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(Continued)
The Basics Of Off-Road Driving
You will encounter many types of terrain driving off-road.
You should be familiar with the terrain and area before
proceeding. There are many types of surface conditions:
hard-packed dirt, gravel, rocks, grass, sand, mud, snow
and ice. Every surface has a different effect on your
vehicle's steering, handling and traction. Controlling your
vehicle is one of the keys to successful off-road driving, so
always keep a firm grip on the steering wheel and
maintain a good driving posture. Avoid sudden
accelerations, turns or braking. In most cases, there are
no road signs, posted speed limits or signal lights.
Therefore, you will need to use your own good judgment on
what is safe and what is not. When on a trail, you should
always be looking ahead for surface obstacles and
changes in terrain. The key is to plan your future driving
route while remembering what you are currently driving
over.
NOTE:It is recommended that the Stop/Start system and the
Forward Collision Warning (FCW) system (if equipped) be
disabled during off-road use.
When To Use 4L Range
When off-road driving, shift into 4L for additional traction
and control on slippery or difficult terrain, ascending or
descending steep hills, and to increase low speed pulling
power. This range should be limited to extreme situations
such as deep snow, mud, steep inclines, or sand where
additional low speed pulling power is needed. Vehicle
speeds in excess of 25 mph (40 km/h) should be avoided
when in 4L.
Simultaneous Brake And Throttle
Operation
Many off-road driving conditions require the simultaneous
use of the brake and throttle (two-footed driving). When
climbing rocks, logs, or other stepped objects, using light
brake pressure with light throttle will keep the vehicle from
jerking or lurching. This technique is also used when you
need to stop and restart a vehicle on a steep incline.
Driving In Snow, Mud And Sand
SNOW
In heavy snow or for additional control and traction at
slower speeds, shift the transmission into a low gear and
the transfer case into 4L if necessary. Do not shift to a
lower gear than necessary to maintain headway.
Over-revving the engine can spin the wheels and traction
will be lost. If you start to slow to a stop, try turning your
steering wheel no more than a 1/4 turn quickly back and
forth, while still applying throttle. This will allow the tires to
get fresh traction and help maintain your momentum.
MUD
Deep mud creates a great deal of suction around the tires
and is very difficult to get through. You should use DRIVE,
with the transfer case in the 4L position to maintain your
momentum. If you start to slow to a stop, try turning your
steering wheel no more than a 1/4 turn quickly back and
forth for additional traction. Mud holes pose an increased
threat of vehicle damage and getting stuck. They are
normally full of debris from previous vehicles getting
stuck. As a good practice before entering any mud hole,
get out and determine how deep it is, if there are any
hidden obstacles and if the vehicle can be safely
recovered if stuck.
WARNING!
Always wear your seat belt and firmly tie down cargo.
Unsecured cargo can become projectiles in an
off-road situation.
A malfunctioning catalytic converter can reach higher
temperatures than in normal operating conditions.
This can cause a fire if you drive slowly or park over
flammable substances such as dry plants, wood,
cardboard, etc. This could result in death or serious
injury to the driver, occupants or others.
CAUTION!
Do not use 4L when operating the vehicle on dry
pavement. Driveline hardware damage can result.
WARNING!
CAUTION!
On icy or slippery roads, do not downshift at high engine
RPM or vehicle speeds, because engine braking may
cause skidding and loss of control.
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GETTING HIGH-CENTERED
If you get hung up or high-centered on an object, get out of
the vehicle and try to determine what the vehicle is hung
up on, where it is contacting the underbody and what is
the best direction to recover the vehicle. Depending on
what you are in contact with, jack the vehicle up and place
a few rocks under the tires so the weight is off of the high
point when you let the vehicle down. You can also try
rocking the vehicle or winching the vehicle off the object.
Hill Climbing
Hill climbing requires good judgment and a good
understanding of your abilities and your vehicle's
limitations. Hills can cause serious problems. Some are
just too steep to climb and should not be attempted. You
should always feel confident with the vehicle and your
abilities. You should always climb hills straight up and
down. Never attempt to climb a hill on an angle.
BEFORE CLIMBING A STEEP HILL
As you approach a hill, consider its grade or steepness.
Determine if it is too steep. Look to see what the traction
is on the hill side trail. Is the trail straight up and down?
What is on top and the other side? Are there ruts, rocks,
branches or other obstacles on the path? Can you safely
recover the vehicle if something goes wrong? If everything
looks good and you feel confident, shift the transmission
into a lower gear with 4L engaged, and proceed with
caution, maintaining your momentum as you climb the hill.
DRIVING UP HILL
Once you have determined your ability to proceed and
have shifted into the appropriate gear, line your vehicle up
for the straightest possible run. Accelerate with an easy
constant throttle and apply more power as you start up the
hill. Do not race forward into a steep grade; the abrupt
change of grade could cause you to lose control. If the
front end begins to bounce, ease off the throttle slightly to
bring all four tires back on the ground. As you approach
the crest of the hill, ease off the throttle and slowly
proceed over the top. If the wheels start to slip as you
approach the crest of a hill, ease off the accelerator and
maintain headway by turning the steering wheel no more
than a 1/4 turn quickly back and forth. This will provide a
fresh "bite" into the surface and will usually provide
enough traction to complete the climb. If you do not make
it to the top, place the vehicle in REVERSE and back
straight down the grade using engine resistance along
with the vehicle brakes.
DRIVING DOWNHILL
Before driving down a steep hill, you need to determine if
it is too steep for a safe descent. What is the surface
traction? Is the grade too steep to maintain a slow,
controlled descent? Are there obstacles? Is it a straight
descent? Is there plenty of distance at the base of the hill
to regain control if the vehicle descends to fast? If you feel
confident in your ability to proceed, then make sure you
are in 4L and proceed with caution. Allow engine braking
to control the descent and apply your brakes, if necessary,
but do not allow the tires to lock.
CAUTION!
Do not attempt to cross a log with a greater diameter
than the running ground clearance or the vehicle will
become high-centered.
CAUTION!
Winching or rocking the vehicle off hard objects
increases the risk of underbody damage.
WARNING!
Never attempt to climb a hill at an angle or turn around
on a steep grade. Driving across an incline increases
the risk of a rollover, which may result in severe injury.
WARNING!
Do not descend a steep grade in NEUTRAL. Use vehicle
brakes in conjunction with engine braking. Descending
a grade too fast could cause you to lose control and be
seriously injured or killed.
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DRIVING ACROSS AN INCLINE
If at all possible, avoid driving across an incline. If it is
necessary, know your vehicle's abilities. Driving across an
incline places more weight on the downhill wheels, which
increases the possibilities of a downhill slide or rollover.
Make sure the surface has good traction with firm and
stable soils. If possible, transverse the incline at an angle
heading slightly up or down.
IF YOU STALL OR BEGIN TO LOSE HEADWAY
If you stall or begin to lose headway while climbing a steep
hill, allow your vehicle to come to a stop and immediately
apply the brake. Restart the engine and shift into
REVERSE. Back slowly down the hill allowing engine
braking to control the descent and apply your brakes, if
necessary, but do not allow the tires to lock.
Driving Through Water
Extreme care should be taken crossing any type of water.
Water crossings should be avoided, if possible, and only
be attempted when necessary in a safe, responsible
manner. Only drive through areas which are designated
and approved. Tread lightly and avoid damage to the
environment. Know your vehicle's abilities and be able to
recover it if something goes wrong. Never stop or shut a
vehicle off when crossing deep water unless you ingested
water into the engine air intake. If the engine stalls, do not
attempt to restart it. Determine if it has ingested water
first. The key to any crossing is low and slow. Shift into
FIRST gear (manual transmission), or DRIVE (automatic
transmission), with the transfer case in the 4L position
and proceed very slowly with a constant slow speed of {3
to 5 mph (5 to 8 km/h) maximum} and light throttle. Keep
the vehicle moving; do not try to accelerate through the
crossing. After crossing any water higher than the bottom
of the axle differentials, inspect all of the vehicle fluids for
signs of water ingestion.
BEFORE YOU CROSS ANY TYPE OF WATER
As you approach any type of water, you need to determine
if you can cross it safely and responsibly. If necessary, get
out and walk through the water or probe it with a stick. You
need to be sure of its depth, approach angle, current and
bottom condition. Be careful of murky or muddy waters;
check for hidden obstacles. Make sure you will not be
intruding on any wildlife, and you can recover the vehicle
if necessary. The key to a safe crossing is the water depth,
current and bottom conditions. On soft bottoms, the
vehicle will sink in, effectively increasing the water level on
the vehicle. Be sure to consider this when determining the
depth and the ability to safely cross.
CROSSING PUDDLES, POOLS, FLOODED
AREAS OR OTHER STANDING WATER
Puddles, pools, flooded or other standing water areas
normally contain murky or muddy waters. These water
types normally contain hidden obstacles and make it
difficult to determine an accurate water depth, approach
angle, and bottom condition. Murky or muddy water holes
are where you want to hook up tow straps prior to entering.
This makes for a faster, cleaner and easier vehicle
recovery. If you are able to determine you can safely cross,
than proceed using the low and slow method.
WARNING!
Driving across an incline increases the risk of a rollover,
which may result in severe injury.
WARNING!
If the engine stalls or you lose headway or cannot make
it to the top of a steep hill or grade, never attempt to
turn around. To do so may result in tipping and rolling
the vehicle, which may result in severe injury. Always
back carefully straight down a hill in REVERSE. Never
back down a hill in NEUTRAL using only the vehicle
brakes. Never drive diagonally across a hill, always drive
straight up or down.
CAUTION!
Water ingestion into the axles, transmission, transfer
case, engine or vehicle interior can occur if you drive
too fast or through too deep of water. Water can
cause permanent damage to engine, driveline or
other vehicle components, and your brakes will be
less effective once wet and/or muddy.
When driving through water, do not exceed 5 mph
(8 km/h). Always check water depth before entering
as a precaution, and check all fluids afterward.
Driving through water may cause damage that may
not be covered by the New Vehicle Limited Warranty.
CAUTION!
Muddy waters can reduce the cooling system
effectiveness by depositing debris onto the radiator.
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AUX Switches
Key Off Options/Engine Off Options
When the AUX Switches button is pressed on the touchscreen, the system displays the options related to the four vehicle AUX switches:
NOTE:Depending on the vehicle’s options, feature settings may vary.
Setting Name Description
AUX 1-4This setting will adjust the type and power source for the four vehicle AUX switches. There
are two types: “Latching” and “Momentary”. The power source for the AUX switches can
either be set to run off the “Battery” or from the “Ignition”. In addition to setting the type
and power source, you can set if the vehicle will recall the previous state at which the AUX
switches were set. The Recalled Last State setting can be set to “On” or “Off”. Last state
conditions are met only if the type is set to Latching and the power source is set to
Ignition.
After pressing the Key Off Options/Engine Off Options button on the touchscreen, the following settings will be available:
NOTE:Depending on the vehicle’s options, feature settings may vary.
Setting Name
Description
Doors On Key Off Power Delay/Doors On Power DelayThis setting will keep certain electrical features running after the engine is turned on.
When any door is opened, the electronics will deactivate. The available settings are
“0 sec”, “45 sec”, “5 min”, and “10 min”.
Doors Off Key Off Power Delay/Doors Off Power Delay This setting will keep certain electrical features running after the engine is turned off.
When any door is opened, the electronics will deactivate. The available settings are
“0 sec”, “45 sec”, “5 min”, and “10 min”.
Headlight Off Delay This setting will allow you to set the amount of time the headlights remain on after the
vehicle has been turned off. The “+” will increase the amount of time. The “-” will
decrease the amount of time.
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214MULTIMEDIA
can break the compound command form into two voice
commands: “Search Contacts” and when asked, “John
Smith.” Please remember, the Uconnect Phone works
best when you talk in a normal conversational tone, as
if speaking to someone sitting a few feet/meters away
from you.
NATURAL SPEECH
Your Uconnect Phone Voice system uses a Natural
Language Voice Recognition (VR) engine.
Natural speech allows the user to speak commands in
phrases or complete sentences. The system filters out
certain non-word utterances and sounds such as “ah” and
“eh.” The system handles fill-in words such as “I would like
to”.
The system handles multiple inputs in the same phrase or
sentence such as “make a phone call” and “to Kelly
Smith”. For multiple inputs in the same phrase or
sentence, the system identifies the topic or context and
provides the associated follow-up prompt such as “Who
do you want to call?” in the case where a phone call was
requested but the specific name was not recognized.
The system utilizes continuous dialog. When the system
requires more information from the user, it will ask a
question to which the user can respond without pushing
the Voice Command button on the steering wheel.
HELP COMMAND
If you need assistance at any prompt, or if you want to
know your options at any prompt, say “Help” following the
beep. To activate the Uconnect Phone from idle, simply push the
Phone button (if active) on your steering wheel and say a
command or say “Help”. All Phone sessions begin with a
push of the VR button or the Phone button.
CANCEL COMMAND
At any prompt, after the beep, you can say “Cancel” and
you will be returned to the main menu.
You can also push the VR button or Phone button on your
steering wheel when the system is listening for a
command and be returned to the main or previous menu.
PAIR (LINK) UCONNECT PHONE TO A MOBILE
PHONE
Use this QR code to access your digital
experience.
To begin using your Uconnect Phone,
you must pair your compatible
Bluetooth®-enabled mobile phone.
Mobile phone pairing is the process of
establishing a wireless connection
between a cellular phone and the
Uconnect system.
To complete the pairing process, you will need to
reference your mobile phone’s manual. Please visit
UconnectPhone.com for complete mobile phone
compatibility information.
Uconnect 3 With 5-inch Display
Uconnect 4 With 7-inch Display
NOTE:
You must have Bluetooth® enabled on your phone to
complete this procedure.
The vehicle must be in PARK or at a standstill.
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MULTIMEDIA231
Using A Remote Command Through Your Owner’s Site
1. Log on to your Owner’s Site using the username and password you used when activating your SiriusXM
Guardian™ connected services in your vehicle.
NOTE:If you forgot your username or password, links are
provided on the website to help you retrieve them.
2. If you have more than one vehicle registered into your Owner’s Site, select the vehicle you want to send the
command to by clicking on its image along the top.
3. On your dashboard, you will see remote commands. Press the desired icon to activate that feature.
4. You will then be asked to enter your SiriusXM Guardian™ Security PIN (this is the same four-digit
code established when you activated your SiriusXM
Guardian™ connected services). Please enter your
SiriusXM Guardian™ Security PIN.
5. A message will appear on the screen to let you know if the command was received by your vehicle.
Contacting SiriusXM Guardian™ Customer Care (for
example, in case of an accidental lock-out):
1. Contact SiriusXM Guardian™ Customer Care if you are unable to lock your vehicle through the Vehicle
Branded App or your key fob.
2. For security purposes, the SiriusXM Guardian™ Customer Care agent will verify your identity by asking
for your four-digit SiriusXM Guardian™ Security PIN.
3. After providing your SiriusXM Guardian™ Security PIN, you can ask them to perform a remote
command.
NOTE:Anyone with access to your PIN may request Remote Door
Lock/Unlock. It is your responsibility to protect your PIN
appropriately.
Remote Door Lock/Unlock
Description
The Remote Door Lock/Unlock feature provides you the
ability to lock or unlock the door on your vehicle without
the keys and from virtually any distance.
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell tower
reception.
Your mobile device must have a cellular or Wi-Fi
connection.
Requirements
Vehicle must be properly equipped with SiriusXM
Guardian™.
Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection. If using the Vehicle
Branded App to command your vehicle, your device
must be compatible and be connected to an operable
LTE (voice/data) or 4G (data) network connection.
Vehicle must be registered with SiriusXM Guardian™
and have an active subscription that includes the appli -
cable feature.
An ignition cycle is required for some remote
commands, such as Remote Vehicle Start and Remote
Door Lock/Unlock if following a Remote Horn & Lights
activation.
Your Remote Door Lock/Unlock request will not be
processed if the vehicle is in motion, the ignition key is
on or during an emergency call.NOTE:All other remote services should be performed via your
Owner’s Site or through the Vehicle Branded App on your
compatible device.
Remote Vehicle Start
Description
The Remote Vehicle Start feature provides you with the
ability to start the engine on your vehicle without the keys
and from virtually any distance. Once started, the preset
climate controls in your vehicle can warm up or cool down
the interior.
You can also send a command to turn off an engine that
has been started using Remote Vehicle Start. After
15 minutes, if you have not entered your vehicle with the
key, the engine will shut off automatically.
This remote function requires your vehicle to be equipped
with a factory-installed Remote Start system.
You can set up push notifications every time a command
is sent to activate or cancel Remote Start.5
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Working Vehicle Conditions
The vehicle must be off or in ACC mode.
The vehicle has been started with the key fob within the
last 14 days.
The vehicle must be in PARK or at a standstill.
The vehicle’s security system has been armed and not
triggered since the last vehicle start.
The doors, hood, and trunk/liftgate are closed.
The vehicle’s check engine light must be off.
The vehicle must have at least a quarter tank of fuel,
along with oil and battery power.
The vehicle’s hazard lights must be off.
If equipped, the vehicle must have an automatic trans -
mission.
The vehicle must be in an open area with cell tower
reception.
Your mobile device must have a cellular or Wi-Fi
connection.
If the Panic button has been pressed, the vehicle must
be started at least once after alarming the system.
NOTE:The SiriusXM Guardian™ Customer Care agents are not
authorized for Remote Vehicle Start services. Contact the
Uconnect Care Team for assistance.
Remote Horn & Lights
Description
It is easy to locate a vehicle in a dark, crowded or noisy
parking area by activating the horn and lights. It may also
help if you need to draw attention to your vehicle for any
reason. If you want, you can set up push notifications every time a
command is sent to turn on the horn and lights.
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell tower
reception.
Your mobile device must have a cellular or Wi-Fi
connection.
NOTE:The Remote Horn & Lights feature is designed to be loud
and get noticed. Please keep in mind the surroundings
when using this feature. You are responsible for
compliance with local laws, rules and ordinances in the
location of your vehicle when using Remote Horn & Lights.
Assist — If Equipped
Description
Vehicles equipped with the SiriusXM Guardian™
connected services feature may contain an ASSIST button
in the vehicle. Once your SiriusXM Guardian™ connected
services have been activated, the ASSIST button can
connect you directly to the Customer Care call center (if
equipped). You will be directed to one of the following four
services:
Roadside Assistance — If you get a flat tire or need a
tow, you’ll be connected to someone who can help
anytime.
Connected Services — Contact the SiriusXM
Guardian™ Customer Care call center to activate your
services, renew after your trial has expired, for
in-vehicle support for your SiriusXM Guardian™ connected services, or help answering any general
questions surrounding your connected services.
Uconnect Care — In-vehicle support for all
non-connected Uconnect system features, such as
radio and Bluetooth® connections.
Vehicle Care — Total support for your vehicle.
SiriusXM Guardian™ In-Vehicle Assistance Features —
If Equipped
With SiriusXM Guardian™, your vehicle has onboard
assistance features located on the rearview mirror or
overhead console designed to enhance your driving
experience if you should ever need assistance or support.
How It Works
Simply push the ASSIST button in the vehicle and you will
be presented with your ASSIST options on the
touchscreen. Make your selection by pressing the
touchscreen.
Requirements
This feature is available only on vehicles sold in the US
and Canada.
Vehicle must be properly equipped with the SiriusXM
Guardian™ connected services.
Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection.
Vehicle must be registered with SiriusXM Guardian™
and have an active subscription that includes the appli -
cable feature.
Vehicle must be powered in the ON/RUN or ACC (Acces -
sory) position with a properly functioning electrical
system.
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236MULTIMEDIA
Google Assistant — If Equipped
With the Google Assistant, you can get help and keep tabs
on your car. Google Assistant is available across your
devices, including Android™ phones, iPhone® devices, or
voice-activated speakers, like Google Home. If you need
assistance, ask Google for help, or for a complete list of
commands by saying: “Hey Google, ask <brand name> for
help with my car.”
Here are a few examples of commands:
“Hey Google, ask <vehicle brand> to start my <vehicle
name> with your Voice Code.”
“Hey Google, ask <vehicle brand> to lock my <vehicle
name> with your Voice Code.”
“Hey Google, ask <vehicle brand> to send 1000
Chrysler Drive, Auburn Hills, Michigan to my <vehicle
name>.”
“Hey Google, ask <vehicle brand> what is the fuel level
of my <vehicle name>.”
To link your Uconnect account with Google Assistant,
follow these steps:
1. Download and install the Google Assistant app on your smart phone from the App Store® or Google
Play.
2. After installation, log in to the Google Assistant app with your Gmail ID. Verify your account by pressing
the icon in the upper right-hand corner.
3. Press the Discover button in the bottom left corner of the screen. Enter the vehicle brand name.
4. A prompt will appear to link your Uconnect account. Press “Link Uconnect to Google”. 5. Press “Sign In” and enter the email address and
password you created when you activated SiriusXM
Guardian™. There will be additional settings to
confirm on the following screen.
6. Lastly, press “Authorize” to complete the linking process.
Now, you can ask Google Assistant to help you:
Remotely start the engine, or cancel a remote start
Send a destination to your vehicle’s built-in Uconnect
Navigation system
Monitor vehicle vitals, such as tire pressure, fuel level
and oil life
And more!
Family Drive Alerts — If Equipped
Description
Family Drive Alerts help promote safer driving and give you
peace of mind when your loved ones are out on the road.
You can set boundary limits, monitor driving speed, and
pinpoint your vehicle’s location any time, any place. Use
the Vehicle Branded App to set alerts:
Boundary Alert
Receive a notification the moment your vehicle is
driven either out of or into a geographic boundary that
you set.
Curfew Alert
Receive a notification when your car is being driven
outside of the curfew time.
Speed Alert
Receive a notification whenever your car exceeds a
speed limit you set.
Valet Alert
Receive a notification if and when your vehicle is driven
outside a quarter-mile radius of a valet drop-off zone.
SmartWatch Integration — If Equipped
Description
SmartWatch Integration puts the Vehicle Branded App
right on your Apple® Watch or Android™ Wear. To get
started, follow these steps:
1. Download the Vehicle Branded App from the App
Store® or Google Play.
2. Log onto the app from your smartphone using the username and password you created when you first
set up your account.
3. Make sure your watch and smartphone are connected through Bluetooth®.
4. The Vehicle Branded App should appear on your SmartWatch.
Once the app is downloaded on your SmartWatch, you can
enjoy these features:
Lock or unlock your vehicle by tapping the remote lock
button in the app and entering your security PIN.
Remote start or stop your vehicle.
View important vehicle stats, such as fuel level, vehicle
location, tire pressure warning, and more.
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MULTIMEDIA237
MANAGE MY SIRIUSXM GUARDIAN™
A
CCOUNT
To manage your SiriusXM Guardian™ account, press the
ASSIST button in your vehicle, or call SiriusXM Guardian™
Customer Care.
NOTE:It is recommended, when selling your vehicle, or turning in
your lease, to call SiriusXM Guardian™ Care to remove
your personal data.
CONNECTED SERVICES FAQS
For additional information about SiriusXM Guardian™,
active subscribers can push the ASSIST button (if
equipped) and then select SiriusXM Guardian™ Call on
your in-vehicle touchscreen to contact SiriusXM
Guardian™. Your call will be directed to a SiriusXM
Guardian™ agent or held in a queue until an agent is
available. If you do not have an active subscription, push
the ASSIST button and press the Activate button on the
touchscreen to activate services.
CONNECTED SERVICES SOS FAQS —
I
F EQUIPPED
1.
What happens if I accidentally push the SOS Call
button on the mirror or overhead console?
You have
10 seconds after pushing the SOS Call button to
cancel the call. To cancel the call, either push the
SOS Call button again, or press the Cancel button on
the in-vehicle touchscreen.
2.
What type of information is sent when I use the SOS
Call button from my vehicle? Certain vehicle
information, such as make and model, is transmitted
along with the last known GPS location.
3. When could I use the SOS Call button? You can use
the SOS Call button to make a call if you or someone
else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS
1.
How long does it take to unlock or lock the door?
Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will lock/unlock the door more
quickly, however its range is limited and your Vehicle
Branded App comes in handy for these and other
situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility to
protect your passwords and PINs. 4.
Why can’t all mobile devices use the Vehicle Branded
App? The Vehicle Branded App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future.
5. Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE (voice/
data), 4G (data), or 5G (data) network connection. If
either your device or your vehicle is in an area with
below average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS
1.
What is the phone number for roadside assistance
call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
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238MULTIMEDIA
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED
1.
How long does it take to send the route and
destination to my vehicle?
Depending on various
conditions, it can take up to three minutes for the
request to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up that
will cancel the route if selected.
3. Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a “Locations” option. Once “Locations” is
selected, you can choose from a list of recently sent
destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S
1.
Can someone else locate my vehicle?
Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
SiriusXM Guardian™ terms of service for more
information.
2. How long does it take to sound my horn and flash the
lights? Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle. 3.
How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pushing the red Panic button.
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS — IF EQUIPPED
1.
Can someone locate my vehicle?
To enhance your
privacy, and the privacy of others using your vehicle,
a stolen vehicle police report is required for you to
activate this service. You must involve local law
enforcement to have SiriusXM Guardian™ locate
your vehicle. We may also locate the vehicle for
other law enforcement or government agencies,
subject to a valid court order telling SiriusXM
Guardian™ to do so. We will also provide the service
for FCA entities to locate a vehicle that you have
purchased through them.
2. How will I know if my vehicle is recovered? After you
provide the SiriusXM Guardian™ Customer Care
agent with the stolen vehicle report, the agent will
work together with law enforcement to try to locate
your vehicle. If your vehicle is recovered, you will be
contacted by law enforcement.
3. Can SiriusXM Guardian™ lower my insurance rates?
Some insurance providers offer lower rates on
vehicles equipped with systems that can deter auto
theft. When shopping for insurance, be sure to inform
the insurance provider of your SiriusXM Guardian™
connected services subscription to find out if the
insurance provider can offer you a lower rate.
NOTE:Neither FCA nor SiriusXM® are insurance companies, and
SiriusXM Guardian™ is not an insurance product. You are
responsible for obtaining insurance coverage for your
vehicle and yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS
1.
How long does it take to remotely start my vehicle?
Depending on various conditions, it can take three
minutes or more for the request to get through to
your vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will remote start your vehicle more
quickly. However its range is limited. For example,
when you are leaving the stadium after the game, you
can use the Vehicle Branded App to remote start your
vehicle and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless device?
People sometimes lose their wireless devices, which
is why security measures have been engineered into
the Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN help
to ensure that nobody can start your vehicle if they
happen to find your device.
4. Can someone drive off with my vehicle using the App?
No. Driving your vehicle still requires the keys to be in
the vehicle. The Remote Start feature simply starts
the engine to warm up or cool down the interior
before you arrive.
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