MERCEDES-BENZ EQB SUV 2022 Owners Manual

An overview of the data transmitted can be found
in t
he respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Please take note of the data
protection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
recorded message immediately aser calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
e
very country. Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect ser
vices are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
Y

ou can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock. The me button and the SOS button can be found
on t

he vehicle's overhead control panel
(  page 283).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(  page 284).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(  page 294).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Information on Mercedes me connect Accident
and Breakdown Management
% Accident and Breakdown Management is not
a

vailable in every country. Contact a
Mercedes-Benz service centre to Nnd out
whether this function is available in your coun-
try. 288
MBUX multimedia system

The Accident and Breakdown Management can
include t he following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 294)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
( page 285)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance. =
A ddition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
% These services are subject to technical
r

estrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mer
cedes-Benz service. In emergencies, be
sure to contact the usual national emergency number Nr
st
or use the Mercedes-Benz emer-
gency call system (  page 292).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
Nnd these in your Mercedes me user account. MBUX multimedia system
289

Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mer cedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
% Make sure you always keep the Mercedes me
apps updat

ed.
You can call up the menu using Mercedes me &
Apps in t
he multimedia system.
In the Mercedes me & Apps menu, the following
options can be available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability Overview of In-Car
OPce Using In-Car
OPce, y
ou can connect your online
services with the multimedia system.
Requirements for In-Car OPce:
= Your mobile phone is connected with the mul-
timedia system ( page 283).
= You have a user account for the Mercedes me
Portal.
= The In-Car OPce service is activated in the
Mercedes me Portal.
= You have a user account with an online
service, e.g. with OPce 365 or Gmail, and
have connected the user account with In-Car
OPce.
In-Car OPce functions
= Display pending appointments in the calendar
- Reading out calendar entries
- Calling stored telephone numbers
- Navigating to appointments with navigable
destinations
- Deleting a calendar entry =
Displa
y and selection of tasks and calls to
complete
- Reading aloud
- Calling stored telephone numbers
- Deleting
= Noting calls
- Declining incoming calls and saving as a
task in the Tasks & calls menu
= Marking entry in Tasks & calls as completed
s
= Managing e-mails
- Showing/reading e-mails
- Writing and forwarding e-mails
% You can start the In-Car OPce function using
t
he Mercedes me & Apps menu. Please note
that certain functions are only available when
the vehicle is stationary. Web browser overview
The web browser is started using the
Mercedes
me & Apps menu. 290
MBUX multimedia system

1
URL entry
2 Bookmarks
3 Web page, back
4 Web page, forwards
5 To refresh/stop
6 Options
% Websites cannot be shown while the vehicle is
in mo
tion. Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on y

our mobile phone via the multime-
dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia
system. Also for use with two phone mode with
Smartphone Integration, only one additional mobile phone can be connected using Bluetooth
n
wit
h the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to a USB port with the

Apps for Smartphone Integration
= Apple CarPla
yn
= Android Auto
% For safety reasons, the Nr
st activation of
Smartphone Integration on the multimedia
system must be carried out when the vehicle
is stationary and the parking brake is applied.
You can start Apple CarPlay n
or Andr
oid Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
t

he connecting cable only when the vehicle is
stationary.
Overview of transferred vehicle data
When using Smar
tphone Integration, certain vehi-
cle data is transferred to the mobile phone. This
enables you to get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymised) The transfer of this data is used to optimise com-
munication be

tween the vehicle and the mobile
phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset ( page 270).
The following driving status data is transmitted: = Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the instrument display
= Drive type
The transfer of this data is used to alter how con-
tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted:
= Coordinates
= Speed
= Compass direction =
A cceleration direction
This data is used by the mobile phone to improve
the accuracy of the navigation (e.g. for continua-
tion in a tunnel). Mercedes-Benz emergency call system
Information on available emergency call systems
Two types of emergency call system are available
t

o you in the vehicle:
= Mercedes-Benz emergency call system
= 112 emergency call system (EU eCall)
The Mercedes-Benz Emergency Call System is not
available in all countries. You can Nnd more infor-
mation on the regional availability of the
Mercedes-Benz Emergency Call System at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for both emergency call sys-
tems:
= The transfer of speciNc data is required for the
intended function of both emergency call sys- 292
MBUX multimedia system

tems. This will be explained in the "Data trans-
f
er" section ( page 295).
= Both emergency call systems are included as
standard equipment in your vehicle and are
activated at the factory. =
The use of bo th emergency call systems is
exempt from charges.
= Both emergency call systems only function in
areas in which the mobile phone network pro-
viders oMer mobile phone coverage. For both systems,
insuPcient ne twork cover-
age from the mobile phone network providers
can result in an emergency call not being
transmitted.
DiMerences be
tween the Mercedes-Benz emergency call system and 112 emergency call system (EU eCall) Mercedes-Benz emergency call system
112 emergency call system (EU eCall)
= The Mer
cedes-Benz emergency call system is permanently logged in to
the mobile phone network.
= Automatic and manual Mercedes-Benz emergency calls are transmitted
to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically. =
If y ou decide to use the 112 emergency call system (EU eCall), then the
system only logs in to the mobile phone network aser the triggering of a
manual or automatic emergency call.
= The 112 emergency call system (EU eCall) transmits automatic and
manual emergency calls directly to public coordination centres. %
The 112 emergency call system (EU eCall) in
y
our vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the inOu-
ence of Mercedes-Benz AG. This includes mobile network coverage and the technical
infr astructure of the public reception centres
in the respective countries.
% Please observe that in the event of a repair
g

enuine Mercedes-Benz batteries must be
used which have been certiNed pursuant to the delegated regulation EU 2017/79 (Appen-
dix I). Ot

her manufacturers are also permitted
provided their batteries are certiNed accord-
ing to the delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes-
Benz emer
gency call system and using only the MBUX multimedia system
293

112 emergency call system (EU eCall). Contact
addr
ess for carrying out deactivation of the
Mercedes-Benz emergency call system are the
local dealers.
Mercedes-Benz recommends the activation of the
Mercedes-Benz emergency call system for the fol-
lowing reasons:
= In emergency situations when abroad, you can
also get support in a language you speak.
= Several transmission technologies are used to
accelerate the transfer of the accident data
and improve reliability of the transmission.
= The Mercedes-Benz emergency call system is
permanently logged in to the mobile phone
network, which ensures faster placement of
the emergency call and faster transfer of the
accident data.
Measures for rescue, recovery or towing away
can then be initiated in quickly.
= With a Mercedes-Benz emergency call, the
accident data is only transferred to the public
coordination centre with the approval of the
customer. In the event of an automatically triggered
emer gency call in which there is no voice con-
tact, the accident data is transmitted immedi-
ately to the public emergency call centre.
= Should the Mercedes-Benz emergency call
centre not be available, the 112 emergency
call is carried out automatically. Overview of emergency call systems
Both the Mercedes-Benz emergency call system
as w
ell as the 112 emergency call system (EU
eCall) can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. They help locate an acci-
dent site in places that are diPcult to access.
Both emergency call systems can initiate an emer-
gency call automatically (  page 295) or man-
ually ( page 295).
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation. Messages on the display
The f

ollowing messages appear in the display of
both emergency call systems:
= SOS NOT READY : the vehicle is not switched
on or the emergency call system is malfunc-
tioning. This does not necessarily indicate
complete failure of the emergency call system.
Emergency calls can still be transmitted.
The display only refers to the vehicle and does
not take account of the availability of mobile
phone networks and the Mercedes-Benz emer-
gency call centre.
The functional readiness of the emergency call
system on the vehicle can be seen when the
SOS NOT READY display disappears once the
vehicle is switched on.
= S: The icon appears in the display during
an active emergency call.
% If there is a malfunction in the emergency call
sy

stem (e.g. a fault with the speaker, micro-
phone, airbag, SOS button), a corresponding
message appears on the instrument display. 294
MBUX multimedia system

Triggering an automatic emergency call
Requirements:
= The v
ehicle is switched on.
= The starter battery is suPciently charged.
Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call
aser:
= Activation of the restraint systems such as air-
bags or seat belt tensioners aser an accident
The emergency call has been made:
= A voice connection is established with the
emergency call centre.
= A message with accident data is transmitted
to the emergency call centre.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display. 
Dial the emergency number 112 or an appro-
pr
iate local emergency call number on your
mobile phone.
If an emergency call has been initiated: = R

emain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and/or the police to the acci-
dent site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately. Triggering a manual emergency call

To use the SOS button in the overhead con-
tr
ol panel: press the SOS button at least one
second long (  page 283). 
To use voice control: use t
he LINGUATRONIC
voice commands . The emergency call has been made:
= A v

oice connection is established with an
emergency call centre.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
= A message with accident data is transmitted
to the emergency call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the media display. 
Dial the 112 emergency number or the appro-
pr
iate local emergency call number on your
mobile phone. Emergency call system data transfer
For both the Mercedes-Benz emergency call sys-
t

em as well as the 112 emergency call system (EU MBUX multimedia system
295

eCall) data is transferred to the Mercedes-Benz
emer
gency call centre or the public emergency
services call centre. Depending on the emergency call system
(
 pag
e 292) activated diMerent data is transmit-
ted to the appropriate emergency call centre.
Transmitted data according to activated emergency call system: Mercedes-Benz emergency call
112 emergency call
= V
ehicle's GPS position data
= GPS position data on the route (a few hundred metres before the inci-
dent)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, CNG, LPG, electric or hydrogen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident
= Language setting on the multimedia system
= Whether Mercedes me connect is available or not
This is a requirement for the option of forwarding the call to the
Mercedes-Benz Customer Centre if necessary. =
V ehicle's GPS position data
= GPS position data on the route (a few hundred metres before the inci-
dent)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, CNG, LPG, electric or hydrogen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident 296
MBUX multimedia system

%
If only the 112 emergency call system (EU
eCall) is activ ated in the vehicle, the accident
data is transmitted directly to the public
emergency call centre.
For accident clar
iNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.
= Emergency call data can be called up.
% For Russia: various functions, e.g. receiving
tr

aPc information, cannot be performed for
up to two hours aser sending an emergency
call. Self diagnosis function of the emergency call sys-
t
em Your car
v
eriNes the operability of the emergency
call system each time the vehicle is ON. In case of
system failure, you will be informed with text mes- sage on the instrument cluster and with red indi-
cat
or SOS NOT READY on the display.
Please, make sure, that during 30 seconds aser
switching vehicle ON the red indicator SOS NOT
READY in the upper right corner of display is
switched OFF, this means the emergency call sys-
tem passed diagnostics successfully. Starting/ending ERA-GLONASS test mode
Requirements:
= The s

tarter battery is suPciently charged.
= The vehicle is switched on.
= The vehicle has been stationary for at least
one minute.
% The test mode is currently available in the fol-
lo
wing countries, for example:
= Russia
= Belarus
= Kazakhstan
= Armenia
= Kyrgyzstan 
To start the test mode: pr
ess and hold the
v button on the multifunction steering
wheel for at least Nve seconds.
The test mode is started and automatically
ends aser the language test has been per-
formed. 
To stop manual test mode: switc
h oM the vehi-
cle.
The test mode is ended. Information on data processing
Processing of personal data via the Mercedes-
Benz emer
gency call system
All processing of personal data via the Mercedes-
Benz emergency call system corresponds with the
speciNcations in the EU Regulation 2016/679 "on
the protection of natural entities with regard to
the processing of personal data (GDPR)".
The data is solely used by the Mercedes-Benz
emergency call system for rescue and recovery in
the event of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emergency call system in addition
to the 112 emergency call system (EU eCall), has MBUX multimedia system
297