bluetooth FORD ESCAPE 2013 3.G Owner's Manual

Vehicle Health Report/Services (Traffic, Directions and Information) IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must list a
preferred dealer. If one is
already listed, try selecting
another dealer and logging
out. Log back in and change
it back to your preferred
dealer and retrieve the
report.
The preferred dealer
information did not load
correctly.
I'm unable to retrieve the
report on the website, or I
receive a system error.
· Update your mobile
number in your account on
the website.
· This could be due to your
phone's compatibility.
· Bad signal strength.
I'm unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
· Your phone may not be
activated on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it.
· The phone in use is not
activated.
· Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SyncMyRide
account.
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SYNC®

Times are subject to change due to
holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device or feature that may take
their focus off the road. Your primary
responsibility is the safe operation of the
vehicle. We recommend against the use
of any handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state and
local laws that may affect use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information. •
Do not attempt to service or repair the
system. See your authorized dealer.
• For your safety, some SYNC functions
are speed-dependent and cannot be
performed when the vehicle is traveling
at speeds greater than 3 mph (5 km/h).
Make sure that you review your device's
user guide before using it with SYNC.
Speed-Restricted Features
Some features of this system may be too
difficult to use while the vehicle is in
motion so they're restricted from being
modified unless the vehicle is not moving.
Some examples of these are listed below:
• Screens that are too crowded with
information, such as Point of Interest
(POI) reviews and ratings, SIRIUS
Travel Link sports scores, movie times,
ski conditions, etc.
• Any action that requires using a
keyboard, such as entering a navigation
destination or editing information
• All lists are limited so the user can view
fewer entries (e.g. phone contacts,
recent phone call entries)
Listed below are more specific features
that can only be modified while the vehicle
is not moving:
Restricted Features
Pairing a Bluetooth phone
Mobile Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
Lists entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
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Helpful Hints
•Make sure the interior of the vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands. •
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time you can interrupt the
system while it is speaking by pressing
the voice icon.
Basic commands
If You Want To
Say
Make calls.
"Phone"
Access the device connected to your USB port.
"USB"
Stream audio from your phone.
"Bluetooth audio"
Access the device connected to the auxiliary input jack.
"Line in"
Cancel the requested action.
"Cancel"
Return to the main menu.
"SYNC"
Adjust the level of voice interaction and feedback.
"Voice settings"
Run a vehicle health report.*
"Vehicle health report"
Access the SYNC Services portal. *
"Services"
Access mobile applications.*
"Mobile apps"
Hear a list of voice commands available in the current
mode.
"Help"
* If equipped, U.S. only
These commands can be said at any time during a voice session
"Main menu"
"List of commands" "What can I say?" "Next page"
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These commands can be said at any time during a voice session"Previous page""Go back""Cancel" "Exit"
"Help"
Accessing a List of Available Commands
1. Using the touchscreen, press the Menu
icon, Help, then Voice Command List. 2.
Using the steering wheel control, press
the voice icon. After the tone, speak
your command clearly.
Available Voice Commands
"Radio list of commands"
"Audio list of commands"
"SD card list of commands"
"Bluetooth audio list of commands"
"Sirius satellite list of commands" *
"Browse list of commands"
"Travel link list of commands" *
"CD list of commands"
"USB list of commands"
"Climate control list of commands"
"Voice instructions list of commands"
"List of commands"
"Voice settings list of commands"
"Navigation list of commands" *
"Help"
"Phone list of commands"
* If equipped
Voice Settings
Voice settings allow you to customize the
level of system interaction, help and
feedback. The system defaults to standard
interaction which uses candidate lists and
confirmation prompts as these provide the
highest level of guidance and feedback.
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System SettingsDistance Units
Language
System Prompt Volume
Temperature Units
Keyboard Layout
Touchscreen Beeps
Master Reset
Install Applications
Voice Settings
Customize the level of system interaction,
help and feedback. Press Menu, Settings, then Voice.
Voice Settings
· Standard interaction mode provides more detailed
interaction and guidance.
Interaction Mode
· Advanced mode has less audible interaction and more
tone prompts.
Short questions asked by the system when the system
has not clearly heard or understood your request. (Even
with confirmation prompts turned off, you may be asked
to confirm settings occasionally.)
Confirmation Prompts
Candidate lists are possible results from your voice
commands. If these are turned off, the system simply
makes a best guess at your request.
Media Candidate Lists
Phone Candidate Lists
Allows you to adjust the voice volume level.
Voice Control Volume
Media Player Settings
To access settings for your media player,
press Menu, Settings, then Media Player.
Select from the following:
• Autoplay On/Off
• Bluetooth Devices
• Index Bluetooth On/Off
• Database Info
• Media Management On/Off Note:
With Autoplay and Index Bluetooth
turned on, you can listen to music which has
already been indexed. With these features
turned off, SYNC does not play any of your
music until all the media (on your USB
thumb drive, flash drive, portable music
player, etc.) has been indexed.
Navigation Settings
To access settings for your media player,
press Menu, Settings, then Navigation.
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Select from the following:
•Map Preferences
• Route Preferences
• Navigation Preferences
• Traffic Preferences
• Avoid Areas Phone Settings
To access settings for your media player,
press Menu, Settings, then Phone (or
Phone, then Settings).
Phone Settings
Connect, disconnect, add or delete a device, as well as
save it as a favorite.
Bluetooth Devices
Turn Bluetooth on or off.
Bluetooth On/Off
Have all calls go directly to your voice mail and not ring in
the vehicle cabin. With this feature turned on, text message
notifications are also suppressed and do not ring inside
the cabin.
Do Not Disturb
Turn 911 Assist™ on or off. See Information (page 358).
911 Assist
Select how you would like to be notified when you receive
a text message, if supported by your phone. Choose from
possible system alert tones, text-to-speech or silent.
Text Message Notification
Use this screen to make adjustments to your internet data
connection. Select to make your connection profile with
the PAN (personal area network) or to turn off your
connection. You can also choose to make adjustments to
your settings or have the system always connect, never
connect when roaming or query on connect. Press ? for
additional information.
Internet Data Connection
*
Access features such as automatic phonebook download,
re-download your phonebook, add contacts from your
phone as well as delete or upload your phonebook.
Manage Phonebook
Display call history.
Display Call History
* If compatible.
Wireless and Internet
To access, press Menu, Settings, then
Wireless and Internet. Select from the following:
•
Wi-Fi settings
• Bluetooth settings
• USB mobile broadband
• Prioritize connection methods
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Instead of using Wi-Fi, your system can
also use a USB mobile broadband
connection to access the internet. This
screen allows you to set up what is your
typical area for your USB mobile
broadband connection.
You can select the following:
•Country
• Carrier
• Phone Number
• User Name
• Password
Prioritize Connection Methods
This screen allows you to choose your
connection methods and change them as
needed. You can select to Change Order
and have the system either always attempt
to connecting using a USB mobile
broadband or using Wi-Fi. Bluetooth Settings
This screen shows you what device is
currently paired with the system as well as
giving you your typical Bluetooth options
to connect, disconnect, set as favorite,
delete and add device.
Bluetooth is a registered trademark of the
Bluetooth SIG.
Help
Your touchscreen system has a help
feature which you can access at any time.
To access, press Menu, then Help. Select
from the following options:
You Can
If You Select
View the vehicle's current location, if your vehicle is
equipped with navigation. If your vehicle is not equipped
with navigation, nothing is displayed.
Where Am I?
Access the 911 Assist settings, vehicle restart instructions
and emergency quick dial contacts.
911 Assist
· In Case of Emergency (ICE) Quick Dial: This feature
allows you to save up to two numbers as ICE contacts for
quick access in the event of an emergency. Select Edit to
access your phonebook and then select the desired
contacts. The numbers then appear as options on this
screen for the ICE 1 and ICE 2 buttons. The ICE contacts
you select are presented to you at the completion of the
911 Assist call process for quick access.
View possible voice commands.
Voice Command List
From this screen, you can also access
System information, Software Licenses
and Driving Restrictions. To access Help using the voice commands,
press the voice button, then, after the tone,
say "Help". The system provides voice
commands that can be used in the current
mode.
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You Can
When You Select
Repeat the currently playing song or album.
Repeat
Play music on the selected album or folder in random
order.
Shuffle
Browse the contents of the device. It also allows you to
search and play by genre, artist, album, etc.
Browse
Choose music similar to that which is currently playing.
Similar Music
Select more settings:
Options
· Sound Settings allows you to adjust Bass, Treble,
Midrange, Balance and Fade, THX Deep note demo (if
equipped), DSP (if equipped), Occupancy mode (if
equipped), and speed compensated volume.
· Media Player Settings allows you to select more
settings.
· Device Information displays software and firmware
information about the currently-connected media device.
· Update Media Index indexes the device each time it is
connected to make sure you have the latest voice
commands available for all media on the device.
Media Player settings include:
· Autoplay: When on, the system automatically switches
to the media source when first connected so you can listen
to music that has been indexed. When off, the system
does not automatically switch to the media source.
· Bluetooth Devices: Connect, disconnect, add or delete
a device. Also set a device as your favorite so the system
automatically tries to connect to it at every ignition cycle.
· Gracenote Database Info: View the version level of the
Gracenote Database.
· Gracenote Media Management: When on, this feature
gets metadata information from the Gracenote Database
for your music files. This overrides information from your
device. The feature default is off.
· Cover Art Priority: This feature retrieves cover art for
your music files from either your device or the Gracenote
Database. The feature default is Device.
Displays information about the device, if connected and
available.
Media Device Information
Allows you to choose how you would like the information
to display on-screen.
Text Display
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In order to playback video from your iPod®
or iPhone®, (if compatible), you MUST
have a special combination USB/RCA
composite video cable (available for
purchase from Apple® ). When the cable
is connected to your iPod® or iPhone®,
plug the other end into both the RCA jacks
and the USB port.
Bluetooth Audio
Your system allows you to stream audio
over your vehicle's speakers from your
connected, Bluetooth-enabled mobile
phone.
To access, press the lower left
corner on the touchscreen, then
select the BT tab.Bluetooth Audio Voice Commands
Note:
If your Bluetooth device supports
streaming metadata, all the commands
below are available. If your device does not,
only "Next song", "Pause", "Play" and
"Previous song" are available.
If you are listening to a Bluetooth
audio device, press the voice
button on the steering wheel
controls. When prompted, say any of the
commands in the following chart.
If you are not listening to a Bluetooth audio
device, press the voice button and, after
the tone, say “Bluetooth Audio ”, then any
of the commands in the following chart.
"BLUETOOTH AUDIO"
"Play genre "
"Browse composer
"
"Browse album "
"Play playlist "
"Browse folder "
"Browse all albums"
"Play podcast episode"
"Browse genre "
"Browse all artists"
"Play similar music"
"Browse playlist "
"Browse all audiobooks"
"Play song "
"Browse podcast "
"Browse all authors"
"Previous"
"Next"
"Browse all composers"
"Repeat all"
"Pause"
"Browse all folders"
"Repeat off"
"Play"
"Browse all genres"
"Repeat one"
"Play album "
"Browse all playlists"
"Shuffle"
"Play artist "
"Browse all podcasts"
"Shuffle album"
"Play audiobook "
"Browse all songs"
"Shuffle off"
"Play author "
"Browse artist "
"What’s this?"
"Play composer "
"Browse audiobook
"
"Help"
"Play folder "
"Browse author "
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E142611
E142599

Note:Do not connect the audio input jack
to a line level output. The AIJ only works
correctly with devices that have a
headphone output with a volume control.
Note: Do not set the portable music
player's volume level higher than is
necessary to match the volume of the CD
or FM radio as this causes distortion and
reduces sound quality.
Note: If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problems
persists, replace or recharge the batteries
in the portable music player.
Note: The portable music player must be
controlled in the same manner when it is
used with headphones as the AIJ does not
provide control (play, pause, etc.) over the
attached portable music player.
PHONE
Hand's-free calling is one of the main
features of SYNC. Once your phone is
paired, you can access many options using
the touchscreen or voice commands. While
the system supports a variety of features,
many are dependent on your mobile
phone's functionality.
At a minimum, most mobile phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redial
• Call waiting notification
• Caller ID Other features such as text messaging
using Bluetooth and automatic phonebook
download are phone-dependent features.
To check your phone's compatibility, refer
to your phone's user manual and visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
Pairing Your Phone for the First
Time
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device that may take their focus
off the road. Your primary responsibility is
the safe operation of the vehicle. We
recommend against the use of any
handheld device while driving, encourage
the use of voice-operated systems when
possible and that you become aware of
applicable state and local laws that may
affect use of electronic devices while
driving.
The first thing you must do to use SYNC's
phone features is to pair your
Bluetooth-enabled mobile phone with
SYNC. This allows you to use your phone
in a hands-free manner.
Note: Make sure the vehicle ignition and
radio are turned on and that the
transmission is in position P.
1. Touch Add Phone in the upper left corner of the touchscreen.
2. When prompted, select Add.
3. Select Add Device.
4. Make sure that Bluetooth is set to On and that your mobile phone is in the
proper mode. Refer to your phone's
user guide if necessary.
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