CADILLAC FLEETWOOD 1994 Owners Manual

GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program is available free of charge to customers who
own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision,
GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General
Motors reserves the right to change eligibility limitations andor to
discontinue its participation
in this program. - I
4 B

- REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT
- If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA), in addition to notifying General Motors.
c-- If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign, However, NHTSA cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
-
..- also obtain other information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
_I GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect, you
should immediately notify Transport Canada, in addition to notifying General
Ontario K1G 352.
P- Motors of Canada Ltd. You may write to Transport Canada at Box 8880, Ottawa,
+- REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you’ll notify us. Please call us at our Consumer Relations Center,
1-800-263 -7854 (French), or write: Cadillac Motor Car Division, Consumer
Relations Center, 2860 Clark Avenue Detroit, MI 48232.
- 1-800-458-8006, or in Canada call, 1-800-263-3777, (English) or
I-
SERVICE PUBLICATIONS
Information on how to obtain Product Service Publications, subscriptions,
states (and the District fo Columbia) and only for cars and light trucks with
GVWR less than 10,000 pounds (4 536 kg).
c_. Indexes and summaries as described below is applicable only in the fifty U.S.
- In Canada, information pertaining to Product Service Bulletins and Indexes can
be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam Drive Oshawa, Ontario
L1H 8P7.
__ Cadillac regularly sends its dealers useful service bulletins about Cadillac
products. Cadillac monitors product performance in the field. We then prepare
bulletins for servicing our products better, Now, you can get these bulletins too.
5

I
Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription, you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office Box 07130, Detroit, Michigan 48207, along with the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such
as those which may pertain to a particular
model.
To do this, you will first need to see our index of PSPs. It provides avariety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac cars
are listed in the same index.
n;
I
‘I
;IE
I How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
-
6
ai

- the model year before ordering an index if you are interested in buying PSPs
- years, and these would be listed in the later year’s index. When you order an index
pertaining
to a current model year vehicle.
Some PSPs pertaining to a particular model year vehicle may be published on later
for a model year that
is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed to you. There is no charge for indexes for the 1991
- 1994 model years.
-
-
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call
will take your name and mailing address. The number to call is
- toll-free and we’ll be happy to send you one. Automated recording equipment
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the equipment,
tools, safety instructions, and training to do a job quickly and safely.
-- ask to see them.
Cadillac reserves the right to change these procedures without notice after
November, 1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s
Manuals and Service Information Manuals are available for a minimum of ten
model years and frequently much longer. Credit card orders may be placed using
the toll-free number
1 - 800- 782-4356. High quality three hole punched
looseleaf copies of out of print older model manuals ar available, also. You may
receive a free listing of either by using the order form.
c_
7

SERVICE MANUALS
(Available after May,
1994) I m
MODEL
YEAR FORM NO. DESCRIPTION PRICE
EACH
1994 H-3112
DeViIle/Concours/EIdorado/SeviIle
Service Information Manual 90.00
1994
H-3116
H-3146
I Quick Reference Specifications Guide.
(All Models) I 7.00 1994
1994
and
Prior CPCH-094 Order Form for Past Model Service Manuals
I FREE I
a I
I OWNER‘S LITERATURE
cf MODEL
I YEAR
I PRICE EACH
DESCRIPTION FORM NO.
I 1994
H-3122 Fleetwood Owner
Information I $15.00
a I 1994 H-3124 Deville Owner Information I 15.00
I 1994 H-3125 Concours Owner Information I 15.00
I 1994 H-3126 Seville Owner Information I 15.00
I 1994 H-3 1 28 Eldorado Owner Information I 15.00
I 1994 3542671 Maintenance Coupon Booklet 1 4.00
I 1994 3542647 Warranty Booklet (All Models) I 2.00
I 1994 and
Prior Order Form for Past Model Owner’s
Literature FREE I CPCH-094
~~ ~.
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels and
Gold Keys are available by contacting your Cadillac dealership. n
a
I
8

PRODUCT SERVICE PUBLICATIONS INDEXES
I YEAR 1 I FORM NO. DESCRIPTION
H-2855 Index
(Includes applicable bulletin summaries)
H-2955 To review all product service publications (PSPs)
for a specific model year vehicle, it is
1993 1-1-3055 necessary to order the index for that model
1994 I H-3155 IFREE year and all subsequent model year indexes.
I 1990 1 H-27528 I Bound PSP Edition - includes
index plus complete PSPs I 20.00
1 I I 1 I
I 1991 I H-2852B I Bound PSP Edition - includes
index plus complete PSPs I 20.00
~~
NOTE: For 1992 Model Year and Later, Product Service Publications
can only be purchased individually.
INDIVIDUAL PRODUCT SERVICE PUBLICATIONS
(Refer
to PSP Index for Form Number)
YEAR
1
FORM NO.
1991 See details
thru on
1994 PSP Index
DESCRIPTION
I I PRICE
1 EACH I I
First Individual PSP Per Order $4.00 ___~~ ~ ~~ ~~~~ ~~~~
Each Additional PSP In Same Order
I
I ANNUAL PRODUCT SERVICE PUBLICATION SUBSCRIPTION
DESCRIPTION
I PRICE EACH
1994 H-3158
H-2134
Subscription to all Product Service
Publications released by Cadillac
throughout the Model Year (September
1
through August 31). PSP’s mailed quarterly.
3-Ring Binder for Product Service
Publications. Includes set of Index Tabs.
10.00
9

NOTE: Please fill in order form and MAIL TO:
Cadillac Service Publications
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above or call 1-800-782-4356. Orders cannot be returned without prior authorization. A re-stocking fee may apply.
:Prices are subject lo change without nolice and without incurring obligation.
appropriate bulletin numbers. These numbers may be found In the PSP Index. Your
Orders for
Individual Product Service Publications cannot be filled without the
first Product Service Publication costs
$4.00; each addillonal PSP costs $2.00.
Please
allow adequate time for postal service. Handling Charge
(CUSTOMER NAME)
1
(ATTENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS)
1
(APT. NO.)
DAYTIME TELEPHONE
NO. CODE AREA (
NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person
to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above
address for quotation.
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA Discover Card
Account Number:
ml
Expiration m m] 0 Date molyr: Check here if your billing address is different
from your shipping address shown.
(CUSTOMER SIGNATURE)

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. FLEETWOOD INDEX
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A
Acc (Ignition Key Position) ........................... 86
Adding
Brake Fluid
..................................... 274
Electrical Equipment ......................... 152. 311
Engine Coolant ............................. 227. 266
Engineoil ...................................... 256
Power Steering Fluid ............................. 271
Transmission Fluid ............................... 265
Additives. Engine Oil ............................... 260
Adjustment. Brake ................................. 178
Adult Safety Belt Usage .............................. 20
Air Bags ........................................... 30
Aircleaner ....................................... 261
Air Cleaner & PCV Filter Replace ......... See Maint . Book
Air Conditioner
.................................... 147
Air Outlets ........................................ 146
Airsystem ........................................ 146
Alarm. How To Turn Off Theft ........................ 82
Alcohol. Driving Under The Influence Of .............. 167
Alcohol& Gasoline ................................. 247
AMAX .......................................... 153
AM Radio Reception ............................... 152
AM Stereo Radio Reception ......................... 153
Antenna. Cleaning Radio ............................ 164
Antifreeze ........................................ 266
Antilock Brakes .................................... 173
Antilock Brake System Warning Light ................. 133
Anti-Theft Tips ..................................... 81
Appearance ....................................... 300
Appearance Care. Service and ........................ 245
Arm. Wearing A Safety Belt Under Your ................ 28
Armrest. Storage ................................... 129
Ashtrays .......................................... 126
Assist Handles ..................................... 128
Astroroof ......................................... 125
Audio Systems. Comfort Controls and ................. 146
Automatic Air Conditioning System ................... 147
Automatic Door Locks ............................... 71
Automatic Overdrive ................................ 92
Automatic Transmission .............................. 90
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