fuel FORD C-MAY HYBRID 2018 Warranty Guide

3. The New Vehicle Limited Warranty for your2018-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
5

which case a tire of the same brand, size, load, speed and tread type will
be used. In some circumstances, Ford may authorize another brand
and/or model to substitute for the original brand and model, even if still
available.
Normal tire wear or damage is not reimbursable. See page 14 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
theEngine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts,
flywheel, injection pump, manifold (exhaust and intake), manifold bolts,
oil pan, oil pump, seals and gaskets, engine thermostat, engine
thermostat housing, timing chain cover, timing chain (gears or belt),
turbocharger/supercharger unit, valve covers, water pump;
Transmission: all internal parts, clutch cover, seals and gaskets, torque
converter, transfer case (including all internal parts), transmission case,
transmission mounts; single-speed gearbox (for The Focus Electric);
Front-Wheel Drive: axle shafts, front bearings seals and gaskets,
universal and constant velocity joints; Rear-Wheel Drive:axle shafts,
bearings (front and rear), center support bearing, drive axle housing
(including all internal parts), drive shaft, retainers, supports, seals and
gaskets, universal and constant velocity joints. Four-wheel/All-Wheel
Drive: axle shafts, bearings (front and rear), center support bearing,
drive shafts, final drive housing (including all internal parts),
hubs-automatic front locking (four-wheel drive), locking rings
(four-wheel drive), seals and gaskets, universal and constant velocity
joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
10

WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
12

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gasoline)
• Jump starts
• Lock-out assistance
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Ford rental cars (FRCS) that must be towed because a covered repair
has failed during the warranty coverage period, Ford will cover towing to
the nearst Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
16

•You are subject to a penalty or sanction under local, state, or federal
law because your vehicle has failed to conform to the emissions
standards. (A penalty or sanction can include being denied the right
to use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
Passenger cars and light duty trucks (applies to vehicles up to
8,500 pounds GVWR) as follows: -
8 years or 80,000 miles (whichever occurs first) for catalytic converters,electronic emissions control unit, and onboard emissions diagnostic
devices, including the Battery Energy Control Module (BECM).
- 2 years or 24,000 miles (whichever occurs first) for all other covered parts.
See WHAT IS COVERED below for list of covered parts.
Note that the warranty period begins on the Warranty Start Dateas
specified on page 2 of this booklet.
WHAT IS COVERED?
For your vehicle, if these parts contain an emissions-related defect, they
are covered by both the Emissions Defects Warranty and the Emissions
Performance Warranty.
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Battery Energy Control Module (BECM)
•
Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only)
• Brake Vacuum Pump (Plug-in Hybrid vehicles only)
• Catalytic Converter
• Electronic Engine Control Sensors and Switches
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to Catalyst)
19

•Fuel Filler Door Sensor (Plug-in Hybrid vehicles only)
• Fuel Filler Tube and Seal
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank
• High Voltage Battery
• HVAC Controller (Plug-in Hybrid vehicles only)
• Ignition Coil and/or Control Module
• Intake Manifold
• Inverter System Controller (Plug-in Hybrid vehicles only)
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System
• Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only)
• PCV System and Oil Filler Cap
• PHEV Onboard Charger
• Powertrain Control Module (PCM)/Engine Control Module (ECM)*
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Assembly (Plug-in Hybrid vehicles only)
• Transmission Auxiliary Oil Pump (Plug-in Hybrid vehicles only)
• Transmission Fluid Temperature Sensor (Plug-in Hybrid vehicles only)
• Vacuum Distribution System
* Includes hardware and emission related software changes only
20

Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non diesel fuel lines, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in yourOwner’s Manual; or (b) the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first).
Your Ford Motor Company dealer maintains a complete list of parts
covered by the emissions performance warranty. For questions about
emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
ADDITIONAL EMISSIONS PERFORMANCE WARRANTY
INFORMATION
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
21

For full details about coverage under California requirements for
emissions control, see:
➡Defects Warranties (pages 24-30)
➡ Performance Warranty (pages 24-25)
➡ What Is Covered? (pages 27-30)
➡ What Is Not Covered? (page 30)
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2018-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-30, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and
other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
For Vehicles Eligible for Standard California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
24

WHAT IS COVERED?
The parts on the following list are covered by the Standard California
Defects Warranties and TZEV Defects Warranties.
•Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Battery Energy Control Module (BECM)
•
Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only)
• Brake Vacuum Pump (Plug-in Hybrid vehicles only)
• Catalytic Converter
• Electronic Engine Control Sensors and Switches
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to Catalyst)
• Fuel Filler Door Sensor (Plug-in Hybrid vehicles only)
• Fuel Filler Tube and Seal
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank
• High Voltage Battery
• HVAC Controller (Plug-in Hybrid vehicles only)
• Ignition Coil and/or Control Module
• Intake Manifold
• Inverter System Controller (Plug-in Hybrid vehicles only)
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System
• Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only)
• PCV System and Oil Filler Cap
• PHEV Onboard Charger
• Powertrain Control Module (PCM)/Engine Control Module (ECM)*
27

COVERAGE FOR 2018 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first cccurs)
Part Name2.0L Fusion Hybrid
2.0L C-max Hybrid
Power Steering Wiring Assembly X
Catalytic Converter X X
Cam Timing Assembly X X
Variable Camshaft Timing Assembly X X
Transmission Range Sensor / Detent Assembly X
Exhaust Gasket X
Hybrid Powertrain Control Module X X
Inverter System Controller X X
Coolant Pump Motor X
Fuel Tank X X
Battery Energy Control Module X X
On-board Battery Charger (1) X
High Voltage Traction Battery X X
Instrument Cluster (3) X X
Powertrain Control Wiring Harness X
Powertrain Control Module (PCM)/Electronic Engine Control Unit (ECU) X X
Main Body Wiring Harness (4) X X
Battery Cable (4) X
Main Wiring Assembly (4) X X
Fuel Sender Wiring Assembly (4) X
Main Jumper Wiring Assembly (4) X X
Electric Coolant Heater Assembly (4) X X
(1) for Plug-in Hybrid vehicles only
(2) for Full Hybrids Only
(3)
for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(4) for MIL illumination only
29