service DODGE DURANGO SRT 2019 Vehicle Warranty

CONTINENTAL TIRE
LIMITED WARRANTY AND ADJUSTMENT POLICY FOR ORIGI-
NAL EQUIPMENT PASSENGER CAR & LIGHT TRUCK TIRES
(Including TEMPORARY SPARE Tires)
This booklet also includes important safety warnings.
1.ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
owner of new Continental brand passenger and light truck (LT) tires
that are the new vehicle original equipment tires bearing the Conti-
nental brand name and D.O.T. Tire Identification Number, operated in
normal service, and used on the same vehicle on which they were
originally installed according to the vehicle manufacturer ’s recom-
mendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
2. WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
APPLICABLE? BASIC COVERAGE:
Eligible Tires are covered by this Warranty for a maximum of 72
months from the date of purchase, determined by the new vehicle
registration date or new vehicle sales invoice showing date of pur-
chase.
Where to Go for Warranty Replacement: Contact the dealer from
where you purchased the vehicle or an alternate authorized Continen-
tal brand tire dealer (Authorized Dealer) to determine the eligible
warranty coverage for your tires and how to proceed from there.
Free Replacement Period: PASS & LT If an eligible Continental brand
PASS or LT tire becomes unserviceable from a warrantable condition,
other than those listed under Section 3, during the first 12 months or
first 2/32nds of an inch (1.6 mm) of treadwear (whichever comes first),
it will be replaced with a **comparable new Continental brand tire
FREE OF CHARGE, including mounting and balancing (excluding on
line orders). Owner pays all applicable taxes.
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TEMPORARY SPARE:If a TS Tire becomes unservicable from a
condition other than those listed in Section 3, during the first 1/32nd
(0.8 mm) of treadwear, then it will be replaced with a **comparable
new Continental brand TS tire FREE OF CHARGE, including mount-
ing and balancing. The owner pays all applicable taxes. After this Free
Replacement Period for your TS tire expires, no warranty claim will
be accepted.
After the Free Replacement Period: The tire (except temporary spare
tire) may still be eligible for a pro rata replacement up to 72 months
from date of original purchase until the tread is worn down to the
tread wear indicators (2/32nds of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes unserviceable under the stipu-
lations of this Limited Warranty and Adjustment policy it will be
replaced with a **comparable new Continental brand tire, charging the
owner a pro-rated amount. Owner pays all applicable taxes (including
F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the useable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The
useable tread is the original tread down to the tread wear indicators
(2/32nds of an inch or 1.6 mm of tread remaining.)
** A comparable new Continental brand tire may be of either the
same tire line or the same basic construction but with a different
sidewall or tread configuration. If a higher priced tire is selected, the
consumer will pay the difference in price.
3. WHAT IS NOT COVERED BY THIS WARRANTY
THE FOLLOWING ARE NOT COVERED:
• Road Hazard: Any tire with road hazard damage, which includes,
but is not limited to: cuts, snags, punctures, bruises, and impact
breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32nds
(1.6 mm) of an inch of treadwear or 12 months of service, whichever
comes first.
• Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
• Mileage: Mileage is not covered under this policy.
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Owner must present new vehicle registration form or new vehicle
sales invoice indicating the date of purchase. Owner will be required
to sign the CTA Limited Warranty Claim Form or dealer replacement
sales receipt.
Owner is responsible for paying all applicable taxes charged by the
servicing dealer and is also responsible for paying shipping, local
tire-disposal fees and parts or service regardless of mileage or months
of service. This includes payment for tire rotation, alignment, towing,
road service, valve stems and tire repairs.
Owner is responsible for maintaining proper tire air pressure and for
proper maintenance of the tire.
6. SAFETY WARNING:
Ignoring any of the safety and information contained in this
warranty may result in tire failure, causing serious injury or death.
• Tire failure due to underinflation /overloading. Follow vehicle
owner ’s manual or tire placard in vehicle for proper inflation and
loading.
• Explosion of tire/rim assembly due to improper tire mounting. Ti re
mounting / demounting can be dangerous. It should be performed
only by a trained tire specialist using proper tools and procedures.
Prior to tire mounting/demounting, the Rubber Manufacturers
Association (RMA) wall charts and manuals should be read to obtain
the proper procedures. The failure to follow these procedures may
result in faulty positioning of the tire and/or rim, which may cause
the assembly to burst with force sufficient to cause injury or death.
• Tire failure due to damage. Inspect your tires frequently for scrapes,
bulges, separations, cuts, snags and other damage from road haz-
ards. Damage from impact can occur to the inner portions of your
tire without being visible to the outside. If you suspect a tire has been
damaged from striking anything unusual in the road, you must have
the tire removed from the rim and inspected both inside and out by
a trained tire specialist. Air loss or unusual tire wear can also be
warning signs that a tire may have internal damage. If you notice
these conditions, have your tire inspected by a trained individual.
• Tire failure due to excessive tire spinning. Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly
may cause a sudden tire explosion resulting in vehicle damage
and/or serious injury or death. Never exceed 35 mph (55km/h) as
indicated on your speedometer when your vehicle is stuck in snow,
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punctures, and loss of inflation pressure. At a minimum, ContiSeal™ tires
should be inspected once or twice a month and always before a long trip.
Punctures or damage not attended to promptly can result in loss of
inflation pressure and/or damage to the tire. ContiSeal™ tires with cuts
and punctures must be inspected by a trained tire specialist as soon as
possible. The trained specialist, must inspect the tire carefully and,
according to industry standards, to determine whether a permanent
repair can be made or whether the tire must be removed from service and
scrapped. A permanent repair will require removal of the tire from the
rim and application of a repair method specifically approved for the
ContiSeal™ tires.
ContiSeal™ tires are identified by a symbol on the tire sidewall.
CONTISILENT™ TIRE OWNERS:
ContiSilent™ tires are designed
to reduce noise generated while
driving. A ContiSilent™ tire is
lined with a noise reducing foam
insert. It is not designed or intended to act as a puncture repair.
USING ContiSilent™ Tires
In aspects such as mounting, demounting, inflating and balancing,
ContiSilent™ tires do not differ from non-ContiSilent™ tires. As with any
tire, regularly inspect ContiSilent™ tires for evidence of cuts, punctures,
and loss of inflation pressure. At a minimum, ContiSilent™ tires should
be inspected once or twice a month and always before a long trip.
Punctures or damage not attended to promptly can result in loss of
inflation pressure and/or damage to the tire. ContiSilent™ tires with cuts
and punctures must be inspected by a trained tire specialist as soon as
possible. The trained tire specialist must inspect the tire carefully and,
according to industry standards, determine whether a permanent repair
can be made or whether the tire must be removed from service and
scrapped.
A permanent repair will require removal of the tire from the rim and
application of a repair method specifically approved for ContiSilent™
Tires. ContiSilent™ tires are identified by a symbol on the tire sidewall.
ContiSilent™ tires and non-ContiSilent™ tires may be mixed on the same
vehicle.
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In addition to the valuable warranty, safety and maintenance information
you will finding this Warranty we encourage you to visit CTA websites
at:
www.continentaltire.comorwww.continentaltire.cafor up-to-date
changes and a Self-Help knowledge base with downloadable brochures
(customer care link). Please also visit the Rubber Manufacturer Associa-
tion (RMA) website at
www.rma.org.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
Contact any Authorized Dealer where you purchased the vehicle or the
nearest Continental brand tire dealer. For the nearest Continental brand
tire dealer, consult either the websites or the toll free Customer Relations
number(s).
In the United States call 800-847-3349
In Canada, call 855-453-1962
Continental Tire the Americas, LLC 1830 McMillan Park Dr.Fort Mill, SC 29707
Continental Tire Canada, Inc. 6110 Cantay Rd.
Mississauga, ON L5R 3W5
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FALKEN TIRE CORPORATION
FALKEN
MADE BY SUMITOMO RUBBER INDUSTRIES
Congratulations!
Your new vehicle is fitted with high performance and high quality Falken
tires.
In order to guarantee that you receive the best performance and quality
from your new Falken tires, we recommend that you read and follow all
of the maintenance and safety tips provided in this document. We also
suggest that you have your Falken tires periodically inspected and
maintained by a qualified tire service professional.
A) TIRE CARE AND RECOMMENDATIONS
PROPER INFLATION AND FUEL ECONOMY
Ensure maximum performance and a long life from your tires by
checking the air pressures at least once a month and set them to the
vehicle manufacturer ’s recommended pressure(s) listed on the vehicle’s
tire placard or in your owner ’s manual. Always check and adjust your air
pressure when your tires are cold, preferably first thing in the morning
before driving. Never release air pressure from tires when they are hot.
Wait until the tires cool down and recheck, adding air or releasing as
required. Falken endorses the use of nitrogen in your tires because it
helps your tires maintain optimal pressure for longer periods of time and
reduces the amount of moisture inside of the tire and wheel assembly.
*Some plus size applications may require different air pressure(s) than
what is listed on your vehicle’s placard or owner ’s manual. In this case,
please consult your tire dealer or Falken Tire for proper inflation
pressure(s).
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TIRE INFLATION PRESSURE
Tires need to be properly inflated to effectively operate and perform as
intended. Tires carry the weight of the vehicle, passengers, and cargo as
well as bear the forces of braking, accelerating, and turning. The vehicle
manufacturer sets the inflation pressures for the original equipment tires
that are on your vehicle.
Driving with improperly inflated tires is dangerous. An under inflated
tire will generate excessive heat build-up that will cause damage to the
internal structure and inner liner of the tire. Besides tire damage,
improper tire inflation pressures can also affect your vehicle’s ride and
handling, tire tread wear, and fuel economy. It is recommended to always
keep all of your tires, including the spare, at the vehicle manufacturer ’s
recommended inflation pressures and be sure to check the air pressure
monthly and before going on long road trips or carrying extra weight in
your vehicle.
Your vehicle’s tire placard and/or owner ’s manual will list the cold
inflation pressure(s) for your vehicle’s original equipment tires, including
the spare. The placard can be found on the driver ’s side door or door
jamb area. If you have questions about understanding your vehicle’s tire
placard, please refer to your owner ’s manual or ask a qualified tire
service professional.
Example of what your tire placard looks like:
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ROTATION AND WEAR
Falken recommends rotating your tires at least every 8,000 km (5,000
miles) and periodically inspecting your tires to make sure they are free of
road hazards (such as nails, screws, large wood splinters, etc.) that might
penetrate your tires causing them to lose air pressure and to ensure they
are wearing evenly. Common irregular wear patterns are: misalignment
wear, where the tire shows excessive outer or inner tread wear. Tire
sidewalls should also be inspected for cuts, snags, bruises, and weather
cracking. If any of these noted conditions are present during inspection,
we recommend returning to your servicing tire dealer to be corrected to
ensure long tire life.***Never include a temporary spare tire in your
rotation pattern***
TIRE REPLACEMENT
Falken recommends replacing your tires when the tread wears down to
the wear bars at 1.6 mm (2/32 of an inch), which are located across the
tread in several locations around the tire. If only two tires are being
replaced, the two new tires should always be installed on the rear of the
vehicle to aid in preventing your vehicle from hydroplaning, even if your
car is front wheel drive. It’s always recommended to have your new tires
balanced during installation, and alignment checked if the previous tires
show and irregular wear. Tires that have been in use for 5 (five) years or
more should continue to be inspected by a qualified tire specialist, at least
annually. It is recommended that any tires 10 (ten) years old or older from
the date of manufacture, including spare tires, be replaced with new tires
as a precaution even if such tires appear serviceable and even if they have
not reached the legal worn out limit at 1.6 mm (2/32 of an inch).
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TIRE REPAIRS
In the event that you get a flat tire while driving, it is best to find a nearby,
safe place to stop and install your spare tire or call a tow truck. The less
distance that you drive on your low or flat tire, the better chances your
tire has of being repairable. Once you are able to get to your local
servicing tire dealer, have them dismount the tire from the rim and
thoroughly inspect the inside of the tire. It is important to know the
difference between a proper tire repair and an improper one because it
can be critical to you and your vehicle’s safety. An improper repair could
pose a safety threat to you and your family and could also affect your
tire’s manufacturer warranty. Here are some tips in determining if your
damaged tire can be properly repaired or not:
•Always have the tire removed from the wheel and inspected before
any repair is performed.
• Tires with less than 1.6 mm (2/32 of an inch) of tread should NOT be
repaired.
• Never repair a tire with a puncture larger than 6 mm (1/4 of an inch).
• Repairs should be limited to the tread area only.
• Repairs cannot overlap one another.
• A plug and patch or plug/patch combo should be used to effectively
repair a tire puncture.
• If anything seems questionable at any time during the repair process,
ask your service advisor for more details and/or call the tire manu-
facturer to make sure the tire’s warranty isn’t being voided.
TIRE MIX USAGE
WARNING!
Never mix tires of different size or construction and/or type on any
axle. (Except for temporary use as a spare tire.) Always refer to the
vehicle’s owner manual for proper tire fitments.
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B) LIMITED WARRANTY
This limited warranty applies to Falken brand Original Equipment
Passenger Car, Temporary Spare, and Light Truck steel belted radial tires
bearing the complete description and serial number required by the
Department of Transportation (DOT). This warranty is effective only to
tires for which claims are made within 5 (five) years of the date of
production, based on the tire DOT serial number.
1.WHAT IS COVERED AND FOR HOW LONG
Falken tires that are originally equipped on this vehicle are warranted
against any defects in the materials and workmanship for the usable
life of the original tread. The limited warranty terminates at the flush
appearance of the tread wear indicators at 1.6 mm (2/32 of an inch)
remaining tread depth.
A. Free Replacement If a tire becomes unserviceable due to such defect within the first 1.6 mm (2/32 of an inch) of tread wear, the
tire will be replaced free of charge with the same or comparable
Falken tire.
B. Prorated Replacement After the first 1.6 mm (2/32 of an inch) of wear, a prorated adjustment credit will be given based on the
percentage of remaining usable tread depth, down to the remaining
1.6 mm (2/32 of an inch) tread wear bar indicator. No credit is
given if the tire is worn beyond the flush appearance of the tread
wear bar indicator (less than 1.6 mm (2/32 of an inch) tread depth
remaining).
C. Out-of-Round / Out-of-Balance Replacement Tires that are deemed to be out-of-round or out-of-balance will be accepted for adjust-
ment during the first 0.8 mm (1/32 of an inch) of the original tread
depth and will be replaced free of charge with the same or similar
Falken tires (no labor costs will be covered). A set of four (4) tires
from the same vehicle will not be accepted for out-of-round or
out-of-balance claims.
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