repair CHEVROLET VOLT 2017 2.G Service Manual

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
Customer Information 341
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 341
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 343
Customer Assistance for Text Telephone (TTY) Users . . . . . 344
Online Owner Center . . . . . . . . . 344
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 345
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 345
Scheduling Service Appointments . . . . . . . . . . . . . . . 347
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 347
Collision Damage Repair . . . . . 348
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 350
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 352
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 353
Event Data Recorders . . . . . . . . 353
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 354
Infotainment System . . . . . . . . . . 354
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
342 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877-486-5846. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600 , Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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346 Customer Information
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest certified Volt or ELR
dealer for warranty service, or if
the vehicle was in a crash and
cannot be driven. Assistance is
not given when the vehicle is
stuck in the sand, mud, or snow.
Emergency towing may be
covered during the Extended
Vehicle (EV) warranty. .
Flat Tire Change: Service to
change a flat tire with the tire
sealant and compressor kit.
If the tire has been separated
from the wheel, has damaged
sidewalls, or has a large
puncture, the tire is too severely
damaged for the tire sealant and
compressor kit to be effective
and the vehicle will have to be
towed. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to Canadian
Vehicles
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km (93 mi) from where the
trip was started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.

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Customer Information 347
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner's responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), and
extended powertrain in both the
U.S. and Canada.Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
348 Customer Information
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the properequipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
Customer Information 349
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repaircenter that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original EquipmentManufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0345.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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350 Customer Information
.Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
In a crash, the sensing system may
shut down the high voltage system.
See Battery - North America 0256
for important safety information.
If an airbag has inflated, see What
Will You See after an Airbag
Inflates? 068.
If the vehicle is damaged from a
crash, flood, fire, or other event it
may be necessary to have the
vehicle inspected. SeeBattery -
North America 0256 andHigh
Voltage Safety Information 019 for
important safety information.Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost. If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engine, electric drive unit, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
366 Index
Automatic (cont'd)Forward Braking . . . . . . . . . . . . . . 210
Headlamp System . . . . . . . . . . . . 151
B
Battery . . . . . . . . . . . . . . . . . . . . . . . . . 105
Power Protection . . . . . . . . . . . . . 155
Battery - North America . . . . 256, 305
Battery and Charging Messages. . . . . . . . . . . . . . . . . . . . . 132
Battery Gauge High Voltage . . . . . . . . . . . . . . . . . . 105
Blade Replacement, Wiper . . . . . 258
Brake Parking, Electric . . . . . . . . . . . . . . 188
System Warning Light . . . . . . . . . 111
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 254 Antilock . . . . . . . . . . . . . . . . . . . . . . . 188
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Regenerative Braking . . . . . . . . . 190
System Messages . . . . . . . . . . . . 133
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 166 Automatic Forward . . . . . . . . . . . 210
Break-In, New Vehicle . . . . . . . . . . 175
Bulb Replacement . . . . . . . . . . . . . . 262
Halogen Bulbs . . . . . . . . . . . . . . . . 260
Headlamp Aiming . . . . . . . . . . . . . 259
Headlamps . . . . . . . . . . . . . . . . . . . 260
License Plate Lamps . . . . . . . . . 261 Bulb Replacement (cont'd)
Taillamps . . . . . . . . . . . . . . . . . . . . . 261
Buying New Tires . . . . . . . . . . . . . . . 286
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 98
California Fuel Requirements . . . . . . . . . . . 230
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 236
California Proposition
65 Warning . . . . . . . . . .236, 256, 305
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 338
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 185
Hatch . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Winter Driving . . . . . . . . . . . . . . . . 170
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . . 94
Chains, Tire . . . . . . . . . . . . . . . . . . . . 291
Charge Cord . . . . . . . . . . . . . . . . . . . . 222
Charging Delay Override . . . . . . . . . . . . . . . 217
Electrical Requirements . . . . . . 229 Charging (cont'd)
Plug-In . . . . . . . . . . . . . . . . . . . . . . . 215
Programmable . . . . . . . . . . . . . . . . .119
Utility Interruption . . . . . . . . . . . . . 228
Wireless . . . . . . . . . . . . . . . . . . . . . . . . 99
Charging Status Screens . . . . . . . 217
Charging System Light . . . . . . . . . 109
Check Malfunction Indicator
Engine Light . . . . . . . . . . . . . . . . 109
Child Restraints Infants and Young Children . . . . . 77
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 82
Older Children . . . . . . . . . . . . . . . . . . 75
Securing . . . . . . . . . . . . . . . . . . . . 88, 90
Systems . . . . . . . . . . . . . . . . . . . . . . . . 79
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 314
Interior Care . . . . . . . . . . . . . . . . . . 319
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . 157
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . 101
Collision Damage Repair . . . . . . . 348
Compact Spare Tire . . . . . . . . . . . . 304
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 93

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Index 367
Compass . . . . . . . . . . . . . . . . . . . . . . . . 98Messages . . . . . . . . . . . . . . . . . . . . 133
Compressor Kit, Tire Sealant . . . 293
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 357
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 166
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 250
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .114
Cooling System . . . . . . . . . . . . 248, 249 Engine Messages . . . . . . . . . . . . 134
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 347
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Cruise Control . . . . . . . . . . . . . . . . . . 194
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Messages . . . . . . . . . . . . . . . . . . . . 133
Cruise Control, Adaptive . . . . . . . . 196
Customer Assistance . . . . . . . . . . . 344 Offices . . . . . . . . . . . . . . . . . . . . . . . . 343
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 344 Customer Information
Service Publications
Ordering Information . . . . . . . . 350
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 341
D
Damage Repair, Collision . . . . . . . 348
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 354
OnStar . . . . . . . . . . . . . . . . . . . . . . . 354
Data Recorders, Event . . . . . . . . . 353
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 151
Defensive Driving . . . . . . . . . . . . . . . 166
Delayed Charging Override . . . . . 217
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 359
Distracted Driving . . . . . . . . . . . . . . . 165
Dome Lamps . . . . . . . . . . . . . . . . . . . 154
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . .117
Ajar Messages . . . . . . . . . . . . . . . 133
Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 340 Drive Unit
Electric . . . . . . . . . . . . . . . . . . . . . . . 186
Driver Assistance Systems . . . . . 203
Driver Efficiency Gauge . . . . . . . . 106
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 130
Driver Mode Control . . . . . . . . . . . . 193
Driver Selected Operating
Modes . . . . . . . . . . . . . . . . . . . . . . . . 181
Driving Assistance Systems . . . . . . . . . . 208
Defensive . . . . . . . . . . . . . . . . . . . . . 166
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 166
Hill and Mountain Roads . . . . . . 169
If the Vehicle is Stuck . . . . . . . . . 171
Loss of Control . . . . . . . . . . . . . . . 168
Off-Road Recovery . . . . . . . . . . . 167
Vehicle Load Limits . . . . . . . . . . . 171
Wet Roads . . . . . . . . . . . . . . . . . . . 168
Winter . . . . . . . . . . . . . . . . . . . . . . . . 170
Driving for Better Energy
Efficiency . . . . . . . . . . . . . . . . . . . . . . 26
E
Electric Drive Unit . . . . . . . . . . . . . . 186
Electric Drive Unit Messages . . . 134
Electric Drive Unit Shift LockControl Function Check . . . . . . . 258
Electric Mode . . . . . . . . . . . . . . . . . . . 180