ESP CHEVROLET CRUZE LIMITED 2016 2.G Warranty Guide

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
6 New Vehicle Limited Warranty
systems as well as any drive system
control module and/or module
programming.
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the
bumper-to-bumper warranty
coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the
bumper-to-bumper warranty
coverage, defective tires will be
replaced on a prorated adjustment
basis according to the following
mileage-based schedule:Mileage
Replacement Percentage Covered
by GM
0-12,000 100%
12,001-36,000 Sliding scale starting at 67% at
12,001, proportionately falling
(1.96%/1,000 miles) to 20% at
36,000 miles
36,001-50,000 20% (Buick and Cadillac Only)
36,001+ 0% (Chevrolet and GMC Only)
50,001+ 0% (Buick and Cadillac Only)

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
12 New Vehicle Limited Warranty
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss or
damage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versionsof external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Keyless Entry (or other remote
transmitter/receiver batteries)*
. Limited Slip Rear Axle Service
. Tire Rotation .
Wheel Alignment/Balance**
. Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
. Inconvenience
. Lodging, meals, or other travel
costs

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
New Vehicle Limited Warranty 13
.Loss of vehicle use
. Payment for loss of time or pay
. State or local taxes required on
warranty repairs
. Storage
Other Terms : This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state.
GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles. Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.* * Some states do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Chevrolet Volt, Spark EV, and
Malibu Hybrid
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, General
Motors will warrant certain
components for each Chevrolet Volt,
and Spark EV, and Malibu Hybrid for
8 years or 100,000 miles
(160 000 kilometers), whichever
comes first, from the original
in-service date of the vehicle,
against warrantable repairs to the
specific electric propulsion
components of the vehicle.
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty,
Maintenance and Owner Assistance
booklet, General Motors of CanadaLimited will warrant certain
components for Chevrolet Volt,
Spark EV, and Malibu Hybrid for
8 years or 100,000 miles
(160,000 kilometers), whichever
comes first, from the original
in-service date of the vehicle,
against warrantable repairs to the
specific electric propulsion
components of the vehicle.
This warranty is for the Chevrolet
Volt, Spark EV, and Malibu Hybrid
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this
Chevrolet Volt, Spark EV, and
Malibu Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
8 years or 160 000 kilometers
(100,000 miles) term. No
deductibles are associated with this
warranty.
This warranty is in addition to the
express conditions and warranties
described previously. The coverage
and benefits described under "New

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
20 Things to Know About the New Vehicle Limited Warranty
company, assembler, or equipment
installer is solely responsible for
warranties on the body or
equipment and any alterations to
any of the parts, components,
systems, or assemblies installed by
GM. Examples include, but are not
limited to, special body installations,
such as recreational vehicles, the
installation of any non-GM part,
cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of the
wheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
dealer facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspecteach vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
GM and GM dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this
vehicle, as manufactured by GM,
that this vehicle was designed, built,
and equipped to conform at the time
it left GM's control with all applicable
United States EPA Noise Control
Regulations.
This warranty covers this vehicle as
designed, built, and equipped by
GM, and is not limited to any
particular part, component,
or system of the vehicle
manufactured by GM. Defects in
design or assembly, or in any part,
component, or vehicle system as
manufactured by GM, which, at the
time it left GM's control, caused
noise emissions to exceed Federal
Standards, are covered by this
warranty for the life of the vehicle.

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
24 Emission Control Systems Warranty
.For 15 years or 150,000 miles,
whichever comes first for a
Partial Zero Emission
Vehicle (PZEV):
‐If any emission-related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your (PZEV)
Emission Control System
Defects Warranty.
* PZEV Hybrid Batteries and Hybrid
A/C compressor are covered for
10 years or 150,000 miles,
whichever comes first.
Any authorized Chevrolet dealer
will, as necessary under these
warranties, replace, repair, or adjust
to GM specifications any genuine
GM parts that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a
problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
As the vehicle owner, you should
also be aware that GM may deny
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-222-1020. Spark
EV call 855-4-SPARK-INFO
(855-477-2754 For Volt call
1-877-486-5846 (1-877-4-Volt Info)
or, in California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
Customer Satisfaction Procedure 31
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Chevrolet
Customer Assistance Center by
calling 1-800-222-1020. For Spark
EV call 855-4-SPARK-INFO
(855-477-2754). For Volt call 1-877-486-5846 (1-877-4-Volt Info).
In Canada, contact GM Customer
Care Center by calling
1-800-263-3777: English,
or 1-800-263-7854: French.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern. STEP THREE :
Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
38 Roadside Assistance Program
Chevrolet is proud to offer the
response, security, and convenience
of Chevrolet's 24-hour Roadside
Assistance Program. Coverage is
for the first 5 years or 60,000 miles
whichever comes first. Coverage for
2500 and 3500 series Heavy Duty
(HD) Pickups equipped with a 6.6L
Duramax, certain commercial fleet
and/or government fleet vehicles is
5 years or 100,000 miles, whichever
comes first. Please refer to your
Chevrolet dealer for details. Consult
your dealer or refer to the owner
manual for details. The Chevrolet
Roadside Assistance Center can be
reached by calling
1-800-CHEV-USA (243-8872),
Spark EV and Volt 1-888-811-1926.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.