electric Pow-
ertrain Limited Warranty.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada. Out
of charge assistance is offered by Roadside Assistance,
see Section 5.2 for limitations.
2.4 Restraint System Limited Warranty
(FIAT 500e sold and registered in the
State of Kansas only)
For a FIAT 500e sold and registered in the State of
Kansas, seatbelts and related seatbelt components are
warranted against defects in workmanship and materials
for 10 years, regardless of mileage. This warranty does
not cover replacement of seatbelts and related compo-
nents required as the result of collision.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warrantyand the Electric Powertrain Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle iden-
tification number, license plate number, and your loca-
tion, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155. HOW TO GET WARRANTY SERVICE
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Lockout Service
Whether the keys are locked in your FIAT 500e or
frozen locks are keeping you from getting on your way,
help is just a phone call away at 1-888-242-6342. This
service is limited to providing access to the vehicle’s
seating area. It does not cover the cost of replacement
keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your FIAT 500e becomes disabled as a
result of a mechanical breakdown, Roadside Assistance
will dispatch towing service to transport your vehicle to
the closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
HOW TO GET WARRANTY SERVICE
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D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
5.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
5.1(C).
HOW TO GET WARRANTY SERVICE
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C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky, Minnesota and Montana ONLY:
(NOTE:This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 6.1(A), and you live
in Arkansas, Idaho, Kentucky, Minnesota or Montana
ONLY, you can contact the Chrysler Group LLC Cus-
tomer Arbitration Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an appli-
cation, by calling 1-888-242-6342. This service is strictly
voluntary, and you may submit your dispute directly to
the Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settle-
ment organization and may be contacted in writing at the
following address:National Center for Dispute Settlement
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (Chrysler) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, dis-
putes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your FIAT 500e, 3) A brief description of your unre-
solved concern, 4) The identity of your servicing autho-
rized FIAT repair facility /selling dealer, 5) The date(s)
of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
HOW TO DEAL WITH WARRANTY PROBLEMS
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7. Optional Service Contract
Chrysler Group LLC’s optional service contracts offer
valuable protection against repair costs when these
warranties no longer apply. They complement but don’t
replace the warranty coverages outlined in this booklet.
A variety of plans are available, covering various time-
and-mileage periods and various groups of the vehicle’s
mechanical components.Chrysler Group LLC service contracts are the ONLY
vehicle extended protection plans authorized, endorsed
and backed by Chrysler Group LLC to provide addi-
tional protection beyond your vehicle’s warranty. Look
for our logo and ask your dealer for details.
OPTIONAL SERVICE CONTRACT
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