FORD C MAX HYBRID 2014 2.G Service Manual

WARNINGS
If the side airbag has deployed, the
airbag will not function again. The
side airbag system (including the
seat) must be inspected and serviced by
an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash. The side airbags are located on the
outboard side of the seatbacks of the front
seats. In certain sideways crashes, the
airbag on the side affected by the crash
will be inflated. The airbag was designed
to inflate between the door panel and
occupant to further enhance the protection
provided occupants in side impact crashes.
The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags located inside the driver
and front passenger seatbacks.
• Front passenger sensing system. ·Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 41).
Note: The passenger sensing system will
deactivate the passenger seat-mounted
side airbag if it detects an empty passenger
seat. The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
DRIVER KNEE AIRBAG
A driver's knee airbag is located under the
instrument panel. During a crash, the
restraints control module may activate the
driver's knee airbag based on crash severity
and occupant conditions. Under certain
crash and occupant conditions, the driver
’s
knee airbag may deploy but the driver ’s
front airbag may not activate. As with front
and side airbags, it is important to be
properly seated and restrained to reduce
the risk of death or serious injury. Make sure the knee airbag is
operating properly. See
Crash
Sensors and Airbag Indicator
(page
41).
SAFETY CANOPY™ WARNINGS
Do not place objects or mount
equipment on or near the headliner
at the siderail that may come into
contact with a deploying curtain airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash. Do not lean your head on the door.
The curtain airbag could injure you
as it deploys from the headliner.
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WARNINGS
Do not attempt to service, repair, or
modify the curtain airbags, its fuses,
the A, B, or C pillar trim, or the
headliner on a vehicle containing curtain
airbags as you could be seriously injured
or killed. Contact your authorized dealer
as soon as possible. All occupants of your vehicle
including the driver should always
wear their safety belts even when an
airbag supplemental restraint system and
curtain airbag is provided. Failure to
properly wear your safety belt could
seriously increase the risk of injury or death. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the curtain
airbag. If the curtain airbags have deployed,
the curtain airbags will not function
again. The curtain airbags (including
the A, B and C pillar trim and headliner)
must be inspected and serviced by an
authorized dealer. If the curtain airbag is
not replaced, the unrepaired area will
increase the risk of injury in a crash. The Safety Canopy will deploy during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side-rail sheet
metal, behind the headliner, above each
row of seats. In certain sideways crashes
or rollover events, the Safety Canopy will
be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events. The system consists of the following:
•
Safety canopy curtain airbags located
above the trim panels over the front
and rear side windows identified by a
label or wording on the headliner or
roof-pillar trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment •
The crash sensors and monitoring
system have a readiness indicator. See
Crash Sensors and Airbag Indicator
(page 41).
Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it
is designed to inflate downward from the
headliner above the doors along the side
window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
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CRASH SENSORS AND
AIRBAG INDICATOR
WARNING
Modifying or adding equipment to
the front end of your vehicle
(including frame, bumper, front end
body structure and tow hooks) may affect
the performance of the airbag system,
increasing the risk of injury. Do not modify
the front end of your vehicle. Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module which deploys (activates) the
front safety belt pretensioners, driver
airbag, passenger airbag, seat mounted
side airbags, and the Safety Canopy. Based
on the type of accident (frontal impact,
side impact or rollover) the restraints
control module will deploy the appropriate
safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following: •
The readiness light will not illuminate
immediately after the ignition is turned
on.
• The readiness light will either flash or
stay lit.
• A series of five beeps will be heard. The
tone pattern will repeat periodically
until the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The safety belt pretensioners and the
airbag supplemental restraint system is
designed to activate when your vehicle
sustains frontal or sideways deceleration
sufficient to cause the restraints control
module to deploy a safety device or when
a certain likelihood of a rollover event is
detected by the rollover sensor.
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C-MAX (CCG) Supplementary Restraints System

The fact that the safety belt pretensioners
or airbags did not activate for both front
seat occupants in a crash does not mean
that something is wrong with the system.
Rather, it means the restraints control
module determined the accident
conditions (for example, crash severity,
belt usage) were not appropriate to
activate these safety devices.
•
The design of the front airbags is to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The design of the safety belt
pretensioners is to activate in frontal,
near-frontal and side crashes, and in
rollovers.
• The design of the side airbags is to
inflate in certain side impact crashes.
Side airbags may activate in other
types of crashes if your vehicle
experiences sufficient sideways motion
or deformation.
• The design of the Safety Canopy is to
inflate in certain side impact crashes
or rollover events. The Safety Canopy
may activate in other types of crashes
if your vehicle experiences sufficient
sideways motion or deformation, or a
certain likelihood of rollover.
AIRBAG DISPOSAL
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
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C-MAX (CCG) Supplementary Restraints System

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term IC before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 feet (10
meters). Vehicles with the remote start
feature will have a greater range. One of
the following could cause a decrease in
operating range:
• weather conditions
• nearby radio towers
• structures around the vehicle
• other vehicles parked next to your
vehicle
The radio frequency used by your remote
control can also be used by other short
distance radio transmissions, for example
amateur radios, medical equipment,
wireless headphones, remote controls and
alarm systems. If the frequencies are
jammed, you will not be able to use your
remote control. You can lock and unlock
the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally. Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You touch the inside of the front
exterior door handle.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 43).
REMOTE CONTROL
Integrated Keyhead Transmitters
(If Equipped) Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The transmitter portion
functions as the remote control.
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Note:
Your vehicle ’s keys came with a
security label that provides important
vehicle key cut information. Keep the label
in a safe place for future reference.
Intelligent Access Key (If Equipped)
Type 1 Type 2
Your intelligent access keys operate the
power locks and the remote start system.
The key must be in your vehicle to activate
the push-button start system. Mechanical Key Blade
The intelligent access key also contains a
removable mechanical key blade that you
can use to unlock the driver door.
Type 1
To release the mechanical key blade:
1.
Press and hold the push buttons on the
edges of the transmitter to release the
cover. Carefully remove the cover.
2. Remove the key blade.
Type 2 Slide the release on the back of the
transmitter to release the key blade, then
pull the blade out.
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Note:
Your vehicle ’s back-up keys came
with a security tag that provides important
vehicle key cut information. Keep the tag in
a safe place for future reference.
Replacing the Battery
Note: Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery will not delete
the transmitter from the vehicle. The
transmitter should operate normally.
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent.
Integrated Keyhead Transmitter 1. Twist a thin coin in the slot of the
transmitter near the key ring to remove
the battery cover.
2. Remove the old battery. 3. Insert the new battery. Refer to the
instructions inside the transmitter for
the correct orientation of the battery.
Press the battery down to make sure
it is fully in the housing.
4. Snap the battery cover back onto the transmitter.
Intelligent Access Key (Type 1) 1. Press and hold the buttons on the
edges to release the cover. Carefully
remove the cover.
2. Remove the key blade.
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1
1

3. Twist the screwdriver in the position
shown to start separating the two
halves of the remote control. 4. Twist the screwdriver in the position
shown to separate the two halves of
the remote control. Note:
Do not touch the battery contacts or
the printed circuit board with the
screwdriver.
5. Carefully remove the battery with the screwdriver.
6. Install a new battery with the + facing
downward.
7. Assemble the two halves of the remote
control.
8. Install the key blade.
Intelligent Access Key (Type 2)
1. Remove the backup key from the transmitter. 2. Twist a thin coin under the tab hidden
behind the backup key head to remove
the battery cover. Do not use the
backup key to remove the cover or you
could damage the intelligent access
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3. Remove the old battery.
4. Insert a new battery with the + facing
downward. Press the battery down to
make sure it is fully in the housing.
5. Snap the battery cover back onto the transmitter and install the backup key.
Car Finder
Press the lock button on the key twice
within three seconds. The horn sounds and
the turn signals flash. We recommend you
use this method to locate your vehicle,
rather than using the panic alarm.
Note: If locking was not successful or if any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn will sound twice and
the lamps will not flash.
Sounding a Panic Alarm
(If Equipped)
Note: The panic alarm will only operate
when the ignition is off. Press the button to activate the
alarm. Press the button again or
switch the ignition on to
deactivate it.
Remote Start (C-MAX Energi Only) WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or areas that are not well
ventilated. Note:
Do not use remote start if your vehicle
is low on fuel. The remote start button is on the
transmitter. This feature allows you to start your
vehicle from outside the vehicle. The
transmitter has an extended operating
range.
Vehicles with automatic climate control
can be configured to operate when the
vehicle is remote started. See Automatic
Climate Control
(page 105).
Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
the remote
The remote start system will not work if
any of the following occur:
• The ignition is on
• The alarm system triggers
• You disable the feature
• The hood is open
• The transmission is not in
P
• The vehicle battery voltage is too low
• The powertrain fault indicator was on
the last time your vehicle was driven
Remote Starting the Vehicle
Note: You must press each button within
three seconds of each other. Your vehicle
will not remote start and the horn will not
sound if you do not follow this sequence. The label on your transmitter details the
starting procedure.
To remote start your vehicle:
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1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The exterior lamps will flash twice.
The horn will sound if the system fails to
start, unless quiet start is on. Quiet start
will run the blower fan at a slower speed
to reduce noise. You can switch it on or off
in the information display. See General
Information (page 88).
Note: If you remote start your vehicle with
an integrated keyhead transmitter, you must
switch the ignition on before driving your
vehicle. If you remote start your vehicle with
an intelligent access transmitter, you must
press the
START/STOP button on the
instrument panel once while applying the
brake pedal before driving your vehicle.
The power windows will not work during
the remote start and the radio will not turn
on automatically.
The parking lamps will remain on and the
vehicle will run for 5, 10, or 15 minutes,
depending on the setting.
Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle still
running to extend the run time for another
remote start duration. If the duration is set
to last 10 minutes, the duration will extend
by another 10 minutes. For example, if the
vehicle had been running from the first
remote start for five minutes, the vehicle
will continue to run now for a total of 20
minutes. You can extend the remote start
up to a maximum of 30 minutes.
Wait at least five seconds before remote
starting after a vehicle shutdown.
Turning the Vehicle Off After Remote
Starting Press the button once. The
parking lamps will turn off. You may have to be closer to the vehicle
than when starting due to ground reflection
and the added noise of the running vehicle.
You can disable or enable the remote start
system through the information display.
See
General Information (page 88).
REPLACING A LOST KEY OR
REMOTE CONTROL
Replacement keys or remote controls can
be purchased from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle. See
Passive
Anti-Theft System (page 63).
To re-program the passive anti-theft
system see an authorized dealer.
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