Front tow CITROEN RELAY 2020 Handbook (in English)

56
Safety
Airbags

The airbags have been designed to optimise the
safety of the occupants in the event of a serious
collision; they work in conjunction with the force
limiting seat belts.
In the event of a serious collision, electronic
detectors record and analyse any abrupt
deceleration of the vehicle:
– if there is a violent impact, the airbags deploy
instantly and help better protect occupants of the
vehicle; immediately after the impact, the airbags
deflate rapidly in order not to hinder the visibility
or the possible exit of the occupants.
– in the case of a minor or rear impact or in
certain rollover conditions, the airbags are not
deployed; the seat belt alone contributes towards
ensuring your protection in these situations.
The airbags do not operate when the
engine is not running.
This equipment will only deploy once. If a
second impact occurs (during the same or a
subsequent accident), the airbag will not be
deployed again.
return and slide the whole thing, then release to
lock.
The belt associated with the central seat is not
height adjustable.
If the driver's seat belt is unfastened,
START mode of Stop & Start will not be
invoked. The engine can then only be
restarted using the key.
Rear seat belts

The rear seats / bench seats are fitted with
three-point inertia reel seat belts.
The central seat has a guide and an inertia reel,
which are attached to the backrest.
Each side seat is provided with a support to
hang the belt buckle when not in use.
Fastening
► Pull the strap, then insert the tongue in the
buckle.
► Check that the seat belt is fastened correctly
by pulling the strap.
Unlocking
► Press the red button on the buckle.
► Guide the seat belt as it is reeled in.
Advice
The driver must ensure that passengers
use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not interchange the seat belt buckles, as
they will not fulfil their role fully.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible on the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
In order to be effective, a seat belt:
– must be tightened as close to the body as
possible;
– must be pulled in front of you with a smooth
movement, ensuring that it is not twisted;
– must only be used to secure one person;
– must not show signs of tearing or fraying;
– must not be changed or modified, in order
to avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than one
and a half metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all repairs on your vehicle's
seat belts, go to a qualified workshop with
the skills and equipment needed, which a
CITROËN dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.

57
Safety
5Airbags

The airbags have been designed to optimise the
safety of the occupants in the event of a serious
collision; they work in conjunction with the force
limiting seat belts.
In the event of a serious collision, electronic
detectors record and analyse any abrupt
deceleration of the vehicle:
– if there is a violent impact, the airbags deploy
instantly and help better protect occupants of the
vehicle; immediately after the impact, the airbags
deflate rapidly in order not to hinder the visibility
or the possible exit of the occupants.
– in the case of a minor or rear impact or in
certain rollover conditions, the airbags are not
deployed; the seat belt alone contributes towards
ensuring your protection in these situations.
The airbags do not operate when the
engine is not running.
This equipment will only deploy once. If a
second impact occurs (during the same or a
subsequent accident), the airbag will not be
deployed again.
Deployment of the airbags is
accompanied by a slight discharge of
smoke and a noise, resulting from activation
of the pyrotechnic charge incorporated in the
system.
Although this smoke is not harmful, sensitive
individuals may experience slight irritation.
The noise of the detonation may result in a
slight loss of hearing for a short time.
Front airbags
System that protects the driver and front
passenger(s) in the event of a serious front
impact, in order to limit the risk of head and
chest injury.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger(s) airbag is
fitted in the dashboard above the glove box.
Lateral airbags and curtain
airbags
If fitted to your vehicle, the lateral airbags are
built into the backrests of the front seats, on the
side by the door.
The curtain airbags are built into the pillars and
the upper passenger compartment area, in the
roof above the front seats.
They inflate between the occupant and the
window.
They deploy on one side only (the side where
the collision occurs).
Malfunction
If this warning lamp comes on, contact a
CITROËN dealer to have the system
checked.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal upright sitting position.
Fasten the seat belt ensuring it is correctly
positioned and adjusted.
Do not leave anything between the occupants
and the airbags (a child, pet, object, etc.), nor
fix or attach anything close to or in the way of
the airbag release trajectory; this could cause
injuries during their deployment.
Never modify the original definition of your
vehicle, particularly in the area directly around
the airbags.
After an accident or if the vehicle has been
stolen, have the airbag systems checked.
All work on the airbag systems must only
be performed by a CITROËN dealer or a
qualified workshop.
Even if all of the precautions mentioned
are observed, a risk of injury or of minor
burns to the head, chest or arms cannot be
ruled out when an airbag is deployed. The
airbag inflates almost instantly (within a few
milliseconds) then deflates within the same

62
Safety
Child lock

It prevents the opening of the sliding side door
from inside.

The ISOFIX child seats are fitted with two
latches which are secured on the two front rings.
Some also have an upper strap which is
attached to the rear ring.
To fasten this strap, remove and stow the head
restraint before installing the child seat on this seat (refit it once the child seat has been
removed). Then, attach the hook to the rear ring
and tighten the upper strap.An incorrectly installed child seat compromises the child's safety in the
event of an accident.
To find out how to install ISOFIX child seats in
the vehicle, refer to the summary table for the
location of ISOFIX child seats.
Summary table of locations for ISOFIX child seats
In accordance with European regulations, this table shows the options for installing ISOFIX child seats on vehicle seats fitted with ISOFIX mountings.
In the case of the universal and semi-universal ISOFIX child seats, the child seat's ISOFIX size category , designated by a letter from A to G, is indicated
on the child seat next to the ISOFIX logo.
Under 10 kg
(group 0)
Up to about 6 months
old Under 10 kg
(group 0)
Under 13 kg (group 0+)
Up to about 1 year old From 9 to 18 kg
(group 1)
From about 1 to 3 years old
Type of ISOFIX
child seat Carrycot
"rearward facing" "forward facing"
ISOFIX size
category F
G CD EC DA B1
Row 2 rear
side seats with
individual seats in
Row 1


IUF IUF IUF

84
Driving
– Auto: for an automatic detection of the trailer
length (3 m, 6 m or 9 m).
In Auto mode, an icon appears in the instrument
panel indicating the length detected by the
system.
It may be necessary to make a 90° turn
to allow the system to detect the length
of the trailer.
When a trailer is detected, vehicle detection
when reversing is deactivated.
Operating conditions
– All vehicles are moving in the same direction
and in adjacent lanes.
– The speed of your vehicle is 6 mph (10 km/h)
minimum.
– When you overtake a vehicle, the speed
difference is less than 16 mph (25 km/h).
– When another vehicle overtakes you, the
speed difference is less than 31 mph (50 km/h).
Active Safety Brake with Collision Risk Alert and
Intelligent emergency
braking assistance
Refer to the General recommendations on the
use of driving and manoeuvring aids .


This system:
– warns the driver that their vehicle is at risk of
collision with the vehicle in front.
– reduces the vehicle's speed to avoid a
collision or limit its severity.
This system is comprised of three functions:
– Collision Risk Alert.
– Intelligent emergency braking assistance.
– Active Safety Brake (automatic emergency
braking).


The vehicle has a camera located at the top of
the windscreen.
This system does not avoid the need for vigilance on the part of the driver.
This system is designed to assist the driver
and improve road safety.
It is the driver's responsibility to continuously
monitor the state of the traffic, observing the
driving regulations.
As soon as the system detects a potential obstacle, it prepares the braking
circuit in case automatic braking is needed.
This may cause a slight noise and a slight
sensation of deceleration.
Deactivation / Activation
By default, the system is automatically activated
at every engine start.
This function can be set using the MODE button; select “ON” or “OFF” in the “Active
Safety Brake” menu.
For more information on Vehicle
configuration (MODE) , please refer to
the corresponding section.
Deactivation of the system is signalled by
the illumination of this warning lamp,
accompanied by the display of a message.
Operating conditions and
limits
The ESC system must not be faulty.
The DSC/ASR systems must not be deactivated.
All passenger seat belts must be fastened.
Driving at a steady speed on roads with few
bends is required.
In the following cases, deactivating the system
via the vehicle's configuration menu is advised:
– towing a trailer,
– carrying long objects on roof bars or roof rack,
– with snow chains fitted,
– before using an automatic car wash, with the
engine running,
– before placing the vehicle on a rolling road in
a workshop,
– towed vehicle, engine running,
– following an impact to the windscreen close to
the detection camera.
It is automatically deactivated after
detection of a fault with the brake pedal
switch or with at least two brake lamps.
After an impact, the function automatically stops operating. Contact a
CITROËN dealer or a qualified workshop to
have the system checked.
It is possible that warnings are not given,
are given too late or seem unjustified.
The driver must always stay in control of their
vehicle and be prepared to react at any time
to avoid an accident.
Cases of non-detection by the system:
– Pedestrians, cyclists, animals, objects on the
road.
– Vehicles crossing your lane.
– Vehicles driving in the opposite direction.

85
Driving
6In the following cases, deactivating the system
via the vehicle's configuration menu is advised:
– towing a trailer,
– carrying long objects on roof bars or roof rack,
– with snow chains fitted,
– before using an automatic car wash, with the
engine running,
– before placing the vehicle on a rolling road in
a workshop,
– towed vehicle, engine running,
– following an impact to the windscreen close to
the detection camera.
It is automatically deactivated after
detection of a fault with the brake pedal
switch or with at least two brake lamps.
After an impact, the function automatically stops operating. Contact a
CITROËN dealer or a qualified workshop to
have the system checked.
It is possible that warnings are not given,
are given too late or seem unjustified.
The driver must always stay in control of their
vehicle and be prepared to react at any time
to avoid an accident.
Cases of non-detection by the system:
– Pedestrians, cyclists, animals, objects on the
road.
– Vehicles crossing your lane.
– Vehicles driving in the opposite direction.


Pay particular attention:
– When narrow vehicles (motorcycles)
are present and/or there are vehicles
staggered across the traffic lane.
– When entering a tunnel or crossing a
bridge.
When the driver must suspend the system:


– Vehicles in a tight bend.
– When approaching a roundabout.


– When a vehicle cuts in sharply between your
vehicle and the one in front.
Collision Risk Alert
It warns the driver that their vehicle is at risk of
collision with the vehicle in front.
Modifying the alert trigger threshold
This trigger threshold determines the sensitivity
with which the function warns of the risk of
collision.
The threshold is set via the vehicle configuration menu.
► Select one of the three pre-defined
thresholds:
– "Near ".
– "Normal".
– "Distant".
The last threshold selected is memorised when
the ignition is switched off.
Operation
Depending on the degree of risk of collision
detected by the system and the alert threshold
chosen by the driver, several different levels
of alert may be triggered and displayed in the
instrument panel.
They take account of the vehicle dynamics, the
speed of your vehicle and the one in front, the
environmental conditions and the operation of
the vehicle (cornering, actions on the pedals,
etc.) to trigger the alert at the best moment.
Level 1 (orange): visual alert only,
signalling that the vehicle in front is very
close.

106
In the event of a breakdown
1 - Getting the tools
They are stored in a box under the front
passenger seat.


► Turn the button a quarter turn, then pull the
tool box.
► After use, press the button, then turn a
quarter turn to lock the tool box.


A. Extended socket
B. Wheel bar
C.Jack
D. Wheelbrace
E. Screwdriver (handle and bits)
F. Removable towing eye
2 - Removing the spare
wheel from its housing
To facilitate this, lift the rear of the
vehicle.
The spare wheel is specific to your vehicle, do not use it on vehicles of
different models.
Also, do not use spare wheels of a different
model to your vehicle.
These indications also apply to bolts.
With steel wheels:


H. Handle I.
Caliper
With alloy wheels:


H. Handle
I. Caliper
J. Bracket
K. Bolt
The spare wheel retaining bolt is located under
the rear bumper, on the right-hand side.

111
In the event of a breakdown
8Changing a bulb
The headlamps have polycarbonate lenses with a protective coating:
► do not clean them using a dry or
abrasive cloth, nor with a detergent or
solvent product,
► use a sponge and soapy water or a pH
neutral product,
► when using a high pressure washer on
persistent marks, do not keep the lance
directed towards the lamps or their edges for
too long, so as not to damage their protective
coating and seals.
Changing a bulb must only be done with
the ignition off and after the lamp has
been switched off for several minutes - Risk
of serious burns!
► Do not touch the bulb directly with your
fingers, use a lint-free cloth.
It is essential only to use anti-ultraviolet
(UV) type bulbs, so as not to damage the
headlamp.
Always replace a failed bulb with a new bulb
with the same type and specification.
In some weather conditions (e.g. low
temperature or humidity), the presence
of misting on the internal surface of the glass
of the headlamps and rear lamps is normal; it
disappears after the lamps have been on for a
few minutes.
Types of bulb
Various types of bulb are fitted on the vehicle. To
remove them:


Type A All-glass bulb: pull gently as it is fitted by
pressure.
Type B Bayonet bulb: press on the bulb then
turn it anti-clockwise.
Type C Cylindrical bulb: ease the contacts apart.
Type D Halogen bulb: release the retaining
spring from its housing.
Front lamps



1. Main beam headlamps
2. Dipped beam headlamps
3. Direction indicators
4. Sidelamps / Daytime running lamps
► Open the bonnet and engage the bonnet stay
securely.
► To access the lamps and bulbs, pass your
hand behind the lamp unit.

11 2
In the event of a breakdown
If necessary, you can remove the lamp unit:

► Depending on the country of sale, remove
the winter protection foam by sliding it sideways
towards the outside.
► Disconnect the electrical connector by
removing its locking ring.
► Remove the two fixing screws of the lamp
unit.
► Move the lamp unit towards the centre of the
vehicle to extract it from its slides. Pay attention
to the bonnet stay on the left-hand side.
Main beam headlamps
Type D, H7 - 55W
► Remove the cover by pulling on the rubber
tab.
► Disconnect the electrical connector. ►
Release the locking spring by pressing the
central clamp.
► Change the bulb taking care to align the
metal part with the groove on the lamp.
Dipped beam headlamps
Type D, H7 - 55W
► Remove the cover by pulling on the rubber
tab.
► Disconnect the electrical connector.
► Release the locking spring by pressing the
central clamp.
► Change the bulb taking care to align the
metal part with the grooves on the lamp.
Direction indicators
Type A, WY21W - 21W
► Remove the cover by pulling on the rubber
tab.
► Turn the bulb holder a quarter turn
anti-clockwise.
► Change the bulb.
Sidelamps/Daytime running lamps
Type B, W21/5W - 21W and 5W
► Remove the cover by pulling on the rubber
tab.
► Turn the bulb holder a quarter turn
anti-clockwise.
► Change the bulb.
LED daytime running lamps

These light-emitting diodes (LEDs) are used both
as daytime running lamps and as sidelamps.
If your vehicle is equipped with LED daytime
running lamps, contact a CITROËN dealer.
Front foglamps
Type D, H11-55W
► Completely turn the wheel inwards.

122
In the event of a breakdown
► Connect the red cable to metallic terminal A,
then to the (+) terminal of backup battery B.
► Connect one end of the green or black cable
to the negative (-) terminal of backup battery B.
► Connect the other end of the green or black
cable to earth point C of your vehicle.
► Operate the starter, let the engine run.
► Wait for the engine to return to idle and
disconnect the cables.
Charging the battery using a
battery charger
► Access the battery, located in the left-hand
front floor.
► Disconnect the battery.
► Follow the instructions for use provided by
the manufacturer of the charger.
► Reconnect starting with the (-) terminal.
► Check the cleanliness of the terminals. If they
are covered with sulphate (whitish or greenish
deposit), remove and clean them.
The charging operation must be carried out in a well-ventilated area and away
from naked flames and any sources of sparks
so as to avoid the risk of explosion or fire.
Do not try to recharge a frozen battery: it
must first be thawed to avoid the risk of
explosion. If it has frozen, before charging it,
have the battery checked by a specialist who
will check that the interior components have
not been damaged and that the container is
not cracked, which would involve a risk of
leakage of toxic and corrosive acid.
Perform a slow charge at low amperage for
about 24 hours maximum to avoid damaging
the battery.
The presence of this label, in particular with the Stop & Start system, indicates
the use of a 12 V lead-acid battery with
special technology and specification; the
involvement of a CITROËN dealer or a
qualified workshop is essential when
replacing or disconnecting the battery.
After refitting the battery at a CITROËN dealer or a qualified workshop, the Stop
& Start system will only be active after a
continuous period of immobilisation of the
vehicle, a period which depends on the
climatic conditions and the state of charge of
the battery (up to about 8 hours).
Towing
General recommendations
Observe the legislation in force in the
country where you are driving.
Ensure that the weight of the towing vehicle is
higher than that of the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towing
arm; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional towing service must be
called if:
– Broken down on a motorway or main road.
– Not possible to put the gearbox into neutral,
unlock the steering, or release the parking
brake.
– Not possible to tow a vehicle with an
automatic gearbox, with the engine running.
– Towing with only two wheels on the ground.
– Four-wheel drive vehicle.
– No approved towbar available.
Towing your vehicle
The removable towing eye is located in the tool
box under the front passenger seat.
► Unclip the cover using a flat tool.


► Screw the removable towing eye in fully.
► Attach the approved towbar to the removable
towing eye.
► Place the gear lever in neutral.

123
In the event of a breakdown
8Towing constraints
Type of vehicle
(engine / gearbox)gearbox Font wheels on the
ground Rear wheels on the
ground Flatbed
4 wheels on the ground
with towbar
Internal combustion /
Manual


Towing your vehicle
The removable towing eye is located in the tool
box under the front passenger seat.
► Unclip the cover using a flat tool.


► Screw the removable towing eye in fully.
► Attach the approved towbar to the removable
towing eye.
► Place the gear lever in neutral.
Failure to adhere to this instruction may
lead to damage to braking system
components and the lack of braking
assistance on restarting the engine.
Towing another vehicle

The fixed towing eye is located under the
bumper, on the right-hand side.
► Attach the approved towbar to the rigid eye.