phone DODGE JOURNEY 2020 Repair Manual

378 MULTIMEDIA
If this equipment does cause harmful inter -
ference to radio or television reception,
w h

ich can be determined by turning the
equipment off and on, the user is encour -
aged to try to correct the interference by one
o r

more of the following measures:
a. I ncrease the separation between the
e
quipment and receiver.
b. C onsult an authorized dealer or an expe -
r
ienced radio technician for help.
VOICE COMMAND (UCONNECT 3/3 NAV)
UCONNECT 3/3 NAV
The Uconnect Voice Command
system allows you to control your AM,
FM

radio, satellite radio, disc player,
SD Card, USB/iPod® and SiriusXM®
Travel Link.
NOTE:
Take care to speak into the Voice Command
s y

stem as calmly and normally as possible.
The ability of the Voice Command system to
r e

cognize user voice commands may be nega-
tively affected by rapid speaking or a raised
v o

ice level. When you push the Uconnect Voice Command
button, you hear a beep. The beep is your
signal to give a command.
If no command is spoken the system says one
o f

two responses:
I didn't understand
I didn't get that
If a command is not spoken a second time, the
s y

stem will respond with an error and give some
direction as what can be said based on the
context you are in. After three consecutive
failures of a spoken command the VR session
will end. Pushing the Uconnect Voice Command

button while the system is speaking is known as
“ b

arging in.” The system will be interrupted, and
after the beep, you can say a command. This
becomes helpful once you start to learn the
options.
NOTE:
At any time, you can say the words “Cancel” or
“ H

elp.”
These commands are universal and can be
u s

ed from any menu. All other commands can
be used depending upon the active application.
When using this system, you should speak
c le

arly and at a normal speaking volume.
The system best recognizes your speech if
the windows are closed, and the heater/air
c o

nditioning fan is set to low.
At any point, if the system does not recognize
o n

e of your commands, you will be prompted to
repeat it.
To hear available commands, push the
U c

onnect Voice Command button and say
“Help.” You hear available commands for the
s c

reen displayed.
WARNING!
Any voice commanded system should be
used only in safe driving conditions following
all applicable laws, including laws regarding
phone use. Your attention should be focused
on safely operating the vehicle. Failure to do
so may result in a collision causing serious
injury or death.

MULTIMEDIA 379
Natural Speech

Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I would
like to.”

The system handles multiple inputs in the same
ph

rase or sentence such as “make a phone
call” and “to Kelly Smith.” For multiple inputs in
the same phrase or sentence, the system
identifies the topic or context and provides the
associated follow-up prompt such as “Who do
you want to call?” in the case where a phone
call was requested but the specific name was
not recognized.
The system utilizes continuous dialog; when the
s y

stem requires more information from the user
it will ask a question to which the user can
respond without pressing the Uconnect Voice
Command button.
UCONNECT VOICE COMMANDS
The Uconnect Voice Command system
understands two types of commands. Universal
commands are available at all times. Local
commands are available if the supported radio
mode is active.
Start a dialogue by pushing the Uconnect Voice
Co

mmand button.
Changing The Volume

1. Start a dialogue by pushing the Voice
Command button.

2. S ay a command (e.g., “Help”).
3
. U se the ON/OFF VOLUME rotary knob to
a
djust the volume to a comfortable level
while the Voice Command system is
speaking. Please note the volume setting
for Voice Command is different than the
audio system.
Starting Voice Recognition (VR) Session In
Radio/Player Modes
In this mode, you can say a command.
NOTE:
The commands can be said on any screen when
a

call is not active after pushing the Uconnect
Voice Command button.
Source
To switch to the audio source, say “Change
source to Disc” for example. This command can
be given in any mode or screen:
“Track” (#) (to change the track)
9

380
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you to
be happy with our products and services.

Warranty service must be done by an
au

thorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an
a
u

thorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
c u

stomer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

CUSTOMER ASSISTANCE 381
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
38

7-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.

Any hearing or speech impaired customer,
who has access to a TDD or a conventional
t e

letypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
r e

quire assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
m a

nufacturer's service contracts. If you
purchased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
The manufacturer will not stand behind any
s e

rvice contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
10

CUSTOMER ASSISTANCE 383
IN CANADA

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below. Service Manuals
These comprehensive Service Manuals provide
a


complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
d i

agrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
w
i

th the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
I n

formation, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
10

384
INDEX
A
About Your Brakes...............................160, 256Adding Engine Coolant (Antifreeze)...............229Adding Fuel....................................................176Adding Washing Fluid....................................221Additives, Fuel...............................................258Adjust
Down...........................................................30Forward.......................................................30Rearward.....................................................30Up................................................................30Air Bag...........................................................131Air Bag Operation......................................133Air Bag Warning Light................................131Driver Knee Air Bag...................................133Enhanced Accident Response.........137, 215Event Data Recorder (EDR).......................215If Deployment Occurs................................136Knee Impact Bolsters................................133Maintaining Your Air Bag System..............138Maintenance.............................................138Side Air Bags.............................................134Transporting Pets......................................154Air Bag Light...............................100, 131, 155Air Cleaner, Engine (Engine Air Cleaner
Filter).............................................................224
Air Conditioner Maintenance........................224Air Conditioner Refrigerant..................224, 225Air Conditioner System.................................224Air Conditioning................................................70Rear.............................................................53Air Conditioning Filter.......................................72Air Conditioning, Operating Tips.......................71Air Filter........................................................224Air Pressure Tires.........................................................243AlarmPanic...........................................................11Security Alarm....................................18, 101Alterations/ModificationsVehicle...........................................................8Antifreeze (Engine Coolant).................229, 261Disposal...................................................230Anti-Lock Brake System (ABS)......................109Anti-Lock Warning Light................................105Assist, Hill Start.............................................114Auto Down Power Windows.............................73Automatic Climate Controls.............................58Automatic Dimming Mirror...............................37Automatic Door Locks......................................20Automatic Headlights.......................................41
Automatic Temperature Control (ATC).......58, 70Automatic Transmission.......................161, 234Adding Fluid............................233, 234, 264Fluid And Filter Change.............................234Fluid Change.............................................234Fluid Level Check......................................233Fluid Type.................................................264Special Additives......................................233Autostick.......................................................166Auxiliary Electrical Outlet (Power Outlet)..........87
B
Back-Up Lights..............................................192Battery.................................................102, 221Charging System Light..............................102Keyless Key Fob Replacement....................11Location....................................................221Belts, Seat....................................................155BluetoothPhone..................296, 297, 327, 328, 336Body Mechanism Lubrication........................226B-Pillar Location............................................239Brake Assist System.....................................110Brake Control System, Electronic..................110Brake Fluid....................................................264

385
Brake System......................................232, 256Fluid Check.....................................232, 264Master Cylinder.........................................232Parking......................................................160Warning Light............................................100Brake, Parking...............................................160Brake/Transmission Interlock.......................162Brakes...........................................................256Brightness, Interior Lights................................43Bulb Replacement.........................................189Bulbs, Light..........................................156, 189
C
Camera, Rear................................................175Capacities, Fluid............................................261Caps, FillerOil (Engine)......................................220, 223Power Steering..........................................168Radiator (Coolant Pressure)......................230Car Washes...................................................253Carbon Monoxide Warning..................154, 260CargoVehicle Loading..................................78, 177Cargo Area Cover.............................................78Cargo Compartment........................................78Luggage Carrier...........................................91Cargo Load Floor.............................................78Cargo Management System............................78Rollaway Tonneau Cover.............................78
Tri-Fold Load Floor.......................................78
Cargo Tie-Downs..............................................79Cellular Phone..............................................376Certification Label.........................................177Chains, Tire...................................................250Changing A Flat Tire......................................234Chart, Tire Sizing...........................................236Check Engine Light (Malfunction Indicator
Light).............................................................108Checking Your Vehicle For Safety.................154Checks, Safety..............................................154Child Restraint..............................................139Child Restraints Booster Seats...........................................142Child Seat Installation..............................151How To Stow An unused ALR Seat Belt....148Infant And Child Restraints.......................141Locating The LATCH Anchorages..............146Lower Anchors And Tethers For Children..144Older Children And Child Restraints.........141Seating Positions......................................143Using The Top Tether Anchorage..............153Clean Air Gasoline.........................................258CleaningWheels.....................................................249Climate Control................................................47Automatic....................................................58Manual........................................................47Rear......................................................53, 64Coin Holder......................................................85
Cold Weather Operation...............................159
Compact Spare Tire......................................247ConsoleFloor............................................................85Contract, Service...........................................381Cooling Pressure Cap (Radiator Cap)............230Cooling System.............................................228Adding Coolant (Antifreeze)......................229Coolant Level...................................228, 231Cooling Capacity.......................................261Disposal Of Used Coolant.........................230Drain, Flush, And Refill.............................229Inspection.................................................231Points To Remember................................231Pressure Cap............................................230Selection Of Coolant
(Antifreeze).........................229, 261, 262Corrosion Protection.....................................252Cruise Light...................................................106Cupholders.............................................86, 255Customer Assistance....................................380Customer Programmable Features...............266Cybersecurity................................................265
D
Daytime Brightness, Interior Lights..................43Daytime Running Lights...................................41Dealer Service...............................................222Defroster, Windshield...................................155Delay (Intermittent) Wipers..............................45
Diagnostic System, Onboard.........................107
11

389
M
Maintenance...................................................75Maintenance Free Battery.............................221Making A Phone Call............................300, 332Malfunction Indicator Light (Check
Engine)................................................103, 108Manual Service......................................................383Marker Lights, Side.......................................191Master CylinderBrakes.......................................................232Methanol.......................................................258Mirrors......................................................36, 38Automatic Dimming.....................................37Electric Powered.........................................38Electric Remote...........................................38Exterior Folding...........................................38Heated........................................................39Outside........................................................38Rearview..............................................36, 37Vanity..........................................................40Modifications/AlterationsVehicle..........................................................8Monitor, Tire Pressure System.......................116Mopar Parts...................................................382MP3 Control..................................................364Multi-Function Control Lever............................40
N
New Vehicle Break-In Period
..........................160
O
Occupant Restraints.....................................120Octane Rating, Gasoline (Fuel)............257, 262Oil Filter, Change..........................................224Oil Filter, Selection........................................224Oil Pressure Light..........................................102Oil Reset..........................................................96Oil, Engine............................................223, 262Capacity....................................................261Change Interval........................................223Checking...................................................221Dipstick....................................................221Disposal...................................................224Filter................................................224, 262Filter Disposal...........................................224Identification Logo....................................223Materials Added To..................................223Pressure Warning Light............................102Recommendation............................223, 261Synthetic..................................................223Viscosity..........................................223, 261Onboard Diagnostic System..........................107Operating Precautions..................................107Operator ManualOwner's Manual....................................8, 383OutletPower..........................................................87Outside Rearview Mirrors................................38Overheating, Engine......................................209
Owner’s Manual (Operator Manual)...................8
P
Paint Care.....................................................252Panic Alarm......................................................11Parking Brake...............................................160ParkSense System, Rear...............................171Passenger SeatEasy Entry....................................................28Passive Entry....................................................21Pets...............................................................154PhoneBluetooth.........................................296, 297Pairing.............................................296, 327Phone (Uconnect).........................................294Phonebook........................298, 300, 330, 332Placard, Tire And Loading Information..........239PowerBrakes......................................................256Distribution Center (Fuses).......................196Door Locks...................................................20Inverter........................................................89Mirrors.........................................................38Outlet (Auxiliary Electrical Outlet).................87Seats...........................................................30Steering....................................................168Sunroof........................................................74Transfer Unit.............................................264Windows......................................................7211

392
Towing...........................................................178Disabled Vehicle........................................212Guide.........................................................181Recreational..............................................186Weight.......................................................181Towing Behind A Motorhome.........................186Towing Eyes...................................................213Traction.........................................................187Traction Control.............................................115Trailer Towing................................................178Cooling System Tips..................................185Hitches......................................................180Minimum Requirements............................182Tips...........................................................184Trailer And Tongue Weight........................181Wiring........................................................184Trailer Towing Guide......................................181Trailer Weight................................................181Transaxle
Autostick...................................................166TransmissionAutomatic........................................161, 233Fluid..........................................................233Maintenance.............................................233Transporting Pets..........................................154Tread Wear Indicators...................................245Trip Computer..................................................97Turn Signals...................................42, 106, 192
U
UconnectAdvanced Phone Connectivity
..................304Phone Call Features........................299, 302Uconnect Settings.......................10, 16, 266Uconnect (Hands-Free Phone)Making A Phone Call........................300, 332Uconnect Phone...........................................294Making A Call............................................332Pairing......................................................327Receiving A Call........................................333Uconnect Voice Command............................378Underhood Fuses..........................................196Uniform Tire Quality Grades..........................251Unleaded Gasoline.......................................257Untwisting Procedure, Seat Belt...................125USB...............................................................364
V
Vanity Mirrors..................................................40Vehicle Certification Label............................177Vehicle Identification Number (VIN)..............256Vehicle Loading..........................177, 178, 239Vehicle Modifications/Alterations......................8Vehicle Storage................................................71Video Entertainment System........................365Viscosity, Engine Oil......................................223Voice Command...................................337, 378
W
Warning Flashers, Hazard.............................189Warning Lights (Instrument Cluster
Descriptions).................................................104Warnings And Cautions......................................8Warranty Information....................................382Washer Adding Fluid..............................................221Washers, Windshield......................44, 45, 221Washing Vehicle............................................253WaterDriving Through........................................187Wheel And Wheel Tire Care...........................249Wheel And Wheel Tire Trim...........................249Wind Buffeting..........................................74, 75Window Fogging...............................................71Windows..........................................................72Power...........................................................72Reset Auto-Up..............................................73Windshield Defroster....................................155Windshield Washers.................................44, 45Fluid..........................................................221Windshield Wiper Blades..............................226Windshield Wipers...........................................44Wipers Blade Replacement...........................226Wipers, Intermittent.........................................45Wipers, Rear....................................................46Wrecker Towing.............................................212

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING