ECU TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
INTRODUCTION
Introduction5

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
INTRODUCTION
Introduction7

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REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keysandanaluminum tag
with akey-code imprinted onit.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thealuminum key-code
tag can beused. Ifamaster keyorthe
aluminum key-codetagisnot available, a
Toyota dealerorcertain registered
locksmiths canobtain thekey code from a
restricted-access database.These
businesses canalso access aservice
utility toreprogram theimmobilizer ifall
registered masterkeyshave been lost.Ifa
Toyota dealerisnot available, pleaserefer
to www.aloa.org tofind a
bonded/registered locksmithwhoperforms
high security keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
It is wise tokeep acopy ofthe key-code
outside ofthe vehicle.
If the vehicle wasdelivered withlessthan
two keys andthealuminum key-codetag,
consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
INTRODUCTION
8Introduction

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R
egularmaintenanceisessentialto
obtainingthehighestlevelof
performancefromyourToyota.It
canalsoincreaseyourvehicle’sresale
value.ThisbookletpresentsToyota’s
maintenancerecommendationsin
convenientchecklists,soyoucaneasily
seewhattypeofmaintenanceyourvehicle
needsanddocumentthattheworkwas
performed.
Toensurethatyourvehiclereceives
first-qualityserviceandparts,Toyota
recommendshavingmaintenance
performedbyanauthorizedToyota
dealership.Toyotadealershiptechnicians
areexpertsonToyotavehicles,andthey
useGenuineToyotaPartsdesignedtoyour
vehicle’sexactspecifications.Whenyou
gotoaToyotadealership,youcanbe
confidentthattheywilluseGenuineToyota
partsandhaveToyota-trainedtechnicians.
MilesorMonths?
Toyotarecommendsobtainingscheduled
maintenanceforyourvehicleevery
5,000milesorsixmonths,whichever
comesfirst.
Forexample:
•Ifyoudrive5,000milesinlessthan
sixmonths,youshouldobtain
maintenanceat 5,000miles-don’t
waituntilsixmonths.
•Ifatsixmonthsyouhavedrivenless
than5,000miles,youshouldobtain
maintenanceat sixmonths-don’t
waituntil5,000miles.
Besuretokeepaneyeonyourmileage
sothatyouobtainmaintenancewhen
recommended.Ifyouarealow-mileage
driver,markyourcalendartoremind
yourselftoobtainmaintenanceeverysix
months.
DocumentingYourInvestment
Tohelpyouverifythatyou’veinvestedin
propermaintenance,eachmaintenance
checklistincludesspaceforyourToyota
dealershiptocertifythatyouobtained
GenuineToyotaServiceforyourvehicle.
Thedealershipmaymarkthedealer
serviceverificationareawiththefollowing
stamp(whichmaybecustomizedwiththe
dealership’sname):
UsingtheMaintenanceLogCharts
36MaintenanceLog
MAINTENANCE

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Drive ShaftBoots
Check thedrive shaft boots andclamps
for cracks, deterioration anddamage.
Replace anydeteriorated ordamaged parts
and, ifnecessary, repackthegrease.
Re-torque driveshaft bolt.Aqualified
technician shouldperform these
operations.
Driver’s FloorMat
•Only usethedriver’s floormat
designed specifically forthe model
and model yearofyour vehicle.
• Always properly securethedriver’s
floor matusing theretaining hooks.
• Never install another floormatontop
of the existing driver’sfloormat.
• Never install thedriver’s floormat
upside down.
Engine AirFilter
Replace atspecified intervals. When
performing inspections, checkfordamage,
excessive wearandoiliness, andreplace if
necessary.
Engine/Inverter Coolant
Drainthecooling systemandrefill withan
ethylene-glycol typecoolant. Inspecthoses
and connections forcorrosion andleaks.
Tighten connections andreplace parts
when necessary. Aqualified technician
should perform theseoperations. (For
further details, referto Radiator,
Condenser andHoses in the Vehicle
Maintenance andCare section ofthe
Owner’s Manual).
YourToyota isequipped withGenuine
Toyota SuperLong-Life Coolant.The
replacement intervalsforengine
coolant recommended inthis booklet
are based onreplacement with
Genuine ToyotaSuperLong-Life
Coolant orsimilar high-quality
non-silicate, non-amine,non-borate
ethylene-glycol coolantwithlong-life
hybrid organic acidtechnology (i.e.,a
combination oflow phosphates and
organic acids).Ifanother typeof
ethylene-glycol coolantisused,
replacement intervalsmaybedifferent.
Explanation ofMaintenance Items
MaintenanceLog55
MAINTENANCE