maintenance MERCEDES-BENZ EQA SUV 2021 Owners Manual

Pr
ot
Pr otection of t
ection of t he en
he envir
vironment
onment
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
damage due tooperating conditions and
personal driving st yle Operate
your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi-
ro nment. Please obser vethefo llowing recom-
mendations on operating conditions and per-
sonal driving st yle.
Oper
Oper ating conditions:
ating conditions: #
Make sure that the tyre pressure is cor-
re ct. #
Do not car ryany unnecessary weight
(e.g. roof luggage rack s once you no lon-
ge r need them). #
Monitor the energy consum ption. #
Adhere tothe service inter vals.
A regula rly serviced vehicle will cont rib-
ute toenvironmental pr otection. #
Always ha vemaintenance workcar ried
out at a quali/ed specialist workshop. P
P
er
er sonal dr
sonal dr iving s
iving sty tyle:
le: #
Drive carefully and maintain a suitable
distance from theve hicle in front. #
Avoid frequent, sudden acceleration and
braking. #
Drive in a st yle which sa ves ene rgy.
Obser vethe ECO display for an economi-
cal driving style. +
ENVIR ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
pollution caused byirre sponsible disposal
of the high-voltage battery A high-voltage battery contains materials
which are harmful
tothe environment. #
Dispose of faulty high-voltage batteries
at a quali/ed specialist workshop. T T
ak
ak e-bac
e-bac k of end-of-lif
k of end-of-lif e v
e vehicles
ehicles
EU countr
EU countr ies only:
ies onl y:
Mercedes-Benz will take back your end-of-life
ve hicle for environment-fri endly disposal in accordance with
the European Union (EU) End-of-
Life Vehicles Directi ve.
A network of vehicle take -back points and dis-
mantlers has been established foryo uto return
yo ur vehicle. You can lea veit at any of these
points free of charge . This makes an impor tant
cont ribution toclosing there cycling circle and
conserving resources.
Fo r fur ther information about there cycling and
disposal of end-of-life vehicles, and theta ke -back
conditions, please visit the national
Mercedes-Benz website foryo ur countr y. Mer
Mer
cedes-Benz GenuineP
cedes-Benz GenuineP ar
arts
ts
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes‑Benz
AGo.ers recycled recondi-
tioned components and parts with the same
qu ality as new parts. The same entitlement
from the implied warranty is valid as for new
parts. General no
tes
23
23

ul.
Fabryc zna 20B
55-080 Pietrzyk owice
Po land (1)
hereby declare that the product
Electric air pump (2)
Models: (3)
5N0 012
615C
5N0 012
615F
9P1 012
615A
9P1 012
615B 1EA 012
615
8P0 012
615A
8P0 012
615E
7P0 012
617A4L0 012
615
760 012
615
A000583
5001
6898012
3220901
2
8888002
695 meet all
the essential requ irements forth efo llo w-
ing guidelines: (4)
2006/42/EC (EC Machinery Directive)
2014/30/EU (EC EMC Directive)
2000/14/EC (EC Outdoor Noise Directive) Pe
rson authorised tocompile thete ch nical docu-
ments referred toin Annex VII A of Directive
2006/42/EC:
Aircom Automotive Sp. z o.o. Sp. k.
Dominik Gschwender (5)
ul. Fabryc zna 20B
55-080 Pietrzyk owice
Po land
Applied harmonised standards: (6)
DIN EN 12100:2012 / DIN EN ISO 3744:1995
DIN EN 60204-1:2006 / DIN EN ISO 2151:2009
DIN EN 60335-1:2012 / DIN EN ISO 4871:2009
DIN EN 1012-1:2011 / DIN EN ISO13732-1:2008
DIN EN 55012:2010 / DIN EN 61000-6-3:2011
DIN EN 61000-6-1:2016
Other tech nical standa rds and speci/cations
applied:
none (7)
Pietrzyk owice, 23.04.2019
[Signature, D. Gschwender]
Dominik Gschwender, general management No
te:th is declaration loses its validity if tech nical
or ope rational changes are made without the con-
sent of the manufacturer. Diagnos Diagnostics connection
tics connection
The diagnostics connection is a tech nical inter-
fa ce in theve hicle. It is used, forex ample, in the
cont ext of repair and maintenance workor for
re ading out vehicle data at a specialist workshop.
Diagnostic devices should therefore only be con-
nected at a quali/ed specialist workshop. &
W
WARNING
ARNING Risk of accident due tocon-
necting devices tothe diagnostics con-
nection
If yo u connect devices tothe diagnostics con-
nection of theve hicle, the function of vehicle
systems and operating saf ety may be
impaired. #
For saf etyre asons, werecommend that
yo u only use and connect products
appr ovedby yo ur Mercedes-Benz service
centre. 36
36
General no
tes

&
W
W ARNI NG
ARNI NGRisk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. *
N
NO OTE
TE Battery discharging from using devi-
ces connected tothe diagnostics connec-
tion Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat-
te ry, e.g. bydriving a considerable dis-
ta nce. Connecting and using ano
ther device with the
diagnostics connection can ha vethefo llowing
e.ects:
R Malfunctions in theve hicle system
R Perm anent damage tovehicle components Please
referto thewa rranty term s and conditions
fo rth is matter. Quali/ed
Quali/ed
specialis
specialist w t work
ork shop
shop
A qu ali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a quali/ed specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
Mercedes‑Benz recommends a Mercedes‑Benz
service cent re. General no
tes
37
37

Fo
rth is reason, thefo llowing can occur in isolated
cases, depending on the aids used:
R Medical aids malfunctioning
R Adve rse health e.ects
Obser vethe no tes and warnings of the manufac-
turer of the medical aids; if in doubt, contact the
device manufacturer and/or your doctor. If there
is continuing uncer tainty concerning the possibil-
ity of medical aids malfunctioning, Mercedes-
Benz AGrecommends using only fewelectrical
ve hicle systems and/or main taining a distance
from the components.
When charging the high-voltage batter y,ke ep a
distance of at least an arm's length between the
medical aid and thefo llowing components:
R the po wer supply equipment
This includes charging stations in thefo rm of a
wa llbox or a public charging point, forex am-
ple.
R vehicle components car rying live voltage
This includes thech arging cable and the
ch arging cont rol box, forex ample. Only ha
verepairs and maintenance workinthe
area of thefo llowing components car ried out at a
qu ali/ed specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia system and sound system
If yo u ha veany queries or suggestions, consult a
qu ali/ed specialist workshop. Im Im
plied w
plied w arr
arranty
anty
* NO
NOTE
TEDamage totheve hicle arising from
violation of these operating inst ructions. Damage
totheve hicle can arise from violation
of these operating inst ructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
Ne w‑ or Used- Vehicle Warrant y. #
Follow the inst ructions in these operat-
ing inst ructions on proper operation of
yo ur vehicle as well as on possible vehi-
cle damage. QR code f
QR code f
or r
or rescue card
escue card
QR codes are attached in the soc ket 0ap and on
th e opposite side on the B-pillar. In theev ent of
an accident, rescue services can use the QR code
to quickly /nd the appropriate rescue card for
yo ur vehicle. The cur rent rescue card contains the
most impor tant information about your vehicle in
a compact form , e.g. thero uting of the electric
lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code Dat Dat
a st
a st or
orage
age Dat
Dat
a pr
a pr ocessing in t
ocessing in t he v
he vehicle
ehicle Electr
Electr
onic contr
onic contr ol units
ol units
Elect ronic cont rol units are /t tedinyour vehicle.
Control units process data which, forex ample,
th ey receive from vehicle senso rs,ge nerate them-
sel ves or exch ange between themsel ves. Some
cont rol units are requ ired forth e safe operation of
yo ur vehicle, some assist you when driving, such
as driver assistance systems, while others enable
con venience or inf otainment functions. Gene
ral no tes
39
39

R
charge leve l of the high-voltage batter y,esti-
mated range
In cer tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been used only temp o-
rari ly. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as
we ll as theve hicle identi/cation number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manu facturers or third parties, such as break-
down services. The same is true in the case of
wa rranty claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obli ga-
tions and quality impro vement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle identi/cation number
tothe manufacturer. Fur-
th ermore, the manufacturer is subject toproduct
liability. Forth is reason the manufacturer also
uses operational data from theve hicle, forex am-
ple, forre calls. These data can also be used to
ex amine the customer's warranty and guarantee
claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself. Depending on
theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
tosfo r playback in an integ rated multimedia
system
R address book data for use in connection with
an integ rated hands-free system or an integ ra-
te d navigation system
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB 0ash drive or MP3 pla yer.Ifyo u ha veentered
th ese data yourself, you can dele tethem at any
time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you ha veselected. Gene
ral no tes
41 41

F
F
itting t
itting t he wiper blades
he wiper blades #
Insert the new wiper blade into the wiper arm
in the direction of ar row 1. #
Slide catch 2inthe direction of ar row 3
until it engages in the locking position. #
Make sure that the wiper blade is seated cor-
re ctl y. #
Foldthe wiper arms back onto the wind-
screen. #
Switch on theve hicle. #
Press theî button on the combination
switch (/ page 135).
The wiper arms will return totheir original
positions. #
Switch o. theve hicle.
% Check the condition of the wiper blades regu-
lar lyand replace them in theev ent of visible
damage or ongoing smearing. Maint
Maint
enance display
enance display #
Remo veprotective /lm 1from the mainte-
nance displa yson the tips of the ne wly/tted
wiper blades.
When the colour of the maintenance displa ys
ch anges from black toyello w, replace the wiper
blades. Light and sight
137
137

Ov
Ov
er
ervie
vie w of climat
w of climat e contr
e control syst
ol systems
ems N
No
ot
tes on climat
es on climat e contr
e control
ol In order
forth e air conditioning system, monitor-
ing of the pollution le vel and air /lt ration tofunc-
tion co rrectl y,an interior air /lter must alw ays be
used. Make sure that the /lter is installed cor-
re ctl y.Use /lters recommended and appr oved by
Mercedes-Benz. Alw ays ha vemaintenance work
car ried out at a quali/ed specialist workshop. THERMA
THERMA
TIC contr
TIC contr ol panelov
ol panel overerview
view The indicator lamps on
theÃ, ¬,¤,
g, ¿and& buttons indicate that the
cor responding function is activated. 1
w Setsthete mp erature
2 A Calls up the air conditioning menu
3 H Setsthe air0ow or switches o. climate
control
4 Ã Sets climate control toautomatic
5 ¬ Demists the windscreen
6 ¤ Switches there ar wind owheater on/o.
7 g Switches air-recirculation mode on/o.
8 ¿ Switches the A/C function on/o.
9 & Activates/deacti vates "Immediate pre-
ent ryclimate cont rol" (/ page 146)
A _ Setsthe air distribution THERMO
THERMO
TR
TRONIC contr
ONIC contr ol panelov
ol panel overerview
view The indicator lamps on
theÃ, ¬,¤,
g, ¿and& buttons indicate that the
cor responding function is activated. 1
w Setsthete mp erature on the driver's
side
2 A Calls up the air conditioning menu
3 H Setsthe air0ow or switches o. climate
control
4 Ã Sets climate control toautomatic
(/ page 143)
5 ¬ Demists the windscreen
6 ¤ Switches there ar wind owheater on/o. 142
142
Climate cont
rol

or
#
Say "Hello Mercedes". Ov
Ov
er
ervie
vie w of t
w of t he MBUX Int
he MBUX Int er
erior Assist
ior Assist ant
ant &
W
W ARNING
ARNING Risk of injury from the cam-
era's laser radiation
This product uses a classi/cation 1 laser sys-
te m. If the housing is opened or damaged,
laser radiation may damage your retina. #
Do not open the housing. #
Always ha vemaintenance workand
re pairs car ried out byaqu ali/ed special-
ist workshop. This device is a class 1 laser product in accord-
ance with IEC 60825-1:2014 and DIN EN
60825-1:2014. The camera is located in
theove rhead control
panel.
If th eve hicle is /tted with the MBUX Interior
Assistant, selected functions of the multimedia
system can be operated contact-free. The MBUX
Interior Assistant can di.erentiate between driver
and front passenger interactions and de tects spe-
ci/c hand positions (poses).
Syst
Syst em limits, displa em limits, displa y messag
y messages and not
es and not es f
es for
or
r
r ecti/cation
ecti/cation
The system may be impaired or may not function
in thefo llowing situations:
R The camera in theove rhead control panel may
heat up due tooperating conditions. As a
re sult the camera may switch o. temp oraril y,
particular lyduring longer periods of operation
and at high outside temp eratures.
Do not touch or co verth e camera and wait
until the camera has cooled down and is avail-
able again. R
The camera is co vered, dirty, misted up or
scratched.
Wa it until the camera has cooled down before
cleaning the camera lens.
Clean the outside of the camera lens with a
dry or damp cotton clo th. Do not use micro/-
bre clo ths. Do no not tre mo vethe co ver when
cleaning.
R Recognition can be impaired byre0ective
clo thing, an adverse colour of clo thing or by
accessories, forex ample.
R Clothing being worn(hat, sha wl, scarf) may be
limiting the de tection area of the camera.
Ke ep the camera's /eld of vision clear.
R The camera is not operational.
Consult a Mercedes-Benz service centre. MBUX multimedia system
255 255

Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling t
Calling t he Mer he Mercedes-Benz Cust
cedes-Benz Cust omer Centr
omer Centre
eaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection
R
R eq
eq uir
uir ements:
ements:
R The vehicle has de tected an accident or break-
down situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown sit-
uations under cer tain circumstances.
In theev ent an accident or breakdown is de tec-
te d, the emer gency guide sh ows saf ety no tes in
th e multimedia system displa y.
ATer quitting the emer gency guide display on the
multimedia system, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Customer Centre. #
Select Call.
R ATer your ag reement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, theve hicle
data is transfer red automatically
(/ page 281).
R The Mercedes-Benz Customer Centre
ta ke syo ur call and or ganises the break-
down and accident assistance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident, an
automatic emer gency call can be initia ted.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear aTer a delay in theev ent
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
ha ve already received support, this prom pt
can be ignored or declined.
% Ifyo u answer the prom ptfor support from the
Mercedes-Benz Customer Centre with Later,
th e message will be hidden and appear again
later. The prom
pttriggered bythe Mercedes me
connect service "Telediagnostics", can either
be con/ rmed or declined. ATer being
declined, this will not be shown again.
Arr Arr anging a ser
anging a ser vice appointment via a Mer
vice appointment via a Mer cedes
cedes
me call
me call
If yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multime-
dia system reminds you aTer a cer tain amount of
time that a service is due. A prom ptappears ask-
ing if youwo uld like tomake an appointment. #
T To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your ag reement, theve hicle data is
transfer red and the Mercedes-Benz customer
centre take syo ur prefer red appointment date.
The information is then sent toyour desired
service outlet. 278
278
MBUX multimedia system

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 276).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transmission
only occurs if the cor responding Mercedes
me connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data MBUX multimedia system
279
279