Service VOLKSWAGEN TIGUAN 2017 Owner´s Manual

Stowage compartment in the centre armrest ⇒ Stowage areas
Control for 4MOTION Active Control ⇒ Selecting a driving profile (4MOTION Action 
Control)
Button for Auto Hold function ⇒ Auto Hold function
Electronic parking brake ⇒ Electronic parking brake
Starter button (keyless locking and starting system Keyless Access) ⇒ Starting and 
stopping the engine
Front passenger side
Fig. 12 Overview of the front passenger side (left-hand drive vehicles). The controls are mirrored in
right-hand drive vehicles.
Fig. 13 Dash panel near open front passenger door (left-hand drive vehicles). The controls are
mirrored in right-hand drive vehicles.
Key for ⇒ Fig. 12 and ⇒ Fig. 13:
Control lever for the stowage compartment ⇒ Stowage areas
Location of front passenger front airbag in the dash panel ⇒ Airbag system
Vents ⇒ Heating and air conditioning system
Key switch for switching off the front passenger front airbag ⇒ Airbag system
Controls in the roof
SymbolMeaning
Buttons for interior and reading lights ⇒ Lights.
Button for glass roof ⇒ Glass roof.
Emergency call service, information call and breakdown
call ⇒ In an emergency.
Buttons for the sun blind ⇒ Protection from the sun
Driver information
Warning and indicator lamp overview
The warning and indicator lamps indicate various warnings, faults or certain functions. Some
warning and indicator lamps light up when the ignition is switched on and should go out once the
engine is running or the vehicle is in motion.

SymbolMeaning
Fault in airbag and belt tensioner system ⇒ Airbag system.
Front passenger front airbag switched off (PASSENGER AIR BAG
) ⇒ Airbag system.
Front passenger front airbag switched on (PASSENGER AIR BAG
) ⇒ Airbag system.
The tank cap is not closed properly.
Lane keeping system (Lane Assist) switched on but not active ⇒ Lane 
keeping system (Lane Assist).
ACC currently not available ⇒ Adaptive Cruise Control (ACC).
Fault in DSG dual clutch gearbox: gearbox fault ⇒ DSG dual clutch 
gearbox.
Manual gearbox: high clutch temperature or clutch fault ⇒ Manual 
gearbox: selecting a gear.
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Area monitoring system (Front Assist) is deactivated ⇒ Area 
monitoring system (Front Assist).
OR: Pedestrian Monitoring deactivated ⇒ Pedestrian Monitoring.
Fault in the adaptive chassis control (DCC) ⇒ Driving profile selection 
and 4MOTION Active Control.
Turn signal, left or right ⇒ Lights.
Hazard warning lights switched on ⇒ In an emergency.
Depress the brake pedal. ⇒ Starting and stopping the engine,
⇒ DSG dual clutch gearbox, ⇒ Electronic parking brake.
The vehicle is being held by the Auto Hold function ⇒ Electronic 
parking brake.
Cruise control system (CCS) ⇒ Cruise control system (CCS)OR
Adaptive Cruise Control (ACC) ⇒ Adaptive Cruise Control (ACC).
Lane keeping system (Lane Assist) is switched on and active ⇒ Lane 
keeping system (Lane Assist).
The main beam is switched on or the headlight flasher is being
operated ⇒ Lights.
Manual gearbox: clutch is not transmitting the full engine torque
⇒ Manual gearbox: selecting a gear.
ACC is active. No vehicle has been detected ahead ⇒ Adaptive 
Cruise Control (ACC).
When displayed in white: ACC is active. Vehicle detected ahead
⇒ Adaptive Cruise Control (ACC).
When displayed in grey: ACC not active. System is switched on, but
not regulating ⇒ Adaptive Cruise Control (ACC).
Main beam control (Light Assist) or dynamic main beam control
(Dynamic Light Assist) is active ⇒ Lights.
Service alert / service due ⇒ Service interval display.
Mobile telephone battery charge level. Activated only with factory-
fitted mobile phone interface ⇒BookletInfotainment system,.
The outside temperature is below +4°C (+39°F) ⇒ Instrument cluster.
The start/stop system is available, automatic engine stop is active
⇒ Start/stop system .
The start/stop system is not available.
OR: the start/stop system has switched on the engine automatically
⇒ Start/stop system .
Economical mode ⇒ Displays.
Note about information in the vehicle wallet.
Additional displays: trailer towing
SymbolMeaning
The ball head on the towing bracket is not locked ⇒ Trailer towing.
Trailer turn signal ⇒ Lights.
Additional displays: off-road mode
SymbolMeaning
When displayed in white: Hill Descent Control is active ⇒ Hill Descent 
Control.
When displayed in grey: Hill Descent Control not active. System
switched on, but not regulating ⇒ Hill Descent Control.
m/k/s562MKWhen displayed in white: Off-Road driving profile active ⇒ Driving 
profile selection and 4MOTION Active Control.
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SymbolMeaning
When displayed in grey: Off-road driving profile not active. System
switched on, but not regulating ⇒ Driving profile selection and 
4MOTION Active Control.
Additional displays: diesel vehicles
SymbolMeaning
The engine cannot be restarted! AdBlue fill level is too low
⇒ Emission control with AdBlue.
The engine cannot be restarted! Fault in the selective catalytic
reduction system ⇒ Emission control with AdBlue.
Water in fuel in vehicles with a diesel engine ⇒ Fuel gauge.
Lit up: diesel engine is preheating before starting ⇒ Starting and 
stopping the engine.
Flashing: fault in engine management system (diesel engine)
⇒ Troubleshooting.
Diesel particulate filter has become saturated with soot
⇒ Troubleshooting.
AdBlue level is low ⇒ Emission control with AdBlue.
Selective catalytic reduction system faulty or not refilled using norm-
standard AdBlue⇒ Emission control with AdBlue.
Instrument cluster
Introduction
This chapter contains information on the followingsubjects:
⇒ Analogue instrument cluster
⇒ Digital instrument cluster (Active Info Display)
⇒ Head-up Display
⇒ Displays
⇒ Instrument cluster menus
⇒ Driving data display (multifunction display)
⇒ Warning and information messages
⇒ Driver Alert System (recommendation for rest breaks)
⇒ Dynamic Road Sign Display (Sign Assist)
⇒ Time
⇒ Fuel gauge
⇒ Coolant temperature display
⇒ Service interval display
The vehicle is equipped either with an analogue or a digital instrument cluster (Active Info Display).
When you start the engine after the 12-volt battery has been totally discharged or changed, you
may find that system settings (time, date, personal convenience settings and programming) have
been changed or deleted. Check and correct the settings as necessary once the 12-volt vehicle
battery has been sufficiently charged.
Analogue instrument cluster
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Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injury.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as possible and when safe to do so.
WARNING
Accidents and injuries can occur if the driver is distracted.
•Never press the buttons on the instrument cluster while the vehicle is in motion.
•Any settings for the instrument cluster display and displays in the Infotainment system
should be made only when the vehicle is stationary in order to reduce the risk of
accidents and serious injuries.
WARNING

•Time ⇒ Time.
•Radio and navigation information ⇒BookletInfotainment system,.
•Telephone information ⇒BookletInfotainment system,.
•Outside temperature
•Compass display
•Selector lever positions
•Gear-change indicator ⇒ Gear-change indicator.
•Driving data display (multifunction display) and menus for various settings ⇒ Instrument cluster 
menus.
•Service interval display ⇒ Service interval display.
•Speed warning function ⇒ Instrument cluster menus.
•Speed warning for winter tyres.
•Start/stop system status display ⇒ Start/stop system .
•Status display for Active Cylinder Management (ACT) ⇒ Driving economically.
•Economical mode .
•Engine code (EC)
•Personalisation: welcome and user selection.
•Road signs detected by the Dynamic Road Sign Display system ⇒ Dynamic Road Sign Display 
(Sign Assist).
Open doors, bonnet and boot lid
The instrument cluster display indicates if any doors, the bonnet or boot lid are open once the
vehicle has been unlocked, and while the vehicle is in motion. In some cases, a signal tone is also
given. Different instrument cluster designs will have different displays.
Selector lever positions (DSG dual clutch gearbox)
The gear selected is displayed on the side of the selector lever and on the display in the instrument
cluster. The instrument cluster display may show which gear has been selected if the selector lever
is in D/S position or in Tiptronic mode ⇒ DSG dual clutch gearbox.
Outside temperature display
If the outside temperature falls below approximately +4°C (+39°F), the temperature display also
shows a snowflake symbol . This symbol remains lit up until the outside temperature rises
above +6°C (+43°F) ⇒.
Heat radiated from the engine may cause the temperature display to show a slightly higher value
than the actual outside temperature if the vehicle is stationary, the auxiliary heater ⇒ Auxiliary 
heater and ventilation is switched on or the vehicle is travelling at a very low vehicle speed.
The measuring range lies between -45°C (-49°F) and +76°C (+169°F).
Gear-change indicator
When driving in Tiptronic mode, the instrument cluster display may recommend a gear to save fuel
⇒ Gear-change indicator.
Mileage displays
The odometer registers the total distance travelled by the car.
The trip recorder (trip) shows the distance travelled since the trip recorder was last reset.
•To reset the trip recorder to 0, briefly press the button in the instrument cluster
⇒ Analogue instrument cluster or ⇒ Digital instrument cluster (Active Info Display).
Speed warning for winter tyres
A display in the instrument cluster indicates when the set maximum speed has been exceeded
⇒ Instrument cluster menus.
You can adjust the settings for the speed warning in the Infotainment system ⇒ Vehicle settings 
menu.
Compass display
If the ignition is switched on, depending on the equipment level, the instrument cluster display
shows the current direction of travel in the form of an abbreviation, e.g. NW for north west.
The graphic compass display is also shown when the Infotainment system is switched on and route
guidance is not active.
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•To deactivate, press the or button again. The stored speed will be
deleted.
The warning can be set for speeds from 30 km/h (18 mph) to 250 km/h (155 mph).
Some settings can be saved in the user accounts of the personalisation function and can
therefore change automatically when the user account is changed ⇒ Personalisation.
Changes depending on the instrument cluster version.
Not available in all countries.
Warning and information messages
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The system runs a check on certain components and functions in the vehicle when the ignition is
switched on or while the vehicle is in motion. Malfunctions are indicated by red and yellow warning
symbols with information messages on the instrument cluster display ⇒ Warning and indicator lamp 
overview. An acoustic warning is also given in certain cases. The appearance of the information
messages and symbols can vary depending on the version of the instrument cluster.
In addition, a list of current malfunctions can be opened manually. To do so, open the Vehicle
status or Vehicle menu ⇒ Instrument cluster menus.
Priority 1 warning (red)The symbol flashes or lights up (sometimes together with a signal tone).
Do not drive on! Danger. Check the fault and correct the cause. Seek expert assistance if
necessary.Priority 2 warning (yellow)The symbol flashes or lights up (sometimes together with a
signal tone). Malfunctions and insufficient service fluids can damage the vehicle and cause it to
break down. Check the fault as soon as possible. Seek expert assistance if necessary.Information
messageInformation about various procedures within the vehicle.
Depending on the vehicle equipment level, some settings and displays may also appear in
the Infotainment system.
If several warning reports are detected, the symbols will appear for several seconds, one
after another. The symbols will continue to appear until the faults are rectified.
If warning messages about malfunctions are displayed when the ignition is switched on, it
may not be possible to adjust some settings as described, or the information display may appear
differently. If this is the case, take the vehicle to a qualified workshop to have the malfunction
rectified.
Driver Alert System (recommendation for rest breaks)
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The Driver Alert System informs the
driver if their driving shows signs of
tiredness.
Fig. 18 On the instrument cluster display: Driver Alert System.
Function and operation
The Driver Alert System determines the driving behaviour at the beginning of a journey and uses it
to evaluate the tiredness of the driver. This is compared to the behaviour of the driver while actually
driving. If the system detects that the driver may be tired, an acoustic warning signal will sound and
a message will appear in the instrument cluster display ⇒ Fig. 18. The message in the instrument
cluster display is displayed for about five seconds and may be repeated once. The last displayed
message is saved by the system.
The message on the instrument cluster display can be switched off by pressing the
button on the wiper lever or the button on the multifunction steering
wheel ⇒ Instrument cluster operation. The message can be displayed again on the instrument
cluster display using the multifunction display ⇒ Warning and information messages.
Functional limitations
The driving behaviour can be evaluated only when the speed is above 60 km/h (37 mph) up to
approximately 200 km/h (125 mph).
1)
2)

First read and observe the introductoryinformation and safety warnings⇒
Introduction
In normal driving conditions, the needle will be in the middle section of the scale. The temperature
may also rise when the engine is working hard, especially at high ambient temperatures.
FlashesNeedle
position
Possible
⇒ Fig. 21Cause/remedy
Ⓒ
Warning area
Coolant temperature too high.
Do not drive on!
Stop the vehicle as soon as possible and when safe to do so.
Switch off the engine and leave the engine to cool down.
Until the indicator is back in the normal range. Checking the
coolant level
⇒ Engine coolant.
Ⓑ
Normal area
Coolant level too low.
After the engine has cooled down, check the coolant level and
refill if the level is too low.
⇒ Engine coolant.
If the warning lamp does not go out but the coolant level is
adequate, the problem lies in a fault in the coolant system.
–
Fault in the cooling system.
Do not drive on!
Stop the vehicle as soon as it is possible and safe to do so.
Switch off the engine.
Seek expert assistance.
–Ⓐ
Cold area
The engine has not yet reached operating temperature.
Avoid high engine speeds and high engine loads until the
engine is warm.
Service interval display
Fig. 22 In the instrument cluster display: example of a display in the instrument cluster when a
service is due (illustration).
Fig. 23 In the Infotainment system: example of a display containing service information (illustration).
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The service displays are shown on the instrument cluster ⇒ Fig. 22 and in the Infotainment system
⇒ Fig. 23.
Versions and displays can vary as different versions of the instrument cluster and of the
Infotainment system are available.
In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an individual basis in vehicles with flexible oil change
service. Advances in technology have brought about a considerable reduction in servicing
requirements. An oil change service need be carried out only when required by the vehicle. The
individual conditions in which the vehicle is used, as well as the driver's personal driving style, are

taken into account. The service reminder is displayed 30 days before the service is due. The
distance is rounded to the nearest 100 km; the remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
For a scheduled service or a scheduled inspection, a signal tone will be given when the ignition
is switched on and the spanner symbol will be displayed for several seconds on the
instrument cluster display. One of the following displays will also appear ⇒ Fig. 22:
Inspection now!
Oil service now!
Oil service and inspection now!
Viewing service appointments
You can access the current service schedule when the ignition is switched on, the engine is not
running, and the vehicle is stationary:
•Press and hold button in the instrument cluster ⇒ Instrument cluster until the text
Service appears in the display.
•Release the button. Information on the current scheduled service will be shown in the
display.
Service information ⇒ Fig. 23 can also be displayed in the Infotainment system by pressing the
button or function button and the Vehicle, and Service function
buttons ⇒ Operation and display in the Infotainment system.
Resetting the service interval display
If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
•Switch off the ignition.
•Press and hold the button in the instrument cluster ⇒ Instrument cluster.
•Restart the ignition.
•Release button if one of the following messages appears on the instrument cluster
display:
Reset oil change service?
Reset inspection service?
•Press the button on the instrument cluster ⇒ Instrument cluster to confirm.
Do not reset the service interval display between service intervals otherwise incorrect data may be
shown.
If the oil change service was manually reset, the service interval display then also changes to a
fixed service interval in vehicles with flexible oil change service.
The service message will disappear after a few seconds, when the engine is running, or
when the button on the windscreen wiper lever or the button on the
multifunction steering wheel is pressed ⇒ Instrument cluster operation.
If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible
service, the system cannot calculate the time at which the next service is due. The information
shown in the service interval display may therefore be incorrect. If this is the case, please observe
the maximum permissible service intervals ⇒ Service.
Instrument cluster operation
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever
⇒ Operating using the multifunction steering wheel
⇒ Button for driver assist systems
⇒ Additional displays and display options
Some menu options can only be opened when the vehicle is stationary.
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel
⇒ Operating using the wiper lever.

MenuSubmenuSetting optionsFurther
information
– Travel mode (right-hand or left-hand
drive)
Interior lighting– Instrument and switch lighting
– Footwell lighting
Coming
Home/Leaving
Home function
– Duration that the Coming Home
function is switched on
– Duration that the Leaving Home
function is switched on
Background
lighting–
– Overall brightness of the
background lighting
– Brightness of individual areas of the
background lighting
– Colour of certain areas of the
background lighting
⇒ Lights
Mirror and
wiper settings
Mirrors
– Synchronous adjustment of the
exterior mirrors
– Front passenger exterior mirror
lowering function in reverse gear
– Folding in when parked
⇒ Mirrors
Wipers
– Automatic wipe function when
raining
– Rear window wiping in reverse gear
⇒ Wipers
Settings for
opening and
closing
Window
operation
Activation and deactivation of the
convenience opening function for the
windows.
⇒ Windows
Central locking
Setting door unlocking.
⇒ Central locking 
system
Activation or deactivation of automatic
locking.
Activation and deactivation of the
Easy Open function.
Luggage
compartment
cover
Activation or deactivation of automatic
opening of the luggage compartment
cover (vehicle-dependent).
⇒ Luggage 
compartment 
cover
Instrument
cluster
settings
Multifunction
display
– Current consumption
– Average fuel consumption
– Refuel quantity
– Convenience consumers
– Eco tips
– Driving time
– Distance covered
– Average speed
– Digital speed display
– Speed warning
– Oil temperature
– Dynamic Road Sign Display
⇒ Instrument 
cluster
– Since start driving data
– Long-term driving data
Head-
up Display
settings
Display– Brightness
– Colour scheme
⇒ Instrument 
cluster
Contents
– Cruise control system
– ACC
– Dynamic Road Sign Display
– Route guidance
– Lane keeping system (Lane Assist)
Time and date
settings–
– Clock time source (manual, GPS)
– Time
– Set summer time automatically
– Time zone
– Time format (12h, 24h)
– Date
– Date format
–
Unit settings–
– Distance
– Speed
– Temperature
– Volume
– Consumption
– Pressure
–
Service–
– Vehicle identification number
– Date of next inspection
– Date of next oil change service
⇒ Instrument 
cluster
Factory
settings–
– All settings
– Driver assistance
– Parking and manoeuvring
– Light
– Mirrors and wipers
– Opening/closing
– Multifunction display (driving data)
–

Check that all lights and turn signals are working properly.
Check the tyre pressure and fuel level Wheels and tyres, Fuel types and refuelling.
Ensure that you have a good, clear view through all of the windows.
Air intake to the engine must not be obstructed, and the engine must not be covered with
any kind of insulating materials In the engine compartment.
Secure any objects and luggage in the stowage compartments, the luggage compartment
or on the roof Transporting.
Ensure that you are able to operate the pedals freely at all times.
Secure any children travelling in the vehicle in a restraint system suitable for their weight
and size Safe transport of children.
Adjust the front seats, head restraints and mirrors properly in accordance with the size of
the occupants Sitting position, Mirrors.
Wear shoes that provide good grip for your feet when using the pedals.
The floor mat in the footwell on the driver side must leave the pedal area free and must be
securely fastened.
Assume a correct sitting position before setting off and maintain this position while driving.
This also applies to all passengers Sitting position.
Fasten your seat belt correctly before setting off and keep it properly fastened throughout
the journey. This also applies to all passengers Seat belts.
Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls,
opening menus and making adjustments to settings.
Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
Observe traffic regulations and speed limits.
Take regular breaks when travelling long distances – at least every two hours.
Secure animals in the vehicle using a system that is suitable for their weight and size.
Does the vehicle need any technical modifications for driving abroad, e.g. masking or
switching the headlights over?
Are the necessary tools, diagnostic equipment and spare parts available for service and
repair work?
Are there any Volkswagen dealerships in the destination country?
•Vehicles without Keyless Access: vehicle key used to unlock the vehicle.
•Vehicles with Keyless Access: vehicle key that is identified first by the personalisation function
upon opening the driver door.
Personalised vehicle setup
The vehicle equipment and functions that can be personalised include the following:
•Open and close (single door unlocking, window convenience opening etc.)
•Light and vision (daytime running lights, cornering light, convenience turn signal etc.)
•Air conditioning system (temperature settings, ventilation etc.)
•Assistance systems (Park Distance Control, ACC, Dynamic Road Sign Display etc.)
•Driver profile selection (driver profiles etc.)
•Multifunction display and instrument cluster (selection of displays)
•Infotainment system (brightness and saved stations)
•Seat setup (seat position)
A new vehicle key will be assigned to the current user account. To assign the vehicle key to
a different user account, select the user account you want and manually assign it to the vehicle key.
Safety
General notes
Checklist
Observe the following information both before and during every journey to ensure your own
safety, and the safety of all passengers and other road users ⇒:
Checklist
In some countries, special safety standards and emissions-related regulations apply that the
vehicle may not comply with. Volkswagen recommends that you visit your Volkswagen
dealership before travelling abroad to find out about any legal requirements and the
following issues at your destination:

If fuel in the adequate quality available Fuel and emission control?
Are the correct service fluids that comply with Volkswagen specifications available in the
destination country Service fluids and consumables?
Will the navigation function in the factory-fitted Infotainment system and the navigation
data available work in the destination country?
Are special tyres necessary for travelling in the destination country?
Is a fire extinguisher prescribed in your destination country?
Which requirements must be observed regarding reflective vests?
Windscreen washer fluid level Wipers.
Engine oil level Engine oil.
Engine coolant level Engine coolant.
Brake fluid level Brake fluid.
Tyre pressure Wheels and tyres.
Checklist
Therefore, do not do any work in the engine compartment unless you know exactly how to
carry out the jobs, are aware of the general safety procedures and have the correct
equipment, service fluids and suitable tools to hand ⇒ In the engine compartment! In any
other case all work must be carried out by a qualified workshop. Make sure that the
following are checked regularly:
Vehicle lighting Lights required for the vehicle to be roadworthy:
- Turn signals
- Side lights, dipped beam headlights and main beam headlights
- Tail light cluster
- Brake lights
- Rear fog light
- Number plate light.
Servicing the vehicle is not only about vehicle maintenance – it also ensures that your
vehicle remains roadworthy and in perfect working order. You should therefore have your vehicle
serviced according to Volkswagen guidelines. Some work may have to be carried out before the
due date of the next service if the vehicle is subjected to severe operating conditions. Severe
operating conditions are, for example, regular stop and go driving or driving in areas with high
levels of dust. Further information can be obtained from your Volkswagen dealership or a qualified
workshop.
Sitting position
Introduction
This chapter contains information on the followingsubjects:
⇒ Dangers of assuming an incorrect sitting position
⇒ Correct sitting position
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious
accidents and fatal injuries.
•Alcohol, drugs, medication and narcotics can severely impair perception, reaction
times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Always observe current traffic regulations and speed limits, and think ahead when driving.
Correct interpretation of a driving situation can make the difference between reaching
your destination safely and having an accident with serious injuries.
WARNING
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel,
inadequate servicing work or lack of Genuine Parts.
NOTICE
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicle).
NOTICE