ignition MERCEDES-BENZ METRIS 2020 MY20 Operator’s Manual

The prescribed service interval is based on
normal vehicle use. Service work will need to
be performed more frequently than prescribed
if the vehicle is operated under more arduous
conditions or with higher loads. Such arduous
conditions include:
R regular city driving with frequent intermedi-
ate stops
R driving predominantly short distances
R frequent operation in mountainous terrain or
on poor road surfaces
R leaving the engine idling for long periods on
a frequent basis
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for exam-
ple, replaced more frequently. Under more
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist work-
shop, e.g. an authorized Mercedes-Benz Com-
mercial Van Center.
Hiding service messages Vehicles without steering wheel buttons
X Press the 3 button on the instrument clus-
ter.
Vehicles with steering wheel buttons
X Press the a or % button on the steer-
ing wheel.
Calling up the service due date Vehicles without steering wheel buttons
The vehicle must be stationary. Use the but-
tons in the instrument cluster.
X Turn the key to position 2 in the ignition
lock.
X Press È to select the service display.
The display shows a possible service mes-
sage.
Vehicles with steering wheel buttons
Using the steering wheel buttons
X Turn the key to position 2 in the ignition
lock.
X Press = or ; to select the Service
menu.
X Press 9 or : to select the ASSYST
PLUS submenu and press a to confirm.
The display shows the service due date. Battery
Important safety notes
Work on the battery, e.g. removing or instal-
ling, requires specialist knowledge and the use
of special tools. Therefore, always have work
on the battery carried out at a qualified spe-
cialist workshop. G
WARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This
can lead to function restrictions applying to
safety-relevant systems, e.g. the lighting
system, the ABS (anti-lock braking system)
or the ESP ®
(Electronic Stability Program).
The operating safety of your vehicle may be
restricted.
You could lose control of the vehicle, for
example:
R when braking
R in the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar
incident, contact a qualified specialist work-
shop immediately. Do not drive any further.
You should have all work involving the bat-
tery carried out at a qualified specialist
workshop.
Further information can be found under "ABS"
(Y page
67) and under "ESP ®
" (Y page 68). G
WARNING
Electrostatic build-up can lead to the crea-
tion of sparks, which could ignite the highly
explosive gases of a battery. There is a risk
of an explosion.
Before handling the battery, touch the vehi-
cle body to remove any existing electrostatic
build-up.
The flammable gas mix is produced when the
battery is charged or when the vehicle is jump-
started. 258
Battery
Maintenance and care

Disconnecting and removing
G
WARNING
During the charging process, a battery pro-
duces hydrogen gas. If a short circuit occurs
or sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
R Make sure that the positive terminal of a
connected battery does not come into
contact with vehicle parts.
R Never place metal objects or tools on a
battery.
R It is important that you observe the
described order of the battery terminals
when connecting and disconnecting a bat-
tery.
R When jump-starting, make sure that the
battery poles with identical polarity are
connected.
R It is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
R Never connect or disconnect the battery
terminals while the engine is running. G
WARNING
Battery acid is caustic. There is a risk of
injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean
over the battery. Keep children away from
batteries. Wash away battery acid immedi-
ately with plenty of clean water and seek
medical attention.
! You should have all work involving the bat-
tery carried out at a qualified specialist
workshop.
If, in exceptional circumstances, you need
to disconnect the battery yourself, please
make sure that:
R Secure the vehicle to prevent it from roll-
ing away.
R You have switched off the engine and
removed the key. Make sure the ignition
is switched off. Check to see that there
are no indicator lamps lighting in the instrument cluster. Electronic compo-
nents such as the alternator may other-
wise be damaged.
R After the battery has been disconnected,
the parking brake is automatically
engaged. You can then no longer move
the vehicle.
R For vehicles with automatic transmission,
the transmission is locked in position P
after disconnecting the battery. You can
then no longer move the vehicle.
R You have first removed the negative ter-
minal and then the positive terminal.
Never mix up the terminal clamp discon-
nection/connection order and never mix
up the terminal clamps. The vehicle's
electronics may otherwise be damaged.
The battery and the cover of the positive ter-
minal clamp must be installed securely dur-
ing operation. Seat base (example: right-hand front seat)
The following description on disconnecting
and removing the battery is based upon the
example of the starter battery in the seat base
of the driver's seat. The additional battery is
disconnected and removed in the same way as
the starter battery. The auxiliary battery is
located in the seat base of the left-hand front
seat.
X Switch off all electrical consumers.
X Switch off the engine and remove the key
from the ignition lock.
X Open the front door on the right-hand side.
i To disconnect or remove the additional
battery, open the left-hand front door. The
auxiliary battery is located in the seat base
of the left-hand front seat. 260
BatteryMaintenance and care

Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain circumstances
prevent water from draining away. This can
lead to corrosion damage and damage to
electronic components.
X Clean the inside and outside of the windows
with a damp cloth and a cleaning agent that
is recommended and approved by
Mercedes-Benz. Exterior
Cleaning the wheels !
Do not use any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts or the retainer springs for the
wheel-balancing weights.
! Do not park your vehicle for a long period
of time directly after cleaning, particularly
after cleaning the wheel rim with wheel
cleaner. Wheel cleaner can lead to the
increased corrosion of the brake discs and
pads. Therefore, drive for a few minutes
after cleaning. By heating up the brakes, the
brake discs and pads dry. The vehicle can
then be parked for a long period of time.
If you clean the wheels with a power washer,
observe the safety notes for the power washer (Y page 265). You could otherwise damage
the tires.
Cleaning the wiper blades G
WARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Do not pull the wiper blade. Otherwise, the
wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
X Turn the SmartKey to position 0 in the igni-
tion lock or remove the SmartKey.
X Fold the windshield wiper arms away from
the windshield until you feel them engage.
X Carefully clean the wiper blades with a
damp cloth.
X Fold back the wiper arms before switching
on the ignition.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Caustic, irritant or otherwise unsuitable
cleaning agents or cleaning cloths could
scratch or damage the exterior lighting plas-
tic lenses.
i Inquire about suitable cleaning agents or
cleaning cloths at a specialist workshop.
X Clean the plastic lenses of the exterior light-
ing with a damp sponge and a mild cleaning266
Care
Maintenance and care

agent, e.g. car shampoo, or with cleaning
cloths.
Cleaning the sensors !
Do not use dry, coarse or hard cloths and
do not scrub. You will otherwise scratch or
damage the sensors.
If you clean the sensors with a power
washer or steam cleaner, observe the infor-
mation provided by the manufacturer
regarding the distance to be maintained
between the vehicle and the nozzle of the
power washer. X
Clean drive system sensors : with water,
car shampoo and a soft cloth.
Cleaning the rear view camera !
Do not use dry, coarse or hard cloths and
do not scrub. You could otherwise scratch
or damage the lens of the rear view camera.
When cleaning the vehicle with a high-pres-
sure or steam cleaner, observe a minimum
distance of 1.6 ft
(50 cm) to the rear view
camera. Do not aim directly at the rear view
camera. You could otherwise damage the
rear view camera.
Make sure that you do not apply any wax to
camera lens when waxing the vehicle. If neces-
sary, remove the wax using water, shampoo
and a soft cloth. Vehicles with rear-end doors
X Clean camera lens : with clean water and
a soft cloth. Vehicles with a tailgate
X Make sure that the engine is switched off
and the key is in position 2 in the ignition
lock.
X Engage reverse gear or shift the transmis-
sion to position k.
The rear view camera flap opens.
X Clean camera lens : with clean water and
a soft cloth.
Cleaning the sliding door The care instructions do not apply to electric
sliding doors. Care
267
Maintenance and care Z

G
WARNING
Battery acid is caustic. There is a risk of
injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean
over the battery. Keep children away from
batteries. Wash away battery acid immedi-
ately with plenty of clean water and seek
medical attention. G
WARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery,
gases can escape from the battery. There is
a risk of an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
! Vehicles with a gasoline engine:
avoid
repeated and lengthy starting attempts. Oth-
erwise, the catalytic converter could be
damaged by non-combusted fuel.
If the indicator and warning lamps in the
instrument cluster do not light up at low tem-
peratures, the discharged battery may have
frozen. In this case you may neither charge the
battery nor jump-start the vehicle. The service
life of a thawed battery may be shorter. Start-
up behavior may deteriorate, in particular at
low temperatures. Have the thawed battery
checked at a qualified specialist workshop.
Do not use a rapid charging device to start the
vehicle. If your vehicle's battery is discharged,
the engine can be jump-started from another
vehicle or from a donor battery using jumper
cables. For this purpose, the vehicle has a
jump-starting connection point in the engine
compartment.
When jump-starting, observe the following
points:
R The battery is not accessible in all vehicles.
If the other vehicle's battery is not accessi-
ble, jump-start the vehicle using a donor
battery or a jump-starting device.
R You may only jump-start the vehicle when
the engine and exhaust system are cold.
R Do not start the engine if the battery is fro-
zen. Let the battery thaw first. R
Jump-starting may only be performed from
batteries with a nominal voltage of 12 V.
R Only use jumper cables that have a suffi-
cient cross-section and insulated terminal
clamps.
R If the battery is fully discharged, attach the
battery of another vehicle for a few minutes
before attempting to start. This charges the
empty battery a little.
R Make sure that the two vehicles do not
touch.
Make sure that:
R The jumper cables are not damaged.
R Bare parts of the terminal clamps do not
come into contact with other metal parts
while the jumper cables are connected to
the battery.
R The jumper cables cannot come into contact
with parts such as the V-belt pulley or the
fan. These parts move when the engine is
started and while it is running.
Jumper cables and further information regard-
ing jump starting can be obtained at any quali-
fied specialist workshop. Before connecting the jumper cables
X Apply the parking brake.
X Shift the transmission to position j.
X Switch off all electrical consumers, e.g.
audio equipment, blower.
X Turn the key to position u in the ignition
lock and remove it .
X Open the hood (Y page 251). Connecting the jumper cable Jump-starting
273
Breakdown assistance Z

X
Push contact protection cover : of the
jump-starting connection point backwards
against the spring force as far as it will go.
The jump-starting connection point is visi-
ble. Terminal connecting plan
X Remove the cover from positive terminal =
of the donor vehicle's battery.
X Connect the positive terminal clamp of the
jumper cable to positive terminal = of the
donor vehicle's battery, and then to positive
terminal A of the jump-starting connection
point.
X Run the donor vehicle's engine at idling
speed.
X Connect the negative terminal clamp of the
jumper cable to negative terminal ; of the
donor vehicle's battery, and then to ground
contact ? of your own vehicle.
X Insert the key into the ignition lock and start
the engine.
You can now switch electrical consumers
back on except the lighting system.
X Before disconnecting the jumper cables, let
the engine run for several minutes.
X Disconnect the negative terminal of the
jumper cable from ground contact ? and
then from negative terminal ; of the donor
vehicle's battery.
X Disconnect the positive terminal clamp of
the jumper cable from positive terminal A
on the jump-starting connection point, and
then from positive terminal = of the donor
vehicle's battery.
Contact protection cover : is automatically
returned forwards to its original position by
the spring force and the jump-starting con-
nection point is closed. X
Position the cover on positive terminal = of
the donor vehicle's battery.
You can now switch on the lighting system.
X Have the battery checked at a qualified spe-
cialist workshop. Tow-starting and towing away
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage sup-
ply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged.
There is a risk of an accident.
Always switch off the ignition when towing
the vehicle with a tow cable or a tow bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissi-
ble gross weight of your vehicle, the:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehi-
cle, its weight should not be greater than
the permissible gross weight of your vehicle.
Information on the gross vehicle weight can be
found on the vehicle identification plate
(Y page
304).274
Tow-starting and towing away
Breakdown assistance

!
Secure the tow rope or tow bar to the tow-
ing eye or trailer tow hitch only. Otherwise,
the vehicle could become damaged.
! Do not use the towing eye for recovery,
this could damage the vehicle. If in doubt,
recover the vehicle with a crane.
! Drive slowly and smoothly when towing.
Excessive tractive power could otherwise
damage the vehicles.
! Shift the automatic transmission to posi-
tion i and do not open the driver's or front
passenger's door during towing. The auto-
matic transmission may otherwise shift to
position j, which could damage the trans-
mission.
! You may tow the vehicle for a maximum
distance of 30 miles (50 kilometers). A tow-
ing speed of
30 mph (50 km/h) must not be
exceeded.
For towing distances over 30 miles
(50 kilometers), the entire vehicle must be
raised and transported.
When towing away, you must observe the legal
requirements for the country in which you are
currently driving.
It is better to have the vehicle transported
than to have it towed.
Have the vehicle transported on a transporter
or trailer if it has transmission damage.
The automatic transmission must be in posi-
tion i when the vehicle is being towed away.
If the automatic transmission cannot be shif-
ted to position i, have the vehicle transpor-
ted on a transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key to position 2 in the
ignition lock.
R cannot shift the transmission to position i.
Before the vehicle is towed, switch off the
automatic locking feature (Y page 76). You could otherwise lock yourself out of the vehi-
cle when pushing or towing away the vehicle. Installing/removing the towing eye
The fixture for the front towing eye is located in
the bumper. The rear towing eye is located under the bumper.
If you tow or tow-start a vehicle, attach the
towing device to rear towing eye
;.
If your vehicle is equipped with a trailer tow
hitch, attach the towing device to the trailer
tow hitch (Y page

168).
Installing the front towing eye
X Take the towing eye and screwdriver from
the vehicle tool kit (Y page

270).
X Press the arrow on the cover : and remove
cover : from the opening.
You will see the fixture for the towing eye.
X Screw in the towing eye clockwise to the
stop.
X Insert the screwdriver into the towing eye
and tighten the towing eye.
X Stow the screwdriver in the vehicle tool kit
(Y page

270).
Removing the front towing eye
X Remove the screwdriver from the vehicle
tool kit

(Y page 270).
X Insert the screwdriver into the towing eye
and turn the screwdriver counter-clockwise. Tow-starting and towing away
275
Breakdown assistance Z

X
Unscrew the towing eye.
X Insert cover : with the lug at the top and
press it in at the bottom until it engages.
X Stow the towing eye and the screwdriver
with the vehicle tool kit (Y page
270).Towing with the rear axle raised
! Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
! The ignition must be switched off if the
vehicle is being towed with the front or rear
axle raised. Otherwise, ESP ®
may intervene
and damage the brake system.
X Switch on the hazard warning lamps
(Y page

101).
X Turn the front wheels to the straight-ahead
position.
X Release the parking brake.
X If necessary, turn the key in the ignition lock
to position g and remove the key from the
ignition lock.
X Take the key with you when leaving the vehi-
cle.
X Do not exceed the towing speed of 30 mph
(50 km/h

).
Please observe the important safety instruc-
tions when towing your vehicle with the rear
axle raised

(Y page 274). Towing the vehicle with both axles
on the ground
Important safety notes G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged.
There is a risk of an accident.
Always switch off the ignition when towing
the vehicle with a tow cable or a tow bar.
! Do not exceed the towing speed of
30 mph

(50 km/h). You could otherwise
damage the transmission. Please observe the important safety notes
before towing your vehicle

(Y page 274).
Towing vehicles with automatic trans-
mission X
Turn the key to position 2 in the ignition
lock.
X Depress the brake pedal and keep it
depressed.
X Shift the automatic transmission to position
i.
X Leave the key in position 2 in the ignition
lock.
X Switch on the hazard warning lamps
(Y page

101).
X Release the parking brake.
X Release the brake pedal.
X Do not exceed the towing speed of 30 mph
(50 km/h

). Recovering a vehicle that is stuck
! When recovering a vehicle that has
become stuck, pull it as smoothly and
evenly as possible. If the tractive power is
too high, the vehicles could be damaged.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck. Transporting the vehicle
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye or trailer tow hitch can be used
to pull the vehicle onto a trailer or transporter
if you wish to transport it. 276
Tow-starting and towing away
Breakdown assistance

X
Turn the key to position 2 in the ignition
lock.
X Shift the transmission to position i.
X Release the parking brake.
If the vehicle is loaded: X Shift the transmission to position j.
X Turn the key to position u in the ignition
lock and remove it.
X Make sure the parking brake is applied.
X Lash down the vehicle. Tow-starting (emergency engine
starting)
General notes !
Vehicles with automatic transmission must
not be tow-started. You could otherwise
damage the automatic transmission.
You can find information on jump-starting
under "Jump-starting“
(Y page 272).Electrical fuses
The fuse allocation chart and important safety
information on the fuses can be found in the
"Fuse allocation chart" supplement. Electrical fuses
277
Breakdown assistance Z

nificantly too low. The tire pressure monitor
is not malfunctioning.
R USA only: if the h warning lamp flashes
for
60 seconds and then remains lit con-
stantly, the tire pressure monitor is malfunc-
tioning.
The display also shows a message:
R on vehicles without steering wheel buttons
(Y page 207)
R on vehicles with steering wheel buttons
(Y page 224)
USA only: if the tire pressure monitor is mal-
functioning, it may be more than ten minutes
before the malfunction is shown. The h tire
pressure warning lamp flashes for 60 seconds
and then remains lit. When the malfunction
has been rectified, the h tire pressure
warning lamp goes out after a few minutes of
driving.
The tire pressure values indicated by the on-
board computer may differ from those meas-
ured at a gas station with a pressure gauge.
The tire pressures shown by the on-board
computer refer to those measured at sea level.
At high altitudes, the tire pressure values indi-
cated by a pressure gauge are higher than
those shown by the on-board computer. In this
case, do not reduce the tire pressures.
If radio transmitting equipment (e.g. wireless
headphones, two-way radios) is operated
inside the vehicle or in the vicinity of the vehi-
cle, this can interfere with the operation of the
tire pressure monitor.
Checking the tire pressure electroni-
cally on vehicles with steering wheel
buttons You can only check the tire pressure electroni-
cally on vehicles with steering wheel buttons.
Using the steering wheel buttons
X Turn the key to position 2 in the ignition
lock.
X Press the = or ; button to select the
Service menu.
X Use the 9 or : button to select
Tire Pressure.
X Press a to confirm.
The current tire pressure of each wheel is
shown in the display. If the vehicle has been parked for over
20 minutes
, the Tire pressure will be
displayed after driving a few minutes
message appears.
After a teach-in period, the tire pressure moni-
tor automatically detects new wheels or new
sensors. As long as a clear allocation of the
tire pressure value to the individual wheels is
not possible, the Tire Pressure Monitor
Active message is shown instead of the tire
pressure display. The tire pressures are
already being monitored.
Tire pressure monitor warning mes-
sages If the tire pressure monitor detects a loss in
pressure in one or more tires, a warning mes-
sage is shown in the display. The h warn-
ing lamp lights up.
Vehicles without steering wheel buttons
R If the Correct Tire Pressure message is
shown in the display, the tire pressure in at
least one tire is too low. The tire pressure
must be corrected at the next opportunity.
R If the Check Tire Pressure Soon mes-
sage is shown in the display, the tire pres-
sure in one or more tires has dropped signif-
icantly. The tires must be checked.
R If the Warning Tire Malfunc. message is
shown in the display, the tire pressure in
one or more tires has dropped suddenly.
The tires must be checked.
Vehicles with steering wheel buttons
R If the Adjust Tire Pressure message is
shown in the display, the tire pressure in at
least one tire is too low. The tire pressure
must be corrected at the next opportunity.
R If the Check Tires message is shown in the
display, the tire pressure in one or more
tires has dropped significantly. The tires
must be checked.
R If the Warning Tire Malfunction mes-
sage is shown in the display, the tire pres-
sure in one or more tires has dropped sud-
denly. The tires must be checked. Tire pressure
287
Wheels and tires Z