phone CADILLAC ESCALADE EXT 2004 2.G User Guide

How to Change the Video Format when in
the Auxiliary Mode
The auxiliary input video format is preset to NTSC. In
some countries, the video format may be in PAL system.
To change the video format, perform the following:
1. Press the display menu button.
2. Press the down arrow button to highlight the Video
Format option.
3. Press the enter button to select Video Format.
4. Press the right or left arrow button to select
the desired video format.
5. Press the enter button to accept the change.
Audio Output
Audio from the DVD player or auxiliary inputs may be
heard through the following possible sources:
·Wireless Headphones
·Vehicle Speakers
·Vehicle wired headphone jacks on the Rear Seat
Audio system (if equipped)
The RSE system will always transmit the audio signal
by infrared to the wireless headphones, if there is audio
available. See ªHeadphonesº previously for more
information.
The RSE system is capable of outputting audio to the
vehicle speakers by using the radio. The RSE
system may be selected as an audio source on the
radio if the RSE system power is on. Once the
RSE system is selected as an audio source on the radio
you may adjust the speaker volume on the radio. If
the RSE system power is not on, the RSE system will
not be an available source on the radio. Refer to
the radio information for the radio that your vehicle has
for more information.
The RSE system is capable of outputting audio to the
wired headphone jacks on the rear seat audio system
(if equipped).
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Problem Recommended Action
After stopping the player,
I push Play but
sometimes the DVD
starts where I left off and
sometimes at the
beginning.If the stop button was
pressed one time, the DVD
player will resume playing
where the DVD was
stopped. If the stop button
was pressed two times the
DVD player will begin to
play from the beginning of
the DVD.
The auxiliary source is
running but there is no
picture or sound.Check that the DVD
player is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
My disc is stuck in the
player. The Load/Eject
button does not work.Turn the DVD power off,
then on and press the
Load/Eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
disc and DVD player.Problem Recommended Action
Sometimes the wireless
headphone audio cuts
out or buzzes.Check for obstructions, low
batteries, reception range,
and interference from
cellular telephone towers
or by using your cellular
telephone in the vehicle.
Check that the
headphones are facing the
front of the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD player
is in DVD mode.
The audio/video skips
or jumps.The DVD or CD could be
dirty, scratched, or
damaged.
What is the best way to
clean the video screen?Wipe the video screen with
a damp, soft cloth.
The audio from the radio
for the Radio with
Six-Disc CD and XMŸ
has taken over the audio
from the DVD or CD
when using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.
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Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the audio sources: radio, CDs, or DVDs, depending
on your vehicles options. However, the rear seat
passengers can only control the music sources that the
front seat passengers are not listening to. For
example, rear seat passengers may listen to CDs or
DVDs through the headphones while the driver listens to
the radio through the front speakers. The rear seat
passengers have control of the volume for each set of
headphones. The front seat audio controls always
override the RSA controls.
Rear Seat Audio Controls
The following functions are controlled by the RSA
system buttons:
P(Power):Press this button to turn the rear seat
audio system on or off. The rear speakers will be muted
when the power is turned on unless your vehicle is
equipped with the Bose
žaudio system. You may
operate the rear seat audio functions even when the
primary radio power is off.
u(Volume):Turn the knob to increase or to decrease
volume. The left knob controls the left headphone and
the right knob controls the right headphone.
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Audio Steering Wheel Controls
You can control certain radio functions using the buttons
on your steering wheel.
g(OnStar/Voice Recognition):If your vehicle has
OnStarž, you can press this button to interact with
the OnStaržsystem. See the OnStaržmanual provided
with your vehicle for more information.
If your vehicle does not have OnStar
ž, pressing this
button will mute the audio system.
PROG (Program):Press this button to play a station
you have stored on the radio preset pushbuttons.
If a CD is playing in the CD changer, press this button
to go to the next available CD.
QSOURCER:Press this button to select FM1,
FM2, AM, or XM1 or XM2 (48 contiguous US states, if
equipped), or a CD. If a CD is loaded the CD symbol
will appear on the display.
QSEEKR:Press the up or the down arrow to go to
the next or to the previous radio station and stay
there.
If a CD is playing, press the up or the down arrow to
fast forward or reverse.
QVOLR(Volume):Press the up or the down arrow
to increase or to decrease volume.
DVD Distortion
You may experience audio distortion in the
IR headphones when operating cellular phones,
scanners, CB radios, Global Positioning
Systems (GPS)*, two-way radios, mobile fax, or walkie
talkies.
It may be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
* Excludes the OnStar
žSystem.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See
Safety Belts: They Are for
Everyone on page 1-8.
Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task Ð such as concentrating on a cellular
telephone call, reading, or reaching for something onthe ¯oor Ð makes proper defensive driving more
difficult and can even cause a collision, with resulting
injury. Ask a passenger to help do things like this, or
pull off the road in a safe place to do them yourself.
These simple defensive driving techniques could save
your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
·Judgment
·Muscular Coordination
·Vision
·Attentiveness.
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re¯ections
from trees, telephone poles or other vehicles, and
raindrops ªdimpleº the water's surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine's air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you can not avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through ¯owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
¯owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through ¯owing water.
Some Other Rainy Weather Tips
·Turn on your low-beam headlamps ± not just
your parking lamps ± to help make you more
visible to others.
·Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
·Have good tires with proper tread depth. SeeTires
on page 5-63
.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Service...........................................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Records.....................................................7-8Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-10
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

STEP THREE:Both General Motors and your dealer are
committed to making sure you are completely satis®ed
with your new vehicle. However, if you continue to remain
unsatis®ed after following the procedure outlined in Steps
One and Two, you should ®le with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center.
United States ± Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward eligible
aftermarket driver or
passenger adaptive
equipment you may
require for your vehicle
(hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle's eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
žcan be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge if
the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and
Canada.
7-5