maintenance CHRYSLER TOWN AND COUNTRY 2013 5.G Warranty Booklet

Warranty
InformatIon
maIntenance
ServIce
Schedule
VEUILLEZ PRÉSENTER CE LIVRET DE GARANTIE AU CONSEILLER TECHNIQUE AVANT DE FAIRE EFFECTUER
UN ENTRETIEN POUR VOUS ASSURER QUE VOTRE LIVRET D’ENTRETIEN EST SIGNÉ ET DATÉ.
PLEASE PRESENT THIS BOOKLET TO THE SERVICE REPRESENTATIVE PRIOR TO HAVING
MAINTENANCE SERVICE PERFORMED TO ENSURE YOUR MAINTENANCE LOG IS SIGNED AND DATED
renSeIGneMentS
Sur la GarantIe
ProGramMe
d’entretIen
2013
Chrysler Canada, Inc.
MINIVANS
Chrysler/Dodge/Ram
SV13RT-B-120A
2013
Chrysler Canada, Inc.
MINI-fouRgoNNeTTeS
Chrysler/Dodge/Ram
SV13RT-B-120A
1135748-Chrysler_Dodge_Ram-Minivans-EN_FC-WML.indd 14/30/12 4:57 PM

Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
•Name and address changes.................................................page 3
•How to get service........................................................ page 8
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service Schedule Book to keep
a written record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate number and odometer reading.
•Tell us where you are and the number from which you are calling.
See page 10 for details.

TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts
that apply to your new vehicle. It explains exactly what’s covered, how long each warranty lasts, and
what you must do to keep the warranties in force. Please read the warranties and other information
in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet,Chrysler Retailermeans any authorized retailer who sells and services
Chrysler, Jeep
or Dodge vehicles.
ChryslerandChrysler Canadamean Chrysler Canada Inc.
Chrysler partsmean Mopar
or Autopar™ brand parts designed for Chrysler, Jeepand Dodge
vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned subsidiary of
Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC used under licence by
Chrysler Canada Inc. Mopar is a registered trademark of Chrysler Group LLC. Autopar is a registered
trademark of Chrysler Canada Inc.
CONTENTS
Privacy Statement..........................................2
Warranty Information.......................................3
Your rights and responsibilities.................................3
About your warranties.......................................3
3/60 Basic Warranty........................................4
5/100 Powertrain Warranty....................................4
Corrosion Warranty........................................5
Emission Warranties ........................................5
What is not covered........................................6
How to get service.........................................8
Other things you should know..................................8
Customer Assistance........................................9
Arbitration.............................................10
5/100 Roadside Assistance Program..............................10
Optional Service Contracts...................................12
Maintenance Service Schedule.................................15
1

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by Chrysler Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or consequential damages
resulting from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommendthat you return to your selling retailer for all service, both during and after
the warranty periods. Chrysler Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
Chrysler Canada Retailers have unique diagnostic computers and electronic and mechanical tools,
specially designed to service our cars and trucks, and we provide special technical training so their
technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge Retailer. We recommend that you
return to your selling retailer for this service; however, you may request warranty service for your
vehicle from any Chrysler Retailer. See“How to get service”on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the Chrysler Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized Chrysler
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’swarranty
start date,which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler parts and equipment (that is,
Chrysler parts or equipment installed by Chrysler or by the selling retailer before the vehicle was
delivered to the first owner), if the repairs were necessary because of a defect in material or
workmanship. Covered repairs will be done without charge, using new or remanufactured Chrysler
parts (see page 9).
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•All-Wheel Drive (AWD)(If equipped)- Power transfer unit and all internal parts; driveshaft and
axle shaft assemblies; constant velocity joints and boots; axle housing and all internal parts;
differential carrier assembly and all internal parts; output ball bearing; output flange; end cover;
viscous converter clutch; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim;
seals and gaskets for these parts only.
CORROSION WARRANTY
For 3 years, regardless of distance driven,your Corrosion Warranty covers any body sheet metal
panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused by corrosion up to5 years or 160,000
kilometres,whichever occurs first. An outer body panel is a sheet metal panel which can be seen
while walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a hole develops, this warranty
will not cover the repair.
EMISSION WARRANTIES
Chrysler Canada warrants that your new vehicle was designed, built and equipped to conform at the
time of sale with applicable federal and provincial emissions standards, and that the vehicle is, at the
time of sale, free from defects in material and workmanship which would cause it to fail to conform
to the applicable emission standards within the warranty periods specified. A covered defect is one
which causes your vehicle to fail to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission regulations, see the
Scheduled Maintenanceinstructions in your Owner’s Manual and herein. Only Chrysler parts
should be used for maintenance and repair of your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to the next owner of your
vehicle, in case questions arise concerning maintenance. Chrysler Canada has the right to deny
warranty coverage if your vehicle has not been properly maintained, or if repairs are needed because
parts other than Chrysler parts were used; however, denial will not be based on the lack of
maintenance records alone.
Warranty service must be performed by an authorized Chrysler or Dodge Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact Chrysler
Canada Customer Assistance (page 9) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect Warranty provides longer coverage for specified
components.
The Defect Warranty covers the following major emission control parts, if so equipped, for8 years
or 130,000-kilometres,whichever occurs first:
•catalytic converter
•powertrain control module
To receive this coverage the vehicles onboard diagnostic system must indicate a failed emission
component.
5

EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3,855 kg
(8,500 lb).
For2 years or 40,000 kilometres,whichever occurs first, the Performance Warranty will cover the
cost of repairing or adjusting any components or parts of your vehicle that might be necessary to pass
an approved provincial Inspection/Maintenance (I/M) program’s emissions test, but only if:
•your vehicle failed an approved provincial I/M emissions test; and
•your vehicle was properly maintained and operated until it failed the test; and
•warranty service is required in order for your vehicle to pass the provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
If your province does not require emission testing, this 2/40 Emission Performance Warranty does not
apply.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty
period, take it to an authorized Chrysler or Dodge Retailer as soon as possible. Give the service
representative the printout that shows your vehicle failed the test. If possible, bring all service
receipts, maintenance logs and records to prove that your vehicle has been properly maintained.
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence,
objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels, etc.), racing or participating in a
racing event, improper disconnection of components, modifying the exhaust system, tampering or
making adjustments which do not comply with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements,
or repairs required due to airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms, lightning, floods or any other event of
nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion from sand and dirt can affect the
appearance of a vehicle’s wheels (steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter
changes, general lubrication, tire rotation, engine tune-ups and replacing spark plugs. Required
maintenance services are described in detail in your Owner’s Manual and herein. The warranties also
do not cover worn wiper blades, clutch discs, brake rotors, pads, linings or drums, windshield and rear
window, wheel alignment and wheel balancing (unless they are defective, see page 4).
6

DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential damages such as loss of use
of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car, overnight
accommodation, loss or damage to your personal property, commercial loss, loss of income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of non-Chrysler modifications,
installation of special equipment or accessories, or use of special materials, fuels or additives. This
includes special bodies, body conversions, fuel system conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc. Non-Chrysler modifications do not by themselves void your warranty, but
they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or additives not supplied by
Chrysler or not certified for use on your vehicle. Performance and racing parts are considered to be
non-Chrysler parts.
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received authorization for export from
Chrysler Canada. Retailers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty coverage if you have any
questions.
This policy does not apply to vehicles registered to Canadian Government officials or
military personnel on assignment outside of Canada.
(See also page 8.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being
declared to be a total loss, or is otherwise designated assalvage,scrap,rebuiltor words of similar
impact will no longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns that a vehicle is ineligible for
coverage for any of these reasons.
RESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle is not properly maintained,
or if it is abused or neglected and the abuse or neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may be denied or subject to approval by Chrysler
Canada before repairs are performed.
7

The program may be amended or cancelled at any time without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a
Chrysler Canada Retailer, we reserve the right to engage a nearby non-Chrysler service facility to
repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the servicing retailer, transportation
by rail or water may be necessary. The program will cover a tow to the dock or rail terminal and also
to the retailer at the end of the trip, but special transportation by rail or water must be arranged for
and paid by you. We will reimburse you for special transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim
reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
•Towing claims must be accompanied by the original detailed repair bill and towing invoice
•Reimbursement will be limited to the local Roadside Assistance contractor rates, to a maximum of
$100 per incident, unless otherwise noted
•Only original receipts, bills and/or charge card copies submitted by you will be accepted for
consideration for reimbursement. Originals will be returned upon request
•Mail your claims to:
Chrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
Chrysler Canada reserves the right to decline any claim presented for payment later than 30 days from
the date the service was performed, or if service was provided by an unlicensed garage or individual.
OPTIONAL CHRYSLER CANADA SERVICE
CONTRACTS
As complete as our new warranty is, it may not give you total protection for your ownership period,
nor does it provide the regular maintenance which is required to keep your new vehicle at its optimal
operating condition. If you lease a vehicle, you should be aware of your obligation to maintain and
repair the vehicle.
Chrysler Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of
delivery and provide mechanical coverage on most major components
††when your factory warranty
expires. There are 3 types of plans available for purchase to suit most needs and the average length
of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and all SRT vehicles may
qualify for a service contract. Please see your selling retailer forSpecial UseService Contract
availability.
††Subject to limitations. Details available at your selling retailer.
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by providing enhanced roadside
coverage and car rental allowance if your vehicle is not drivable and must be kept overnight. Certain
plans also provide additional distance coverage.
Major components covered are:
•engine•transmission•front-wheel drive•rear-wheel drive
•4-wheel drive (4x4)•all-wheel drive vehicles
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2.GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering•air conditioning•engine cooling and fuel•front suspension•rear suspension•
electrical•hydraulic brake components•anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3.GOLD PLUSPLANS*
The most complete protection available for your new vehicle is aGold PlusService Contract which
combines the benefits of Gold component coverage (seeGoldPlans), plus, the most important
vehicle maintenance functions:
•Engine oil and oil filter changes
•Tire rotation every other service
•Peace-of-Mindmotoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
•Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
•Travel planning
•Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by Chrysler Canada. Plan expiration is specified in your plan provision.
13

MAINTENANCE SCHEDULE
Scheduled maintenance must be completed to provide the best vehicle performance and reliability.
The limited warranties in the warranty booklet DO NOT COVER repairs required due to improper
maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts or other
documents. Use only recommended Mopar® Lubricants and genuine Mopar® Parts. In the event that
a condition arises between maintenance intervals, please contact your retailer.AVOID PRO-
LONGED PERIODS OF IDLING.
NOTE: WHERE TIME AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL
THAT OCCURS FIRST.
Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator
system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on
engine operation conditions, the oil change indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow, extremely
hot or cold ambient temperatures, and E85 fuel usage will influence when the “Change Oil” message
is displayed. Severe Operating Conditions can cause the change oil message to illuminate as early as
5,600 kilometres since last reset. Have your vehicle serviced as soon as possible, within the next 800
kilometres.
NOTE: UNDER NO CIRCUMSTANCES SHOULD OIL CHANGE INTERVALS EXCEED
16,000 KILOMETRES OR TWELVE MONTHS, WHICHEVER COMES FIRST.
ONCE A MONTH OR BEFORE A LONG TRIP:
•Check engine oil level.
•Check windshield washer fluid level.
•Check and clean wiper blades. Replace if required.
•Check the tire inflation pressures and look for unusual wear or damage.
•Check the fluid levels of the coolant reservoir, brake master cylinder, power steering and
transmission as needed.
•Check function of all interior and exterior lights.
REQUIRED MAINTENANCE
Refer to the Maintenance Schedules on the following pages for required maintenance.
AT EVERY OIL CHANGE INTERVAL AS INDICATED BY OIL CHANGE INDICATOR
SYSTEM:
•Change engine oil and filter. Oil changes prompted by the oil change indicator system can be
recorded in the oil change log section.
•Rotate the tires.Rotate at the first sign of irregular wear even if it occurs before the oil
indicator system turns on.
•Inspect battery and clean and tighten terminals as required.
•Inspect automatic transmission fluid if equipped with dipstick.
•Inspect brake pads, shoes, rotors, drums, hoses and park brake.
•Inspect engine cooling system protection and hoses.
•Inspect exhaust system.
•Inspect engine air filter if using in dusty or off-road conditions.
WARNING!
•The performance of all scheduled service work is required to maintain your vehicle in good
operating condition. Chrysler Canada Inc. reserves the right to deny warranty coverage if
the vehicle has not been properly maintained. While we do not insist that such work be
performed by factory authorized retailers, we strongly recommend that an authorized
Chrysler, Jeep® or Dodge Retailer perform this work.
•You can be badly injured working on or around a motor vehicle. Do only service work for
which you have the knowledge and the right equipment. If you have any doubt about your
ability to perform a service job, take your vehicle to a competent mechanic.
•Failure to properly inspect and maintain your vehicle could result in a component
malfunction and effect vehicle handling and performance. This could cause an accident.
15