service MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

Service and Literature
Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time July, 2013
Printed in U. S. A.
Internet
For further information please visit
www.mbsprinterusa.com
Models
2500 (Engine 651)
3500 (Engine 651)
2500 (Engine 642)
3500 (Engine 642)

1

Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second Mileage at Purchase
Purchase Date of Second Mileage at Purchase
Purchase
Warranty Coverage applies to all vehicle owners during the warranty coverage period.
To protect you in the event of a recall or any questions concerning your limited
warranty, please fill out and return the business reply card included in this booklet to
inform us about ownership or address changes.
Service and Warranty

2
IMPORTANT
This booklet contains the warrantor’s limited warranties.
It should be kept in your vehicle and presented to your
authorized Sprinter Dealer if any warranty service is needed.
The limited warranty text begins on (
e Page 4) of this
booklet.
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3
Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 5
Diesel Engine Limited Warranty ........................................................................\
....... 7
Corrosion Warranty ........................................................................\
......................... 8
Restraint System Limited Warranty ........................................................................\
.. 8
What’s Not Covered Items Which Are Not Covered ........................................................................\
......... 9
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 11
Restricted Warranty ........................................................................\
...................... 11
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 12
Pre-Delivery Service ........................................................................\
..................... 12
Production Changes ........................................................................\
...................... 12
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
California Emission Warranty - Diesel Medium Duty ............................................... 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
Service and Warranty

4Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties
that the vehicle warrantor makes for your vehicle. These limited warranties give
you specific legal rights. You may also have other rights that vary from state to
state.
For example, you may have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time
periods covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these
implied warranties do not apply and the vehicle warrantor completely disclaims
them to the extent allowed by law. And the implied warranty of fitness for a
particular purpose does not apply if your vehicle is used for racing, even if the
vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts,
so the above limitations may not apply to you.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR
PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED OR
SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
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5
What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a owner. Your
vehicle is covered under the terms of
these “Warranties” and your nearest
authorized Sprinter will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty covers the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
Service and Warranty

6What’s Covered
H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY
REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE ON THIS
VEHICLE IF IT IS SOLD IN OR
REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to vehicles
that have received authorization for
export from the vehicle distributor.
Authorized Sprinter Dealers may not
give authorization for export. You
should consult an authorized Sprinter
Dealer to determine this vehicle’s
warranty coverage if you have any
questions.
This policy does not apply to vehicles
registered to U.S. government officials
or military personnel on assignment
outside of the United States.
New Vehicle Limited Warranty: (cont’d)
E. When It Begins
The New Vehicle Limited Warranty
begins on either of the following dates,
whichever is earlier:
• the date you take initial delivery of
the vehicle;
or
• the date when the vehicle was first
put into service - for example, as an
authorized Sprinter Dealer “demo” or
as a company vehicle of the vehicle
distributor.
F. When It Ends
The New Vehicle Limited Warranty lasts
for 36 months from the date it begins
or for 36,000 miles on the odometer,
whichever occurs first. But the following
items are covered only for defects in
material or factory workmanship for
12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and
drums);
• wiper blades;
• clutch disc and linings;
• receiver-drier filter;
• windshield and rear window (due to
stress cracks); and
• wheel alignment and wheel balancing G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
•
it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or
Canada, see (
e Page 21); and
• it’s operated and maintained in the
manner described in your Operator’s
Manual and Maintenance Booklet.
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7
What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service - for example, as
a dealer“ demo” or as a company
vehicle of the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty

8What’s Covered
Corrosion Warranty
A. What’s Covered
This corrosion warranty covers the cost
of all parts and labor needed to repair
or replace any sheet metal panels that
get holes from rust or other corrosion.
If a hole occurs because of something
other than corrosion, this limited warranty
does not apply. Cosmetic or surface
corrosion - resulting, for example, from
stonechips or scratches in the paint - is
not covered. For more details on what is
not covered by this limited warranty, see
(
e Page 10).
B. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (
e Page 5). This limited
warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is
36 months, with no mileage limit.
• For an outer-body sheet metal
panel-one that is finish-painted and
that someone can see when walking
around the vehicle - the limits are
5 years or 100,000 miles on the
odometer, whichever occurs first. Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and
materials for 10 years, regardless of
mileage. This limited warranty does not
cover replacement of seatbelts and
related components required as the result
of collision.
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9
What’s Not Covered
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage
to the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive axle
load, high speed spinning (when stuck
in ice, mud or snow), tire chains, racing
or competitive driving events, incorrect
mounting or demounting, improper
puncture repair, misuse, negligence,
alteration and misapplication is not
covered. Rapid or irregular tire tread wear
due to lack of tire rotation according to
the recommended intervals specified in
your vehicle‘s maintenance booklet or
incorrect wheel alignment or tire balance
is not covered. Tire tread wear is also not
covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of regular
maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered. DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving into or over
potholes, curbs, or other objects/road
hazards; overloading, improper operation,
storage or transport (Proper use is
described in the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the
Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters
or improper engine oil, which are non-
approved by MBUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILITY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required
and are not covered by this warranty. See
Maintenance Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered.
Service and Warranty