tow MERCEDES-BENZ CL-Class 2014 C217 Owner's Guide

Problems with the transmission
Problem Possible causes/consequences and
M Solutions
The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least 10seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles.
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey or
the Start/Stop button in position 0or 1) if:
R the electric parking brake is being tested
on a brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission. Refueling
Important safety notes
G
WARNING
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
personal injury.
Never allow sparks, flames or smoking
materials near gasoline.
Turn off the engine before refueling.
Whenever you are around gasoline, avoid
inhaling fumes and any skin or clothing
contact.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging to your
health. G
WARNING
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gasoline
to spray back out when removing the fuel
pump nozzle, which could cause personal
injury. 286
RefuelingDriving and parking

Problems with fuel and the fuel tank
Problem Possible causes/consequences and
M Solutions
Fuel is leaking from the
vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is faulty.
X Turn the SmartKey to position 0in the ignition lock and remove
it immediately (Y page 273).
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The fuel filler flap
cannot be opened. The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.
X
Unlock the vehicle .
or
X Unlock the vehicle using the mechanical key (Y page 77).The fuel filler flap is unlocked, but the opening mechanism is
jammed.
X
Consult a qualified specialist workshop. Parking
Important safety notes
G
WARNING
Do not park this vehicle in areas where
combustible materials can come into contact
with the hot exhaust system. Combustible
materials, such as grass, hay or leaves could
be ignited by the hot exhaust system and
cause a vehicle fire. Do not park the vehicle
on dry grassland or harvested grain fields.
Unintended vehicle movement can cause
serious personal injury or damage to the
vehicle or the vehicle drivetrain. To reduce
such risks, always do the following before
turning off the engine and leaving the vehicle:
R keep your right foot on the brake pedal.
R engage the electric parking brake.
R shift the automatic transmission into park
position P.
R slowly release the brake pedal. R
when parked on an incline, always turn the
front wheels towards the road curb.
R turn the SmartKey in the ignition lock to
position 0and remove the SmartKey from
the ignition lock, or press the KEYLESS-GO
Start/Stop button.
R take the SmartKey with you and lock the
vehicle when leaving. Switching off the engine
Important safety notes G
WARNING
Do not turn off the engine before the vehicle
has come to a complete stop. With the engine
not running, there is no power assistance for
the brake and steering systems. In this case,
it is important to keep in mind that a
considerably higher degree of effort is
necessary to brake and steer the vehicle. Parking
289Driving and parking Z

more firmly. Maintain a safe distance from
vehicles in front.
After driving on a wet road or having the
vehicle washed, brake firmly while paying
attention to the traffic conditions. This will
warm up the brake discs, thereby drying them
more quickly and protecting them against
corrosion.
Limited braking performance on salt-
treated roads G
WARNING
The layer of saltont he brake discs and the
brake pads/linings may cause a delay in the
braking effect, resulting in a significantly
longer braking distance, which could lead to
an accident.
To avoid this danger, you should:
R occasionally brake carefully, without
putting other road users at risk, when you
are driving on salted roads. This helps to
remove any salt that may have started to
build up on the brake discs and the brake
pads/linings.
R maintain a greater distance to the vehicle
ahead and drive with particular care.
R carefully apply the brakes at the end of a
trip and immediately after commencing a
new trip, so that salt residues are removed
from the brake discs.
Servicing the brakes !
If the red brake warning lamp lights up in
the instrumentc luster and you hear a
warning tone while the engine is running,
the brake fluid level may be too low.
Observe additional warning messages in
the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at a qualified specialist workshop. All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. Consult a
qualified specialist workshop to arrange this.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop. G
WARNING
If brake pads or brake fluid other than those
recommended are used, the braking
properties of the vehicle can be degraded to
an extent that safe braking is substantially
impaired. This could result in an accident.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you are
planning to have the vehicle tested on such
a dynamometer, contact an authorized
Mercedes-Benz Center to obtain further
information first. Otherwise, you could
damage the drive train or the brake system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition must be switched off
(SmartKey in position 0or 1in the ignition
lock or Start/Stop button in position 0or
1) when the electric parking brake is being
tested on a brake dynamometer.
Braking maneuvers triggere dautomatically
by ESP ®
may seriously damage the brake
system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition system must be switched
off (SmartKey in position 0or 1in the
ignition lock or Start/Stop button in
position 0or 1) when:
R testing the electric parking brake on a
brake dynamometer.
R you intend to have the vehicle towed with
one of the axles raised.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system. 294
Driving tipsDriving and pa
rking

traffi
cbecause conditions do not allow safe
driving at a constant speed.
R The use of the cruise control can be
dangerous on slippery roads. Rapid
changes in tire traction can result in wheel
spin and loss of control.
R Deactivate the cruise control when driving
in fog.
The "Resume" function should only be
operated if the driver is fully aware of the
previously set speed and wishes to resume
this particular preset speed.
Cruise control lever :
To activate or increase speed
; To activate or reduce speed
= To deactivate cruise control
? To activate at the curren tspeed/last
stored speed
When you activate cruise control, the stored
speed is shown in the multifunction display
for five seconds. Atriangle is also show nin
the speedometer. The speedomete rdial
lights up between the set speed and the
maximum speed.
Storing and maintaining th ecurrent
speed You can store the current speed if you are
driving faster than 20 mph (30 km/h). X
Accelerate the vehicle to the desired
speed.
X Briefly press the cruise control lever
up : or down ;.
X Remove you rfoot from the accelerator
pedal.
Cruise control is activated. The vehicle
automatically maintains the stored speed.
i Cruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by
automatically applying the brakes.
Storing the current speed or calling up
the last stored speed G
WARNING
The set speed stored in memory should only
be set again if prevailing road conditions and
legal speed limits permit. Possible
acceleration or deceleration differences
arising from returning to the preset speed
could cause an accident and/or serious injury
to you and others.
X Briefly pull the cruise control lever towards
you ?.
X Remove your foot from the accelerator
pedal.
The first time cruise control is activated, it
stores the current speed or regulates the
speed of the vehicle to the previously
stored speed.
Setting aspeed G
WARNING
Keep in mind tha titmay take a brie fmoment
until the vehicle has made the necessary
adjustments.
Increase or decrease the set vehicle speed to
a value that the prevailing road conditions and
legal speed limits permit. Otherwise, sudden
and unexpected acceleration or deceleration Driving systems
297Driving and parking
Z

with your own braking. This will result in
potentially dangerous emergency braking
which will not always result in an impac tbeing
avoided.
Tailgating increases the risk of an accident. G
WARNING
DISTRONIC PLUS brakes your vehicle with a
maximum deceleration of 13 ft/s 2
(4 m/s 2
).
This corresponds to approximately 40% of
your vehicle's maximum braking force.
To avoid a collision, you must apply the brakes
yourself. DISTRONIC PLUS brakes the vehicle
just enough to restore the preset speed or the
preset distance to the vehicle in front. G
WARNING
If you do not receive visual or acoustic
warning signals during a critical traffic
situation, DISTRONIC PLUS has either not
recognized the collision risk, has been
deactivated or is malfunctioning.
Remember, whether or not DISTRONIC PLUS
is operating, it is ultimately always the drivers
responsibility to apply the brakes in order to
control the vehicle and avoid a collision.
Cruise control lever :
To store the curren tspeed or a higher
speed
; To store the curren tspeed or a lower
speed
= To deactivate DISTRONIC PLUS ?
Storing the curren tspeed or calling up the
last stored speed
A Setting the specified minimum distance
Switching on DISTRONIC PLUS, storing
and maintaining the current speed Important safety notes
G
WARNING
The vehicle can be braked when DISTRONIC
PLUS is activated. For this reason, deactivate
DISTRONIC PLUS if the vehicle is to be set in
motion by other means (e.g. in a car wash or
by towing).
In order to activate DISTRONIC PLUS, the
following conditions must be fulfilled:
R the engine must be started. It may take up
to two minutes after pulling away before
DISTRONIC PLUS is operational.
R the electric parking brake must be
released.
R ESP ®
must be active, but not intervening.
R the transmission must be in position D.
R the hood must be closed.
R the driver's door must be closed when you
shift from Pto Dor your seat belt must be
fastened.
R the front-passenger door must be closed.
R the vehicle must not skid.
Activating while driving
When driving at speeds below 20 mph
(30 km/ h),y ou can only activate DISTRONIC
PLUS if the vehicle in front has been detected
and is shown in the multifunction display .If
the vehicle in front is no longe rdetected and
displayed, DISTRONIC PLUS switches off and
a tone sounds. Driving systems
301Driving and parking Z

X
Briefly pull the cruise control lever towards
you ?, or press it up :or down ;.
DISTRONIC PLUS is selected.
X Press the cruise control lever repeatedly
up : or down ;until the desired speed
is set.
X Remove your foot from the accelerator
pedal.
You rvehicle adapts its speed to that of the
vehicle in front, but only up to the desired
stored speed.
i If you do not fully release the accelerator
pedal, the DISTRONIC PLUS Override message appears in the multifunction
display. The set distance to a slower-
moving vehicle in front will then not be
maintained. You will be driving at the speed
you determine by the position of the
accelerator pedal.
Activating when driving towards a
stationary vehicle
If the vehicle in fron tofyou is stationary, you
can only activate DISTRONIC PLUS once your
vehicle is stationary as well.
X Briefly pull the cruise control lever towards
you ?, or press it up :or down ;.
DISTRONIC PLUS is selected.
i DISTRONIC PLUS can only be activated at
under 20 mph (30km/h) if a vehicle in front
has been detected. Therefore, the
DISTRONIC PLUS distance display in the
instrumen tcluster should be activated
(Y page 347).
X Press the cruise control lever repeatedly
up : or down ;until the desired speed
is set.
i You can use the cruise control lever to set
the stored speed and the control on the
cruise control lever to set the specified
minimum distance (Y page 304). Pulling away
X
If the vehicle in front pulls away: remove
your foot fro mthe brake pedal.
X Briefly pull the cruise control lever towards
you ?.
or
X Accelerate briefly.
Your vehicle pulls away and adapts its
speed to that of the vehicle in front.
Driving
If there is no vehicle in front, DISTRONIC
PLUS operates in the same way as cruise
control.
If DISTRONIC PLUS detects that the vehicle
in front has slowed down, it brakes your
vehicle. In this way, the distance you have
selected is maintained.
If DISTRONIC PLUS detects that the vehicle
in front is driving faster, it accelerates your
vehicle, but only up to the speed you have
stored. G
WARNING
If you depress the brake, DISTRONIC PLUS is
deactivated unless your vehicle is stationary.
DISTRONIC PLUS then no longer brakes your
vehicle. In such cases, control the distance
from vehicles travelling in front with the brake
alone. You could otherwise cause an accident
and thereby injure yourself and others. The
driver remains fully responsible for the
vehicle's distance from other vehicles, the
speed being driven and for braking in good
time.
Changing lanes
If you change to the passing lane, DISTRONIC
PLUS supports you when:
R you are driving faster than 40mph
(60 km/h).
R DISTRONIC PLUS is maintaining the
distance to a vehicle in front.
R you switch on the appropriate turn signal.
R DISTRONIC PLUS does not detect a danger
of collision. 302
Driving systemsDriving and parking

up
: or down ;beyond the pressure
point.
The last speed stored is increased or
decreased every time the cruise control
leve ris pushed up :or down ;.
i DISTRONIC PLUS is not deactivated if you
depress the accelerator pedal.Ify ou
accelerate to overtake, DISTRONIC PLUS
adjusts the vehicle's speed to the last
speed stored after you have finished
overtaking.
Storing the current speed or calling up
a stored speed G
WARNING
The set speed stored in memory should only
be set again if prevailing road conditions and
legal speed limits permit. Possible
acceleration or deceleration differences
arising from returning to the preset speed
could cause an accident and/or serious injury
to you and others.
X Briefly pull the cruise control lever towards
you ?.
X Remove your foot from the accelerator
pedal.
DISTRONIC PLUS is activated. The first
time it is activated, the current speed is
stored. Otherwise, it sets the vehicle cruise
speed to the previously stored value.
Setting the specified minimum distance You can set the specified minimum distance
for DISTRONIC PLUS by varying the time span
between one and two seconds. With this
function, you can set the minimum distance
that DISTRONIC PLUS keeps to the vehicle in
front, dependent on vehicle speed. You can
see this distance in the multifunction display
(Y
page 305). G
WARNING
It is up to the driver to exercise discretion to
select the appropriate setting given road conditions, traffic, driver's preferred driving
style and applicable laws and driving
recommendations for safe following distance.
X
To increase: turn control;in direction
=.
DISTRONIC PLUS then maintains a greater
distance between your vehicle and the
vehicle in front.
X To decrease: turn control;in
direction :.
DISTRONIC PLUS then maintains a shorter
distance between your vehicle and the
vehicle in front.
i Make sure that you maintain a sufficiently
safe distance from the vehicle in front.
Adjust the distance to the vehicle in front if
necessary.
DISTRONIC PLUS displays in the
speedometer When you switch on DISTRONIC PLUS,
triangle
;shows the stored speed. 304
Driving systemsDriving and parking

When you deactivate DISTRONIC PLUS, the
DISTRONIC PLUS Off
message is shown in
the multifunction display for approximately
five seconds.
i The last speed stored remains stored until
you switch off the engine.
DISTRONIC PLUS is automatically
deactivated if:
R you engage the electric parking brake or if
the vehicle is automatically secured with
the electric parking brake
R you are driving slower than 15 mph
(25 km/h) and there is no vehicle in front,
or if the vehicle in front is no longer
detected
R ESP ®
intervenes or you deactivate ESP ®
R the transmission is in the P,Ror Nposition
R you pull the cruise control lever towards
you in order to pull away and the front-
passenger door is open
R the vehicle has skidded
If DISTRONIC PLUS is deactivated, you will
hear a warning tone. The DISTRONIC PLUSOff message is shown in the multifunction
display for approximately five seconds. G
WARNING
DISTRONIC PLUS is deactivated and releases
the brakes if the vehicle is slowed down to a
speed below 20 mph (30km/h) by the system,
provided that DISTRONIC PLUS does not
detec tavehicle directly in front. At this point,
the driver must apply the brakes in order to
slow down further and bring the vehicle to a
standstill.
Tips for driving with DISTRONIC PLUS Important safety notes
The following contains descriptions of certain
road and traffic conditions in which you must
be particularly attentive. In such situations,
brake if necessary. DISTRONIC PLUS is then
deactivated. G
WARNING
The DISTRONIC PLUS works to maintain the
speed selected by the driver unless a moving
obstacle proceeding directly ahead of it in the
same travel directio nis detected (e.g.
following another vehicle ahead of you at your
set distance).
This means that:
R Your vehicle can pass another vehicle after
you have changed lanes.
R While in a sharp turn or if the preceding
vehicle is in a sharp turn, the DISTRONIC
PLUS could lose sight of the preceding
vehicle. Your vehicle could then accelerate
to the previously selected speed.
The DISTRONIC PLUS regulates only the
distance between your vehicle and those
directly ahead of it. It may not register
stationary objects in the road, e.g.:
R a stopped vehicle in a traffic jam
R a disabled vehicle
R an oncoming vehicle
The driver must always be alert, observe all
traffic and intercede as required by means of
steering or braking the vehicle. G
WARNING
The DISTRONIC PLUS should not be used in
snowy or icy road conditions.
Cornering, going into and coming out of a
bend 306
Driving systemsDriving and parking

HOLD function
General notes The HOLD function can assist the drive
rinthe
following situations:
R when pulling away, especially on steep
slopes
R when maneuvering on steep slopes
R when waiting in traffic
The vehicle is kept stationary without the
driver having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Activation conditions You can activate the HOLD function if:
R
the vehicle is stationary.
R the driver's door is closed or your seat belt
is fastened.
R the electric parking brake is released.
R the hood is closed.
R the transmission is in position R,Nor D.
The trunk lid must be closed in position R.
R DISTRONIC PLUS is deactivated.
Activating the HOLD function X
Make sure that the activation conditions
are met.
X Depress the brake pedal.
X Quickly depress the brake pedal further
until ë appears in the instrument
cluster.
The HOLD function is activated. You can
release the brake pedal.
i If depressing the brake pedal the first
time does not activate the HOLD function,
wait briefly and then try again. G
WARNING
The vehicle's brakes are applied when the
HOLD function is activated. For this reason,
deactivate the HOLD function if the vehicle is to be set in motion by other means (e.g. in a
car wash or by towing).
Deactivating the HOLD function The HOLD function is deactivated
automatically if:
R
you accelerate and the transmission is in
position Dor R.
R you shift the transmission to position P.
R you apply the brakes again with a certain
amount of pressure until ëdisappears
from the instrument cluster.
R you secure the vehicle using the electric
parking brake.
R you activate DISTRONIC PLUS.
i After a time, the electric parking brake
secures the vehicle and relieves the service
brake. G
WARNING
Never get out of the vehicle when the HOLD
function is activated.
The HOLD function must never be operated
or deactivated by a passenger or from outside
the vehicle.
The HOLD function does not replace the
electric parking brake and must not be used
for parking.
The braking effect of the HOLD function is
canceled and the vehicle could roll away if:
R the HOLD function is deactivated by
depressing the accelerator pedal or the
brake pedal.
R there is a malfunction in the system or an
interruption in the power supply, e.g.
battery failure.
R the electrical system in the engine
compartment, the battery or the fuses are
tampered with.
R the battery is disconnected.
If you leave the vehicle or park it, deactivate
the HOLD function and secure the vehicle
against rolling away. 308
Driving systemsDriving and parking

whenever a drive wheel spins due to
insufficient grip.
G
WARNING
If a drive wheel is spinning due to insufficient
traction:
R While driving off, apply as little throttle as
possible.
R While driving, ease up on the accelerator
pedal.
R Adap tyour speed and driving style to the
prevailing road conditions.
Failure to observe these guidelines could
cause the vehicle to skid.
4MATIC cannot prevent accidents resulting
from excessive speed.
! Never tow the vehicle with one axle
raised. This may damage the transfer case.
Damage of this sort is not covered by the
Mercedes-Benz Limited Warranty. All
wheels must remain either on the ground
or be fully raised. Observe the instructions
for towing the vehicle with all wheels in full
contact with the ground.
i In wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if
you use winter tires (M+S tires), with snow
chains if necessary. PARKTRONIC
Important safety notes G
WARNING
The PARKTRONIC is a supplemental system.
It is not intended to, nor does it replace, the
need for extreme care. The responsibility
during parking and other critical maneuvers
always remains with the driver. G
WARNING
Make sure no persons or animals are in or
near the area in which you are parking/
maneuvering .Otherwise, they could be
injured. PARKTRONIC is an electronic parking aid with
ultrasoni
csensors. It indicates visually and
audibly the distance between your vehicle
and an object.
PARKTRONIC is activated automatically when
you:
R switch on the ignition
R shift the transmission to position D,Ror N
R release the electric parkin gbrake
PARKTRONIC is deactivated at speeds above
11 mph (18km/h). It is reactivated at lower
speeds.
PARKTRONIC monitors the area around your
vehicle using six sensors in the front and four
sensors in the rear. :
Example: sensors in the front bumper,
left-hand side
Range of the sensors General notes
The sensors must be free of dirt, ice and
slush. Otherwise, they may not function
correctly. Clean the sensors regularly, taking
care not to scratch or damage them
(Y
page 431). 312
Driving systemsDriving and parking