mileage BUICK LACROSSE 2011 Owner's Manual

Black plate (23,1)Buick LaCrosse Owner Manual - 2011
In Brief 1-23
indicator that the tire pressures are
getting low and the tires need to be
inflated to the proper pressure.
The TPMS does not replace normal
monthly tire maintenance. It is the
driver’s responsibility to maintain
correct tire pressures.
See Tire Pressure Monitor System
on page 10‑56.
Tire Sealant and
Compressor Kit
This vehicle may come with a jack
and spare tire or a tire sealant and
compressor kit. The kit can be used
to temporarily seal small punctures
in the tread area of the tire.
See Tire Sealant and Compressor
Kit on page 10‑72 for complete
operating information.
If the vehicle came with a jack and
spare tire, see If a Tire Goes Flat on
page 10‑70.
Engine Oil Life System
The engine oil life system calculates
engine oil life based on vehicle use
and displays the CHANGE ENGINE
OIL SOON message when it is time
to change the engine oil and filter.
The oil life system should be reset
to 100% only following an oil
change.
Resetting the Oil Life System
1. Turn the ignition to ON/RUN with the engine off.
2. Press the DIC menu button on the turn signal lever to enter
the Vehicle Information Menu.
Use the thumbwheel to scroll
through the menu items until you
reach REMAINING OIL LIFE.
3. Press the SET/CLR button to reset the oil life at 100%.
4. Turn the ignition to LOCK/OFF.
See Engine Oil Life System on
page 10‑13.
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving
tips to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate,
use cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.

Black plate (11,1)Buick LaCrosse Owner Manual - 2011
Instruments and Controls 5-11
Speedometer
The speedometer shows the
vehicle's speed in either kilometers
per hour (km/h) or miles per
hour (mph).
Odometer
The odometer shows how far the
vehicle has been driven, in either
kilometers or miles.
This vehicle has a tamper-resistant
odometer. If the vehicle needs a
new odometer installed, the new
one is set to the mileage of the old
odometer. If this is not possible, it is
set at zero and a label is put on the
driver door to show the old mileage
reading.
Tachometer
The tachometer displays the
engine speed in revolutions
per minute (rpm).
Notice:If the engine is operated
with the tachometer in the shaded
warning area, the vehicle could
be damaged, and the damages
would not be covered by the
vehicle warranty. Do not operate
the engine with the tachometer
in the shaded warning area.
Fuel Gauge
English

Black plate (5,1)Buick LaCrosse Owner Manual - 2011
Vehicle Care 10-5
This vehicle has an airbag system.
Before attempting to do your own
service work, seeServicing the
Airbag-Equipped Vehicle on
page 3‑41.
Keep a record with all parts receipts
and list the mileage and the date
of any service work performed.
See Maintenance Records on
page 11‑10.Hood
To open the hood, do the following:
1. Pull the interior hood release handle located to the left of
the steering column below
the instrument panel.
2. Push the secondary hoodrelease lever, located under
the center of the hood above
the grille, to the right to
disengage it.
3. Lift the hood.
Before closing the hood, make
sure all the filler caps are properly
secured. Pull the hood down and
close it firmly.

Black plate (13,1)Buick LaCrosse Owner Manual - 2011
Vehicle Care 10-13
Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil.
The recommended oils with the
dexos specification and displaying
the dexos certification mark are all
that is needed for good performance
and engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by
the vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on
your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags
containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.
Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the
oil from the filter before disposal.
Never dispose of oil by putting
it in the trash or pouring it on the
ground, into sewers, or into streams
or bodies of water. Recycle it by
taking it to a place that collects
used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably.
For the oil life system to work
properly, the system must be reset
every time the oil is changed.
When the system has calculated
that oil life has been diminished,
it indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on.

Black plate (2,1)Buick LaCrosse Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
call 1-800-521-7300. In Canada,
contact General Motors of Canada
Customer Communication Centre
at 1‐800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give
the inquiry prompt attention. Have
the following information available
to give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left
of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility.
That is why we suggest following
Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and the
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with
the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue
its participation in this program.

Black plate (4,1)Buick LaCrosse Owner Manual - 2011
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with
the transaction, sale, or usage
of the vehicle must be handled
by your dealer sales or service
departments. However, we
recognize that despite the good
intentions of all parties involved,
sometimes a misunderstanding
may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved
in a reasonable amount of time
by your dealer, please call the
General Motors Customer
Assistance Center (CAC) and
provide the following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.

Black plate (12,1)Buick LaCrosse Owner Manual - 2011
13-12 Customer Information
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead
of the dealer's shuttle service,
the expense must be supported
by original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect
actual costs and be supported by
original receipts. See the dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
The dealer may arrange to provide
you with a courtesy rental vehicle
or reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be available
at every dealer. Please contact
the dealer for specific information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
dealer personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and
to resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.