maintenance CITROEN C3 2023 User Guide

75
WARRANTY
SECTION
WARRANTY SECTION
Maintenance and Warranty

76
CITROËN CONTRACTUAL WARRANTIES CERTIFICATE
SELLING DEALER:
Vehicle prepared and delivered according to the procedure defined by CITROËNCustomer Name & Address:
Customer Sign:
Stamp of the Selling Dealer
The routine service schedule specific to your vehicle was given to you at
handover. This document can be found in your vehicle’s handbook pack.
If this is missing, your dealer or any CITROËN Authorised Repairer will be able
to supply a replacement or you can view it from your MyCITROËN App. You
are advised to retain any invoices or documents relating to work carried\
out on
your Citroën vehicle. In the event of resale of the vehicle, it is necessary to give
them to the new owner, along with all documents relating to the vehicle.
CITROËN Contractual warranty This certificate must be completed and stamped by the Citroën Authorised Dealer in order to validate the CITROËN contractual warranty (“Contractual Warranty”).
Application of the said warranties is dependent on the carrying out of r\
outine services, as detailed in your service schedule, evidence of this \
being provided by the
completed counterfoils in this chapter.
The benefits of Citroën contractual warranty are not available to you in case of repairs carried out apart from the scheduled services mentioned in this chapter; even if
such repairs are carried out by a repairer authorised by PAIPL (“Authorised Repairer”).
The CITROËN contractual warranties take effect from the effective day of delivery of your vehicle (warranty start date entered on this page).
Details of the CITROËN contractual warranties which your vehicle benefits from, as well as their conditions of application, are given on the order form for your new
vehicle.
Maintenance and Warranty

77
12VIN:
MODEL:OWNER NAME
& ADDRESS
VARIANT:
COLOUR:
ENGINE NO:
CONTACT NO:
KEY NO: E-mail ID:
INVOICE DATE: SELLING
DEALER NAME
& CODE
ODOMETER READING
KM
REGISTRATION NO:
BATTERY MAKE: DEALER
SHOWROOM
ADDRESS &
CONTACT NO.
(STAMP)
BATTERY NO:
BATTERY BATCH:
TYPE MAKE BATCH CODE
Front Right
CONTACT NO.
FOR SERVICE
APPOINTMENT
& SUPPORT
Front left
Rear Right Rear Left Spare
Maintenance and Warranty

78
STANDARD WARRANTY
CITROËN New Vehicle Warranty
PCA Automobiles India Private Limited (hereinafter called “PAIPL”),
warrants that each new CITROËN vehicle sold shall be free from any
defects in material and workmanship, under normal use and maintenance,
subject to the following terms and conditions.
New Vehicle Warranty Period
This warranty (“New Vehicle Warranty“) shall exist for a period of
24 months or 40,000 kilometres, from the date of delivery whichever
is earlier (“New Vehicle Warranty Period”). This warranty is transferable
to subsequent owner for the remaining New Vehicle Warranty Period.
This warranty is applicable only in India and not transferable to any ot\
her
country.
What is covered?
Except as provided in “What is not covered?” hereof, our Authorised
Dealers shall either repair or replace, any CITROËN genuine part that is
acknowledged by PAIPL to be defective in material or workmanship within
the New Vehicle Warranty Period stipulated above, at no cost to the owner
of the CITROËN vehicle for parts or labour. Such defective parts which
have been replaced will become the property of PAIPL.
What is not covered?
This warranty shall not apply to:
• Normal maintenance services, including without limitation, cleaning and
polishing, minor adjustments, engine tuning, oil/ fluid changes, filters
replenishment, fastener retightening, wheel balancing, wheel alignment
and tyre rotation etc.
•

Replacement of parts as a result of normal wear and tear such as spark
plugs, belts, brake pads and linings, clutch disc/facing, filters, wiper
blades, bulbs, fuses, etc. •


Any vehicle on which the odometer reading has been altered so that
mileage cannot be accurately determined.
What is not covered?
Damage or failure resulting from:
• Negligence of proper maintenance as required in the chapter
.
• Misuse, abuse, accident, theft, flooding or fire.
•

Use of improper or insufficient fuel, fluids or lubricants.
•


Use of parts other than CITROËN Genuine Parts.
•


Any device and/or accessories not supplied by P
AIPL.
•

Modifications, alterations, tampering or improper repair
.
•

Parts used in applications of which they were not designed or not
approved by P

AIPL.
•

Slight irregularities not recognised as affecting quality or function of the
vehicle or parts, such as slight noise or vibrations, or items considere\
d
characteristic of the vehicle.
•


Airborne, fallout, industrial fallout, acid rain, hail and wind storms, \
or
other

Acts of God.
•

Paint scratches, dents or similar paint or body damage.
•


Action of road elements (sand, gravel, dust or road debris) which resu\
lts
in stone chipping of paint or glass.
•


Incidental or consequential damages, including without limitation, loss \
of
time, inconvenience, loss of use of vehicle or commercial loss.
•


This warranty is the entire warranty given by P
AIPL for CITROËN
vehicles and no dealer or its or his agent or employee is authorised
to extend or enlarge this warranty and no dealer or its or his agent or \
employee is authorised to make any oral warranty on PAIPL behalf.
•

P
AIPL reserves the right to make any change in design or make any
improvement on the vehicle at any time without any obligation to make
the same change on vehicles previously sold.
•

P
AIPL reserves the right for the final decision in all warranty matters.
Maintenance and Warranty

79
STANDARD WARRANTY
Owner’s Responsibilities
• Proper use, maintenance and care of vehicle in accordance with the
instructions contained in owner’s manual (“Owner’s Manual”). If the
vehicle is subject to severe usage conditions, such as operation in
extremely dusty, rough, more repeated short distance driving or heavy
city traffic during hot weather, maintenance of vehicle should be done
more frequently as mentioned in Owner’s Manual.
•

Retention of maintenance service records. It may be necessary for the
customer to show that the required maintenance has been performed,
as specified in Owner

’s Manual.
•

Delivery of the vehicle during regular service business hours to any
CITROËN

Authorised Dealer to obtain warranty service.
•

In order to maintain the validity of this standard warranty
, the vehicle
must be serviced by CITROËN authorised workshop in accordance to
the Owner’s Manual.
What we will do?
• Warranty repairs will be made at no charge for parts and/or labour. Any needed parts replacement will be rendered with new or authorised
remanufactured parts by CITROËN Authorised Dealer. A reasonable
time to complete the repairs must be allowed after the CITROËN vehicle
is handed over to CITROËN Authorised Dealer.
•

Labour free service will be performed one-time each at 2,000 Kms (2
Months) & 10,000 km (12 Months) & 20,000 km (24 Months).
•


W
arranty on any part replaced under New Vehicle Warranty will end on
the expiry of New Vehicle Warranty.
Tire information
• Tires originally installed on a new CITROËN vehicle are warranted by the tire manufacturer.
Fitting after-market accessories
• If you wish to install accessories on the vehicle, please contact
authorized Citroën dealer .
•

Citroën India do not recommend to fit any non-genuine accessories.
•


Please note that Citroën India will not be responsible for any issues
pertaining to Non-Genuine

Accessories fitted either by dealership or
aftermarket.
NOTICE:
Video Navigation & Telematics System, Batteries, Tyres and Audio
Systems, originally equipped on CITROËN vehicles are warranted
directly by the respective manufacturers and not by PAIPL.
Maintenance and Warranty

80
BATTERY WARRANTY
Terms & Conditions for Battery Warranty
• Battery originally installed on a new CITROËN vehicle is warranted
by the battery manufacturer.
•

Batteries are warranted against all defects in material and workmanship.\

Liability under this Battery W

arranty is limited to making good of defects
arising solely from the use of faulty material or workmanship during
manufacture and developing under proper use.
•

The Battery W
arranty is VALID only if the battery is properly used and
checked regularly as per the maintenance schedule at the service
stations of the CITROËN Authorised Dealers during the New Vehicle
Warranty Period.
•

This Battery warranty does not cover damage to the battery caused by
faulty electrical systems, irregular servicing, negligent maintenance,
wilful abuse or destruction by fire, collision or theft.
•


This Battery W
arranty is NOT VALID if the battery under complaint has
been opened or tampered with in any manner whatsoever. It should be
returned to the nearest CITROËN Authorised Dealer complete with the
electrolyte. The CITROËN Authorised Dealer has the option either to
rectify the defect in the battery or replace the battery.
•

Breakage of container and cover does not come under the purview of
this Battery W

arranty.
•

T
o and fro transportation charges of the battery under complaint will be \
borne by the customer.
•

The liability under this Battery W
arranty will cease on the transfer of
the battery to any person other than the original purchaser of the new
Citroën vehicle or to any vehicle other than that on which the battery
was originally fitted.
Battery Installation and General Maintenance
Although the battery is made as robust and durable as possible, the following must be observed to get maximum performance from the
battery.
•

The battery must be fitted firmly in the battery cradle, so that no undue
vibration or straining occurs.
•


Connecting cables should have adequate current carrying capacity and
be long enough to prevent straining of the battery terminals. It must be\

ensured that correct polarities (plus to plus and minus to minus) are \
connected.
•


T
erminals should be brushed clean before connecting and coated
immediately afterwards with pure petroleum jelly and NOT grease.
•

Battery top should be clean and dry
.
Maintenance and Warranty

81
REPLACEMENT PART WARRANTY
PAIPL warrants that each new CITROËN genuine replacement part
purchased from and installed by CITROËN Authorised Dealer shall be
free from any defects in material or workmanship, under normal use and
maintenance, subject to the following terms and conditions.
Replacement Parts Warranty Period
This warranty (“Parts Warranty”) shall exist for a period of 1 Year or until
the vehicle has been driven for a distance of 10,000 Kilometres from
the date of installation of replacement part by CITROËN Authorised Dealer,
whichever occurs first (“Parts Warranty Period”).
What is covered?
Our Authorised Dealers shall either repair or replace, any CITROËN
genuine part (except the cases listed in “What is not covered?” below),
that is acknowledged by PAIPL to be defective in material or workmanship
within the Parts Warranty Period stipulated above, after examinations
carried out to confirm that none of the original settings have been
tampered with, at no cost to the owner of the CITROËN vehicle for parts
or labour. Such defective parts which have been replaced will become the
property of PAIPL.
What is not covered?
This Parts Warranty shall not apply to:
• Normal maintenance services of parts such as brake cleaning,
adjustment or replacement (i.e. spark plugs that are oil fouled, lead
fouled, or which fail due to the use of low grade fuel).
•

Parts that fail due to abuse, misuse, neglect, alteration or accident or\

which have been improperly lubricated or repaired.
•


Parts used in applications for which they were not designed or approved \
by P

AIPL.
•

Failure due to normal wear of parts. •


Direct or indirect failures caused by misuse and improper maintenance
of vehicle.
•

Any vehicle on which the odometer reading has been altered so that
mileage cannot be accurately determined.
•

Incidental or consequential damages, including without limitation, loss \
of
time, inconvenience, loss of use of vehicle or commercial loss.
This Parts W
arranty is the entire warranty given by PAIPL for CITROËN
replacement parts and no dealer or its or his agent or employee is
authorised to extend or enlarge this warranty and no dealer or its or hi\
s
agent or employee is authorised to make any oral warranty on PAIPL
behalf. PAIPL reserves the right for the final decision in all warranty
matters.
Owner’s Responsibility:
• Proper use, maintenance and care of the vehicle in accordance with the
instructions contained in the Owner ’s Manual.
•

Retention of maintenance service records. It may be necessary for the
customer to show that the required maintenance has been performed,
as specified in the Owner

’s Manual.
•

Retention of the customer
’s copy of the original repair order and its
invoice/bill against which the part was replaced.
•

Delivery of the vehicle during regular service business hours to the
same CITROËN

Authorised Dealer who had sold and installed the
replacement part.
•

In order to maintain the validity of this Parts W
arranty, the vehicle must
be serviced by CITROËN authorised workshop in accordance to the
Owner’s Manual.
Maintenance and Warranty

82
Maintenance and Warranty

83
Notice of name/address ownership change
In case your name and/or address changes or you become a subsequent
owner, please be sure to complete and mail this slip to the address of the
CITROËN Authorised Dealer shown on the vehicle identification page of
this section.
This slip will enable us to update our ownership file for future contact with
you as required.




CITROËN Authorised Dealer
Pre Delivery Inspection Coupon
Owner’s Name:
Address:
VIN:
Engine No:
Date of Service:
Mileage at Service:
Selling Dealer name:
Owner’s Signature:
NOTE
This is not valid after 100kms
Maintenance and Warranty

84
Pre Delivery Inspection (PDI) Coupon
Please see the MAINTENANCE SECTION in this chapter.




Notice of name/addressownership change
NAME/ADDRESS CHANGE 
SUBSEQUENT OWNER

Please check one of the above boxes
Owner

’s Name:
Address:
VIN:
Engine No:
Registration No:
Date of Purchase:
Mileage at Present:
Owner’s Signature:
THANK YOU FOR YOUR CO-OPERATIONPlease give complete information
Maintenance and Warranty