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2. Select the ‘Feedback settings’ tab on the touchscreen.
3. Press + to increase or — to decrease the voice volume levels.
How do I recover after accidental language re-set?
1. Press the MENU hard button on the navigation system.
2. Select the ‘Feedback settings’/Retour/Reaccion tab on the touchscreen.
3. Press the ‘English’/Anglais/Ingles button to reset language to English.
4. Press the ‘Spanish’/Espanol/Espanol button to reset language to
Spanish.
5. Press the ‘French’/Francais/Frances button to reset language to
French.
Or, you can also turn vehicle off to restart system. Then from the
DISCLAIMER screen, select the desired language before pressing ‘Agree’.
TROUBLESHOOTING
Symptoms Possible Cause Action
Focus Error System unable to play
reproduced disc.Contact your dealer.
Bad Disc Disc was inserted
upside down or the
system is unable to
read the information
in the disc.The mechanism will
automatically eject
disc.
Track Error The system is unable
to reproduce a corrupt
MP3 file.The system will skip
the corrupted track.
Invalid Disc Detected Dirty CD/DVD or
unsupported formatWipe the CD/DVD with
a dry, soft cloth from
the center to the outer
edge of the disc.
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Symptoms Possible Cause Action
Address not found/
Address range does
not exist. Show the
midpoint of the street?
(Popup window)The house number
entered is not
registered in the
database.Press NO and enter a
valid number for the
specified street, or
press YES to view the
middle point of the
street.
Navigation Fault. A
system fault has been
detected that may
cause the navigation
to perform abnormally.
Please contact your
dealership. (Popup
window)System hardware or
software errorContact your dealer.
Error. PINs did not
match. Please re-enter.
(Popup window)A different PIN was
entered to unlock the
system for valet mode.Press OK and try
entering PIN again. If
unable, contact your
dealer.
Invalid PIN. Please
Re-enter. (Popup
window)System does not
recognize PIN as valid.Press OK and enter
different PIN to lock
the system.
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PHONE DEPENDENT FEATURES
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
QUICK START — HOW TO GET GOING
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Pairing your phone through your navigation system
Note:This is a speed dependent feature and will not work if your
vehicle is traveling at speeds greater than 3 mph (5 km/h).
The first thing you will need to do to get going is to pair your
Bluetoothenabled cellular phone with SYNC.
1. Press the PHONE hard button on the navigation system.
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Making a call using your navigation system
Making a phone call using SYNCis easy.
Press PHONE and select from one of the following:
•Use the keypad on the ‘Phone’
tab to manually enter a phone
number and press SEND.
OR
•Select the ‘Phonebook’ tab (if the
desired number is saved in the
downloaded phone book
information).
•Use the quick sort buttons to
browse to the desired contact.
•Select the desired contact and
press
‘Dial’.
Note:This is a phone dependent feature.
OR
•Select the ‘Call History’ tab (if the
desired number is saved in the
downloaded call history
information).
•Select the desired contact and
press
‘Dial’.
Note:This is a phone dependent feature.
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Making a call using voice commands
1. Press
or VOICE. A tone will sound and the system will say “Main
menu”.
2. Say “Phone”.
3. When prompted, say, “Call <phone book contact name> or say “Dial”
and the desired number.
To erase the last spoken digit,say “Delete”.
To erase all spoken digits,say “Clear”.
4. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. SYNCwill attempt to connect to the desired number.
Note:Once the call is placed, it will be logged into your outgoing call
history folder.
USING PHONE FEATURES WITH YOUR NAVIGATION SYSTEM
While SYNChas a variety of features, many of them are dependent on
your phone’s functionality. To ensure that you have a compatible phone
or to check which features are compatible with SYNC, please check
your phone’s user guide and also visit www.SyncMyRide.com.
Hands-free calling is one of the main features of SYNC. SYNCworks in
conjunction with yourBluetoothenabled cellular phone and your
navigation system to offer many options. To access:
1. Press PHONE.
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2. On the phone screen you can
choose from:
•SEND:Press to receive an
incoming call, make an outgoing
call, or to redial.
•END:Press to end or ignore a
call.
•PRIVACY MODE:Press to
activate privacy mode. During an
active phone call with SYNC, you can choose to transfer the call to
yourBluetoothenabled cellular phone for a private conversation.
Note:This is a phone dependent feature.
•HOLD CALL:Press to put an active call on hold to have a private
conversation within your vehicle cabin. Press again to take off hold.
Note:This is a phone dependent feature.
•JOIN CALLS:Press to join two active calls.
Note:This is a phone dependent feature.
•Digit entry:Press the numbers to manually enter a phone number to
call.
•Signal/battery strength and roaming status
Note:This is a phone dependent feature.

: Press to see additional numbers or information (if available).

: ThisBluetoothicon illuminates when aBluetoothenabled phone
is connected to SYNC.
SAVING A CONTACT OR A PHONE NUMBER AS A QUICK DIAL
After you have connected yourBluetoothenabled cellular phone and
downloaded your phone book/call history, SYNCallows you to save 10
frequently called numbers for quick access.
1. Press PHONE on the navigation system.
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2. Select the ‘Phone Book’ or ‘Call
History’ tab.
3. Select the phone number or the
contact you wish to save to the
Quick Dial screen.
4. Press ‘Save’.
5. Select the Quick Dial location in
which you wish to store the contact.
6. Press ‘Set/Replace’ at the bottom
of the screen to save the contact’s
number to the chosen Quick Dial
location.
The system will confirm when the
number of the contact is
successfully stored.
USING THE PHONE BOOK FEATURE
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCenables you to view the contacts downloaded from your
Bluetoothenabled cellular phone. To access:
1. Press the PHONE hard button on the navigation system.
2. Select the ‘Phonebook’ tab to
access the phone numbers of the
contacts downloaded from your
Bluetoothenabled cellular phone.
Note:SYNCwill categorize your
contacts alphabetically in the Quick
Sort buttons on the right of the
screen. The buttons will be
highlighted if there are contacts
stored in that category. Press the
highlighted category to access those listings.
For your safety, while you are driving, SYNClimits the number of
viewable contacts. However, all contacts are always available through
voice commands.
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Note:If supported by your phone, SYNCwill assign location icons for
the numbers (i.e., cellular number, home number, work number).
USING YOUR CALL HISTORY
If yourBluetoothenabled cellular phone supports phone book/call
history downloads viaBluetooth,SYNCwill provide these numbers
sorted in the CALL HISTORY tab. If yourBluetoothenabled cellular
phone does NOT support phone book/call history downloads via
Bluetooth,then SYNCwill log all calls made through SYNCin the
CALL HISTORY tab.
1. Press PHONE on the navigation system.
2. Select the ‘Call History’ tab which
allows you to have quick access to
recent call activity.
Press OUTGOING to view your outgoing calls.
Press INCOMING to view your incoming calls.
Press MISSED to view your missed calls.
SYSTEM SETTINGS
SYNCallows you to connect, add, delete or set specified phones as a
favorite as well as change advanced settings.
To access:
1. Press the PHONE hard button on the navigation system.
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2. Select the ‘Settings’ tab and then
choose the desired device.
You can now choose from the
following options:
Connect
Add
Delete
Set as Fav (Favorite)
Advanced
Please refer to the following sections for more information on these
features.
Adding a new phone to SYNC
Note:This is a speed dependent feature. For your safety, this procedure
cannot be completed if the vehicle is traveling at speeds faster than
3 mph (5 km/h).
Note:SYNCcan store up to 12 previously paired phones.
This feature allows you to add (pair) a newBluetoothenabled phone to
SYNC. To access:
1. Press the PHONE hard button on the navigation system.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Add’.
4. When prompted on your phone’s display, enter the PIN provided by
SYNC.
Depending on your phone’s capability, you may be prompted with
additional options from your phone or SYNCsuch as downloading the
phone book/call history and setting a favorite.
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Connecting a previously paired phone to SYNC
1. Press the PHONE hard button on the navigation system.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select the desired device.
4. Select ‘Connect’.
SYNCwill confirm it is connecting
to the selected phone.
Note:When SYNCconnects the newly selected phone, it will
disconnect any previously connected phone.
Deleting a phone from SYNC
This feature allows you to delete a previously paired phone from SYNC.
Note:Deleting your phone will remove all information relevant to that
phone such as phone book/call history, text messages, etc.
1. Press the PHONE hard button on the navigation system.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select the desired phone.
4. Press ‘Delete’. The system will
ask you to confirm.
Setting a phone as your favorite
SYNCallows you to set a phone as your favorite. This will then be the
primary phone that SYNCreconnects to after each ignition cycle. To
access:
1. Press the PHONE hard button on the navigation system.
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