FORD FIESTA 2011 6.G Service Manual

SYNC
. In addition, if you connect a media device, SYNC
creates and
retains an index of media content supported by SYNC
. SYNC
also
records a short development log of approximately 10 minutes of all
recent SYNC
activity. The log profile and other SYNC
data may be
used to improve SYNC
and help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNC
or the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC
.
SYNC
data cannot be accessed without special equipment and access to
the vehicle’s SYNC
module. Ford Motor Company and Ford of Canada
will not access SYNC
data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
Phone dependent features
While SYNC
supports a variety of features, many are dependent upon
the functionality of your cell phone withBluetooth
wireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
SYNCvoice recognition feature
SYNC
is equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
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“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press
.
•When you access the help feature.
•When the VR system does not understand your request.
•When a VR session is completed successfully.
•When a VR session is ended unsuccessfully.
•When a speed dependent feature has been accessed.
•When a new device is connected.
SYNC
has five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note:Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
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Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
•(initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the
system has a similar confidence level for two possible options, it may
respond with:
•(initial tone) “Say 1 after the tone to play John Doe. Say 2 after the
tone to play Johnny Doe.” (listen tone)
Using voice commands with SYNC
There is a push to talk button on
the stalk on your steering wheel
labeled as
. Press this button to
activate Voice Recognition. You will
hear a tone and LISTENING will
appear in the radio display signaling
that the system is ready to accept
your command. Speak the command
clearly to ensure that the system is able to recognize and perform the
desired function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing
, wait until the tone sounds and LISTENING appears
in the radio display before speaking a command. Any command
spoken prior to this will not register with the system.
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•At any time, you can interrupt the system while it is speaking by
pressing
. The system will respond with a listening tone and allow
you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Cancel:Say to cancel the requested action.
Vehicle health report (U.S. only, if activated):Say to request to run
a vehicle health report on your vehicle.
Services (U.S. only, if activated):Say to place a call to the
information services portal where you can access Traffic, Directions and
Information.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
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At any time, while in voice settings, you may say these commands
to adjust the voice settings:
•Interaction mode advanced•Interaction mode standard
•Confirmation prompts on•Confirmation prompts off
•Media candidate lists on•Media candidate lists off
•Phone candidate lists on•Phone candidate lists off
Interaction mode standard/advanced:Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off:Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request.Note:Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
Phone/media candidate lists on/off:Candidate lists are a list of
possible results from your voice commands. These occur when SYNC

has equal confidence of several possible results from your voice
command.
For voice commands available in SYNC
phone mode, refer toVoice
commands in phone modein the Phone chapter.
For voice commands available in SYNC
media mode, refer toVoice
commands in media modein the Media chapter.
Quick reference chart
The following chart is a quick summary of controls as well as their
respective function(s).
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Radio controlSteering
wheel / stalk
controlFunction
PHONE
Press to activate SYNC

hands-free calling or to answer an
incoming call.
When in phone mode, press to
send a call, text message, to put a
call on hold and answer another
call, or to initiate a multi-party
call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using
the 911 Assist feature (if
equipped).
Press and hold to exit phone
mode when not in an active call.
N/A
Press to activate Voice
Recognition.
Press and hold to end an active
voice session.
Refer toVoice recognition
system overviewfor further
information.
/////Press to scroll through various
menus and selections.
OK OK Press to confirm your selection.
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Radio controlSteering
wheel / stalk
controlFunction
MENU N/A Press while in an active call to
access SYNC
active call options.
Refer toActive call menu
optionsin theSYNC
phone
featuressection
Press while in media to access
SYNC
MEDIA MENU. Refer to
theSYNC
media features
section for further information.
AUX N/A Press repeatedly to cycle through
available auxiliary sources. For
further information, refer to
Using your media menuin the
SYNC
media featuressection.
Voice commands in phone mode
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving and that you comply with all applicable laws.
While in phone mode, you may say any of the following
commands:
•Dial•Call
•Call at home•Call on mobile OR cell
•Call at work OR Call
in office•Call on other
•Phone book at home
1•Phone book 1
•Phone book on mobile
OR cell1•Phone book at work OR
Phone book at office1
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•Call history outgoing1•Call history incoming1
•Phone book on Other1•Connections1
•Call history missed1•Go to privacy
•Menu1•Hold
•Join
1Voice commands are not available until downloading phone information
viaBluetoothis complete.
Phone book commands:When you ask SYNC
to access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or PHONE or say “Call” to call the contact.
Note:In the above possible commands, “” is a dynamic listing in
that it could be any desired name from your phone book.
While in phone mode, you may also say “Menu” and then any of
the following commands:
•[Phone] settings [message]
notification on•[Phone] settings [message]
notification off
•[Phone] connections•Phone name
•Signal•Battery
•[Phone] settings [set] phone
ringer•[Phone] settings [set] ringer 1
•[Phone] settings [set] ringer 2•[Phone] settings [set] ringer 3
•Text message inbox•[Phone] settings [set] ringer off
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
You may also say “Dial” to access any of the following commands:
• 0–9•Dial
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
Note:To exit Dial mode, press and hold
or PHONE or press MENU
to go to the PHONE MENU.
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Voice commands when connecting devices
When attempting to connect a phone to SYNC
, you may say any
of the following commands:
•Connect •Bluetooth ON
•Bluetooth OFF•Delete
Note:You can only connect a device to SYNC
after it has successfully
gone through the pairing process.
Note:In the above possible commands, “” is a dynamic listing in
that it could be the name of any previously paired device.
At any time, you may say these commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
Voice commands when using Traffic, Directions & Information
services (if equipped, U.S. only)
When connected to services, you may say any of the following
commands:
•Services•Help
•Go back•Repeat
Available services (and voice commands) include:
•Traffic•Directions
•Business search•Sports
•News•Weather
•Favorites
For a complete list of services, say, “What are my choices?” when in the
services menu.
When directions are downloaded and route guidance is active, press
and say any of the following voice commands:
•Next turn•Route status
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•Route summary•Cancel route
•Update route•Voice guidance ON
•Voice guidance OFF•Guidance display on/off (late
availability, if equipped)*
* Note:These voice commands are only available on vehicles that have a
center integrated display.
Pairing your phone for the first time
Note:For your safety, this procedure cannot be completed when the
vehicle is traveling at speeds greater than 3 mph (5 km/h). Please read
all safety information prior to operating the system.
The first thing you must do to use the system is to ’pair’ your Bluetooth

enabled phone with your vehicle’s SYNC
system. This process allows
your phone to wirelessly communicate with the hands-free SYNC

system and ensures that other phones cannot inadvertently do so. To
pair your phone for the first time:
1. Ensure that the vehicle ignition and audio system are on and that your
vehicle is in P (Park).
2. Press PHONE to enter the phone menu. SYNC will attempt to connect
and the display will indicate no phone is paired.
3. WhenAdd Bluetooth Deviceappears, press OK. The system will aide
you with voice prompts to complete the process.
4. WhenFind SYNCappears in the display, press OK. Follow the
instructions in your cellular phone’s guide to put your phone into
Bluetooth Discovery mode. A six digit PIN will appear in the display.
5. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC.
6. The display will readConnectedwhen the pairing process is
successful.
7. Depending on your phone’s capability, you may be prompted with
additional options such as setting the phone as your primary and
downloading your phone book. Press OK for yes and follow the prompts
as necessary.
Note:Your setting for the phone book will be saved in the system. If you
choose to download the phone book, the phone book will downloaded
each time your phone is reconnected to the system (upon each ignition
cycle).
Note:Depending on the size of your phone book, it may take a few
moments for the system to fully download the entire phone book.
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