service FORD MUSTANG 2002 4.G Owner's Guide

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
²Legible copies of all documents and maintenance
or repair orders relevant to the case.
²The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
²The date of repair(s) and mileage at the time of
occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced
the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
²The names (if known) of all the people you
contacted at the dealership(s).
²A description of the action you expect to resolve
your concern.
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer Assistance
185

You may also contact the North American Customer
Relationship Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial arbitrators review the positions of the
parties, make decisions and, when appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and
provinces. For more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
Customer Assistance
187

GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
Customer Assistance
188

If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio, contact
Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free:
1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit
card holders only.)
Obtaining a French owner's guide
French Owner's Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer Assistance
189

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that,
if a manufacturer or its representative is unable to
repair a motor vehicle to conform to the vehicle's
applicable express warranty after a reasonable
number of attempts, the manufacturer shall be
required to either replace the vehicle with one
substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the
actual price paid or payable by the consumer (less a
reasonable allowance for consumer use). The
consumer has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b) presumes
that the manufacturer has had a reasonable number
of attempts to conform the vehicle to its applicable
express warranties if, within the first 18 months of
ownership of a new vehicle or the first 29 000 km
(18 000 miles), whichever occurs first:
1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the
same nonconformity (a defect or condition that
substantially impairs the use, value or safety of the
vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than 30 calendar
days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also
notify the manufacturer of the need for the repair of
the nonconformity at the following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
190

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine
compartment for easy location.
²We provide a scheduled maintenance guide which
makes tracking routine service easy.
If your vehicle requires professional service, your
dealership can provide the necessary parts and
service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and
service parts conforming to specifications. Motorcraft
parts are designed and built to provide the best
performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR
VEHICLE
Be especially careful when inspecting or servicing
your vehicle.
²Do not work on a hot engine.
²When the engine is running, keep loose clothing,
jewelry or long hair away from moving parts.
²Do not work on a vehicle with the engine running
in an enclosed space, unless you are sure you
have enough ventilation.
²Keep all lit cigarettes, open flames and other lit
material away from the battery and all fuel related
parts.
If you disconnect the battery, the engine must
ªrelearnº its idle conditions before your vehicle will
drive properly, as explained in theBatterysection in
this chapter.
Working with the engine off
²Automatic transmission:
1. Set the parking brake and ensure the gearshift is
securely latched in P (Park).
Maintenance and Specifications
201

²3.8L V6 engine
²4.6L SOHC V8
engine
²Oil levels above the MAX mark may cause engine
damage. Some oil must be removed from the
engine by a service technician.
7. Put the indicator back in and ensure it is fully
seated.
Adding engine oil
1. Check the engine oil. For instructions, refer to
Checking the engine oilin this chapter.
2. If the engine oil level is not within the normal
range, add only certified engine oil of the
recommended viscosity. Remove the engine oil filler
cap and use a funnel to pour the engine oil into the
opening.
3. Recheck the engine oil level. Make sure the oil
level is not above the MAX mark on the engine oil
level indicator (dipstick).
Maintenance and Specifications
208

It is recommended you use the appropriate
Motorcraft oil filter (or another brand meeting Ford
specifications) for your engine application.
BATTERY
Your vehicle is
equipped with a
Motorcraft
maintenance-free
battery which normally
does not require
additional water during
its life of service.
However, for severe usage or in high temperature
climates, check the battery electrolyte level. Refer to
the scheduled maintenance guide for the service
interval schedules.
Keep the electrolyte level in each cell up to the
ªlevel indicatorº. Do not overfill the battery
cells.
If the electrolyte level in the battery is low, you can
add plain tap water to the battery, as long as you do
not use hard water (water with a high mineral or
alkali content). If possible, however, try to only fill
the battery cells with distilled water. If the battery
needs water often, have the charging system
checked.
If your battery has a cover/shield, make sure it
is reinstalled after the battery has been
cleaned or replaced.
For longer, trouble-free operation, keep the top of
the battery clean and dry. Also, make certain the
battery cables are always tightly fastened to the
battery terminals.
Maintenance and Specifications
210

²3.8L OHV V6 engine
²4.6L SOHC V8
engine
When the engine is cold, check the level of the
engine coolant in the reservoir.
²The engine coolant should be at the ªcold fill
levelº as listed on the engine coolant reservoir.
²Refer to the scheduled maintenance guide for
service interval schedules.
²Be sure to read and understandPrecautions
when servicing your vehiclein this chapter.
If the engine coolant has not been checked at the
recommended interval, the engine coolant reservoir
may become low or empty. If the reservoir is low or
empty, add engine coolant to the reservoir. Refer to
Adding engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do
not use engine coolant, antifreeze or windshield
Maintenance and Specifications
214

²Do not add/mix an orange-colored, extended
life coolant such as Motorcraft Speciality
Orange Engine Coolant, VC-2 (US) or
CXC-209 (Canada), meeting Ford
specification WSS-M97B44±D with the
factory-filled coolant.Mixing Motorcraft
Speciality Orange Engine Coolant or any
orange-colored extended life product with your
factory filled coolant can result in degraded
corrosion protection.
²A large amount of water without engine coolant
may be added, in case of emergency, to reach a
vehicle service location. In this instance, the
cooling system must be drained and refilled with a
50/50 mixture of engine coolant and distilled
water as soon as possible. Water alone (without
engine coolant) can cause engine damage from
corrosion, overheating or freezing.
²Do not use alcohol, methanol or brine or any
engine coolants mixed with alcohol or
methanol antifreeze (coolant).Alcohol and
other liquids can cause engine damage from
overheating or freezing.
²Do not add extra inhibitors or additives to
the coolant.These can be harmful and
compromise the corrosion protection of the
engine coolant.
²Do not mix with recycled coolant unless from
a Ford-approved recycling process (seeUse of
Recycled Engine Coolantsection).
To avoid personal injury, make sure the
engine is cool before unscrewing the coolant
pressure relief cap. The cooling system is under
pressure; steam and hot liquid can come out
forcefully when the cap is loosened slightly.
Maintenance and Specifications
216