glove box TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

5Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
B
oth Toyo t a and your Toyo t a dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our rst priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyo t a Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyo t a’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyo t a dealership
A Toyo t a customer relations representative
will assist you in working with the dealership
to nd a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, To y o t a offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identication
numb er, the current mileage on your
To

yo t a and the names of your selling and
servicing dealerships.

6Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
California residents: To y o t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the To y o t a Customer Experience
Center at (800) 331-4331. Yo u may also
contact the CDSP directly at (888) 3 0 0 - 6 2 3 7.
Failure to use the CDSP may affect your
rights and remedies under C a l i f o r n i a ’s
“Lemon L aw s .”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyo t a Customer
Experience Center at (800) 331- 4331.

11Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTYInformal Dispute
Settlement Program
Toyo t a offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents : Toyo t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyo t a Customer Experience Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 3 0 0 - 6 2 3 7. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon L aw s .”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyo t a does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or tness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specic legal
rights. You may also have other rights that
vary from state to state.

17Yo u r Warranties in Detail
WARRANTY
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (o r, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VE HICLE LIMITED WARRANTY