towing BMW Z4M COUPE 2007 E86 Service and warranty information

Services...................................................... 25
Dispatch Service................................................25
Lock-Out.....................................................25
Towing Service..................................................25
Sign-and-Drive..................................................26
Emergency Valet service...........................................26
Personalized Trip Routing..........................................26
Trip Interruption Benefits...........................................26
Car Rental Discounts.............................................26
Exclusions.....................................................27
Summary of BMW Limited Warranties................................. 28
New Vehicle Limited Warranty - 2007 Models
(Valid only in the U.S.A. and Puerto Rico).............................. 29
Warrantor .....................................................29
Warranty Period.................................................29
Warranty Begins.................................................29
Warranty Coverage...............................................29
Safety Belt Warranty - Kansas.......................................29
Towing/Other Owner Benefits........................................29
Other Items....................................................29
General.......................................................30
Limited Warranty - Rust Perforation 2007 Models . . ....................... 31
Federal Emissions System Defect Warranty
(Valid only in the U.S.A. and Puerto Rico).............................. 32
What is not covered..............................................33
General.......................................................33
Federal Emissions Performance Warranty
(Valid only in the U.S.A. and Puerto Rico).............................. 34
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations................................ 36
Manufacturer’s Warranty Coverage:....................................36
Owner’s Warranty Responsibilities:....................................36
California Emission Control System Limited Warranty*..................... 37
What is not covered..............................................38
General.......................................................39
California Emission Warranty Parts List.................................39
Notice........................................................ 40
Tire Warranty Statement........................................... 40Page

Getting Started
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains the
24-hour toll-free number for Roadside
Assistance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on the
trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. Your date of
purchase and vehicle identification number (VIN)
are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it is
essential that you provide detailed and accurate
information to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom driver’s side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.8. A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will be
compensated up to $100 per incident. You, or
the person driving your vehicle, are responsible
for any expenses related to replacement keys.
Towing Service
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or
collision.
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If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest autho-
rized BMW center on the next business day.
If you request that the vehicle be taken to a loca-
tion other than the nearest authorized BMW cen-
ter, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of thenearestBMW
center.
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense of
the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures.All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be dishon-
ored and are subject to the full discretion of
BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted forpriorauthoriza-
tion, the maximum coverage for towing is
$100.00.
Sign-and-Drive
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
Emergency Valet service
Should there be a need beyond BMW Roadside
Assistance, Emergency Valet service will provide
a personal assistant who will help in every way to
get you to your final destination. Emergency Valet
service will help you locate a rental car or taxi
agency, hotel or even help procure airline
reservations.In event of an emergency, this service will assist
you in getting information out to the proper party
whether it’s business or personal. If unable to
contact, the message relay service will document
the information, and will make reasonable efforts
to deliver the message to the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of our
Roadside Assistance service representatives a
call, and we’ll provide you with detailed, easy to
read, computerized trip itinerary and companion
map package.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
•Breakdowns that are warranty related, and;
•Must occur in excess of 100 miles from the
driver’s residence, and;
•Repairs cannot be completed during normal
business hours on the same day of breakdown.
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an autho-
rized BMW center. Original receipts must accom-
pany all reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in mak-
ing all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and Enter-
prise car rental companies. Benefits may vary
with each company and location, and are subject
to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during res-
ervation and at the time of rental to secure your
discount.
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Exclusions
Specifically excluded from coverage are:
•Fines, taxes, or impound towing fees caused by
a violation of local or state law.
•Expenses related to hazardous weather condi-
tions (removal from snow, ice, etc.).
•Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Service provided by AAA and its affiliated clubs,
Heathrow, Florida 32746.
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
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New Vehicle Limited Warranty -
2007 Models (Valid only in the
U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2007 U.S. specification vehi-
cles distributed by BMW NA or sold through the
BMW NA European Delivery Program against
defects in materials or workmanship to the first
retail purchaser, and each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company vehi-
cle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the vehicle
must be brought, upon discovery of a defect in
material or workmanship, to the workshop of any
authorized BMW center, during normal business
hours. The BMW center will, without charge for
parts or labor, either repair or replace the defec-
tive part(s) using new or authorized remanufac-
tured parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA. Parts
for which replacements are made become the
property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years, unlim-
ited mileage from the date of purchase. In order
to be eligible for this coverage, the vehicle must
be a new car retailed in the State of Kansas and
the repair performed by an authorized BMW cen-
ter in Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is avail-
able to every BMW owner during the new vehicle
warranty period.
Roadside assistance and other owner benefits
are available by calling:
1 800 332-4269
For additional details on towing and other owner
benefits please refer to the BMW Roadside
Assistance section of this Statement (page 24).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or condi-
tions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint fin-
ish, drive belts, glass, and similar items, are
specifically limited to defects in material or
workmanship.
This warranty does not apply to the following:
Damage which results from negligence, improper
operation of the vehicle, improper repair, lack of
or improper maintenance, environmental influ-
ences, flood, accident or fire damage, road salt
corrosion, or use of improper or contaminated
fuel.
Maintenance services and parts when replaced
during maintenance such as spark plugs, lubri-
cants, fluids, engine tuneup parts, replacement
of filters, coolant, and refrigerant.
Failure to maintain the vehicle properly in accor-
dance with the instructions in the Owner’s Man-
ual or the Service section of this Statement, that
results in the failure of any part of the vehicle.
Failure to maintain the vehicle properly in accor-
dance with the instructions in the Owner’s Man-
ual or the Service section of this Statement, that
results in the failure of any part of the vehicle.
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