VOLKSWAGEN GOLF 2012 Owners Manual

Dispute
program. B
eca u
se each state has enacted specific provi­
sions as part of its owners are advised
t o research and the in their state.
a
mediation /arbitration program administered by the
of Better Business Bureaus Arlington, Virginia 22203).
BBB and Vol kswagen have been certi­fied by the Arbitration Certification Program of the Dep artment of Consumer Affairs.
we are to it, you may a with BBB within
six (6) months afte r the expi ration of the warr anty.
To a
1
a with BBB you have to provide your name and address , the
brand name and Ident ification Number and a stat ement of the na­
tu re of your or complaint. You be
asked to provide : th e appro ximate date of your ac­
quisition of th e the current age, the approx imate date and
and a state­
m ent of the you are seeking.
BBB
staff may try to mediat ion is not suc­or if you do not wish to part ic ipate in medi­
ation ,
is there may be a of 7 days if you did not first contact Volkswagen about your or a of up to ex­
pert or further investiga tion and r epo rt by BBB AU­
Yo u are re quired to use BBB be fore
assert ing in co urt any rights or remedies conferr ed by Code Section 1793.22. You are
not required to use BBB
Code Section 1793.2(d) requires
that, if Volkswagen or its representative is to conform to the ve­express warranty after a reason­number of attempts, Volkswagen may be re­
quired to o r repurchase the fornia
to its exp ress warranties if, within 18 months
from
occur s:
is driven AND the non­
conformity has bee n subject to repair two or more
times
by Volkswagen or its agents AND the buyer or has directly no tified Volkswagen of the
n eed for the repair of the nonconformity;
is out of serv ice by reason of the
rep air of non-conformities by Volkswagen or its
age nts for a cumulative
endar days after of the
B E THE
Volk swagen Group of America, Customer
of a nonco nformity , re pu rcha se or re ­of your under gen's written warranty or
Consumer Prot ection Inform ation

The following remedies may not be sought in BBB

Service Publications
Volkswagen
the se rvi ce
information about Volkswage n
may avoid costly future repai rs. bulletins
describe repairs ab out new or unex pected condi­
tions. d esc ribe improved re p ai r procedures
o r parts improvements . of this information can a
What you find on the website
Owner's
Most bulletins to condi tions affecting a small
number of Your or a
to your You ca n order Volkswage n
b ull etins, Volkswagen repa ir informa tio n and wagen Owner's Literatur e 24 Hour s 7 days a
week on the
Warranty
Warranty and Maintenance
and Navigation
Service Publications
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Tire Manufacturers
List of tire manufacturers for new
The Magnuson-Moss Warranty Federal Trade
Commission Improvement Act of 1975 and
of tire manufacturers
and addresses is being provided.
Tire Manufacturers
Dunlop Tire 1144 East Market 44316 1 (800)
Bridgestone I Firestone
TN 37214 1 (800 ) 356-4644
Goodyear Tire & Rubber
1 (800) 321-2136
USA Warranty and Maintenance
1800 Continental Blvd.
Charlotte ,
1 (800)847-3349
Michelin Tire Box 19001
Greenville,
1 (800) 847-3435
Pirelli Tires North America
06511 1 (800) 747-3554
Uniroyal Goodrich Tire Box 19001
1 (800 ) 521-9796
Han
kook Tires Corporate Headquarters 1450 Valley Road
Wayne , NJ 07470
1 (877) <3

Maintenance
Warranty voucher
Present this voucher to an authorized if war­
ran ty service is requ ired.
1 .
2.
3.
4.
1 .
2.
3.
4 .
The warranty period begins on the date the is purchaser or the or if th e in service as a
" demons trator" or
is serv ice.
Month Day
(to be in by authorized
o
z r
(/) C
X
VOLK SWAGEN, TPKE CT
Stamp of authorized er
M aintenance
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