MERCEDES-BENZ E CLASS 2023 Owners Manual

Mercedes me app
Mercedes me calls

qMaking a call via the overhead control panel
1me button for service or information calls2SOS button cover3SOS button (emergency call system)
Making a Mercedes me call
Press me button 1.
Making an emergency call
To open the cover of SOS button 2 , press it
brieOy.Press and hold SOS button 3 for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.

q Information about the Mercedes me call
A call to the Mercedes-Benz Customer Center has
been initiated via the me button in the overhead
control panel or the multimedia system(  page 259).
Using the voice dialog system you access the desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Center for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
=Operating the vehicle
= Nearest authorized Mercedes-Benz Center
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (  page 261).

q Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements
= Access to a mobile phone network is available.
= The contract partner\bs mobile network cover-
age is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5
gCall Mercedes me connect .
Aser conNrmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.MBUX multimedia system259

Then you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.

q Calling the Mercedes-Benz customer center
aser automatic accident or breakdown detection
Requirements: = The vehicle has detected an accident or break-
down situation.
= The vehicle is stationary.
= The hazard warning lights are switched on.\bThis function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con- text of accident management:
= The vehicle is equipped with an anti-thes
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-Thes
Protection Package (code P54).
= The collision detection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notiNcation in the multimedia system when you
switch the vehicle on.
Find out at an authorized Mercedes-Benz Center if this functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a few seconds.\bThe availability of collision detection dependson the vehicle.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
Aser quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz customer center.
Select Call.
= The vehicle data is sent automatically
(  page 263).
= The Mercedes-Benz customer center takes
your call and organizes the breakdown and
accident assistance.
You may be charged for these services.\bDepending on the severity of the accident, an
automatic emergency call can be initiated. This has priority over all other active calls
(  page 267).\bIn addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz customer center or
have already received support, this prompt
can be ignored or declined.\bIf you answer the prompt for support from the Mercedes-Benz customer center with Later,
the message will be hidden and appear again later.260MBUX multimedia system

The prompt triggered by the Mercedes meconnect service "Telediagnostics", can eitherbe conNrmed or declined. Aser being
declined, this will not be shown again.

q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi- cle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask- ing if you would like to make an appointment.
To arrange a service appointment: select Call.
Aser your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.\bIf you select Later aser the service message
appears, the message is hidden and reap- pears at a later time.

q Data transferred during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac- tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology
= The activated Mercedes me connect services
= The service selected in the voice control sys-
tem\bThe scope of the transmitted data depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
MBUX multimedia system261

If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
= Current vehicle location
Data transfer if Mercedes me connect services are activated
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.comData processing
The data transmitted within the scope of the call is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Center and, if required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz Customer Center. Please take note of the dataprotection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the recorded message immediately aser calling the
Mercedes-Benz Customer Center.\bThe recorded message is not available in every country.
Mercedes me connect

q Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centers are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle\bs overhead control panel
(  page 259).
You can also call the Mercedes-Benz customer
center using the multimedia system (  page 259).
Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the262MBUX multimedia system

Mercedes-Benz emergency call system
(  page 267).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Information on Mercedes me connect Accident
and Breakdown Management\bAccident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to Nnd out
whether this function is available in your coun- try.
The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 267)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
(  page 260)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal support by the Mercedes-Benz customer cen-
ter and the authorized service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.If your vehicle detects a breakdown or threat of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz customer center for further help. Thisprompt in the multimedia system only appears
when the vehicle is stationary.\bThese services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number Nrst or use the Mercedes-Benz emer-
gency call system (  page 266).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com
MBUX multimedia system263

qData transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con- nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can Nnd these in your Mercedes me user account.Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me Portal: https://me.secure.mercedes-benz.com
\bMake sure you always keep the Mercedes me
Apps updated.
You can call up the menu using Mercedes me &
Apps in the multimedia system.
In the Mercedes me & Apps menu, the following
options can be available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a user account
Mercedes me and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as In-Car OPce or the
web browser depending on availability
Web browser overview
The web browser is started using the Mercedes
me & Apps menu.
264MBUX multimedia system

1URL entry2Bookmarks3Web page, back4Web page, forwards5To refresh/stop6Options\bWebsites cannot be shown while the vehicle is
in motion.Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia system. Also for use with two phone mode withSmartphone Integration, only one additional
mobile phone can be connected via Bluetooth n
to
the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched on and connected to a USB port with the

Apps for Smartphone Integration= Apple CarPlay n
= Android Auto\bFor safety reasons, the Nrst activation of
Smartphone Integration on the multimedia
system must be carried out when the vehicle
is stationary and the parking brake is applied.
You can start Apple CarPlay n
or Android Auto
from the device manager.
\bMercedes-Benz recommends disconnecting
the connecting cable only when the vehicle is stationary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobilephone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymized)
The transfer of this data is used to optimize com-
munication between the vehicle and the mobile phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 246).
The following driving status data is transmitted: = Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the instrument display
= Drive type
The transfer of this data is used to alter how con- tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted:
= Coordinates
= Speed
= Compass direction=Acceleration direction
This data is used by the mobile phone to improve
the accuracy of the navigation (e.g. for continua-
tion in a tunnel).
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from dial-
ing 911.
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. *nsuPcient net-
work coverage from the wireless service providers may result in an emergency call not being trans-
mitted.
eCall is a standard feature in your Mercedes-Benz vehicle. In order to function as intended, the sys-tem relies on the transmission of data detailed in
266MBUX multimedia system

the "Mercedes-Benz emergency call system datatransmission" section that follows (  page 268).
To disable eCall, a customer must visit an author- ized Mercedes-Benz Service department to deac-
tivate the vehicle\bs communication module.
Deactivation of this module prevents the activa-
tion of any and all Mercedes me connect serv-
ices. Aser the deactivation of eCall, automatic
emergency call and manual emergency call will not be available.
The vehicle must be switched on before an auto-
matic emergency call can be made.\beCall is activated at the factory.\beCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new owner visits an authorized Mercedes-Benz
dealership to reactivate the system.Overview of the Mercedes-Benz emergency call
system
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are diPcult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such, eCall does not replace dialing 911 in the event of
an accident.
An emergency call can be made automatically or
manually.
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the vehicle is not on or eCall not
available.
During an active emergency call, <schar> appears in the display.
You can Nnd more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
\bIf there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
= A corresponding message will also appear
in the Instrument Display.
= The Me button lights up red continuously.
Triggering an automatic Mercedes!

The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services either, a corresponding message appears in the media display.Dial the local emergency number on yourmobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 259).To use voice control: use the Voice Control
System voice commands.
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message appears in the media display.Dial the local emergency number on yourmobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Using the multifunction steering wheel: select
v . Depress the button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
268MBUX multimedia system