CHEVROLET SILVERADO 2011 2.G Owners Manual

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-6
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN
is the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the inside of the glove
box, has the following information:
.Vehicle Identification
Number (VIN)
.Model designation
.Paint information
.Production options and special
equipment
Do not remove this label from the
vehicle.

Black plate (2,1)Chevrolet Silverado Owner Manual - 2011
12-2 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricantson page 11‑8for more information.
If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge
amount, see the refrigerant label located under the
hood. See your dealer for more information.
Cooling System 4.3L V6 1500 Series 15.6 L 16.5 qt
4.8L V8 1500 Series 16.0 L 16.9 qt
5.3L V8 1500 Series 16.0 L 16.9 qt
6.0L V8 2500 Series and 3500 Series 15.5 L 16.4 qt
6.2L V8 1500 Series 15.9 L 16.8 qt

Black plate (3,1)Chevrolet Silverado Owner Manual - 2011
Technical Data 12-3
ApplicationCapacities
Metric English
Engine Oil with Filter
4.3L V6 4.3 L 4.5 qt
4.8L V8; 5.3L V8; 6.0L V8; 6.2L V8 5.7 L 6.0 qt
Fuel Tank
1500 Series Standard and Short Box 98.4 L 26.0 gal
1500 Series Long Box 128.7 L 34.0 gal
2500 Series Standard Box 136.3 L 36.0 gal
2500 Series and 3500 Series Long Box 136.3 L 36.0 gal
3500 Series Chassis Cab 240.4 L 63.5 gal
3500 Chassis Cab –Front Tank 89.0 L 23.5 gal
3500 Chassis Cab –Rear Tank (if equipped) 151.4 L 40.0 gal
Transfer Case Fluid 1.5 L 1.6 qt

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
12-4 Technical Data
ApplicationCapacities
Metric English
Transmission Fluid - Automatic (Pan Removal and Filter Replacement)
4-Speed Transmission 4L60-E Electronic Transmission 4.7 L 5.0 qt
6-Speed Transmission 6L80-E 5.7 L 6.0 qt
6-Speed Transmission 6L90-E 6.0 L 6.3 qt
6-Speed Transmission Allison 7.0 L 7.4 qt
Transmission Fluid - Manual (Drain and Refill) 1500 Series 4.4 L 4.6 qt
3500 Series 3.5 L 3.7 qt
Wheel Nut Torque 190 Y140 ft lb
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Black plate (5,1)Chevrolet Silverado Owner Manual - 2011
Technical Data 12-5
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
4.3L V6 (LU3) XAutomatic 1.52 mm (0.060 in)
4.8L V8 (L20) AAutomatic 1.02 mm (0.040 in)
5.3L V8 FlexFuel with
Active Fuel Management™
(Iron Block) (LMG) 0
Automatic 1.02 mm (0.040 in)
5.3L V8 FlexFuel with Active
Fuel Management™(Aluminum
Block) (LC9) 3
Automatic 1.02 mm (0.040 in)
6.0L V8 (Iron Block) BAutomatic 1.02 mm (0.040 in)
6.0L V8 (Iron Block) (L96) GAutomatic 1.02 mm (0.040 in)
6.2L V8 FlexFuel
(Aluminum Block) (L9H) 2
Automatic 1.02 mm (0.040 in)

Black plate (6,1)Chevrolet Silverado Owner Manual - 2011
12-6 Technical Data
Engine Drive Belt Routing
V6 Engines
V8 Engines
If the vehicle has a diesel engine,
see the Duramax diesel supplement
for more information.
If the vehicle is a hybrid, see the
hybrid supplement for more
information.

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-14Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service, or parts manager,
contact the owner of the dealership
or the general manager.

Black plate (2,1)Chevrolet Silverado Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance representative:
.Vehicle Identification Number
(VIN). This is available from
the vehicle registration or title,
or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue
its participation in this program.

Black plate (3,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware
of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or
call the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with your new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of your
vehicle must be handled by your
dealer sales or service departments.

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
13-4 Customer Information
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
Step One
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
Step Two
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.Step Three
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See
Customer Assistance Offices
(United States and Canada)
on
page 13‑4or Customer Assistance
Offices (Mexico)on page 13‑5for
more information.
Customer Assistance
Offices (United States
and Canada)
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872