ECO mode MAZDA MODEL MX-5 MIATA 2003 User Guide

9-2
Customer Information and Reporting Safety Defects
Form No. 8R09-EA-02G
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations
’ Customer Assistance Center toll-
free at: 1 (800) 222-5500.
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer ’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
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9-3
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8R09-EA-02G

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’ s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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9-6
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8R09-EA-02G
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’
s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer ’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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10-4
Form No. 8R09-EA-02G
Specifications

Engine

Electrical System

Lubricant Quality
*Refer to the recommended SAE viscosity numbers on page 8-13 .
Specifications
Item
Model
Type DOHC-16V in-line, 4-cylinder
Bore ×Stroke 83×85mm (3.3 ×3.4 in)
Displacement 1,840 ml (1,840 cc, 112.2 cu in)
Compression ratio 10.0:1
Item Model
Battery Maintenance-free, 12V-32AH/5HR
Alternator 12V-80 A
Starter 12V-1.0 kW
Spark-plug number NGK
BKR5E11, BKR6E11
DENSO K16PR-U11, K20PR-U11
Spark-plug gap 1.0—1.1 mm (0.040 —0.043 in)
Lubricant Classification
API Service ILSAC
Engine oil
*
SG (Energy Conserving II) —
SH (Energy Conserving II) GF-I SJ GF-II
SL GF-III
Lubricant Classification
Manual transmission oil Any temperature
API Service GL-4 or GL-5
SAE 75W-90
Above 10 °C (50 °F) API Service GL-4 or GL-5
SAE 80W-90
Automatic transmission fluid ATF M-III or equivalent (e.g. Dexron ® III)
Rear differential oil API Service GL-5
SAE 90
Power steering fluid ATF M-III or equivalent (e.g. Dexron ® III)
Brake/Clutch fluid SAE J1703 or FMVSS116 DOT-3
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