phone MERCEDES-BENZ ML350 2004 W163 Owner's Manual

Contents
Transmission control –
LOW RANGE mode............................. 125
Switching on LOW RANGE mode.. 125
Switching off LOW RANGE mode . 125
Good visibility .................................... 126
Rear view mirror........................... 126
Electrically folding exterior
rear view mirrors .......................... 128
Windshield wipers ........................ 129
Headlamp cleaning system* ........ 131
Rear window wiper ....................... 131
Sun visor ...................................... 132
Rear window defroster ................. 133
Automatic climate control ................. 134
Automatic mode........................... 137
Adjusting air volume and
air distribution manually............... 137
Defrosting .................................... 138
Air recirculation mode.................. 138
Air conditioning ............................ 139
Residual heat and ventilation ....... 140
Rear passenger compartment
ventilation and rear automatic
climate control ............................. 141
Front and rear air vents................ 142Power windows .................................. 144
Opening and closing
the side windows .......................... 144
Synchronizing power windows ...... 146
Rear quarter windows* ................. 146
Sliding / pop-up roof* ......................... 148
Opening and closing the
sliding / pop-up roof ...................... 148
Synchronizing the
sliding / pop-up roof ...................... 149
Driving systems .................................. 150
Cruise control ............................... 150
Parktronic system*
(Parking assist) ............................. 153
Loading............................................... 157
Loading instructions ..................... 157
Partition net* ................................ 159
Cargo area cover blind* ................ 161
Cargo floor plates ......................... 162
Roof rack* .................................... 163Useful features ................................... 164
Interior storage spaces ................. 164
Cup holders .................................. 166
Armrest in rear seat bench ........... 167
Ashtrays and cigarette lighter ....... 168
Electrical outlet............................. 170
Telephone* ................................... 170
Tele Aid* ....................................... 171
Garage door opener ...................... 180
Trip computer* ............................. 186

71 Safety and Security
Occupant safety
Installation of infant and child restraint
system
Guide top tether strap between head
restraint and top of seat back. Head
restraint must be installed and posi-
tioned such that the top tether strap
can pass freely between the head re-
straint and top of seat back.
1Hook
2Anchorage ring

Securely fasten the hook1 to the an-
chorage ring2.
For safety, make sure the hook has at-
tached to the ring beyond the safety
catch, as illustrated.Vehicle without third row seats
3Anchorage rings for second row seats
4Anchorage rings for third row seats*
This vehicle is provided with three tether
anchorages3 for a top tether strap be-
hind the second row seats.
Please be sure to check the indicator every
time you use the special system child seat.
Should the light go out while the restraint is
installed, please check installation. If the
light remains out, do not use the
BabySmart
TM restraint to transport children
on the passenger seat until the system has
been repaired.
Warning!
G
Do not place powered-on laptops, cell
phones and like electronic devices on the
passenger seat. Signals from such devices
may interfere with the BabySmart
TM system.
Such signal interference may cause the
7indicator lamp not to come on during
self-test or be continuously lit, indicating
that the system is not functioning.
!Do not use the tether anchorages4
for a top tether strap on a second row
seat.

170 Controls in detailUseful featuresElectrical outletElectrical outletOne outlet is located in the front passen-
ger footwell and another on the right-hand
side of the luggage compartment.
Flip up cover and insert electrical plug
(cigarette lighter type).
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Light Truck Center
for information on the installation of an ap-
proved external antenna. Refer to the radio
transmitter operation instructions regard-
ing use of an external antenna.
iThe outlets function even if the key is
not in the ignition.
The electrical outlet can be used to
accommodate electrical consumers
(e.g. air pump, auxiliary lamps) up to a
maximum of 180 W.
If the engine is off, the battery may be-
come discharged if used for long peri-
ods of time.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and / or serious
personal injury.

171 Controls in detail
Useful features
You can take and place telephone calls
using the MCS unit.
See separate instruction manual for infor-
mation on how to operate the telephone.
Tele Aid*
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his / her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
cellular telephone while driving a vehicle.
Only operate the MCS (Modular Control Sys-
tem)
1 if road, weather and traffic conditions
permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approx. 44 feet (ap-
proximately 13.5 m) every second.
1Observe all legal requirements
Warning!
G
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle. Whether or not prohibited by law, for
safety reasons, the driver should not use the
cellular telephone while the vehicle is in mo-
tion.
Stop the vehicle in a safe location before an-
swering or placing a call.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning key
in steering lock to position2
(page 33) and the message
TELE
AID – NOT ACTIVATED
will be shown in
the MCS display for approximately
10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).

174 Controls in detailUseful featuresOnce the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the MCS dis-
play. When the connection is established,
the message
EMERGENCY CALL –
CALL CONNECTED
appears in the MCS dis-
play. All information relevant to the emer-
gency, such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification num-
ber and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the MCS display. The Response
Center will attempt to determine more pre-
cisely the nature of the accident provided
they can speak to an occupant of the vehi-
cle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
ter.iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the MCS display
for approx. ten seconds.
Should this occur, assistance must be sum-
moned by other means.

177 Controls in detail
Useful features
Information button¡
1Cover
2Information button¡
Briefly press on cover1.
The cover will open.

Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the MCS display.When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the MCS display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the MCS display. Information
regarding the operation of your vehicle, the
nearest Mercedes-Benz Light Truck Center
or Mercedes-Benz USA products and ser-
vices is available to you. If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
ROADSIDE ASSISTANCE –
CALL FAILED
appears in the MCS dis-
play.
Roadside Assistance calls can be ter-
minated using the END Button on the
MCS unit.
iWhile the call is connected, you can
change to navigation menu by pressing
NAVI button on the MCS unit.

178 Controls in detailUseful featuresFor more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).Upgrade signals
The Tele Aid system processes calls using
the following priority.


Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The MCS
system operation will resume.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. 10 seconds during the sys-
tem self-check after turning key in the
steering lock to position2 (together
with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 172)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able).
The message
INFO CALL FAILED
ap-
pears in the MCS display.
Information calls can be terminated us-
ing the END button on the MCS.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Light Truck Cen-
ter and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.

179 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and no
other key is available:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull
outside handle of the liftgate for mini-
mum of 20 seconds until the SOS but-
ton is flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the MCS
display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp on the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
using the END button on the MCS unit.
iWhen a Tele Aid call has been initiated,
the MCS system audio is muted and
the selected mode (radio, tape or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. A pop-up
window will appear in the MCS display
to indicate that a Tele Aid call is in
progress.

180 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the MCS
display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the outside liftgate handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pressing the outside
liftgate handle again.

211 Operation
Driving instructions
Passenger compartment
Driving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Light Truck Center directo-
ry, you should request pertinent informa-
tion from your authorized Mercedes-Benz
Light Truck Center.Control and operation of radio trans-
mitters
MCS, radio and telephone*
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The rear cargo compartment is the preferred
place to carry objects. Always use the parti-
tion net when transporting cargo. Partition
net cannot secure hard or heavy objects. Al-
ways fasten items being carried as securely
as possible using the cargo tie-down rings in
the cargo floor area and fastening materials.
Warning!
G
Do not forget that your primary responsibili-
ty is to drive the vehicle. Only operate the
MCS, radio or telephone
1 if road, weather
and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every
second.
1Observe all legal requirements.