pairing phone FORD FUSION (AMERICAS) 2014 2.G Quick Reference Guide
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Pairing Your Phone with SYNC
In order to use many of the features of SYNC, such as making a phone call, receiving a  
text or using SYNC Services, you must first connect or pair your phone with SYNC.
To Pair Your Phone for the First Time 
 1.    Make sure that your vehicle is in park (P) or neutral (N) with the parking brake applied 
(with manual transmission only), then switch your ignition and radio on.
  2.    Press the phone button 
. When the display indicates No Phone Found, press OK.
  3. When  Add Bluetooth Device? appears in the display, press OK. 
  4.    When  Find SYNC appears in the display, press OK. When prompted on your  
phone’s display, enter the PIN provided by SYNC into your phone.
  5.  The display will indicate when the pairing is successful.
The System May Prompt You to
  »    Set your phone as the primary/favorite (the primary phone will receive messages  
and voicemail).
  »  Download your phone book (this is required to use the full set of voice commands).
  »  Switch on 911 Assist
®.
 TIPS 
  »  Make sure you accept the request from SYNC to access your phone.
  »    To pair subsequent phones, please refer to Pairing Subsequent Phones in the SYNC 
chapter of your Owner’s Manual.
  »    If you are experiencing pairing problems, try performing a clean pairing by deleting your 
services from SYNC, deleting the SYNC connection from your phone and then repeating 
the Pairing Your Phone with SYNC process.
Why Do You Need a SYNC 
Owner Account? 
A SYNC owner account is required for 
Vehicle Health Report activation and the 
ability to view your reports online. You’ll 
also be able to take advantage of all of 
the SYNC Services* and personalization 
features, such as saving your favorites and 
points of interest. You’ll receive the latest 
software updates that add new places, 
directions and information; and if you have 
questions, you’ll get free customer support. 
 NOTE  Your SYNC system may offer 
advanced features such as SYNC Services, 
AppLink
TM and Vehicle Health Reports. 
Some services may not be available in your 
area. Visit the website or call the toll-free 
number for more information. See the inside 
front cover of this guide for details.
Using Your Phone  
with SYNC
 NOTE  You must download your phone 
book to make phone calls with voice 
commands by name. 
Making a Phone Call 
Use SYNC to make a phone call to anyone 
in your phone book by pressing the voice 
button 
. When prompted, say a  
voice command.
For example, you could say “Call Jake 
Smith at home”. When the system  
confirms the number, say “Dial” again  
to initiate the call.
 NOTE  You can also make phone calls by 
pressing the voice button 
 and when 
prompted, give the voice command “Dial”, 
then verbally say the phone number.
Answering Incoming Calls 
Whenever you have an incoming call, you 
will be able to see the name and number of 
the person calling in the display. Press the  phone button 
 to answer an incoming 
call. You can hang up at any time by 
pressing and holding the phone button 
.
Do Not Disturb Mode
This feature blocks incoming calls and text 
messages and saves them for later. You still 
have access to outgoing calls when this 
feature is active. Say the voice command 
“Do not disturb on” to enable and “Do not 
disturb off” to disable.
Using SYNC to  
Access Digital Media
Plug in your USB media devices such as 
phones and MP3 players, and use SYNC  
to play all of your favorite music.
Using Voice Commands to Play Music
  1.    Plug your media player into your  
USB port.
  2.    Press the voice button 
 . When 
prompted, say “USB”, then follow  
up by saying a voice command.
7
SYNC is a Hands-free, 
Voice Recognition System 
Used for Entertainment, 
Information and 
Communication.  
SYNC. Say the Word.
Before You Get Started
 1.   Set up your owner account   
at  SyncMyRide.com  (U.S.)  
or  SyncMyRide.ca (Canada).  
Register by following the on-screen 
instructions. After registering   
you can see which complimentary 
services you are eligible for.
  2.   SYNC uses a wireless connection 
called 
 Bluetooth® to communicate 
with your phone. Switch on Bluetooth   
mode in your phone’s menu 
options. This lets your phone find 
SYNC. If you need more details on 
setting up your phone with SYNC, 
visit SyncMyRide.com (U.S.) or 
SyncMyRide.ca (Canada) or your 
phone manufacturer’s website.
GETTING STARTED   
WITH YOUR SYNC
® SYSTEM
*if equipped 
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A Revolutionary Way to 
Connect with Your Vehicle
Use the four-corner, four-color 
touchscreen to explore and interact with 
your vehicle. The touchscreen works the 
same way as traditional controls, knobs 
and buttons do. Press the various corners 
on your touchscreen to personalize the 
many features and settings of your vehicle 
all in one place. The system provides 
easy interaction with your cellular phone, 
multimedia entertainment, climate 
controls and navigation system*.
General Tips
  »    Press the home icon 
 at any time to 
return to your home screen or use the 
voice command “Go back”.
  »    Press the desired icon on the sensitive 
touchscreen accurately and firmly.
  »    Refer to your Owner’s Manual, visit the 
website or call the toll-free number for 
more information. See the inside front 
cover of this guide for details. Before You Get Started
 
»    Pair your phone to SYNC. 
  »    Make sure your navigation SD card* is 
inserted into the media port (located in 
the center console) or your navigation 
features will not work.
To Pair Your Phone 
  »    Touch  Add Phone on your touchscreen. 
  »   Set  Bluetooth ON and put your cellular 
phone in the proper mode.   
»    Select SYNC and a six-digit PIN 
appears on your device. 
  »    If you are prompted to enter a PIN on 
your device, it does not support Secure 
Simple Pairing. To pair, enter the PIN 
displayed on the touchscreen. 
  »    When prompted on your phone's  
display, confirm that the PIN provided 
by SYNC matches the PIN displayed on 
your cellular phone. 
  »    The display will indicate when pairing  
is successful.
SYNC® WITH MYFORD TOUCH®* 
           Phone
Voice-control your phone for hands-free 
calling with your phone securely put away. 
With SYNC, you won't even need to know 
the phone number. Just say the name of 
the person you want from your contacts.
Your Phone Connects You with Many 
Other Features and SYNC Services*
 »    Connect to SYNC Services for 
traffic, directions, business searches 
and information favorites.
  »    Connect to Operator Assist to help 
locate a listing or destination.
  »  Call for a Vehicle Health Report.
  »    Automatically connect to a 
911 Operator in the event of an 
accident (feature needs to be 
activated prior to the event.)
  »    Transfer calls seamlessly from SYNC  
to phone as you get in or out of  
your vehicle.
Refer to the MyFord Touch chapter of your 
Owner’s Manual for complete details.
           Navigation*
Press the upper-right, green corner to 
access features within your available, 
voice-activated navigation system: 
  »  SiriusXM Traffic
TM
 »  Sirius Travel LinkTM
 »    GPS (Global Positioning  
System) technology
  »  3-D mapping
  »  Turn-by-turn navigation
Some features may require activation. 
Refer to the MyFord Touch chapter of your 
Owner's Manual for complete details.
Set a Destination 
Set a destination by using a street 
address, a city center, a place on the 
map or a point of interest (POI). The 
easiest way, however, is by voice.
  1.    Press the voice button 
 .  
When prompted, say “Destination  
street address”.  2. 
  The system will ask you to say the full 
address and will display an example  
on screen.
  3.    You can then speak the address 
naturally, such as: One two three  
Main Street, Anytown.
You can also use the touchscreen to 
enter a destination and narrow your 
choices by city or street as you type. 
You can choose from up to three 
different types of routes: 
  »   Fastest:  Uses the fastest moving  
roads possible.
  »   Shortest: Uses the shortest  
distance possible.
  »   Eco (EcoRoute): Uses the most  
fuel efficient route.
9
Get in Touch Using Your Four-corner Touchscreen
Phone, Navigation*, Climate and Entertainment are the four main features of SYNC® with MyFord Touch®. 
Each feature has its own corner represented by its own color.
*if equipped*if equipped