service schedule CHEVROLET EXPRESS 2004 User Guide

While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplied quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-7

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of up to a ve-day maximum may be
available for the use of public transportation such as a
taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses of up to a
ve-day maximum may be available. Claim amounts
should reect actual costs and be supported by original
receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is
not part of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner
Assistance Information” furnished with each new vehicle
provides detailed warranty coverage information.
7-8

Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specications for
GM transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Light (cont.)
Brake System Warning.................................3-29
Change Engine Oil......................................3-35
Charging System.........................................3-28
Check Gages Warning.................................3-38
Cruise Control.............................................3-36
Daytime Running Lamps Indicator..................3-37
Highbeam On.............................................3-37
Malfunction Indicator....................................3-32
Reduced Engine Power................................3-37
Safety Belt Reminder...................................3-25
Security.....................................................3-36
Stabilitrak
®Indicator.....................................3-31
Stabilitrak®Not Ready..................................3-30
Tow/Haul Mode...........................................3-38
Lighting
Entry.........................................................3-16
Exit...........................................................3-16
Locking Rear Axle............................................ 4-7
Lockout Protection............................................ 2-9
Locks
Cargo Door Relocking.................................... 2-8
Door........................................................... 2-7
Lockout Protection......................................... 2-9
Power Door.................................................. 2-8
Rear Door Security Locks............................... 2-8
Loss of Control...............................................4-14
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km).......................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services.........................6-10
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-32
Manual Seats................................................... 1-3
Manual Windows............................................2-15
Mirrors
Manual Rearview Mirror................................2-29
Outside Camper-Type Mirrors........................2-29
Outside Convex Mirror.................................2-30
Outside Heated Mirrors................................2-31
7

Retained Accessory Power (RAP)......................2-19
Right Front Passenger Position, Safety Belts......1-23
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-28
Running Your Engine While You Are Parked.......2-28
S
Safety Belt
Pretensioners..............................................1-30
Reminder Light............................................3-25
Safety Belts
Care of......................................................5-85
Center Passenger Position....................1-23, 1-24
Driver Position............................................1-15
How to Wear Safety Belts Properly................1-15
Questions and Answers About Safety Belts........1-14
Rear Safety Belt Comfort Guides for
Children and Small Adults.........................1-28
Rear Seat Passengers.................................1-25
Right Front Passenger Position......................1-23
Safety Belt Extender....................................1-30
Safety Belt Use During Pregnancy.................1-23
Safety Belts Are for Everyone.......................1-10
Shoulder Belt Height Adjuster........................1-22
Safety Warnings and Symbols.............................. iiiScheduled Maintenance..................................... 6-4
Seats
Manual........................................................ 1-3
Power Seat.................................................. 1-4
Rear Seat Operation...................................... 1-6
Reclining Seatbacks...................................... 1-4
Secondary Latch System.................................5-77
Securing a Child Restraint
Center Seat Position............................1-53, 1-54
Designed for the LATCH System...................1-51
Rear Outside Seat Position...........................1-51
Right Front Seat Position..............................1-55
Security Light.................................................3-36
Service........................................................... 5-3
Adding Equipment to the Outside of
Your Vehicle.............................................. 5-5
Doing Your Own Work................................... 5-4
Engine Soon Light.......................................3-32
Publications Ordering Information...................7-11
Servicing Your Airbag-Equipped Vehicle..............1-69
Setting the Time
Radios with Radio Data Systems (RDS)............3-40
Radios without Radio Data Systems (RDS)........3-40
Sheet Metal Damage.......................................5-89
Shifting Into Park (P).......................................2-25
Shifting Out of Park (P)...................................2-26
Shoulder Belt Height Adjuster...........................1-22
10