ESP CHRYSLER TOWN AND COUNTRY 2008 5.G Warranty Booklet
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TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional
service contracts that apply to your new vehicle. It explains exactly what’s covered,
how long each warranty lasts, and what you must do to keep the warranties in force.
Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, DaimlerChrysler Retailer means any authorized retailer who sells and services
Chrysler, Jeep or Dodge vehicles.
DaimlerChrysler andDaimlerChrysler Canada mean DaimlerChrysler Canada Inc.
DaimlerChrysler parts mean Moparor Autoparbrand parts designed for Chrysler, Jeep or
Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary of
DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation used under licence by
DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation. Autopar is a
registered trademark of DaimlerChrysler Canada Inc.
Warranty Information ...............4
Your rights and responsibilities .........4
About your warranties ...............6
3/60 Basic Warranty ................7
5/100 Powertrain Warranty ............8
Corrosion Warranty ................9
Emission Warranties ...............10
What is not covered ...............12
How to get service ................15
Other things you should know .........16
Customer Assistance ...............18
5/100 Roadside Assistance Program .....20
Optional Service Contracts ...........24
Maintenance Service Schedule Coupons
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YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you. The limited warranties in this booklet are the only express warranties made
by DaimlerChrysler Canada Inc. applicable to this vehicle. Any implied
warranty or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
DaimlerChrysler Canada Inc. shall not be liable for commercial loss,
special or consequential damages resulting from breach of these written
warranties or of any implied warranty or condition.
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. DaimlerChrysler
Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. DaimlerChrysler Canada Retailers have unique
diagnostic computers and electronic and mechanical tools, specially
YOUR RIGHTS AND RESPONSIBILITIES
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designed to service our cars and trucks, and we provide special technical
training so their technicians can render the skilled care your vehicle needs.
Warranty service must be done by an authorized Chrysler or Dodge
Retailer. We recommend that you return to your selling retailer for this
service; however, you may request warranty service for your vehicle from
any DaimlerChrysler Retailer. See How to get serviceon page 15.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to
notify owners if the correction of a safety-related defect becomes neces-
sary. If you change your name or address, or if you are a subsequent owner
of this vehicle, please use the yellow Name or Address Change Card,
found in the glovebox packet, to report the change to DaimlerChrysler
Canada. If the card is missing, ask your retailer for one or Update Your
Personal Information in the Owner’s Section at www.chrysler.ca or at
YOUR RIGHTS AND RESPONSIBILITIES
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OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most
new vehicles, to cover repair costs beyond your vehicle’s warranty.
Protection is available for almost every operating part of your vehicle, and
at reasonable cost.
DaimlerChrysler Canada stands fully behind its service contracts. Be sure
that the contract you buy is a genuine DaimlerChryslerService Contract.
We are notresponsible for other companies’ contracts. See page 24 for
details on available service contracts.
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
DaimlerChrysler Canada and its retailers reserve the right to make changes
in vehicles built and/or sold at any time without incurring any obligations
to make the same or similar changes on vehicles which were built and/or
To reduce the amount of time your vehicle is out of service due to repairs,
DaimlerChrysler may offer exchange service on some parts. Mopar or
Autopar brand exchange parts may be new, remanufactured, recondi-
tioned or repaired, but all meet DaimlerChrysler standards and are
warranted the same as new parts. Examples of parts that may be serviced
by exchange include engines, transmissions, instrument clusters, radios,
tape and CD players, speedometers and various electronic modules.
OTHER THINGS YOU SHOULD KNOW
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5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2008 vehicles which have a 3-year or 60,000-kilometreBasic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for years or 100,000
kilometres, whichever occurs first, from the vehicle’s warranty start date.
Vehicles placed in police, taxi, limousine, postal or ambulance service and
all SRT vehicles, are covered for roadside assistance for 3 years or 60,000
kilometres only (whichever occurs first). Roadside Assistance service will
be provided to the owner or driver of an eligible vehicle. •
NEED A TOW? If your vehicle cannot be driven because of mechanical
breakdown, it will be towed to the nearest authorized DaimlerChrysler
Canada Retailer which services your brand of vehicle (or to the
DaimlerChrysler Canada Retailer of your choice, provided it is within a
35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start, your
vehicle will be towed to the nearest DaimlerChrysler Retailer (or to the
DaimlerChrysler Retailer of your choice provided it is within a 35-
kilometre distance of the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
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•FLAT TIRE? If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read About Roadside Assistance (page 22) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States: 1-800-363-4869 (this number does not ring at DaimlerChrysler
Canada). Please identify yourself DaimlerChrysler vehicle owner and be
ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres) ❏
The location of your vehicle and the phone number where you can
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or
100,000 kilometres (or at3 years or 60,000 kilometres, if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
Program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
* See page 10.
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ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a
warranty, but the coverage is concurrent with the Basic and Powertrain
Covered service must be provided in Canada or Continental United States
and is limited to plated and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging, auto
cross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs. The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any
incidental or consequential damages
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your vehicle,
rental cars, fuel, telephone, travel or lodging, loss of personal or commer-
cial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of DaimlerChrysler Canada. Any loss or damage to your vehicle or
personal property resulting from providing roadside service is the respon-
sibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
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PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by DaimlerChrysler, as
submitted by your selling retailer, you will be mailed a personalized
welcome letter confirming your entitlement to the benefits of the contract
you purchased, a member’s card and the Terms and Conditions outline.
This will identify you and your vehicle to any DaimlerChrysler Retailer in
Canada, or the United States, as being eligible for plan services for the
period of the terms selected. The member’s card is to be presented to the
retailer when requesting plan services.
The owner’s responsibility is to properly operate, care for and maintain the
vehicle as prescribed in the Owner’s Manual supplied by DaimlerChrysler
with each new vehicle and herein.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service, you
may request plan service from any DaimlerChrysler Retailer in the United
States or Canada. If you are unable to obtain plan service from an
authorized retailer, you can call the toll-free number to receive service
DaimlerChrysler Canada stands fully behind its service contracts. Be
sure that the contract you buy is a genuine DaimlerChrysler Service
Contract. We are not responsible for other companies’ contracts.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS