TOYOTA VENZA 2016 Owners Manual

4113-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) 3
Interior features
What to do if... (Troubleshooting) If there is a problem with the hands-free system or a Bluetooth ®
device, first check the table below.
When using the hands-free system with a Bluetooth ®
deviceSymptom Likely cause Solution Page
Cellular
phone This
system
The hands-free
system or
Bluetooth ®

device does not
work. The connected
device may not
be a compati-
ble Bluetooth ®

cellular phone. For a list of spe-
cific devices
which opera-
tion has been
confirmed on
this system,
check with your
Toyota dealer
or the web-
site.
* 1
* 2

The Bluetooth
version of the
connected cel-
lular phone may
be older than
the specified
version. Use a cellular
phone with
Bluetooth ver-
sion 1.1 or
higher (recom-
mended:
Ver.3.0 + EDR
or higher).
* 2
P. 419

4123-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) When registering/connecting a cellular phone Symptom Likely cause Solution Page
Cellular
phone This
system
A cellular phone
cannot be regis-
tered. An incorrect
passcode was
entered on the
cellular phone. Enter the cor-
rect passcode
on the cellular
phone.
* 2

The registra-
tion operation
has not been
completed on
the cellular
phone side. Complete the
registration
operation on
the cellular
phone (approve
registration on
the phone).
* 2

Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone. Delete the
existing regis-
tration informa-
tion from both
this system and
the cellular
phone, then
register the cel-
lular phone you
wish to connect
to this system.
* 2
P. 369

4133-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) 3
Interior features Symptom Likely cause Solution Page
Cellular
phone This
system
A Bluetooth ®

connection can-
not be made. Another
Bluetooth ®

device is
already con-
nected. Manually con-
nect the cellu-
lar phone you
wish to use to
this system.  P. 371
Bluetooth ®

function is not
enabled on the
cellular phone. Enable the
Bluetooth ®

function on the
cellular phone.
* 2

Automatic
Bluetooth ®
con-
nection on this
system is set to
off. Set automatic
Bluetooth ®
con-
nection on this
system to on
when the
engine switch is
turned to the
“ACC” or “ON”
position (vehi-
cles without a
smart key sys-
tem) or ACCES-
SORY or
IGNITION ON
mode (vehicles
with a smart key
system).  P. 371

4143-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) When making/receiving a call Symptom Likely cause Solution Page
Cellular
phone This
system
“Please check
your device set-
tings.” mes-
sage is
displayed. Bluetooth ®

function is not
enabled on the
cellular phone. Enable the
Bluetooth ®

function on the
cellular phone.
* 2

Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone. Delete the
existing regis-
tration informa-
tion from both
this system and
the cellular
phone, then
register the cel-
lular phone you
wish to connect
to this system.
* 2
P. 369
Symptom Likely cause Solution Page
Cellular
phone This
system
A call cannot be
made/received. Your vehicle is
in a “Out of cel-
lular service
area. Please try
again later.”
area. Move to where
“Out of cellular
service area.
Please try again
later.” no longer
appears on the
display. 

4153-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) 3
Interior features When using the contact list Symptom Likely cause Solution Page
Cellular
phone This
system
Contact data
cannot be
transferred
manually/auto-
matically. The profile ver-
sion of the con-
nected cellular
phone may not
be compatible
with transfer-
ring contact
data. For a list of spe-
cific devices
which opera-
tion has been
confirmed on
this system,
check with your
Toyota dealer
or the web-
site.
* 1
* 2

Automatic con-
tact transfer
function on this
system is set to
off. Set automatic
contact transfer
function on this
system to on.  P. 399
Passcode has
not been
entered on the
cellular phone. Enter the pass-
code on the cel-
lular phone if
requested
(default pass-
code: 1234).
* 2

Transfer opera-
tion on the cel-
lular phone has
not completed. Complete trans-
fer operation on
the cellular
phone (approve
transfer opera-
tion on the
phone)
* 2

Contact data
cannot be
edited. Automatic con-
tact transfer
function on this
system is set to
on. Set automatic
contact transfer
function on this
system to off.  P. 399

4163-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) When using the Bluetooth ®
message function (if equipped)Symptom Likely cause Solution Page
Cellular
phone This
system
Messages can-
not be viewed. Message trans-
fer is not
enabled on the
cellular phone. Enable mes-
sage transfer
on the cellular
phone (approve
message trans-
fer on the
phone).
* 2

Automatic
transfer function
on this system
is set to off. Set automatic
transfer function
on this system
to on.  P. 408
New message
notifications are
not displayed. Notification of
SMS/MMS/e-
mail reception
on this system
is set to off. Set notification
of SMS/MMS/e-
mail reception
on this system
to on.
* 2
P. 408
Automatic mes-
sage transfer
function is not
enabled on the
cellular phone. Enable auto-
matic transfer
function on the
cellular phone.
* 2
P. 408

4173-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) 3
Interior features In other situations Symptom Likely cause Solution Page
Cellular
phone This
system
The Bluetooth ®

connection sta-
tus is displayed
at the top of the
screen each
time the engine
switch is turned
to the “ACC” or
“ON” position
(vehicles with-
out a smart key
system) or
ACCESSORY
or IGNITION
ON mode (vehi-
cles with a
smart key sys-
tem). Connection
confirmation
display on this
system is set to
on. To turn off the
display, set con-
nection confir-
mation display
on this system
to off.  P. 375

4183-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) * 1
: http://www.toyota.com/entune/
* 2
: For details, refer to the owner’s manual that came with the cellular phone. Symptom Likely cause Solution Page
Cellular
phone This
system
Even though all
conceivable
measures have
been taken, the
symptom sta-
tus does not
change. The cellular
phone is not
close enough to
this system. Bring the cellu-
lar phone closer
to this system. 
The cellular
phone is the
most likely
cause of the
symptom. Turn the cellular
phone off,
remove and
reinstall the bat-
tery pack, and
then restart the
cellular phone.
* 2

Enable the cel-
lular phone’s
Bluetooth ®
con-
nection.
* 2

Stop the cellular
phone’s secu-
rity software
and close all
applications.
* 2

Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its opera-
tion might affect
this system.
* 2


4193-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) 3
Interior features
Bluetooth ®■ When using the Bluetooth ®
audio system
● In the following conditions, the system may not function.
• If the portable audio player is turned off
• If the portable audio player is not connected
• If the portable audio player’s battery is low
● There may be a delay if a cellular phone connection is made during
Bluetooth ®
audio play.
● Depending on the type of portable audio player that is connected to the
system, operation may differ slightly and certain functions may not be
available.
■ When using the hands-free system
● The audio system is muted when making a call.
● If both parties speak at the same time, it may be difficult to hear.
● If the received call volume is overly loud, an echo may be heard.
If the Bluetooth ®
phone is too close to the system, quality of the sound
may deteriorate and connection status may deteriorate.
● In the following circumstances, it may be difficult to hear the other party:
• When driving on unpaved roads
• When driving at high speeds
• If a roof or window is open
• If the air conditioning is blowing directly on the microphone
• If there is interference from the network of the cellular phone

4203-2. Using the audio system (Entune Audio)
VENZA_OM_OM73030U_(U) ■ Conditions under which th e system will not operate
● If using a cellular phone that does not support Bluetooth ®
● If the cellular phone is turned off
● If you are outside of cellular phone service coverage
● If the cellular phone is not connected
● If the cellular phone’s battery is low
● When outgoing calls are controlled, due to heavy traffic on telephone
lines, etc.
● When the cellular phone itself cannot be used
● When transferring contact data from the cellular phone
■ Bluetooth ®
antenna
The antenna is built into the display.
If the portable audio player is behind the seat or in the glove box or console
box, or is touching or covered by metal objects, the connection status may
deteriorate.
If the cellular phone is behind the seat or in the console box, or touching or
covered by metal objects, the connection status may deteriorate.
■ Battery charge/signal status
● This display may not correspond exactly with the portable audio player or
cellular phone itself.
● This system does not have a charging function.
● The portable audio player or cellular phone battery will be depleted
quickly when the device is connected to Bluetooth ®
.