FORD FIESTA 2012 6.G Service Manual

SYNC(IF EQUIPPED)
Ford ingenuity brings you SYNC– an in-car connectivity system
designed with convenience in mind.
SYNC literally ‘syncs up’ with yourBluetoothenabled cellular phone
and portable media player, creating a comprehensive and easy-to-use
system offering features such as:
•Making and receiving calls on yourBluetoothcellular phone
•Accessing and playing music from your portable music player
•911 Assist™, Vehicle Health Reports, Traffic, Directions &
Information, (if equipped)
•Using applications such as Pandora and Stitcher via SYNC
AppLink™, (if equipped)
•Accessing phonebook contacts and music via voice commands
•Streaming music from yourBluetoothenabled cellular phone
•Text messaging
•Advanced voice recognition fluent in English, French and Spanish
•USB device charging (if your device supports this)
Welcome to technology that is both fun and functional, welcome to
SYNC.
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Added benefits
SYNCeven has some benefits which extend beyond your car. You can:
•Access on-line support
•Chat with other SYNCowners
•Search for and download new applications
•Check frequently asked questions (FAQs)
•Check your phone and other devices’ compatibility
•Register and set up your account to use features such as Vehicle
Health Report and Traffic, Directions and Information.
Visit www.SyncMyRide.com or www.syncmaroute.ca today to access
these added benefits.
Support
In addition to the web site and the material in this publication, you may
also find the following helpful:
The Troubleshooting sectionlater in this chapter contains common
troubleshooting questions and answers on specific issues as well as some
helpful hints .
The SYNC support teamis also there if you feel like you need
additional support, or if you just prefer to speak with a live person. Our
team will do their best to help you with any questions you are not able
to answer on your own.
Hours:Monday-Saturday, 8:30 am-8pm EST
•In the United States, call: 1–888–270–1055
•In Canada, call: 1–800–565–3673
Note:Times are subject to change due to holidays.
Driving restrictions
For your safety and in order to prevent any distractions while driving,
certain features are restricted when your vehicle is traveling over 3 mph
(5km/h). These features will be noted asspeed dependentwhen they
are discussed in this supplement.
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Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
•
Do not attempt to service or repair SYNC. See your authorized dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•
Ensure that you review your device’s user guide before using with SYNC.
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada will
not access SYNCdata for any purpose other than as described absent
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consent, a court order, or where required by law enforcement, other
government authorities, or other third parties acting with lawful authority.
Other parties may seek to access the information independently of Ford
Motor Company and Ford of Canada. For further privacy information, see
the sections on 911 Assist™ (if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and Information (if equipped).
Using your voice recognition system
Your SYNCsystem comes equipped with an advanced voice recognition
(VR) system. This system is easy to use and helps you control many
features via voice commands, thereby allowing you to keep your hands
on the wheel and focus on what is in front of you.
Here we’ll cover the basics of how the system works and some global
voice commands. The majority of the voice commands will be covered
later in the supplement with their respective modes (phone, media, etc.)
and will also be indicated with the voice icon shown below.
Initiating a voice session
To initiate a voice session with your SYNC system:
1. Press
.
2. Wait until you hear a tone prompt and Listening appears in the display.
3. Say any of the following global commands:
•“Phone”: Say to make calls.
•“USB”: Say to access the device connected to your USB port.
•“Bluetooth Audio”: Say to stream audio from your phone.
•“Line in” : Say to access the device connected to the auxiliary
input jack.
•“Cancel”: Say to cancel the requested action.
•“SYNC”: Say to return to the main menu.
•“Voice settings”: Say to adjust the level of voice interaction and
feedback.
•“Help”: Say for an audible list of voice commands available in the
current mode.
•“Vehicle Health Report” (if equipped, U.S. only): Say to run a
health report.
•“ Services” (if equipped, U.S. only): Say to access the SYNC
Services portal.
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•“Phone”: Say to make calls.
•“Mobile Apps” (if equipped, U.S. only) : Say to access Mobile
Applications (if available).
System interaction and feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize your VR system
to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to be of
more help when you are first using the system. You can change these
settings at any time.
Adjusting the interaction level
1. Press
and when prompted, say, “Voice settings”.
2. You can say any of the following commands:
•“Interaction mode standard” / “Interaction mode advanced”
Standardinteraction provides more detailed interaction and
guidance whileadvancedhas less audible interaction and more
tone prompts. The system defaults to the standard setting.
•“Confirmation prompts on” / “Confirmation prompts off”
Confirmation promptsare short questions the system asks when
it is not sure of your request or when there are multiple possible
responses to your request. (For example, the system may ask,
“Phone, is that correct?”) If turned off, the system will simply
make a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
•“Phone candidate lists on” / “Phone candidate lists off”
•“Media candidate lists on” / “ Media candidate lists off”
The system createscandidate listswhen it has the same
confidence level of several options based on your voice command.
When turned on, the system may submit back as many as four
possibilities for clarification.
For example, “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone
to call Jane Doe at home.” Or, “Say 1 after the tone to play John
Doe, Say 2 after the tone to play Johnny Doe.
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Helpful Hints
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the
system from correctly recognizing spoken commands.
•After pressing
, ensure that you wait until after the tone
sounds and Listening appears in the display before saying a
command. Any command spoken prior to this will not register with
the system.
•Speak naturally without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing
.
Using SYNC’s phone features
One of the main features of SYNC is hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone. In this section,
we’ll cover your phone features in menu mode, applicable voice
commands and also any additional options you may have.
Phone dependent features
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com or www.syncmaroute.ca.
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Pairing a phone for the first time
The first thing you must do to use a phone with the system is to
wirelessly pair your phone with SYNC. Doing so allows your phone to
communicate with the hands-free system, thereby enabling you to make
and receive hands-free calls.
Note:To scroll through the menus, press
/.
1. Ensure that the vehicle ignition and radio are turned on and that
you are in P (Park).
2. Press PHONE or
. When the display indicates no phone is
paired press OK.
3. WhenAdd Bluetooth Deviceappears, press OK.
4. WhenFind SYNCappears in the display, press OK.
5. Put your phone intoBluetoothdiscovery mode. Refer to your
phone’s user guide if necessary.
6. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC in the radio display.
7. The display will indicate when the pairing is successful.
8. Depending on your phone’s capability and your market, the
system may prompt you with questions such as setting the current
phone as the primary phone (the phone SYNC will automatically try
to connect with first upon vehicle start-up), downloading your
phone book, turning on 911 Assist™ (if available), etc.
Note:SYNCcan support downloading up to approximately 2,000
entries perBluetoothenabled cellular phone.
Note:If one phone has already been paired to SYNC, the process to pair
another is slightly different. To pair subsequent phones, please refer to
Pairing subsequent phonesin the following section.
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Pairing subsequent phones
Once you have a phone paired with the system, the steps to pair another
phone is a bit different. To pair a subsequent phone:
Note:To scroll through the menus, press
/.
1. Ensure that the vehicle ignition and radio are turned on and that
you are in P (Park).
2. Press PHONE or
and scroll untilSystem Settingsis
selected.
3. Press OK and scroll untilBluetooth Devicesis selected and press
OK.
4. Scroll untilAdd Bluetooth Deviceis selected and press OK.
5. WhenFind SYNCappears in the display, press OK.
6. Put your phone intoBluetoothdiscovery mode. Refer to your
phone’s user guide if necessary.
7. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC in the radio display.
8. The display will indicate when the pairing is successful.
9. The system will then prompt with questions such as if you would
like to set the current phone as the primary phone (the phone
SYNC will automatically try to connect with first upon vehicle
start-up), download your phone book, turn on 911 Assist™ (if
available), etc.
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Phone voice commands
Press
and when prompted, say, “Phone”. You may then say any of
the following:
•Call <name>2•Call <name> at home2
•Call <name> on mobile OR cell2•Call <name> at work OR Call
<name> in office2
•Call <name> on other2•Dial*2
•Phone book <name> at home1•Phone book <name>1
•Phone book <name> on mobile
OR cell1•Phone book <name> at work OR
Phone book <name> at office1
•Call history outgoing1•Call history incoming1
•Phone book <name> on Other1•Connections1
•Call history missed1•Go to privacy
•Menu**1•Hold
•Join
1Voice commands are not available until downloading phone information
viaBluetoothis complete.
2Voice commands which are available at the first level (without having
to say, “Phone”).
Phone book commands:When you ask SYNCto access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or PHONE or say “Call” to call the contact.
* If you have said, “Dial” you can say any of the following commands:
•<number> 0–9•Dial
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
Helpful hint:To exit dial mode, press and hold
or PHONE or press
MENU to go to the PHONE MENU.
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** If you have said, “Menu”, you can then say any of the following
commands:
•[Phone] settings [message]
notification on•[Phone] settings [message]
notification off
•[Phone] connections•Phone name
•Signal•Battery
•[Phone] settings [set] phone
ringer•[Phone] settings [set] ringer 1
•[Phone] settings [set] ringer 2•[Phone] settings [set] ringer 3
•Text message inbox•[Phone] settings [set] ringer off
Note:With the above commands, words in [ ] are optional and do not
have to be spoken for the system to understand the command.
At any time, you can say the following global commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle Health Report (if
equipped, U.S. only)
•Services (if equipped, U.S. only)•Mobile Apps (if equipped, U.S.
only)
•Help
Making a call
To make a call, press
and when prompted say:
•“Call <name>” or
•“Dial” and the desired number. When the system confirms the
number, say “Dial” again to initiate the call.
Note:To erase the last spoken digit, say “Delete” or press
. To erase
all spoken digits, say “Clear” or press and hold
.
To end a call:
•Select ‘End’ on-screen using the system’s soft keys beneath the audio
system
•Press and hold PHONE on the audio system
•Press and hold
on the steering wheel controls
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