check oil CITROEN RELAY 2020 Handbook (in English)

5
Eco-driving
Eco-driving
Eco-driving refers to a range of everyday
practices that allow the motorist to optimise their
fuel consumption and CO
2emissions.
Optimise your use of the gearbox
With a manual gearbox, move off gently and
change up promptly. While accelerating, change
up early.
The gear efficiency indicator prompts you to
engage the most suitable gear: whenever this
indication is displayed on the instrument panel,
follow it straight away.
Drive smoothly
Maintain a safe distance between vehicles, use
engine braking rather than the brake pedal and
press the accelerator gradually. These attitudes
help to save fuel, reduce CO
2 emissions and
decrease general traffic noise.
If the vehicle has the steering-mounted
"CRUISE" control, use cruise control at speeds
above 19 mph (30 km/h) when traffic is flowing
smoothly.
Use electrical equipment wisely
Before moving off, if the passenger compartment
is too warm, ventilate it by opening the windows
and air vents before using the air conditioning.
At speeds above 31 mph (50 km/h), close the
windows and leave the air vents open. Consider using equipment that can help keep
the temperature in the passenger compartment
down.
Unless automatically regulated, switch off the air
conditioning as soon as the desired temperature
has been reached.
Switch off the demisting and defrosting functions,
if they are not managed automatically.
Switch off the heated seat as soon as possible.
Switch off the headlamps and foglamps when
the visibility conditions do not require their use.
Avoid running the engine before moving off,
particularly in winter; your vehicle will warm up
much faster while driving.
As a passenger, avoid connecting your
multimedia devices (film, music, video game,
etc.) to help reduce consumption of electrical
energy, and hence fuel.
Disconnect all portable devices before leaving
the vehicle.
Limit the causes of excess consumption
Spread loads throughout the vehicle.
Limit the loads carried in the vehicle and
minimise wind resistance (roof bars, roof rack,
bicycle carrier, trailer, etc.). Preferably, use a
roof box.
Remove roof bars and roof racks after use.
At the end of winter, remove snow tyres and refit
summer tyres.
Comply with servicing instructions
Check tyre pressures regularly, with the tyres
cold, referring to the label in the door aperture on
the driver's side.
Carry out this check in particular:
– before a long journey.
– at each change of season.
– after a long period out of use.
Do not overlook the spare wheel and, where
applicable, the tyres on your trailer or caravan.
Have your vehicle serviced regularly (engine oil,
oil filter, air filter, passenger compartment filter,
etc.) and observe the schedule of operations in
the manufacturer's service schedule.
With a BlueHDi Diesel engine, if the SCR system
is faulty, your vehicle will emit pollution. Visit
a CITROËN dealer or a qualified workshop
as soon as possible to restore your vehicle’s
nitrogen oxide emissions to regulatory
compliance.
When filling the fuel tank, do not continue after
the third nozzle cut-out, to avoid overflow.
You will only see the fuel consumption of your
new vehicle settle down to a consistent average
after the first 1,900 miles (3,000 kilometres).

7
Instruments
1For more information on a system or a function,
refer to the corresponding section.
Warning lamp continuously
lit
The illumination of a red or orange warning lamp
indicates the occurrence of a fault that needs
further investigation.
If a warning lamp remains lit
The references (1), (2) and (3) in the warning
and indicator lamp description indicate whether
you should contact a qualified professional in
addition to the immediate recommended actions.
(1): You must stop the vehicle .
Stop as soon as it is safe to do so and switch off
the ignition.
(2): Contact a CITROËN dealer or a qualified
workshop.
(3): Visit a CITROËN dealer or a qualified
workshop.
List of warning and
indicator lamps
Red warning/indicator lamps
Coolant temperature
On H in the red zone or fixed with the
needle in the red zone.
The coolant temperature is too high and/or has
abnormally increased. Carry out (1), then wait until the engine has
cooled down before topping up the level, if
necessary. If the problem persists, carry out (2).
Engine oil pressureFlashing, for a few seconds, accompanied
by a message in the display.
The engine oil quality is deteriorated.
Change the engine oil as soon as possible.
After a second alert level, engine performance
will be limited.
Temporarily or permanently on, with the engine running.
A lack of oil or a major malfunction is detected.
Carry out (1) then manually check the level.
If necessary, top up.
If the level is correct, carry out (2).
Battery chargeFixed.
A malfunction in the charging circuit or the
battery is detected.
Check the battery terminals.
Fixed or flashing, despite the checks.
An ignition or injection malfunction is
detected.
Carry out (2).
Opening detectionFixed.
One of the vehicle access openings is not
properly closed.
Check that the cab doors, the rear and side
doors and the bonnet are closed.
Power steeringFixed, accompanied by an audible signal
and a message on the screen.
The power steering has a fault.
Drive carefully at moderate speed, then carry
out (3).
AirbagsFixed or flashing.
One of the airbags or seat belt
pyrotechnic pretensioners is faulty.
Carry out (3).
Seat belt not fastenedFixed, then flashing.
The driver has not fastened his seat belt.
Pull the strap then insert the tongue in the
buckle.
Accompanied by an audible signal, then fixed.
The vehicle is moving with the driver's seat belt
unfastened.
Check that the seat belt is fastened correctly by
pulling the strap.
Pneumatic suspensionFixed.
The system has a fault.
Carry out (3).
Parking brakeFixed.
The parking brake is applied or not
properly released.

10
Instruments
Be extra vigilant and avoid sudden braking.
Date / TimeFixed.
It is set via the “MODE” menu.
Beam heightFixed.
The headlamps are adjusted from position
0 to 3 depending on the load transported.
Adjust with the buttons on the MODE control
module.
Service spannerFixed.
Service is due.
Refer to the list of checks in the manufacturer's
service schedule then have the service carried
out.
Stop & StartFixed.
With the vehicle stationary (traffic lights,
stop sign, congestion, etc.), the Stop & Start
system puts the engine in STOP mode.
The indicator lamp goes off and the engine
restarts automatically in START mode, as soon
as you move off.
Flashing for a few seconds, then goes off.
STOP mode is temporarily unavailable.
Gear shift indicatorFixed.
The next higher gear may be engaged.
Speed limiterFixed.
The limiter is activated.
Fixed with "OFF".
The limiter is selected and not active.
Indicators
Service information
For a few seconds after the ignition is switched
on, the spanner symbolising service information
comes on: the screen informs you when the next
service is due, in accordance with the servicing
schedule indicated in the manufacturer's service
schedule.


This information is determined in relation to the
distance travelled since the previous service.
Engine oil level
Depending on the engine, the engine oil level is
then displayed, on a scale of 1 (Min) to 5 (Max).
If no scale is displayed, the oil level is
insufficient; it is essential to top it up to prevent
engine damage.
For the measurement of this level to be valid, the
vehicle must be parked on horizontal ground,
with the engine having been off for more than 30
minutes.
If in doubt, check the oil level using the
dipstick.
For more information on Checking levels,
refer to the corresponding section.


After a few seconds, the display returns to its
standard functions.
Engine oil quality
This warning lamp flashes and, if your vehicle is equipped with this function, a
message is displayed at each start: the system
has detected a deterioration of the engine oil. It
is essential to change the oil as soon as
possible.
This 2nd warning lamp, coupled with the
1st, lights up on the instrument panel if the
oil change has not been carried out, and the
degradation of the oil has exceeded a new
threshold. If this warning lamp comes on at

11
Instruments
1regular intervals, the oil has to be changed as
soon as possible.
For 3.0 L HDi engines, the engine speed
is then limited to 3,000 rpm, then 1,500
rpm until the oil is changed. Change the
engine oil to prevent damage.
Resetting the service
indicator
A qualified workshop, equipped with the
diagnostic tool, will stop the permanent flashing
of the warning lamp after each service.
If you have serviced the vehicle yourself, reset
the service indicator as follows:
► Insert the key into the ignition switch.
► Turn it to the MAR - ON position.
► Simultaneously depress the brake and
accelerator pedals for more than 15 seconds.
Refer to the checklist in the
manufacturer's service schedule
provided on delivery of the vehicle.
Reminder of the servicing
information
To access the service indications at any
time, briefly press the MODE button.
Use the up/down arrows to view service intervals
and engine oil quality.
Pressing the MODE button again allows you to
return to the various display menus.
A long press allows you to return to the home
screen.
Menu... Select... Allows you
to...
Service Service
(miles/
km before
service) Display the
remaining
miles/
kilometres to
be travelled
before the
next service.
Oil change
(miles/km
before oil
change) Display the
remaining
miles/
kilometres to
be travelled
before the
next oil
change.
For more information on Vehicle
configuration (MODE) , refer to the
corresponding section.
Coolant temperature

If the needle is positioned between C (Cold)
and H (Hot): normal operation.
In arduous conditions of use or hot climatic
conditions, the needle may move close to the red
graduations.
If the needle enters the red zone or if the
warning lamp lights up:
► stop immediately, turn the ignition off. The
cooling fan may continue to run for a while, up to
approximately 10 minutes.
► wait for the engine to cool down to check the
level and if necessary, top it up.
In case of topping up
Be careful, the cooling circuit is under pressure!
To avoid any risk of burns, take a cloth and
unscrew the cap two turns to relieve the
pressure.
When the pressure has dropped, check the level
and remove the cap to top up.
If the needle remains in the red zone,
contact a CITROËN dealer or a qualified
workshop.

52
Safety
Dynamic stability control
(DSC)
Switching on
The DSC system is activated automatically every
time the vehicle is started.
It comes into operation in the event of a grip or
trajectory problem.
This is indicated by the flashing of this warning lamp on the instrument panel.
Deactivation
This system cannot be deactivated by the driver.
Malfunction
The lighting of this warning lamp, accompanied by an audible signal and
confirmed by a message on the instrument panel
display, indicates a malfunction of the DSC
system.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Anti-slip regulation (ASR)
Deactivation / Reactivation
The ASR system is activated automatically every
time the vehicle is started.
In exceptional conditions (starting a vehicle
which is bogged down, stuck in snow, on soft
ground, etc.), it may be advisable to deactivate
Electronic stability control
(ESC)
Electronic stability control (ESC: Electronic
Stability Control) integrating the following
systems:
– anti-lock braking system (ABS) and electronic
brake force distribution (EBFD),
– emergency braking assistance (EBA),
– wheel anti-slip regulation (ASR) or traction
control,
– dynamic stability control (DSC).
Definitions
Anti-lock braking system (ABS) and
Electronic brake force distribution
(EBFD)
This system improves the stability and handling
of your vehicle when braking and contributes
towards improved control on bends, in particular
on poor or slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
EBFD manages the braking pressure wheel by
wheel.
Emergency braking assistance (EBA)
In an emergency, this system enables you
to reach the optimum braking pressure more
quickly and therefore reduce the stopping
distance. It is triggered in relation to the speed at which
the brake pedal is depressed. The effect of this
is a reduction in the resistance of the pedal and
an increase in braking efficiency.
Anti-slip regulation (ASR)
The ASR system (also known as Traction
Control) optimises traction in order to limit
wheel slip, by acting on the brakes of the driving
wheels and on the engine. It also improves the
directional stability of the vehicle on acceleration.
Dynamic stability control (DSC)
If there is a difference between the path followed
by the vehicle and that required by the driver, the
DSC monitors each wheel and automatically acts
on the brake of one or more wheels and on the
engine to return the vehicle to the required path,
within the limits of the laws of physics.
Anti-lock braking system (ABS) and electronic brake
force distribution (EBD)
If this warning lamp comes on,
accompanied by an audible signal and a
message in an instrument panel screen, it
indicates a fault with the anti-lock braking system
(ABS) which could result in loss of control of the
vehicle when braking.
If these warning lamps come on,
accompanied by a message in the
instrument panel screen, it indicates a fault with
the electronic brake force distribution (EBFD)
system which could result in loss of control of the
vehicle when braking.
You must stop as soon as it is safe to do so.
In both cases, contact a CITROËN dealer or a
qualified workshop.
For maximum braking efficiency, a
bedding-in period of around 300 miles
(500 kilometres) is needed. During this
period, it is advisable to avoid any sudden,
repeated and prolonged braking.
The ABS does not provide shorter braking distances. On very slippery
surfaces (ice, oil, etc.) the ABS may extend
braking distances.
When changing wheels (tyres and rims),
ensure that these are approved for your
vehicle.
For emergency braking, press the
brake pedal very hard and do not
release it, even on a slipper surface; you
will then be able to continue steering the
vehicle to avoid an obstacle.
After an impact, have these systems checked by a CITROËN dealer or a
qualified workshop.

90
Practical information
For other versions, the second button is
replaced by a fuse; contact a CITROËN
dealer or a qualified workshop.
Compatibility of fuels
Diesel fuels conforming to the EN590, EN16734
and EN16709 standards and containing up to
7%, 10%, 20% and 30% fatty acid methyl ester
respectively. The use of B20 or B30 fuels, even
occasionally, imposes special maintenance
conditions referred to as "Arduous conditions".

Paraffinic Diesel fuel conforming to the EN15940
standard.
The use of any other type of (bio) fuel (vegetable or animal oils, pure or diluted,
domestic fuel, etc.) is strictly prohibited (risk
of damage to the engine and fuel system).
The only Diesel fuel additives authorised for use are those that meet the B715000
standard.
Diesel at low temperature
At temperatures below 0 °C (+32 °F), the
formation of paraffins in summer-type Diesel
Fuel
The capacity of the tank is about 90 litres.
Fuel tanks of different capacities may be fitted,
60 and 120 litres, depending on the engine.
Low fuel level
When the low fuel tank level E (Empty) is
reached, this warning lamp comes on.
At this moment, you have approximately 10 or
12 litres left in the reserve, depending on the
capacity of your tank and the engine.
You must refuel as soon as possible to avoid
running out of fuel.
Refuelling
The fuel tank must be filled with the engine off.
► Open the fuel filler flap.
► Hold the black filler cap with one hand.
► With the other hand, insert the key and turn it
anti-clockwise.


► Remove the black filler cap and hang it on
the hook located on the inside of the filler flap.
A label inside the fuel filler flap indicates the type
of fuel to use.
Do not continue past the 3
rd cut-off of the nozzle.
This may cause malfunctions.
► After filling the fuel tank, lock the black filler
cap and close the filler flap.
With the Stop & Start system, never
refuel with the engine in STOP mode;
you must switch off the ignition using the key.
Fuel system cut off
In the event of an impact, a device automatically
cuts off the fuel supply to the engine and the
vehicle's power supply.
It triggers the hazard warning lamps and the
courtesy lamps, as well as the unlocking of the
doors.
After the impact and before restoring these power supplies, check that there
are no fuel leaks or sparks to avoid any risk of
fire.


► To restore the fuel supply, press the first
button, located on the front right-hand side.


► To then restore the power supply, press
the second button, located in the battery
compartment under the floor (Minibus).

91
Practical information
7For other versions, the second button is
replaced by a fuse; contact a CITROËN
dealer or a qualified workshop.
Compatibility of fuels
Diesel fuels conforming to the EN590, EN16734
and EN16709 standards and containing up to
7%, 10%, 20% and 30% fatty acid methyl ester
respectively. The use of B20 or B30 fuels, even
occasionally, imposes special maintenance
conditions referred to as "Arduous conditions".

Paraffinic Diesel fuel conforming to the EN15940
standard.
The use of any other type of (bio) fuel (vegetable or animal oils, pure or diluted,
domestic fuel, etc.) is strictly prohibited (risk
of damage to the engine and fuel system).
The only Diesel fuel additives authorised for use are those that meet the B715000
standard.
Diesel at low temperature
At temperatures below 0 °C (+32 °F), the
formation of paraffins in summer-type Diesel
fuels could prevent the engine from operating
correctly. In these temperature conditions, use
winter-type Diesel fuel and keep the fuel tank
more than 50 % full.
At temperatures below -15 °C (+5 °F) to avoid
problems starting, it is best to park the vehicle
under shelter (heated garage).
Travelling abroad
Certain fuels could damage your vehicle’s
engine.
In certain countries, the use of a particular
fuel may be required (specific octane rating,
specific trade name, etc.) to ensure correct
operation of the engine.
For all additional information, consult a dealer.
Snow chains
In wintry conditions, snow chains improve
traction as well as the behaviour of the
vehicle when braking.
The snow chains must be fitted only to the front wheels. They must never be
fitted to "space-saver" type spare wheels.
Observe the legislation in force in your
country on the use of snow chains and
the maximum authorised speed.
Use only the chains designed to be fitted to the
type of wheel fitted to your vehicle:
Original tyre size Maximum link size.
205/70 R15 16 mm
215/70 R15 12 mm
225/70 R15 16 mm
215/75 R16 12 mm
225/75 R16 16 mm
For more information on snow chains, contact a
CITROËN dealer or a qualified workshop.
Installation tips
► To fit the chains during a journey, stop the
vehicle on a flat surface on the side of the road.
► Apply the parking brake and position any
wheel chocks under the wheels to prevent
movement of the vehicle.
► Fit the chains following the instructions
provided by the manufacturer.
► Move off gently and drive for a few moments,
without exceeding 31 mph (50 km/h).
► Stop the vehicle and check that the snow
chains are correctly tightened.
It is strongly recommended that before
you leave, you practise fitting the snow
chains on a level and dry surface.
Avoid driving with snow chains on roads that have been cleared of snow to avoid
damaging the vehicle's tyres and the road
surface. If the vehicle is fitted with alloy

95
Practical information
7

► Pull the control located on the side of the
dashboard towards you.
On the outside

► Push the lever located above the grille
upwards and lift the bonnet.
Do not open the bonnet under very windy
conditions.
When the engine is hot, handle the lever and
the stay with care (risk of burns).


► Unclip the stay and rotate it to insert it into
the first slot and then into the second slot.
Because of the presence of electrical
equipment under the bonnet, it is
recommended that exposure to water (rain,
washing, etc.) be limited.
Closing the bonnet
► Before closing the bonnet, replace the stay in
its housing. ►
Lower the bonnet and release it near the end
of its travel. Check the bonnet is locked.
Diesel engines



1. Screenwash and headlamp washer reservoir
2. Power steering fluid reservoir
3. Engine coolant reservoir
4. Brake and clutch fluid reservoir
5. Diesel fuel filter
6. Fusebox
7. Air filter
8. Dipstick
9. Engine oil filler cap
Battery connections:
+ Positive metallic terminal
- Negative metallic terminal (earth)

96
Practical information
Topping up the engine oil level

► Remove the dipstick before topping up.
► Recover the oil filler neck.
► Unscrew the filler cap.
► Install the oil filler neck in the filler hole.
► Top up with oil.
► Remove the oil filler neck from the filler hole.
► Replace the filler cap.
► Replace the dipstick.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pad wear.
The Diesel circuit is under very high pressure.
All work on this circuit must be carried out
only by a CITROËN dealer or a qualified
workshop.
Checking levels
Check all of the following levels regularly in
accordance with the manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a CITROËN
dealer or a qualified workshop.
The fluids must comply with the manufacturer's requirements and with
the vehicle's engine.
Take care when working under the bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
If the engine cover is to be removed /
refitted, handle it with care to avoid
damaging the mounting clips.
Used products
Avoid prolonged contact of used oil or fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a CITROËN dealer or a
qualified workshop.
Engine oil
The level is checked, with the engine having been switched off for at least 30
minutes and on level ground, using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended
that you check the level, and top up if necessary,
every 3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.
Checking using the dipstick
For the location of the dipstick, please refer
to the illustration of the corresponding engine
compartment.
► Grasp the dipstick by its coloured grip and
pull it out completely.
► Wipe the end of the dipstick using a clean,
lint-free cloth.


► Reinsert the dipstick and push fully down,
then pull it out again to visually check the oil
level: the correct level is between marks A (max)
and B (min).
Do not start the engine if the level is:
– above mark A: contact a CITROËN dealer or a
qualified workshop.
– below mark B: top up the engine oil
immediately.
Oil grade
Before topping up or changing the engine
oil, check that the oil is suitable for the engine
and complies with the recommendations in
the service schedule supplied with the vehicle
(or available from your CITROËN dealer and
qualified workshops).
Use of non-recommended oil may invalidate
the contractual warranty in the event of
engine failure.

97
Practical information
7Topping up the engine oil level

► Remove the dipstick before topping up.
► Recover the oil filler neck.
► Unscrew the filler cap.
► Install the oil filler neck in the filler hole.
► Top up with oil.
► Remove the oil filler neck from the filler hole.
► Replace the filler cap.
► Replace the dipstick.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pad wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
If topping up, clean the cap before
replacing it. Use only DOT4 brake fluid
from a sealed canister.
Power steering fluid
The level of this fluid should be close to the "MAX" mark. Check it, with the
vehicle parked on level ground and with the
engine cold, by reading the level on the filler
neck.
Unscrew the cap secured to the dipstick. To
access the reservoir cap, remove the protective
cover by turning its three fixing screws a quarter
turn, then remove the second cover placed on
the cap.
Engine coolant
It is normal to top up this fluid between
two services.
The check and top-up must only be done with
the engine cold.
A low level presents a risk of serious damage to
the engine.
The level of this fluid should be close to the
"MAX" mark but should never exceed it.
If the level is close to or below the " MIN” mark, it
is essential to top up.
When the engine is hot, the temperature of this
fluid is regulated by the fan.
As the cooling system is pressurised, wait at
least one hour after switching off the engine
before carrying out any work.


To gain access to the tank cap, remove the
protective cover by turning its three fixing screws
a quarter of a turn.
In order to avoid the risk of scalding if you need
to top up in an emergency, wrap a cloth around
the cap and unscrew the cap by two turns to
allow the pressure to drop.
Once the pressure has dropped, remove the cap
and top up to the required level.
Check the coolant level regularly
according to the use of your vehicle
(every 3,000 miles (5,000 km) / 3 months).