service DODGE DURANGO 2020 Owners Manual

MULTIMEDIA399 SiriusXM® services require subscriptions, sold
separately after the 12-month tria
l included
with the new vehicle purchase. If you decide to
continue your service at the end of your trial
subscription, the plan you choose will
automatically renew and bill at then-current
rates unti l you call SiriusXM® at 866-635-2349
to cancel. See SiriusXM® Customer Agreement
for complete terms at www.siriusxm.com. All
fees and programming subject to change. Our
satellite service is available only to those at
least 18 and older in the 48 contiguous USA
and D.C. Our SiriusXM® satellite service is also
available in PR (with coverage limitations). Our
Internet radio service is available throughout
our satellite service area and in AK. © 202 1
SiriusXM® Radio Inc. Sirius, XM and all related
marks and logos are trademarks of SiriusXM®
Radio Inc. Service available in Canada; see
www.siriusxm.ca.
This functionality is only available for radios
equipped with a Satellite receiver. In order to
receive satellite radio, the vehicle needs to be
outside with a clear view to the sky.
If the screen shows Acquiring Signal, you might
have to change the vehicle’s position in order to
receive a signal. In most cases, the satellite
radio does not receive a signal in underground
parking garages or tunnels.
No Subscription
Radios equipped with a Satellite receiver,
require a subscription to the SiriusXM® Service.
When the Radio does not have the necessary
subscription, the Radio is able to receive the
Pre-View channel only.
Acquiring SiriusXM® Subscription
To activate the SiriusXM® Satellite Radio
subscription, US residents call:
1-800-643-2112
Canadian residents call:
1-888-539-7474
NOTE:
You will need to provide the SiriusXM® ID (RID)
located at the bottom of the Channel 0 screen.
The Satellite Mode is activated by a press of the
SXM button on the touchscreen. When in Satellite mode:
The SXM button on the touchscreen is high
-
lighted.
The SiriusXM® Presets are displayed at the
top of the screen.
The Genre is displayed below the Presets
Bar.
The SiriusXM® Channel Number is displayed
in the center.
The Program Information is displayed at the
bottom of the Channel Number.
The SiriusXM® function buttons are
displayed below the Program Information.
Tuning is done by operating the Tune Knob or by
Direct Tune, similar to other Radio Bands, see
Presets, browse, Tune Knob, and Direct Tune.
In addition to the tuning Operation functions
common to all Radio modes, the replay, Traffic/
Weather Jump, and fav button functions are
available in SiriusXM® Mode.
9

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418MULTIMEDIA
See Uconnect website, UconnectPhone.com,
for supported phones.
To call a name from a downloaded mobile
phone book, follow the procedure in the
“Uconnect Voice Recognition Quick Tips”
section.
Automatic download and update of a phone
book, if supported, begins as soon as the
Bluetooth® wireless phone connection is
made to the Uconnect Phone, for example,
after you start the vehicle.
A maximum of 5,000 contact names with
four numbers per contact will be downloaded
and updated every time a phone is
connected to the Uconnect Phone.
Depending on the maximum number of
entries downloaded, there may be a short
delay before the latest downloaded names
can be used. Until then, if available, the previ -
ously downloaded phonebook is available for
use.
Only the phonebook of the currently
connected mobile phone is accessible.
This downloaded phonebook cannot be
edited or deleted on the Uconnect Phone.
These can only be edited on the mobile
phone. The changes are transferred and
updated to Uconnect Phone on the next
phone connection.
Managing Your Favorites
There are two ways you can add an entry to your
Favorites.

1. After loading the mobile phonebook, press the Favorites button on the touchscreen,
and then press one of the +Add favorite
Contact buttons that appears on the list.

2. After loading the mobile phonebook, select Contacts from the Phone main screen, and
then select the appropriate number. Press
the down arrow symbol button next to the
selected number to display the options
pop-up. In the pop-up select Add to
Favorites.
NOTE:
If the Favorites list is full, you will be asked to
remove an existing favorite. To Remove A Favorite

1. To remove a Favorite, select “Favorites”
from the Phone main screen.

2. Next select the down arrow icon next to the contact you want to remove from your
favorites. This will bring up the options for
that favorite contact.
3. Press “Remove from Favs”.
Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available and supported by Bluetooth® on your
mobile service plan. For example, if your mobile
service plan provides three-way calling, this
feature can be accessed through the Uconnect
Phone. Check with your mobile service provider
for the features that you have.

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MULTIMEDIA433
Foam earpieces, which will wear over time
through normal use, are specifically not covered
(replacement foam is available for a nominal
charge). APTIV IS NOT LIABLE FOR ANY
INJURIES OR DAMAGES TO PERSONS OR
PROPERTY RESULTING FROM THE USE OF, OR
ANY FAILURE OR DEFECT IN, THE PRODUCT,
NOR IS APTIV LIABLE FOR ANY GENERAL,
SPECIAL, DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR
OTHER DAMAGES OF ANY KIND OR NATURE
WHATSOEVER. Some states and jurisdictions
may not allow the exclusion or limitation of
incidental or consequential damages, so the
above limitation may not apply to you. This
warranty gives you specific legal rights. You may
also have other rights, which vary from
jurisdiction to jurisdiction.
What Will Aptiv Do? Aptiv, at its option, will
repair or replace any defective Product. Aptiv
reserves the right to replace any discontinued
Product with a comparable model. THIS
WARRANTY IS THE SOLE WARRANTY FOR THIS
PRODUCT, SETS FORTH YOUR EXCLUSIVE
REMEDY REGARDING DEFECTIVE PRODUCTS,
AND IS IN LIEU OF ALL OTHER WARRANTIES
(EXPRESS OR IMPLIED), INCLUDING ANY WARRANTY FOR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
If you have any questions or comments
regarding your Aptiv wireless headphones,
please email hpservice@aptiv.com or phone:
888-293-3332
System Information
Disc Menu
When listening to a CD Audio or CD Data disc,
pushing the remote control’s POPUP/MENU
button displays a list of all commands which
control playback of the disc.
Display Settings

Video Screen Display Settings

When watching a video source (Blu-ray™ Disc or
DVD Video with the disc in Play mode, AUX
Video, etc.), pushing the remote control’s
SETUP button activates the Display Settings
menu. These settings control the appearance of
the video on the screen. The factory default
settings are already set for optimum viewing, so
there is no need to change these settings under
normal circumstances.
To change the settings, push the remote
control’s navigation buttons (
▴, ▾) to select an
item, then push the remote control’s navigation
buttons (
▸, ◂) to change the value for the
currently selected item. To reset all values back
to the original settings, select the Default
Settings menu option and push the remote
control’s ENTER/OK button.
Disc Features control the remote Blu-ray™ Disc
player's settings of DVD being watched in the
remote player.
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MULTIMEDIA443
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s).
Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment. ADDITIONAL
INFORMATION
© 202 1 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered
trademarks and Mopar Owner Connect is a
trademark of FCA US LLC. Android™ is a
trademark of Google Inc. SiriusXM® and all
related marks and logos are trademarks of
SiriusXM® Radio Inc.
Uconnect System Support:
US residents visit www.DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day 7 days
a week)
Canadian residents visit www.DriveUcon -
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visitwww.driveuconnect.com/
sirius-xm-guardian or call: 1-844-796-4827
Canadian residents visitwww.siriusxm.ca/
guardian-v1/ or call: 1-877-324-90919

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444
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a
rental vehicle at a minimal daily charge. If you
need a rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE445
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center.
Any hearing or speech impaired customer, who
has access to a TDD or a conventional
teletypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
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CUSTOMER ASSISTANCE447
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
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449
B
Battery
................................................. 111, 307Charging System Light............................... 111Keyless Key Fob Replacement.................... 15Battery Saver Feature...................................... 53Belts, Seat..................................................... 181Blind Spot Monitoring.................................... 131Bluetooth Connect Or Disconnect Link Betweenthe Uconnect Phone And Mobile
Phone
................................................... 422Connecting To A Particular Mobile Phone Or Audio Device After Pairing..... 417Bluetooth Mode............................................. 406Body Mechanism Lubrication........................ 316B-Pillar Location............................................. 332Brake Assist System...................................... 123Brake Control System, Electronic.................. 123Brake Fluid................................. 325, 358, 360Brake System...................................... 325, 350Anti-Lock (ABS).......................................... 350Fluid Check..................................... 325, 360Master Cylinder......................................... 325Parking...................................................... 190Warning Light............................................ 110Brake/Transmission Interlock....................... 192Bulb Replacement............................... 266, 268Bulbs, Light.................................................... 183
C
Camera, Rear................................................ 237Capacities, Fluid.................................. 355, 356Caps, FillerOil (Engine)............................. 304, 309, 310Radiator (Coolant Pressure)..................... 323Car Washes................................................... 347Carbon Monoxide Warning................... 180, 354Cargo Area Cover............................................. 77Cargo Compartment........................................ 77Light............................................................ 77Luggage Carrier........................................... 90Cargo Light....................................................... 77Cargo Tie-Downs.............................................. 78Cellular Phone.............................................. 436Center High Mounted Stop Light................... 269Chains, Tire.......................................... 343, 344Changing A Flat Tire...................................... 327Chart, Tire Sizing........................................... 329Check Engine Light
(Malfunction Indicator Light)......................... 121Checking Your Vehicle For Safety................. 180Checks, Safety.............................................. 180Child Restraint.............................................. 163Child RestraintsBooster Seats........................................... 166Child Seat Installation.............................. 177
How To Stow An unused ALR Seat Belt..... 174Infant And Child Restraints....................... 164Locating The LATCH Anchorages.............. 171Lower Anchors And Tethers For Children................................................ 167Older Children And Child Restraints.......... 165Seating Positions...................................... 166Child Safety Locks............................................29Clean Air Gasoline......................................... 352CleaningWheels...................................................... 342Climate Control................................................58Automatic....................................................58Cold Weather Operation................................ 188Compact Spare Tire...................................... 341Contract, Service........................................... 445Cooling Pressure Cap (Radiator Cap)............ 323Cooling System............................................. 321Adding Coolant (Antifreeze)...................... 322Coolant Level................................... 323, 324Cooling Capacity.............................. 355, 356Disposal Of Used Coolant......................... 323Drain, Flush, And Refill............................. 321Inspection............................... 321, 323, 324Points To Remember................................ 324Pressure Cap............................................ 323
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450
Radiator Cap
............................................. 323Selection Of Coolant (Antifreeze)......322, 355, 356, 357, 359Corrosion Protection...................................... 346Cruise Control (Speed Control)............ 205, 208Cruise Light......................................... 117, 119Cupholders...................................................... 86Customer Assistance..................................... 444Cybersecurity................................................. 361
D
Daytime Running Lights................................... 51Dealer Service............................................... 308Defroster, Windshield.................................... 181Diagnostic System, Onboard......................... 120Disabled Vehicle Towing................................ 290DisposalAntifreeze (Engine Coolant)....................... 323Disturb........................................................... 420Do Not Disturb............................................... 441Door Ajar.............................................. 111, 112Door Ajar Light..................................... 111, 112Door Locks............................................... 24, 29Child-Protection Door Lock — Rear Doors.... 29Door Opener, Garage....................................... 78Doors............................................................... 24Driver’s Seat Back Tilt..................................... 32Driving........................................................... 257DVD Player (Video Entertainment
System)......................................................... 425
E
Economy (Fuel) Mode................................... 192Electric Brake Control System....................... 123Anti-Lock Brake System............................ 122Electronic Roll Mitigation................. 124, 130Electric Remote Mirrors................................... 49Electrical Outlet, Auxiliary (Power Outlet)......... 87Electronic Speed Control (Cruise Control)..... 206Electronic Stability Control (ESC).................. 125Electronic Throttle Control Warning Light...... 111Electronically Shifted Transfer Case............. 199Emergency Gas Can Refueling...................... 286Emergency, In Case OfFreeing Vehicle When Stuck..................... 289Hazard Warning Flasher........................... 261Jacking............................................ 275, 327Jump Starting........................................... 283Emission Control System Maintenance........ 121Engine.................................................. 304, 306Air Cleaner................................................ 311Block Heater............................................. 188Break-In Recommendations............ 188, 189Compartment......................... 304, 305, 306Compartment Identification............. 304, 305Coolant (Antifreeze).................................. 359Cooling..................................................... 321Exhaust Gas Caution....................... 180, 354Fails To Start............................................ 187Flooded, Starting...................................... 187
Fuel Requirements.......................... 351, 355Jump Starting........................................... 283Oil........................ 308, 309, 355, 356, 359Oil Filler Cap........................... 304, 309, 310Oil Filter.................................................... 311Oil Selection.................. 309, 355, 356, 357Oil Synthetic.............................................. 311Overheating.............................................. 287Starting............................................ 184, 185Engine Oil Viscosity.............................. 309, 310Engine Oil Viscosity Chart.............................. 310Enhanced Accident Response Feature161, 293Ethanol.......................................................... 353Exhaust Gas Cautions.......................... 180, 354Exhaust System................................... 180, 320Exterior Lights............................... 50, 183, 266
F
FiltersAir Cleaner
................................................ 311Air Conditioning........................ 70, 311, 314Engine Oil........................................ 311, 359Engine Oil Disposal................................... 311Flashers........................................................ 261Hazard Warning........................................ 261Turn Signals............................ 118, 183, 269Flash-To-Pass...................................................52Flooded Engine Starting................................ 187

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451
Fluid Capacities
................................... 355, 356Fluid Leaks.................................................... 183Fluid Level Checks Brake........................................................ 325Fluid, Brake................................................... 360Fluids And Lubricants................. 357, 358, 359Fog Lights...................................................... 269Fog Lights, Service......................................... 269Fold-Flat Seats................................................. 32Folding Rear Seats.......................................... 34Forward Collision Warning............................. 136Four-Way Hazard Flasher............................... 261Freeing A Stuck Vehicle................................. 289Front Axle (Differential).................................. 327Fuel............................................................... 351Additives................................................... 352Clean Air.................................................... 352Economy Mode.......................................... 192Ethanol...................................................... 353Gasoline.................................................... 351Materials Added........................................ 352Methanol................................................... 353Octane Rating................................. 351, 359Requirements................................. 351, 355Specifications.................................. 357, 359Tank Capacity.................................. 355, 356Fueling........................................................... 238Fuses............................................................. 269
G
Garage Door Opener (HomeLink)..................... 78Gasoline, (Fuel)............................................. 351Gasoline, Clean Air........................................ 352Gasoline, Reformulated................................ 352Gear Ranges................................................. 194Glass Cleaning.............................................. 349Gross Axle Weight Rating.............................. 242Gross Vehicle Weight Rating......................... 241GVWR............................................................ 240
H
Hazard Warning Flashers.............................. 261Head Restraints............................................... 42Headlights.................................................... 268Automatic.................................................... 52Bulb Replacement.................................... 268Cleaning................................................... 346High Beam/Low Beam Select Switch.......... 51Lights On Reminder..................................... 52On With Wipers............................................ 52Passing........................................................ 52Replacing................................................. 268Heated Mirrors................................................. 49Heated Seats................................................... 40Heated Steering Wheel.................................... 47Heater, Engine Block.................................... 188Hill Start Assist.............................................. 128
HitchesTrailer Towing........................................... 243Holder, Cup......................................................86HomeLink (Garage Door Opener).....................78Hood Prop........................................................75Hood Release...................................................75
I
Ignition.............................................................17Key Fob Battery Low Or Dead......................17Key Fob Not Detected..................................17Keyless Ignition...........................................17Keyless Push Button....................................17Push Button Ignition....................................17Switch..........................................................17Immobilizer (Sentry Key)..................................21In Vehicle HelpVehicle User Guide......................................12Inside Rearview Mirror.................... 47, 48, 261Instrument Cluster...................... 95, 96, 97, 98Descriptions.............................................. 118Display.........................................................99Menu Items.............................................. 103Instrument Panel Lens Cleaning................... 348Integrated Trailer Brake Control.................... 249Interior And Instrument Lights.........................54Interior Appearance Care.............................. 348Interior Lights...................................................5411

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