Ram ProMaster 2015 Owner's Manual

•Check the fluid levels of the coolant reservoir, brake
master cylinder, and power steering and fill as needed
• Check function of all interior and exterior lights
Required Maintenance Intervals
Refer to the maintenance schedules on the following
page for the required maintenance intervals.
At Every Oil Change Interval As Indicated By Oil Change Indicator System:
•Change oil and filter.
• Rotate the tires. Rotate at the first sign of irregu-
lar wear, even if it occurs before the oil indicator
system turns on.
• Inspect battery and clean and tighten terminals as
required.
At Every Oil Change Interval As Indicated By Oil
Change Indicator System:
•Inspect brake pads, shoes, rotors, drums, hoses
and park brake.
• Inspect engine cooling system protection and
hoses.
• Inspect exhaust system.
• Inspect engine air cleaner if using in dusty or
off-road conditions.
Maintenance Chart
Refer to the Maintenance Schedules on the following
pages for the required maintenance intervals.8
MAINTENANCE SCHEDULES 389

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Inspections
Inspect the CV joints. XX X X X
Inspect front suspension, tie rod
ends, boot seals, and replace if
necessary. XXX X X X X
Inspect the brake pads, replace
as necessary. XXX X X X X
390 MAINTENANCE SCHEDULES

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Maintenance
Replace engine air filter. XX X X X
Replace cabin/air conditioning
filter. XXX X X X X
Replace Brake Fluid every two
years XXX X X X X
Replace spark plugs. ** X
Flush and replace the engine
coolant at 10 years or 150,000
miles (240,000 km) whichever
comes first. XX
8
MAINTENANCE SCHEDULES 391

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Change automatic transmission
fluid and filter. XX
Inspect and replace PCV valve if
necessary. X
** The spark plug change interval is mileage based only,
yearly intervals do not apply.
392 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
8
MAINTENANCE SCHEDULES 393

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .......................397
▫ Prepare For The Appointment .............397
▫ Prepare A List ........................397
▫ Be Reasonable With Requests .............397
 IF YOU NEED ASSISTANCE ..............397
▫ FCA USA LLC Customer Center ...........398
▫ FCA Canada Inc. Customer Center .........398
▫ In Mexico Contact .....................398 ▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ...................399
▫ Service Contract ..................... .399
 WARRANTY INFORMATION .............400
 MOPAR®PARTS.......................400
 REPORTING SAFETY DEFECTS ............400
▫ In The 50 United States And Washington,
D.C. ...............................400
▫ In Canada .......................... .401
 PUBLICATION ORDER FORMS ............401
9

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................403
▫ Treadwear .......................... .403▫
Traction Grades .......................403
▫ Temperature Grades ....................404
396 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 397

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
398 IF YOU NEED CONSUMER ASSISTANCE