ESP FORD ESCAPE 2013 3.G Owner's Guide

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•24-hours, seven days a week.
• for the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement
cost is the customer's responsibility).
• fuel delivery — Independent Service
Contractors, if not prohibited by state,
local or municipal law shall deliver up
to 2.0 gallons (7.5L) of gasoline or 5.0
gallons (18.9L) of diesel fuel to a
disabled vehicle. Fuel delivery service
is limited to two no-charge occurrences
within a 12-month period.
• winch out — available within 100 feet
(30.5 meters) of a paved or county
maintained road, no recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized dealer
within 35 miles (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests to be towed to an authorized
dealer more than 35 miles (56 km)
from the disablement location, the
member shall be responsible for any
mileage costs in excess of 35 miles (56
km). Trailers shall be covered up to $200 if the
disabled eligible vehicle requires service at
the nearest authorized dealer. If the trailer
is disabled, but the towing vehicle is
operational, the trailer does not qualify for
any roadside services.
Vehicles Sold In The U.S. : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is
found in the owner's information portfolio
in the glove compartment.
U.S. Ford vehicle customers who require
Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest dealership within 35 miles
(56 km). To obtain reimbursement
information, U.S. Ford vehicle customers
call 1-800-241-3673. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada, the
card is found in the Warranty Guide in the
glove box.
Canadian Roadside coverage and benefits
may differ from the U.S. coverage. Please
refer to your Warranty Guide or visit our
website at www.ford.ca for information on
Canadian services and benefits.
197
Roadside Emergencies

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office. The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the U.S.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
204
Customer Assistance

WARNINGS
Do not add coolant further than the
MAX mark.
Note:Do not use stop leak pellets, cooling
system sealants, or additives as they can
cause damage to the engine cooling or
heating systems. This damage would not
be covered under your vehicle ’s warranty.
Note: During normal vehicle operation, the
engine coolant may change color from
orange to pink or light red. As long as the
engine coolant is clear and uncontaminated,
this color change does not indicate the
engine coolant has degraded nor does it
require the engine coolant to be drained, the
system to be flushed, or the engine coolant
to be replaced.
• Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of
engine coolants may harm your
engine ’s cooling system. The use of an
improper coolant may harm engine and
cooling system components and may
void the warranty. Use prediluted
engine coolant meeting the Ford
specification. See Capacities and
Specifications (page 267).
• In case of emergency, a large amount
of water without engine coolant may
be added in order to reach a vehicle
service location. In this instance, the
cooling system must be drained,
chemically cleaned with Motorcraft®
Premium Cooling System Flush, and
refilled with prediluted engine coolant
as soon as possible. Water alone
(without engine coolant) can cause
engine damage from corrosion,
overheating or freezing. •
Do not use alcohol, methanol, brine or
any engine coolants mixed with alcohol
or methanol antifreeze (coolant).
Alcohol and other liquids can cause
engine damage from overheating or
freezing.
• Do not add extra inhibitors or additives
to the coolant. These can be harmful
and compromise the corrosion
protection of the engine coolant.
Unscrew the cap slowly. Any pressure will
escape as you unscrew the cap.
Add prediluted engine coolant meeting the
Ford specification. See Capacities and
Specifications (page 267).
Whenever coolant has been added, the
coolant level in the coolant reservoir
should be checked the next few times you
drive the vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommend
the use of recycled engine coolant since a
Ford-approved recycling process is not yet
available.
Always dispose of used automotive fluids
in a responsible manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
223
Maintenance

When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
When the battery is disconnected or a new
battery installed, the automatic
transmission must relearn its adaptive
strategy. As a result of this, the
transmission may shift firmly when first
driven. This operation is considered normal
and will fully update transmission
operation to its optimum shift feel.
If the battery has been disconnected or a
new battery has been installed, the clock
and the preset radio stations must be reset
once the battery is reconnected.
Note:Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
CHECKING THE WIPER
BLADES
Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth. CHANGING THE WIPER
BLADES
The wiper arms can be manually moved
when the ignition is off. This allows for ease
of blade replacement and cleaning under
the blades.
1. Pull the wiper blade and arm away
from the glass.
2. Press the locking buttons together.
3. Rotate and remove the wiper blade.
4. Install in the reverse order.
Note: Make sure that the wiper blade locks
into place. Lower the wiper arm and blade
back to the windshield. The wiper arms will
automatically return to their normal position
when the ignition is turned on.
To change the rear blades, do the
following:
227
Maintenance
E142463
E129990
1
1 2

How your vehicle differs from
other vehicles
Sport utility vehicles s and trucks can differ
from some other vehicles in a few
noticeable ways. Your vehicle may be:
•Higher - to allow higher load carrying
capacity and to allow it to travel over
rough terrain without getting hung up
or damaging underbody components.
• Shorter - to give it the capability to
approach inclines and drive over the
crest of a hill without getting hung up
or damaging underbody components.
All other things held equal, a shorter
wheelbase may make your vehicle
quicker to respond to steering inputs
than a vehicle with a longer wheelbase.
• Narrower - to provide greater
maneuverability in tight spaces,
particularly in off-road use.
As a result of the above dimensional
differences, Sport utility vehicles and
trucks often will have a higher center of
gravity and a greater difference in center
of gravity between the loaded and
unloaded condition. These differences that
make your vehicle so versatile also make
it handle differently than an ordinary
passenger car.
244
Wheels and Tires
E145299
E145300

The temperature grades are A (the
highest), B and C, representing the tire’s
resistance to the generation of heat and
its ability to dissipate heat when tested
under controlled conditions on a specified
indoor laboratory test wheel. Sustained
high temperature can cause the material
of the tire to degenerate and reduce tire
life, and excessive temperature can lead
to sudden tire failure. The grade C
corresponds to a level of performance
which all passenger car tires must meet
under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of performance on
the laboratory test wheel than the
minimum required by law.
Glossary of Tire Terminology
• Tire label: A label showing the OE
(Original Equipment) tire sizes,
recommended inflation pressure and
the maximum weight the vehicle can
carry.
• Tire Identification Number (TIN): A
number on the sidewall of each tire
providing information about the tire
brand and manufacturing plant, tire
size and date of manufacture. Also
referred to as DOT code.
• Inflation pressure: A measure of the
amount of air in a tire.
• Standard load: A class of P-metric or
Metric tires designed to carry a
maximum load at 35 psi [37 psi (2.5
bar) for Metric tires]. Increasing the
inflation pressure beyond this pressure
will not increase the tire ’s load carrying
capability.
• Extra load: A class of P-metric or
Metric tires designed to carry a heavier
maximum load at 41 psi [43 psi (2.9
bar) for Metric tires]. Increasing the
inflation pressure beyond this pressure
will not increase the tire ’s load carrying
capability. •
kPa: Kilopascal, a metric unit of air
pressure.
• PSI: Pounds per square inch, a
standard unit of air pressure.
• Cold inflation pressure: The tire
pressure when the vehicle has been
stationary and out of direct sunlight for
an hour or more and prior to the vehicle
being driven for 1 mile (1.6 km).
• Recommended inflation pressure:
The cold inflation pressure found on
the Safety Compliance Certification
Label (affixed to either the door hinge
pillar, door-latch post, or the door edge
that meets the door-latch post, next
to the driver's seating position), or Tire
Label located on the B-Pillar or the
edge of the driver ’s door.
• B-pillar: The structural member at the
side of the vehicle behind the front
door
• Bead area of the tire: Area of the tire
next to the rim.
• Sidewall of the tire: Area between
the bead area and the tread.
• Tread area of the tire: Area of the
perimeter of the tire that contacts the
road when mounted on the vehicle.
• Rim: The metal support (wheel) for a
tire or a tire and tube assembly upon
which the tire beads are seated.
Information Contained on the Tire
Sidewall
Both U.S. and Canada Federal regulations
require tire manufacturers to place
standardized information on the sidewall
of all tires. This information identifies and
describes the fundamental characteristics
of the tire and also provides a U.S. DOT
Tire Identification Number for safety
standard certification and in case of a
recall.
246
Wheels and Tires

WARNING
Under-inflation is the most common
cause of tire failures and may result
in severe tire cracking, tread
separation or blowout, with unexpected
loss of vehicle control and increased risk
of injury. Under-inflation increases sidewall
flexing and rolling resistance, resulting in
heat buildup and internal damage to the
tire. It also may result in unnecessary tire
stress, irregular wear, loss of vehicle
control and accidents. A tire can lose up
to half of its air pressure and not appear
to be flat!
Always inflate your tires to the Ford
recommended inflation pressure even if it
is less than the maximum inflation
pressure information found on the tire. The
Ford recommended tire inflation pressure
is found on the Safety Compliance
Certification Label (affixed to either the
door hinge pillar, door-latch post, or the
door edge that meets the door-latch post,
next to the driver's seating position), or Tire
Label which is located on the B-Pillar or
the edge of the driver ’s door. Failure to
follow the tire pressure recommendations
can cause uneven treadwear patterns and
adversely affect the way your vehicle
handles Maximum Permissible Inflation
Pressure is the tire manufacturer's
maximum permissible pressure and the
pressure at which the maximum load can
be carried by the tire. This pressure is
normally higher than the manufacturer
’s
recommended cold inflation pressure
which can be found on the Safety
Compliance Certification Label (affixed to
either the door hinge pillar, door-latch post,
or the door edge that meets the door-latch
post, next to the driver's seating position),
or Tire Label which is located on the
B-Pillar or the edge of the driver ’s door. The
cold inflation pressure should never be set
lower than the recommended pressure on
the Safety Compliance Certification Label
or Tire Label.
When weather temperature changes
occur, tire inflation pressures also change.
A 10°F (6°C) temperature drop can cause
a corresponding drop of 1 psi (7 kPa) in
inflation pressure. Check your tire pressures
frequently and adjust them to the proper
pressure which can be found on the Safety
Compliance Certification Label or Tire
Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from driving even a
mile.
Note: If you are checking tire pressure when
the tire is hot, (i.e. driven more than 1 mile
[1.6 km]), never bleed or reduce air pressure.
The tires are hot from driving and it is normal
for pressures to increase above
recommended cold pressures. A hot tire at
or below recommended cold inflation
pressure could be significantly
under-inflated.
Note: If you have to drive a distance to get
air for your tire(s), check and record the tire
pressure first and add the appropriate air
pressure when you get to the pump. It is
normal for tires to heat up and the air
pressure inside to go up as you drive.
251
Wheels and Tires

TIRE PRESSURE MONITORING
SYSTEM
WARNING
The tire pressure monitoring system
is NOT a substitute for manually
checking tire pressure. The tire
pressure should be checked periodically
(at least monthly) using a tire gauge, see
Inflating your tires in this chapter. Failure
to properly maintain your tire pressure
could increase the risk of tire failure, loss
of control, vehicle rollover and personal
injury.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated
to the inflation pressure
recommended by the vehicle manufacturer
on the vehicle placard or tire inflation
pressure label. (If your vehicle has tires of
a different size than the size indicated on
the vehicle placard or tire inflation pressure
label, you should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your vehicle
has been equipped with a tire pressure
monitoring system (TPMS) that
illuminates a low tire pressure telltale
when one or more of your tires is
significantly under-inflated. Accordingly,
when the low tire pressure telltale
illuminates, you should stop and check
your tires as soon as possible, and inflate
them to the proper pressure. Driving on a
significantly under-inflated tire causes the
tire to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency
and tire tread life, and may affect the
vehicle ’s handling and stopping ability. Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver
’s responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with
a TPMS malfunction indicator to indicate
when the system is not operating properly.
The malfunction indicator is combined
with the low tire pressure telltale. When
the system detects a malfunction, the
telltale will flash for approximately one
minute and then remain continuously
illuminated. This sequence will continue
upon subsequent vehicle start-ups as long
as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be able
to detect or signal low tire pressure as
intended. TPMS malfunctions may occur
for a variety of reasons, including the
installation of replacement or alternate
tires or wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly.
The tire pressure monitoring system
complies with part 15 of the FCC rules and
with RSS-210 of Industry Canada.
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
257
Wheels and Tires

Customer action required
Possible cause
Low tire pressure
warning light
1. Make sure tires are at the proper pres-
sure. See Inflating your tires in this
chapter. 2. After inflating your tires to the
manufacturer’s recommended pressure
as shown on the Tire Label (located on
the edge of driver ’s door or the B-Pillar),
the vehicle must be driven for at least
two minutes over 20 mph (32 km/h)
before the light turns off.
Tire(s) under-inflated
Solid warning light
Repair the damaged road wheel and tire
assembly and reinstall it on the vehicle
to restore system functionality. For a
description on how the system functions,
refer to When your temporary spare tire
is installed in this section.
Spare tire in use
If the tires are properly inflated and the
spare tire is not in use but the light
remains on, contact your authorized
dealer as soon as possible.
TPMS malfunction
Repair the damaged road wheel and tire
assembly and reinstall it on the vehicle
to restore system functionality. For a
description on how the system functions,
refer to When your temporary spare tire
is installed in this section.
Spare tire in use
Flashing warning
light
If the tires are properly inflated and the
spare tire is not in use but the light
remains on, contact your authorized
dealer as soon as possible.
TPMS malfunction
When Inflating your Tires
When putting air into your tires (such as at
a gas station or in your garage), the tire
pressure monitoring system may not
respond immediately to the air added to
your tires. It may take up to two minutes of driving
over 20 mph (32 km/h) for the light to turn
off after you have filled your tires to the
recommended inflation pressure
259
Wheels and Tires

SERVICE PLANS (U.S. only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle
Components
There are four, new-vehicle Extended
Service Plans with different levels of
coverage. Ask your dealer for details.
1. PremiumCare - Our mostcomprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered!
2. ExtraCare - Covers 113 components, and includes many high-tech items.
3. BaseCare - Covers 84 components.
4. PowertrainCare - Covers 29 critical components.
Ford Extended Service Plan is honored by
all Ford and Lincoln Dealers in the U.S. and
Canada. It is the only extended service plan
authorized and backed by Ford Motor
Company. That means you get:
• Reliable, quality service anywhere you
go.
• Factory-trained technicians.
• Ford Authorized Parts used with every
covered repair.
Rental Car Reimbursement
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including Bumper-to-Bumper
warranty repairs, or manufacturer ’s recalls. Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you’re ready
to sell your car, prospective buyers may
feel better about taking a risk on your used
vehicle. Ford Extended Service Plan may
add resale value!
Plus, exclusive 24/7 roadside assistance,
including:
•
Towing, flat-tire change and battery
jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Ford Extended Service Plan Can
Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan Service
Contract. With a Ford Extend Service Plan,
you minimize your risk for unexpected
repair bills and rising repair costs.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers
items that routinely wear out.
The coverage is prepaid, so you never have
to worry about affording your vehicle
maintenance. It covers regular checkups,
routine inspections, preventive care and
replacement of items that require periodic
attention for normal wear:
• Wiper blades
• Spark plugs (except California)
• Clutch disc
276
Ford Extended Service Plan (ESP)