service GMC SIERRA 2019 Owner's Manual

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys, Doors, and Windows . . . . . 31
Seats and Restraints . . . . . . . . . . . 68
Storage . . . . . . . . . . . . . . . . . . . . . . . 126
Instruments and Controls . . . . . . 131
Lighting . . . . . . . . . . . . . . . . . . . . . . . 179
Infotainment System . . . . . . . . . . 190
Climate Controls . . . . . . . . . . . . . . 191
Driving and Operating . . . . . . . . . 199
Vehicle Care . . . . . . . . . . . . . . . . . . 316
Service and Maintenance . . . . . 418
Technical Data . . . . . . . . . . . . . . . . 434
Customer Information . . . . . . . . . 438
Reporting Safety Defects . . . . . . 448
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 452
Connected Services . . . . . . . . . . . 460
Index . . . . . . . . . . . . . . . . . . . . 464

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
2 Introduction
Introduction
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, GMC, the
GMC Truck Emblem, SIERRA, and
DENALI are trademarks and/or
service marks of General Motors
LLC, its subsidiaries, affiliates,
or licensors.
For vehicles first sold in Canada,
substitute the name“General
Motors of Canada Company” for
GMC Division wherever it appears
in this manual. This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this owner
’s manual.
If the vehicle has the Duramax
diesel engine, see the Duramax
diesel supplement for additional and
specific information on this engine.
Refer to the purchase
documentation relating to your
specific vehicle to confirm the
features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
suivante:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 23400205 D Fourth Printing©2019 General Motors LLC. All Rights Reserved.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Introduction 3
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means“Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: Shown when the owner ’s
manual has additional instructions
or information.
*: Shown when the service
manual has additional instructions
or information.
0: Shown when there is more
information on another page —
“see page.” Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u:
Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components
Properly
P: Do Not Apply High Pressure
Water
B: Engine Coolant Temperature
_: Flame/Fire Prohibited
H:Flammable
[:Forward Collision Alert
R: Fuse Block Cover Lock
Location
+: Fuses
j:ISOFIX/LATCH System Child
Restraints

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
In Brief 13
Memory Features
If equipped, memory seats allow two
drivers to save and recall their
unique seat positions for driving the
vehicle, and a shared exit position
for getting out of the vehicle. Other
feature positions may also be
saved, such as power mirrors,
if equipped. Memory positions are
linked to RKE transmitter 1 or 2 for
automatic memory recalls.
Before saving, adjust all available
memory feature positions. Turn the
ignition on and then press and
release SET; a beep will sound.
Then immediately press and hold 1,2, or
B(Exit) until two beeps
sound. To manually recall these
positions, press and hold 1, 2, or
B
until the saved position is reached.
When Seat Entry Memory is
enabled in vehicle personalization,
positions previously saved to
memory buttons 1 and 2 are
recalled when the ignition is
changed from off to on or ACC/
ACCESSORY.
When Seat Exit Memory is enabled
in vehicle personalization, the
feature automatically recalls the
previously saved exit position when
exiting the vehicle.
Memory adjustments may not be
available upon delivery or after
service until steps in “Saving
Memory Positions” section are
performed. See Memory Seats074.
Heated and Ventilated
Seats
Heated and Ventilated Seat
Buttons Shown, Heated Seat Buttons Similar
If equipped, the buttons are on the
center stack. To operate, the engine
must be running.
Press
Ior+to heat the driver or
passenger seatback only.
Press
Jorzto heat the driver or
passenger seat cushion and
seatback.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
34 Keys, Doors, and Windows
learned and all previously
known keys will no longer work
with the vehicle.
6. To learn a second key, turn the ignition off, insert the second
key to be learned, and turn the
ignition on.
After two keys are learned, the
remaining keys can be learned by
following the procedure in
“Programming with Two
Recognized Keys.”
The key has a bar-coded key tag
that the dealer or qualified locksmith
can use to make new keys. Store
this information in a safe place, not
in the vehicle.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
If locked out of the vehicle, see
Roadside Assistance Program
0 442. With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See
OnStar Overview 0452.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 448.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
(Keyless Access)
The Keyless Access system allows
for vehicle entry when the
transmitter is within 1 m (3 ft). See
“Keyless Access Operation” later in
this section.
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 034.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Keys, Doors, and Windows 57
the transmitter in the transmitter
pocket in the center console. See
Keys031.
If the ignition modes will not change
with the other transmitter or in the
transmitter pocket, your vehicle
needs service. If the ignition does
change modes, the first transmitter
may be faulty. See your dealer who
can service the theft-deterrent
system and have a new RKE
transmitter programmed to the
vehicle.
It is possible for the immobilizer
system to learn a new or
replacement transmitter. Up to eight
transmitters can be programmed for
the vehicle. To program additional
transmitters, see your dealer.
Do not leave the transmitter or
device that disarms or deactivates
the vehicle theft system in the
vehicle. When equipped with a key, if the
engine still does not start, and the
key appears to be undamaged, try
another ignition key. It may be
necessary to check the fuse. See
Fuses and Circuit Breakers
0355.
If the engine still does not start with
the other key, the vehicle needs
service. If the vehicle does start, the
first key may be faulty. See your
dealer. It is possible for the
immobilizer system to learn new or
replacement keys. Up to eight keys
can be programmed for the vehicle.
To program additional keys, see
Keys 031. Do not leave the key or
device that disarms or deactivates
the vehicle theft system in the
vehicle.
See your dealer to get a new key
blank cut exactly as the ignition key
that operates the system.Exterior Mirrors
Convex Mirrors
{Warning
A convex mirror can make things,
like other vehicles, look farther
away than they really are. If you
cut too sharply into the right lane,
you could hit a vehicle on the
right. Check the inside mirror or
glance over your shoulder before
changing lanes.
The passenger side mirror is convex
shaped. A convex mirror's surface is
curved so more can be seen from
the driver seat.
Manual Mirrors
If equipped, adjust manual mirrors
by moving the mirror up and down
or left to right to see a little of the
side of the vehicle and to have a
clear view behind the vehicle.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Keys, Doors, and Windows 63
Troubleshooting
See your dealer for service if a blue
screen and
3are displayed in
the mirror, and the display shuts off.
Also, push the tab as indicated to
return to the automatic
dimming mode. The Rear Camera Mirror may not
work properly or display a clear
image if:
.
There is glare from the sun or
headlamps. This may obstruct
objects from view. If needed,
push the tab to turn off the
display.
. Dirt, snow, or other debris blocks
the camera lens. Clean the lens
with a soft damp cloth.
. The camera’s mounting on the
vehicle has been damaged, and/
or the position or the mounting
angle of the camera has
changed.
Windows
{Warning
Never leave a child, a helpless
adult, or a pet alone in a vehicle,
especially with the windows
closed in warm or hot weather.
They can be overcome by the
extreme heat and suffer
permanent injuries or even death
from heat stroke.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
74 Seats and Restraints
Memory Seats
If equipped, memory seats allow two
drivers to save and recall their
unique seat positions for driving the
vehicle, and a shared exit position
for getting out of the vehicle. Other
feature positions may also be
saved, such as power mirrors,
if equipped. Memory positions are
linked to RKE transmitter 1 or 2 for
automatic memory recalls.
Before saving, adjust all available
memory feature positions. Turn the
ignition on and then press and
release SET; a beep will sound.
Then immediately press and hold 1,2, or
B(Exit) until two beeps
sound. To manually recall these
positions, press and hold 1, 2, or
B
until the saved position is reached.
Follow the instructions under
“Saving Memory Positions.”
The vehicle identifies the current
driver ’s RKE transmitter number
(1–8). See Remote Keyless Entry
(RKE) System Operation (Keyless
Access) 034 or
Remote Keyless Entry (RKE)
System Operation (Key Access)
0 42. Only RKE transmitters 1 and 2
can be used for automatic memory
recalls. A Driver Information Center
(DIC) welcome message indicating
the transmitter number may display
for the first few ignition cycles
following a transmitter change. For
Seat Entry Memory to work properly,
save the positions to the memory
button (1 or 2) matching the RKE
transmitter number displayed in the
DIC welcome message. Carry the
linked RKE transmitter when
entering the vehicle. Memory adjustments may not be
available upon delivery or after
service until steps in
“Saving
Memory Positions” section are
performed.
Vehicle Personalization Settings
. To have the Seat Entry Memory
movement begin when the
vehicle is started, select the
Settings menu, then Vehicle,
then Seating Position, and then
Seat Entry Memory. Select On or
Off. See “Seat Entry Memory”
later in this section.
. Seat Exit Memory movement
begins when the ignition is
turned off and the driver door is
opened, or when the ignition is
turned off with the driver door
already opened, select the
Settings menu, then Vehicle,
then Seating Position, and then
Seat Exit Memory. Select On or
Off. See “Seat Exit Memory”
later in this section.
. See Vehicle Personalization
0 170 for additional setting
information.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
76 Seats and Restraints
1 or 2 are automatically recalled
when the ignition is turned on,
or turned from off to ACC/
ACCESSORY. RKE transmitters 3–8
will not provide automatic memory
recalls.
To turn Seat Entry Memory on or off,
see "Vehicle Personalization
Settings" previously in this section
andVehicle Personalization 0170.
The shift lever must be in P (Park)
to start Seat Entry Memory. Seat
Entry Memory will complete if the
vehicle is shifted out of P (Park)
prior to reaching the saved memory
position.
To stop Seat Entry Memory
movement, turn the ignition off or
press any of the following controls:
. Power seat
. Memory SET, 1, 2, or
B
.Power mirror, with the driver or
passenger outside mirror
selected
If the saved memory seat position
does not automatically recall or
recalls to the wrong positions, the driver
’s RKE transmitter number
(1 or 2) may not match the memory
button number that positions were
saved to. Try saving the position to
the other memory button or try the
other RKE transmitter.
Seat Exit Memory
Seat Exit Memory is not linked to an
RKE transmitter. The position saved
to
Bis used for all drivers. To turn
Seat Exit Memory on or off, see
"Vehicle Personalization Settings"
previously in this section and
Vehicle Personalization 0170.
If turned on, the position saved to
Bis automatically recalled when
one of the following occurs:
. The vehicle is turned off and the
driver door is opened within a
short time.
. The vehicle is turned off with the
driver door open.
To stop Seat Exit Memory
movement, press any of the
following memory controls:
. Power seat .
Memory SET, 1, 2, or
B
.Power mirror, with the driver or
passenger outside mirror
selected
Obstructions
If something has blocked the driver
seat while recalling a memory
position, the recall may stop.
Remove the obstruction and try the
recall again. If the memory position
still does not recall, see your dealer
for service.
Heated and Ventilated
Front Seats
{Warning
If temperature change or pain to
the skin cannot be felt, the seat
heater may cause burns. To
reduce the risk of burns, use care
when using the seat heater,
especially for long periods of
time. Do not place anything on
the seat that insulates against (Continued)

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Seats and Restraints 93
Warning (Continued)
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
. Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts. .
The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. See Vehicle Data
Recording and Privacy 0450
and
Event Data Recorders 0450.
. Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Passenger Sensing
System
The vehicle has a passenger
sensing system for the front
outboard passenger position. The
passenger airbag status indicator
will light on the overhead console
when the vehicle is started.
United States
Canada
The words ON and OFF, or the
symbols for on and off, will be
visible during the system check.
When the system check is
complete, either the word ON or
OFF, or the symbol for on or off, will
be visible. See Passenger Airbag
Status Indicator 0150.
The passenger sensing system
turns off the front outboard
passenger frontal airbag under
certain conditions. No other airbag
is affected by the passenger
sensing system.