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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
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Fuse/Relay
LocationFuse Amp
RatingProtected circuits
30D — Left heated windshield relay
31A — Backup lamp relay
31B — Fuel pump relay
31C — DRL relay
31D — Low beam headlamps relay
31E — Modified vehicle — Right rear
turn signal relay
31F — Front fog lamps
32 — Cooling fan diode
33 — Fuel pump relay diode
34 — Gear shifter diode
35 30A* Start lock relay
36 — Modified vehicle — Left rear turn
signal relay
*Mini fuse **Cartridge fuse
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensors, refer toTire pressure monitoring system
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible. During repairing or replacing of
the flat tire, have the authorized dealer inspect the TPMS sensor for
damage.
WARNING:The use of tire sealants may damage your tire
pressure monitoring system (TPMS) and should not be used.
However, if you must use a sealant, the TPMS sensor and valve stem
on the wheel must be replaced by an authorized Ford dealer.
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4. Align the slot on top of the jack
with the sheet metal flange
indicated by the jack locator triangle
next to the tire you are changing.
Turn the jack handle clockwise until
the wheel is completely off the
ground.
WARNING:To lessen the
risk of personal injury, do
not put any part of your body
under the vehicle while changing a
tire. Do not start the engine when
your vehicle is on the jack. The
jack is only meant for changing
the tire.
5. Remove the lug nuts with the lug
nut wrench.
6. Replace the flat tire with the
spare tire, making sure the valve
stem is facing outward. Reinstall the lug nuts until the wheel is snug
against the hub. Do not fully tighten the lug nuts until the wheel has
been lowered.
7. Lower the wheel by turning the jack handle counterclockwise.
8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
9. Fit the wheel cover onto the rim
making sure the valve stem aligns
with the indent in the ring on the
back of the cover. Tap it with the
palm of your hand to lock it into place.
Electric vehicles
For specific information on the Transit Connect Electric, refer to the
Azure Dynamics TC-E Owner’s GuideSupplement.
1
4 3
2 5
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Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cables to align the components at
the end of the cables.
3. Attach the second cable by screwing the bolt into one of the holes in
the wheel.
4. Turn the end of the first cable so it fits through the slot and install the
cable. Then slide the cap over the retainer.
5. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
6. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
7. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.
Return the jack and tools to the storage position in the cargo area.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque within 100 miles (160 km)
after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Bolt size Wheel lug nut torque*
ft-lb N•m
M12 x 1.5 100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
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Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski racks) may reduce
fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Close windows for high speed driving.
EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
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•Check under the hood for any foreign material that may have collected
during storage (mice/squirrel nests).
•Check the exhaust for any foreign material that may have collected
during storage.
•Check tire pressures and set tire inflation per the Tire Label.
•Check brake pedal operation. Drive the vehicle 15 ft (4.5 meters) back
and forth to remove rust build-up.
•Check fluid levels (including coolant, oil and gas) to make sure there
are no leaks, and fluids are at recommended levels.
•If the battery was removed, clean the battery cable ends and inspect.
If you have any concerns or issues, contact your authorized dealer.
Electric vehicles
For specific information on the Transit Connect Electric, refer to the
Azure Dynamics TC-E Owner’s GuideSupplement.
MOTORCRAFT PART NUMBERS
Component 2.0L I4 engine
Engine air filter element FA-1900
Oil filter FL-910S
1
Battery BXT-96R-590
Spark plugs2
Cabin air filter FP38
1Only use the specified replacement oil filter. The use of a non-specified
oil filter can result in engine damage.
2For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the spark plugs.
Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraftor
equivalent replacement parts. The customer warranty may be
void for any damage to the engine if such spark plugs are not
used.
Maintenance and Specifications
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FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 30 million Ford and Lincoln owners have discovered the
powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Ford ESP is honored by all Ford and Lincoln Dealers in the U.S.
and CanadaIt’s the only extended service plan authorized and backed
by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Genuine Ford and MotorcraftParts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
Ford Extended Service Plan
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Safety restraints ..............87, 92–95
Belt-Minder.............................96
extension assembly ..................95
for adults .............................92–93
for children .............................111
Occupant Classification
Sensor ........................................88
warning light and chime ..........96
Safety restraints - LATCH
anchors ......................................120
Safety seats for children ..........116
Safety Compliance
Certification Label ....................260
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............274
Seats ............................................77
child safety seats ....................116
cleaning ...................................222
front seats .................................80
SecuriLock passive anti-theft
system ..........................................74
Servicing your vehicle ..............225
Setting the clock .........................22
Spark plugs,
specifications .............256, 259–260
Special notice
ambulance conversions ..............7
utility-type vehicles ....................7
Specification chart,
lubricants ...................................257
Speed control ..............................61
Starting your vehicle ........163–165
jump starting ..........................203
Steering wheel
controls ......................................63
tilting .........................................57T
Tilt steering wheel ......................57
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....148
Tires ...........................133–134, 195
alignment ................................141
care ..........................................137
changing ..........................195, 199
checking the pressure ............137
inflating ...................................135
label .........................................147
replacing ..................................139
rotating
....................................142
safety practices
.......................141
sidewall information
...............142
snow tires and chains
............155
spare tire
.................................196
terminology
.............................134
tire grades
...............................134
treadwear
........................133, 138
Towing
.......................................162
recreational towing
.................162
trailer towing
..........................162
wrecker
....................................207
Transaxle
lubricant specifications
..........257
Transmission
.............................177
brake-shift interlock (BSI)
....176
fluid, checking and adding
(automatic)
.............................251
fluid, refill capacities
..............257
Trunk
remote release
..........................71
Turn signal
..................................46
Index
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