Acura MDX 2014 Navigation Manual

300Troubleshooting
Error MessagesNavigation System
Error Message
Solution
The display temperature is too high. For protection,
the system will shut off until the display cools down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
System temp is low. System will shut down until it
warms up.
The navigation system has difficulty readi ng the HDD when the temperature is below
approximately -22°F (-30°C). The navigation system starts up automatically when the
display warms up.
The navigation system temperature is too low. For
protection, the system will shut off until it warms up.The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.
The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools down.
The navigation system has difficulty reading the HDD when the temperature is high.
The navigation system starts up automatically when the system cools down.
System temp is too high. System will shut down until it
cools down.HDD access error. Please consult your dealer.
Writing of the data to the HDD failed with a cause other than low temperature, high
temperature, and low atmospheric pressure . After a short wait, try to operate the
system again. If this does not solve the problem, consult with the dealer.
HDD access error. The system will reset and attempt to
correct the problem.

301

Error Messages
CD Player
Troubleshooting
CD PlayerIf a disc error occurs, you may see the following error messages.
Error Message
Cause
Solution
Unplayable File
Track/file format not supported
• Current track/file will be skipped. The next supported track/file
plays automatically.
Bad Disc
Please Check Owner’s Manual
Push Eject
Mechanical error
• Press the (eject) button and remo ve the disc, and check that the
error message is cleared.
• Check that the disc is not damaged or deformed, and insert the disc again.2 Protecting CDs
P. 170
• If the error message reappears, press the button, and pull out
the disc.
• Insert a different disc.
If the new disc plays, there is a problem with the first disc.
• If the error message repeats, or the disc cannot be removed, contact a dealer.
Do not try to force the disc out of the player.
Mecha ErrorBad Disc
Please Check Owner’s Manual
Servo error
Check Disc
Disc error
• Check that the disc is not damaged or deformed.2Protecting CDs
P. 170
Heat Error
High temperature
• Turn the audio system off and allow the player to cool down until
the error message is cleared.

302

Error Messages
Hard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) AudioIf an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error Message
Solution
HDD access error.
Please consult your dealer.
—
The display system temperature is too high. For protection, the system
will shut off until the display cools down.
Turn the audio system off and allow the player to cool down until the
error message is cleared.
The navigation system temperature is too low. For protection, the
system will shut o ff until it warms up.
The navigation system has difficulty reading the HDD when the
temperature is below approximatel y -22°F (-30°C). The navigation
system starts up automaticall y when the display warms up.
Unplayable File
Appears when a file format not supported. Current track will be
skipped. The next supported track plays automatically.

303

Error Messages
iPod®/USB Flash Drive
Troubleshooting
iPod®/USB Flash DriveIf an error occurs while playing an iPod® or USB flash drive, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error Message
Solution
USB Error
Appears when there is a problem with the audio system. Check if the device is compatible with the audio
system.
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Di sconnect the device. Then turn the audio system off,
and turn it on again. Do not reconnec t the device that caused the error.
Unsupported Version
Appears when an unsupported iPod® is connected. If it appears when a supported iPod® is connected,
update the iPod® software to the newer version.
Connect Retry
Appears when the system does not acknowledge the iPod®. Reconnect the iPod®.
Unplayable File
Appears when the files in the USB flash drive are DRM or an unsupported format. This error message
appears for about 3 seconds, then plays the next song.
No Data
Appears when the iPod® is empty.
Appears when the USB flash drive is empty or there ar e no MP3, WMA, or AAC files in the USB flash drive.
Check that compatible files are stored on the device.
Unsupported
Appears when an unsupported device is connected. If it appears when a supported device is connected,
reconnect the device.iPod®USB flash driveiPod® and USB flash drive

304

Error Messages
Pandora®
Troubleshooting
Pandora®If an error occurs while playing Pandora®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error Message
Solution
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it again. Do not
reconnect the device th at caused the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on the device. Use the device to
create a station.
Music licenses force us to limit the number of tracks you may skip each
hour.
Appears when you try to skip a song or select Dislike over the
predetermined number of times in an hour.
Unable to save rating.
Unable to save bookmark
or
Unable to skip
Appears when the commanded operation is failed. Try again later.
No data
Appears when no data is available with Pandora® activated. Reboot
the app and reconnect the device.
PANDORA ver unsupport
Appears when Pandora® version is not supported. Update Pandora®
to the latest version.
PANDORA system maintenance
Appears when the Pandora® server is in maintenance. Try again later.
Cannot connect to PANDORA when stopped. Check your mobile
phone
Appears when Pandora® is unable to play music. Check your device.
Navigation ScreenOn Demand Multi-Use Display
TM

305

Error Messages
Aha
TM Radio
Troubleshooting
Aha
TM
Radio
If an error occurs while playing Aha
TM Radio, you may see the following error messages.
If you cannot clear the erro r message, contact a dealer.
Error Message
Solution
Cannot connect to AcuraLink. When stopped, check your mobile
device.
Appears when the Aha
TM app is not activated. Check your device.
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it on again. Do not
reconnect the device that caused the error.

306

307
Reference Information
System Initialization..............................308
Entering the Security Code ....................308
Acquiring GPS Information ....................308
Startup Confirmation Screen .................309
Map Matching ......................................309
System Limitations ................................310
GPS System...........................................310
Address Calculation ..............................310
Database ..............................................310
Client Assistance ....................................312
Resolving Problems ...............................312
Reporting Errors ....................................312
Acura Client Relations Contact Information . 312 Visiting a Dealer ................................... 312
Map Coverage ..................................... 313
Obtaining a Navigation Update ............ 313
Traffic Information ............................... 314
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 314
Legal Information ................................. 315
Copyrights ........................................... 315
User Agreements ................................. 315
As required by the FCC ........................ 321

308Reference Information
System InitializationThe navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).Entering the Security CodeIn most cases, you do not need to enter a
security code. Follow the steps to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the 9 (Power) button
for more than two seconds.
The system is reac tivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS InformationDepending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

309

System Initialization
Startup Confirmation Screen
Reference Information
If you are experiencing GPS reception
problems: 2GPS System
P. 310
Startup Confirmation ScreenThe Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Press u to
select OK to continue.
Map MatchingMap matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may
show an incorrect elevation, or may delay
the display of the vehicle position icon at
intersections. This is normal; the system
will correct itself while you drive.