mileage CHEVROLET VENTURE 2003 1.G Owners Manual

Speedometer and Odometer
Your speedometer lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your odometer shows how far your vehicle has
been driven, in either miles (used in the United States)
or kilometers (used in Canada).
Your vehicle has a tamper-resistant odometer.
You may wonder what happens if your vehicle needs a
new odometer installed. If the new one can be set to
the mileage total of the old odometer, then that will
be done. If it can't, then it's set at zero and a label must
be put on the driver's door to show the old mileage
reading when the new odometer was installed.
Dual Trip Odometers
In addition to the standard odometer, the cluster can
also display two separate trip odometers (designated by
the letter A or B in the display window) as well as
your vehicle's Engine Oil Life (designated by the word
OIL in the display window). The display can be
toggled between the odometer, the trip odometers and
engine oil life by quickly pressing and releasing the
trip/reset button located to the right of the temperature
gage. The display toggles once each time the trip/reset
button is pressed for less than 1.5 seconds. The
display toggles in the following sequence: Odometer -
Trip Odometer A - Trip Odometer B - Engine Oil Life. If
the engine oil life is left on the display, it will
automatically toggle back to the odometer after about
15 seconds. Each of the two trip odometers can be used
to keep track of different trip distances (for example,
the mileage of a long trip and the mileage driven on the
current tank of fuel). The trip odometers will continue
to keep track of miles (kilometers) driven even if they are
not currently displayed. To reset the odometer to
zero (0), press and hold the trip/reset button for at least
1.5 seconds, but less than three seconds. Only the
trip odometer that is showing in the display will be reset.
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Retro-Active Reset
Each of the two trip odometers has a feature called
retro-active reset. This feature can be used to set either
(or both) trip odometer(s) to the number of miles
(kilometers) driven since the ignition was last turned on.
This can be used if you forget to reset your trip
odometer at the beginning of a trip. To use the
retro-active reset feature, press and hold the trip/reset
button for at least three seconds. The trip odometer
will then display the number of miles (kilometers) driven
since the ignition was last turned on and you began
driving. (If you use the retro-active reset feature
after you have started the vehicle, but before you begin
moving, the display will show the number of miles
(kilometers) you drove during the last ignition cycle.)
Once you begin driving, the trip odometer will
accumulate mileage. For example, if you have driven
5.0 miles (8.0 km) since you started your vehicle,
and then activate the retro-active reset feature, the
display will show 5.0 miles (8.0 km). As you drive, the
display will then increase to 5.1 miles (8.2 km), 5.2 miles
(8.4 km), etc. Only the trip odometer that is displayed
will be affected by the retro-active reset so that both trip
odometers can be used separately.
Tachometer
Your vehicle may have a tachometer that displays the
engine speed in revolutions per minute (rpm).
Notice:If you operate the engine with the
tachometer in the shaded warning area, your vehicle
could be damaged, and the damages would not
be covered by your warranty. Do not operate
the engine with the tachometer in the shaded
warning area.
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Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you will go to your dealer
for all your service needs. You will get genuine GM parts
and GM-trained and supported service people.
We hope you will want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you
will want to use the proper service manual. It tells
you much more about how to service your vehicle than
this manual can. To order the proper service manual,
see
Service Publications Ordering Information on
page 7-10.
Your vehicle has an air bag system. Before attempting
to do your own service work, see
Servicing Your Air
Bag-Equipped Vehicle on page 1-102.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. See
Part E: Maintenance Record on page 6-19.
{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
·Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
CAUTION: (Continued)
5-3

As in the chart shown previously, SAE 5W-30 is the
only viscosity grade recommended for your vehicle. You
should look for and use only oils which have the API
Starburst symbol and which are also identi®ed as
SAE 5W-30. If you cannot ®nd such SAE 5W-30 oils,
you can use an SAE 10W-30 oil which has the API
Starburst symbol, if it's going to be 0ÉF (-18ÉC)
or above. Do not use other viscosity grade oils, such as
SAE 10W-40 or SAE 20W-50 under any conditions.
Notice:Use only engine oil with the American
Petroleum Institute Certi®ed For Gasoline Engines
starburst symbol. Failure to use the recommended
oil can result in engine damage not covered by
your warranty.
GM Goodwrench
žoil meets all the requirements for
your vehicle.
If you are in an area of extreme cold, where the
temperature falls below-20ÉF (-29ÉC), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Don't add anything to your oil. The recommended oils
with the starburst symbol are all you will need for
good performance and engine protection.
When to Change Engine Oil
(GM Oil Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil and ®lter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A change engine oil message will come on.
Change your oil as soon as possible within the next
two times you stop for fuel. It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for over
a year. However, your engine oil and ®lter must be
changed at least once a year and at this time the system
must be reset. Your dealer has GM-trained service
people who will perform this work using genuine GM
parts and reset the system. It is also important to check
your oil regularly and keep it at the proper level.
If the system is ever reset accidentally, you must change
your oil at 3,000 miles (5 000 km) since your last oil
change. Remember to reset the oil life system whenever
the oil is changed.
5-17

Part A: Scheduled Maintenance
Services
This part contains engine oil and chassis lubrication
scheduled maintenance which explains the engine oil life
system and how it indicates when to change the
engine oil and ®lter. Lubricate chassis components with
each oil change. Also, listed are scheduled maintenance
services which are to be performed at the mileage
intervals speci®ed.
Using Your Maintenance Schedule
We at General Motors want to help you to keep
your vehicle in good working condition. But we don't
know exactly how you'll drive it. You may drive
short distances only a few times a week. Or you may
drive long distances all the time in very hot, dusty
weather. You may use your vehicle in making deliveries.
Or you may drive it to work, to do errands or in many
other ways.
Because of all the different ways people use their
vehicles, maintenance needs vary. You may need more
frequent checks and replacements. So please read
the following and note how you drive. If you have any
questions on how to keep your vehicle in good condition,
see your dealer.This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs,
you'll know that GM-trained and supported service
people will perform the work using GM parts.
The proper ¯uids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
them. All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
·carry passengers and cargo within recommended
limits. You will ®nd these limits on your vehicle's
Certi®cation/Tire label. See
Loading Your Vehicle on
page 4-34.
·are driven on reasonable road surfaces within
driving limits.
·use the recommended fuel. SeeGasoline Octane
on page 5-4
.
6-4

Engine Oil and Chassis Lubrication
Scheduled Maintenance
Change engine oil and ®lter as indicated by the GM
Oil Life System (or every 12 months, whichever
occurs ®rst). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil and ®lter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A change engine oil message will come on.
Change your oil as soon as possible within the next
two times you stop for fuel. It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for over
a year. However, your engine oil and ®lter must be
changed at least once a year and at this time the system
must be reset. Your dealer has GM-trained service
people who will perform this work using genuine GM
parts and reset the system.It is also important to check your oil regularly and keep
it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See
Engine Oil on
page 5-13for information on resetting the system.
An Emission Control Service.
Lubricate chassis components with each engine oil
and ®lter change.
Lubricate the suspension, steering linkage, transaxle
shift linkage and the underbody contact points and
linkage.
See the mileage intervals following for additional
services that may be performed with an engine oil
change and chassis lubrication. After the services are
performed, record the date, odometer reading and
who performed the service on the maintenance record
pages in Part E of this schedule.
6-6

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One ®rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis®ed with your new vehicle. However, if you continue
to remain unsatis®ed after following the procedure
outlined in Steps One and Two, you should ®le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Basic CareandCourtesy Careare not part of
or included in the coverage provided by the New
Vehicle Limited Warranty. Chevrolet reserves the right
to modify or discontinue
Basic CareandCourtesy
Careat any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor;
·Vehicle Identi®cation Number (VIN)
·License plate number
·Vehicle color
·Vehicle location
·Telephone number where you can be reached
·Vehicle mileage
·Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exempli®ed quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
7-7

Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve day maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8